Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team

By Emiliop on 9/21/2019 at 7:29 PM.

This is my third Lexus purchased at Lexus of North Miami and once again they exceeded my expectations... Miguel T. was exceptional as always providing my wife and I a level of service that surpassed our expectations. Miguel was very pleasant, professional and without the BS and run around you see in car sales around town. Alfred U. was also very pleasant, professional and efficient in helping us workout the deal for our new ES 350. Mauricio brought the finance knowledge and experience to make our deal work. Thank you and your team for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Juan was an excellent salesman. Very helpful and professiona

By Joslemy@gmail.com on 9/20/2019 at 9:35 PM. Helped by Robert Nelson.

He called me right on time to replace my vehicle. Gave me what I wanted and his attention was very helpful and kind. I recommend Juan as your salesman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchasing g a car

By Mh8168 on 9/18/2019 at 12:30 AM.

We found the sales personnel were patient with us, answered our questions. The sales person showed several cars and there was no pressure.overall, the whole process was not stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By 1rodriguez on 9/12/2019 at 11:33 PM.

Lexus of North Miami, did the service in my vehicle and they treat me very well and they were very friendly, thank you very much guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Denis is your go to man

By Ilona81 on 9/12/2019 at 5:33 PM.

Denis is an excellent sales person definitely he is your guy. A+++. Friendly, understanding and always goes above and beyond to make his costumers happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and fast service!

By MashaLevi88 on 9/12/2019 at 4:52 PM.

Incredible fast and great service. Left with a brand new car 5 times faster than any other dealership I’ve ever dealt with. No waiting around all day. Very knowledgeable staff and easy to understand all specs of my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A true professional gets the job done no matter what.

By Carlos on 9/12/2019 at 11:15 AM.

Alex was quick attentive and got me the car of my dreams with a low credit score This is the best dealership in Miami and he got the job done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent first class and good service

By Alberto Hernandez on 9/4/2019 at 10:33 PM.

Five stars because the service is first class y is good dealer y the vendor Juan Moreno is very good person and excellent customer service and an happy and love may new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Lexus ES350

By Tono on 9/3/2019 at 9:50 PM.

Maria did great job, She gives the best customer service. She helped me find my 2017 Lexus ES350. I highly recommend her to my family and friends.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Over promise, under deliver

By Art on 9/2/2019 at 5:09 PM. Helped by Not sure of names and would want to risk naming wrong person..

Absolutely worst response time ever experienced. One time the service specialist apologized for not getting back on status, though was overdue, and promised to call back within the hour. Two days later I called him back. Sadly, while this is most extreme example, it’s not at all atypical of our experiences.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and perfect!

By Pashuk72 on 8/30/2019 at 2:30 PM.

Denis very professional salesperson! He did everything very fast .. Totally satisfy .. Definitely recommend him to everybody who wants to buy Lexus from this dealership! Will do business again for sure

I would recommend this dealer.

Overall Rating

3.5  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Quality of Work

Oil change

By Togi on 8/27/2019 at 4:12 PM.

Take 2 hours on Mondays Seems like every time different price on oil change. Not sure it’s normal. Benny was good service manager Will recommend but take too long for oil change I had to choose sales person which I don’t know and picked randomly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellence

By Veronica C. on 8/27/2019 at 10:52 PM.

Service that far exceeds expectations. Yairon Napoles goes the extra mile and I will refer him as many clients possible. Mauricio Ferreira in Finance is wonderful. This is the 3rd Lexus I lease and he has always assisted with each one. Very helpful and a pleasure to deal with. I will definitely be going back to my 4th lease and hopefully they both will assist me again. Excellent dealership overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOP NOTCH Dealership!!!

By KJenae on 8/26/2019 at 9:27 PM.

Lexus of North Miami is number ONE in my book! I visited the dealership on Sunday afternoon and was greeted by everyone I came in contact with. They were pleasant, knowledgeable, and understanding. We worked with Henry on my second visit to the dealership. On the phone Henry agreed to honor a deal, and kept his promise. He made the car buying process very easy and he was transparent about everything. I was able to take care of all of my needs (financing and insurance) while I was there. After the purchase, Henry got in the car with us and went over all of the features of the car so that I can “fully experience my Lexus.” He answered every question I had and made sure I understood. I cannot express how impressed I was enough. I had been visiting dealerships for over a month and I did not have great experiences. I purchased from Lexus of North Miami because they have pride in the quality of the car and the quality of their service. I definitely recommend visiting their store, you will enjoy your experience. I am happy to be a new member of the Lexus family! ***They have a spa, gym, and cafe***

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beautiful experience

By Can on 8/26/2019 at 3:50 PM.

You should be proud of your team in Lexus North Miami. They were very friendly and professional. They answered all the questions and explained everything in detail. I and my wife thank you for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service

By Margaritavictor on 8/24/2019 at 8:36 PM.

I came three years ago and i got my lease with Matt great kid. I loved the way he made feel comfortable understanding all the documentation i was signing in the process of leasing my car. He treated me like family. Three snd half years I came back and met Maria a great sales lady among many salesman, she was very pleasant, sweet and extremely patient. I ended my day with the assistance of Matt great services again. Neat and professional, Maria beautiful and unique. Great experience. Margarita

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Happy One 2826 on 8/24/2019 at 2:30 AM. Helped by Nicholas Wehby.

Very pleasant, courteous and a very professional atmosphere. My expectations were exceeded!!! I highly recommended Lexus of North Miami!!!! Everyone involved went above and beyond. I’m very happy and extremely satisfied!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellence.

By Espe981 on 8/23/2019 at 5:18 PM.

I had a very good experience with my first-ever lease. Miguel Thodde was such a gentleman. He was patient and kind and very personable. I did not feel pressured at all. He paid attention to every detail and took his time in explaining the different functions of the auto. Melba was also very helpful and pleasant. Gabriel was very friendly and efficient. All in all, I am very pleased.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
2   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Attendant time, good. Service Description, poor

By MAA on 8/23/2019 at 5:21 PM. Helped by I dont't know.

Person that receive car, angry no nice. When the car is ready, nobody explian in detail the service made. The attention wash is bad, without minimum of detail, dirty and wet in many place The printer in cashier not running (best and ecological action is send an email). Constructive opinion for that the service will be better.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My car continue with te same issues

By Sel on 8/22/2019 at 10:35 PM. Helped by I don’t remember his look in your system..

Very hard to maneuver in turns, press the accelerator and does not response. It seems to be an issues with the steering wheel. I reported to the dealer and they simple don’t care. Also customer service has room fo improvement in all areas. I was told this could be a manufacture issues, all well to me bad for me te car is only 9 month old, lexus of north Miami I will NOT lease another car from you again.

I would not recommend this dealer.