Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus LX570 Airbag Recall Service

By Boston on 8/19/2019 at 4:52 PM.

* Recall Service: Very professionally cared: Quick and prompt, kind and very polite service. Very satisfied. * Sales: future trading value requested and very fast response came to us and very impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had 100 k tune up

By Durston on 8/7/2019 at 5:51 PM.

Great services. Great car. No Issues. Hope it will go 200-300k Miles. It should with the way we maintain it. Some ride and has a lot of room and very comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service exceptional

By Jim man on 8/6/2019 at 8:13 PM.

Really enjoy the effectiveness along complete satisfaction. All work done on time and at a professional level. Terrific dealership to do business. Mike explains all work needed, and why it should be done either now or near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff .

By Rbadz6 on 8/5/2019 at 5:27 AM. Helped by Beth.

The salesman were great and general manager and finance personel and customer service. They all went out of their way to make us comfortable and happy with our purchase. Top notch for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Apple CarPlay Installation

By Charlie1414 on 8/2/2019 at 8:23 PM.

I recently had an Apple Car software installation on my Lexus automobile. The service was done flawlessly. Highly recommend Lexus of Northboro. I have only had positive experiences with Lexus of Northboro’s service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New RX 350

By TA on 8/2/2019 at 6:30 PM.

This is the second new car we've purchased at Lexus of Northborough, both through Salesman Val Resulaj. Val has proven himself to be knowledgeable, honest and extremely helpful in navigating this purchase. Val knows the vehicles he is selling inside and out and there was not a question he didn't have an immediate answer for. He made the process easy and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile check

By LAL on 7/24/2019 at 8:30 PM. Helped by Paul in Service is always extremely helpful, efficient and professional. He is an asset to Lexus of Northborough..

Our experience at the dealership was fast and efficient. Could not have been better. Every need was met with kindness and in a very professional manner. Love Lexus of Northborough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and professional

By Etc on 7/23/2019 at 6:10 PM.

Listened to my concerns. Answered all questions. We’re on time. Clearly told me next steps and how it could be accomplished to fit my schedule

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service apartment, friendly sales staff

By appa on 7/23/2019 at 4:50 PM.

We are on to our second Lexus ES 350 purchased from this dealer. We will keeping back for the service. Our service advisor for many years, Michael Olson is excellent and the reason we will keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By DML on 7/20/2019 at 10:14 AM.

Lexus of Northborough is a high-quality no pressure friendly dealership. This is my second Lexus and there was no question where I was going to buy it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personification of Integrity!

By Milad on 7/16/2019 at 2:08 PM.

In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned dealership has managed to arrive and perform at an entirely new and different level of the above attributes. My wonderful experience began with the first call to the dealership. I spoke with Andrew Wheeler, their Internet sales manager. He was extremely polite, courteous and helpful and reassured my instincts about the quality of their dealership. The next day I made the three hour and 20 minute journey from my home state of Maine to Northborough. The 4.7/5 average rating of over 940 Google reviews was a pretty impressive and reassuring indicator that I was going to be dealing with a quality dealership. Upon my arrival, I was greeted by my sales consultant, Mr. Chuck Haddad. With his over 35 years of experience, I found him extremely professional, courteous, knowledgeable and attentive. After returning from the test drive, I met Chris Campos, the insurance and financial manager of the dealership. Besides being extremely competent and professional, what I liked most about Chris was his integrity in finding what best suited my particular needs given that I lived in another state versus their financial gain. I feel that at the end, he appropriately customized a package that truly addressed what I needed to enjoy my vehicle for the next several years. I found his approach extremely ethical and at the end, we agreed on a final purchase price Which was a win-win number! The state of Massachusetts does not provide temporary plates for vehicles. Therefore, I was not able to return with my newly purchased vehicle to Maine, a fact that I was made fully aware of prior to driving down there. After completing the purchase, Chuck managed to arrange for the delivery of the vehicle, at no charge, to my town hall, about 200 miles away in Jay, Maine, where I was able to register and take possession of the vehicle. I felt that the dealership truly functioned as a team to deliver on their promise of an exceptional customer care experience. The add-on remote starter and pre-delivery conditioning were all completed promptly and the vehicle was delivered to the town hall earlier than the agreed-upon time, flawlessly. Promise kept! So why such a long review? As a dental professional who strives every day to surpass the standards of care and achieve the highest level of patient care, It is both refreshing and inspiring to witness a family owned business who also shares in the desire to surpass goals and already high standards. Anything less than a candid reflection on their efforts and sincere commitment would be just unfair. Moreover, I feel that Lexus Of Northborough personifies the qualities upon which the mission and philosophy of Lexus were created. This was more than a terrific car buying experience for me. It was a chance to watch an organization come together to achieve their mission while surpassing expectations. Thank you for making me feel special. You have my respect, endorsement and loyalty! Milad Bozorgnia, DMD

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

90,000 mile service appointment

By Ssteele on 6/29/2019 at 8:04 PM.

Bought my car there new and have loyally serviced it there with all the recommendations. I believe the prices are sky high and if they provide me with a loaner vehicle, it takes forever to get the paperwork done and me on my way. The service advisors are usually polite and accommodating, I get the vibe they know the prices are ridiculous. This is probably my last Lexus, just for the maintenance required and what it costs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always top notch service.

By BigGuy.MLB on 6/27/2019 at 4:51 PM.

Lexus of Nortboro always does an outstanding job. Michael Olsen does a terrific job and is a very valuable asset. The high quality of service at this dealership is one of the main reasons I have purchased Lexus automobiles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service as always !!

By Jay on 6/25/2019 at 10:21 PM.

I have driven most luxury brands like BMW,Benz,Acura and more . Most are nightmare to work with. This dealership have put every one behind in service and knowledge. I just know how to say any better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good and staff at the dealer were very helpful

By Kamau on 6/23/2019 at 2:28 AM.

Good people and very helpful. They made sure I was ok and answered all the questions I had. I would recommend the dealer to my friend. A friend of mine who bought a vehicle at your store told me to come and see as she’s very satisfied with the services she has gotten so far.... brings her Lexus there for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular 45k service

By Peter on 6/11/2019 at 7:09 PM.

In for regular maintenance, booked the appointment on line, In and out right on time, just what I expected from this dealer. Great job, great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto Accident

By Boogoo on 6/5/2019 at 11:14 PM. Helped by Peter Mancusco.

Peter Mancuso is a god send! We were on our way to NY for my daughters wedding and we hit a truck tire in the middle of the road. The vehicle was towed to Northborough Lexus and Peter helped us to get there for the wedding. He was our Angel and recommend Northborough and Peter. I will purchase my next vehicle from them! Thank you Peter!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience

By Lien Tran on 5/31/2019 at 11:39 AM.

The dealer is very good because their service is nice and fast and they serve water and snacks which is very kind of them to do.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good job

By Annie on 5/5/2019 at 3:06 AM.

I really like Lexus dealer in northboro, all the employees are really nice , the waiting area very clean , I recommend this place to come to buy your new car too !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service review

By Annatamam on 5/15/2019 at 5:06 PM.

great Staff support made it pleasant to conduct this service visit, lots of information was helpful to keep my car in good condition. thank you LON

I would recommend this dealer.