Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Chell307 on 8/6/2019 at 12:22 AM.

Nick is so great to work with! He puts ease and confidence into the process! We will definitely work with Nick on our next purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional

By Avgjoe24 on 7/29/2019 at 8:22 PM.

The car buying process was simple, quick and fair. I was in and out in 2.5 hours and the staff was very friendly. My Sales Consultant Rob was great. I highly recommend Lexus of Naperville!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly a great experience!!!

By Dr. Bee on 7/19/2019 at 11:25 AM. Helped by José Castillo.

I would like to say that the team at Lexus of Naperville gave me an amazing experience with the purchase of my car! From the time I walked in until the time I left I felt like a pop star! There was no hassling and the experience was simple and easy! My salesman, Sal got me taken care of very easily! He even came out with me after the purchase and gave me a one on one tour of my vehicle! Not only did he give me a tour he also programmed my phone and put in my home and work address into the gps! I have nothing but good things to say! Dr. Bee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Pleasant Change

By msteffens on 6/23/2019 at 3:32 PM.

In addition to Robin sharing the same name as our Grandson and growing up near my hometown we really enjoyed working with him. Throughout the purchase process and thereafter Robin had great follow up and listened to our needs and wants. We also really appreciated the absence if good cop/bad cop with the sale. No pressure was excerpted on us and the entire sales process was a pleasant experience. Picking up our car with a giant red bow on it was an added surprise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience working with Rick to obtain my new Lexus ES

By ktillman32 on 6/15/2019 at 5:12 PM.

I have been a loyal Lexus customer for 10 years. My wife and I purchased two vehicles from Rick, 2010 Lexus RX 350 and ES 350 both vehicles within the same year! I just recently traded my 2010 ES for a new 2019 Lexus ES and couldn’t be more happier with this vehicle. Rick was able to work the numbers so I was comfortable making the deal to obtain my new Lexus......Thanks, Rick! Keith Tillman

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Just wanted commission

By Squirrel on 6/8/2019 at 4:47 AM. Helped by Scott m.

First time we came here we asked specifically about extended warranty. We had to come in because they refused to give it over the phone. They came back with the normal price. We said again we just want the warranty price. Two more trips and a sweaty manager and they gave us the quote. The lady who we dealt with just kept saying what will make you buy this car today ... how about the total price WHICH is all we ever asked for.. Complete waste of time. 3.5 hours of our life wasted. ............. So I messed up, We came back totally setup a time and had everything set, had the prices pre-set, got the warranty price on the phone told them we would buy it. Great we showed up. Who do we get .. a sales guy. Why no flipping clue. Instead of going right to finance or the sales manager .. the sales manager said hi and disappeared. Now we’re stuck with a sales guy, why probably because they knew we were sold and the other three random walkins weren’t so they of course gave them priority... why would we matter. We got shoved in a awkward cube for the next two hours. Each hour I asked if we should push it back to the next day the sales guy said no were “next”. ....... My wife is pregnant and we had a babysitter watching the kid. .......... The Sales consultant who we should have never dealt with kept saying no your next, we were in fact not “next” ... guess he really wanted a commission? Over the next 2 hours of our life I stared at a wall with horrible music. I finally said I was hungry and wanted to get out of there and he made a remark about getting me food. No I don’t want food from some creepy non wanted sales guy. ....... When we were “selected” paperwork was done in 15 minutes. You do the math and tell me if we were “next”. ..... Note to owner if you have car online ... and won’t haggle, let us buy it online ... let us do financing online ... and just give us a code to a box with the keys. Cut out these people. Stop wasting money on fancy signing stations and invest in something automated. You save money when you cut out terrible people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded Our Expectations!!!

By VinAim on 6/7/2019 at 11:05 PM. Helped by Shawn.

We are new members of TEAM LEXUS! We definitely made the right choice of purchasing a certified pre owned Lexus NX. Dan Foster was very knowledgeable, NOT PUSHY (at all), patient and accommodating. He even took time to teach me the basics. I highly recommend Dan. And special mention to Sean of Finance Department who went extra mile to provide us with the best option. In totality; WE HAD THE BEST CAR BUYING EXPERIENCE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience as always

By Maddie's mom on 6/6/2019 at 2:19 PM. Helped by Mike Perelli.

I have been a loyal customer for 16 years and continue to be so. I just traded in my ES 300 for the 2019 ES 350 and everything when smoothly as expected. I cannot say enough about my Sal Lala and the team. Top notch all the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience!

By Meg on 6/2/2019 at 8:59 PM.

Purchased a new ES350 from Scott Sharrow last week. My car buying experience was excellent! Scott picked out car for me to test drive and it was perfect! Exactly what I was looking for! I highly recommend Scott!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Do you have the car on the lot?

By Tim F on 5/14/2019 at 3:35 AM.

We found the car we wanted on line and called ahead to see if it was in stock. They said it was and we went to the dealer. We met with Scott Sharrow and took the car for a test drive. No BS no up-sell. Went back to the dealer after test drive and completed the deal. Scott was able to provide me with just what I needed. I would recommend them without any reservation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for a black Mercedes e350

By Jadko on 5/2/2019 at 2:21 AM.

I stop by at the Dealership and Nick offer to help and he show me the car went for a test drive and that was it I got my self a Mercedes for my wife for our wedding anniversary he was very professional I have a great car buying experience with him and Joe in finance Dept was excellent I will tell all my friends about Nick and his team at Lexus of Naperville and I will be back again for my next car purchase thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By Ismcar on 4/30/2019 at 3:47 PM.

Lexus of Naperville is the dealer that you should consider when decision is made on leasing/purchasing a vehicle. Michael Comer is the most knowledgeable, experienced and professional individual during such process. This is my second occasion interacting with Michael and as always the process was enjoyable, smooth and most importantly with an extraordinary level of professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience in years! Ask for Sal!

By Sandeep Mehta on 4/27/2019 at 4:19 PM.

I usually don't write reviews but given my positive experience with Lexus of Naperville, I felt it may be helpful to other folks. This especially after my negative experiences with a Tesla store and an area Range Rover dealer. What made my Lexus of Naperville experience very positive and different was my salesperson Salvatore Lala (Sal for short). Sal is a very down to earth, well mannered and a positive individual. I experienced zero sales pressure tactics. He has very deep knowledge of his product. I've been buying cards for 35 years and I think I know cars. He was able to point out differences in models and features in a very clear manner helping my decision making tremendously. A friend of mine who had purchased a Lexus RX450H recommended Sal and I can see why. After my experience, I recommend Sal and Lexus of Naperville whole-heartedly. I wound up leasing a 2019 RX450H. The lease factor (APR) was half that of the Tesla or the Range Rover and the residual was 60%. I also negotiated a good selling price off the MSRP. Throughout these negotiations Sal maintained a positive demeanor even though he was dealing with another client at the same time. I took the opportunity to sample their coffee which was just ok (I'm a coffee snob). I met the sales manager and the finance manager both of whom were very professional. No pressure to buy warranties or paint film etc.. Overall a very positive and relaxed buying experience. Thank you Sal. PS: I'm going to post this review on yelp as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Gigi on 4/11/2019 at 4:48 PM. Helped by Michael Pirelli.

Sal Lala was a wonderful salesman. Six months ago my daughter purchased her first Lexus from him and it was fast and painless. Here I am purchasing my 5th Lexus and it was awesome. He is nice, informative and NOT pushy. I highly recommend Lexus of Naperville and Sal!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By sbou3 on 4/8/2019 at 8:30 PM.

I strongly recommend this dealership. Everyone was welcoming. I never felt pressured throughout the interactions with any of the team, particularly with Nestor, who certainly stands out among the best of the best. He was particularly patient despite several questions and other hurdles. He was also clearly enthusiastic to speak about the vehicles, which is not something that I saw at other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service!!

By spinson on 4/8/2019 at 2:51 AM. Helped by Joe Castillo.

If I could give 10 stars I would. I can not say enough about the service that I received from Lexus of Naperville. I found a car online and Hani was my salesman. He went above and beyond to make this experience easy. I drove 9 hours from West Virginia to pick up our Mercedes. Hani and the finance manager Joe treated us with such kindness and made this one of the easiest car transactions I’ve ever done. It was definitely worth the drive and I would recommend this dealership to everyone. Thanks again Hani Dolat and Joe Castillo you guys are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By GeorgeZacharias on 4/4/2019 at 4:40 PM.

Salavtore lala was the wonderful salesman wo helped me through the purchase of my 2019 Lexus ES 350.. Sal's expert and through knowledge about the different features was very valuable to me and my wife. He also made time 2 days later to go over the features of the car which I am now thoroughly enjoying and trilled to drive. This was my second Lexus ES 350 the last one was acquired in 2008 and Sal happened to be the one to helped me 11 years ago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job Lexus Of Naperville

By Toyab1453 on 3/30/2019 at 2:36 PM.

Nestor is great salesperson. He made my experience a easy transition and he is very knowledgeable. I’m excited about my purchase. Thanks again Nestor!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and smart!

By Lexusbob1988 on 3/28/2019 at 3:35 AM.

Very kind and knowledgeable! She answered all of my questions with ease! Helped me with setup and Bluetooth as well as navigation! Thank you Vicki!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great dealership

By Pballplyr on 3/26/2019 at 11:05 PM.

Great sales people and no preasure on buying our SUV that my wife wanted. (She's very happy with her new baby) Happy wife, happy life! Wonderful dealership with great selections. Nice atmosphere and service. Recommended dealership. Will buy from them again.

I would recommend this dealer.