Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus of Omaha - A Five Star Experience

By Robert Lott on 7/18/2019 at 2:48 PM. Helped by Ernie Friel, Nate from Accounting.

Lexus of Omaha had exactly what we were looking for.......so happy w all......Ernie Friel is a very impressive guy......we sure hope he is there when we go to buy our next Lexus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always pleasant and efficient.

By Sebastian on 6/10/2019 at 3:00 AM.

I look forward to my service appointments at the Omaha Lexus. I know most of the service personnel by name or face. Loaner cars are always offered for longer visits.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Exceptional Experience

By Don and Lori on 5/25/2019 at 11:55 AM. Helped by Jennifer Milliti.

We have purchased two vehicles from Jennifer and she is wonderful to work with. The entire team at Lexus of Omaha makes the car buying experience exceptional. They go above and beyond in customer satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience! Service Reps are the best!

By NOTREDAME2019 on 5/19/2019 at 3:24 PM. Helped by Brandon.

I always have a great and pleasant experience at this Lexus Dealership. The sales and service reps are always cordial, kind and pleasant. The service I receive is always the best. I have always owned a Lexus and I would not buy anything other than a Lexus.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure Sales

By Sunshine#123 on 4/23/2019 at 12:56 PM. Helped by Kirk, and several receptionist.

Shopping at Lexus of Omaha was a refreshing experience. Every employee , I have been to the dealership several times serval times over the last month. Every employee I encountered was helpful and personable. I had the opportunity to experience many different vehicle. Never felt like I need to buy something right away because I might miss the big deal and nothing else was going to be better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service appointment

By Grizz on 4/23/2019 at 11:13 AM. Helped by Alex Campbell, Kelly and the gentleman at the coffee bar..

Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a couple little nuisance items and asked, if time allowed, if the shop might be able to look at these or if necessary I could schedule a future appointment also for the additional work. Alex was attentive, immediately looked at the areas of my concern, noted them and said they would see if they could be taken care of during that visit. He welcomed me to the lounge where I was offered refreshment while he retrieved a loaner car-the hitch installation would take the entire morning. While finishing. My coffee Alex arrived with the loaner. He showed me to the car and inquired if I’d like any instructions about its equipment and operation-it was a newer model than my vehicle. As I drove home from the dealership I thought how wonderful it was to be treated as a welcome, indeed appreciated, customer. The folks at Lexus of Omaha continue to wow me at each visit . Of course, when I returned that afternoon to pick up my car-Alex had texted and called to let me know my car was ready- I was again completely satisfied. The installation was great. A truly professional job, a high quality part that I’m sure equals a factory installation. Lexus was able to make the repairs/adjustments to the problem areas I noted also. My vehicle was clean-the only evidence that it was worked on. It was better than when I brought it in. Isn’t that the way it’s supposed to be? I cannot say enough about the professional,courteous, thoughtful people at Lexus of Omaha. I am so glad I chose to purchase my vehicle from them. These people know how to run a business! They are utterly awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

First Class Service Nick!

By Navy1087 on 4/20/2019 at 5:28 PM. Helped by Nick in Service and everyone in Parts!.

I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very clean, friendly, professional

By Ricky 1986 on 4/20/2019 at 2:20 PM. Helped by Jennifer Militti.

No games. No pressure, didn't feel rushed. Quick and painless. The dealership made the process easy. Sales person very professional and polite. Attentive to customer's needs. Trustworthy.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Exceptional experience

By Terry on 4/19/2019 at 12:06 PM. Helped by Jennifer Militti.

We recently visited Lexus of Omaha after corresponding with Jennifer for a low mileage, certified Lexus RX. She is professional, knowledgeable and exudes a respect and value for the client. The Lexus Plus experience removes the adversarial part of the sale. We were provided with a fair, detailed trade in value for our vehicle, and the transaction took about 2 hours. We appreciate the detail and patience demonstrated by Jennifer for those of us less tech savvy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Courtesy at its Finest

By Grizz on 4/9/2019 at 11:13 AM. Helped by Jeff Sheppard, Edilberto Juarez, and Lawrence..

Recently visited the Lexus dealership, shopping for a pre-owned vehicle. Was assisted by Jeff throughout my visit, test drive and ultimate purchase. Eddie and Lawrence helped to explain my options and answer any questions. I must say, my visit, shopping and purchase was Pleasureable! Never would I have imagined that car shopping could be fun! The Lexus crew and the entire dealership is amazing. They are in business to provide a professional, courteous, comfortable automobile shopping experience. And do they ever deliver! Like the products they sell, the Lexus crew is first rate, top shelf, all the way. Thanks, Lexus of Omaha!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More than I could have expected!!!

By Just another CAR NUT. on 4/2/2019 at 10:01 PM. Helped by Jay Hunter, Eric Murray and Karim Ereikat.

Excellent, The Phone, In person, The show room, An exceptional approach to car sales. There wasn't a time I felt pressured, all questions answered completely. I felt like I was at home or in my office, which is where I was thru most of my buying experience. I left the dealer ship and called back a few days later, committed to the purchase. They arranged delivery to my home, over 300 miles away and never a whisper of an extra charge for this or that. All the paperwork was completed by a very professional Customer delivery specialist. In the past several years I have purchased over 20 new vehicles, of which 5 were sports cars so I under stand and recognize excellence. Thanks for a very enjoyable experience Allen Evans

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tesla Model 3

By jdesadier on 4/1/2019 at 2:37 PM. Helped by Luke Janning.

They have a friendly and helpful staff. I came in to purchase a used Tesla and left satisfied. I would recommend this dealer and buy from again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nailed It!

By keelisi on 3/13/2019 at 4:12 PM. Helped by Ana Tran, Katie Robinson.

Ana Tran at Lexus of Omaha really listened, asked good questions, and understood my needs. Katie Robinson in Finance worked hard to provide me with the financing that I needed. Tommy in Tech also helped me get familiar with the technology in my new Lexus. Thank you Lexus Team! I LOVE my NX200t F-Sport!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"ON TOP OF HER GAME"

By S.A.C on 3/12/2019 at 1:45 AM. Helped by Jennifer Militti.

I am located in the "Chicago Area", My wife insisted I purchased for her a used Cadillac SRX, She loved her previous 2014 SRX so I wandered on-line and found a beautiful 2013 with extremely low mileage on Lexus of Omaha's website. I Inquired about the vehicle and spoke with Jennifer Militti in the Sales Department. We spoke in length about the SRX they had listed. I was enlightened and very lucky to speak with a no-pressure Car Sales Person, Jennifer handled my purchase with ease and her vehicle knowledge and sales experienced were exceptional. Within 2 weeks of purchase we had a problem with the front heated seats. I took it to a local Cadillac Dealer ,and they repaired it , I notified Jennifer and she kindly reimbursed me for the cost to repair. It was a surprising gesture and I truly appreciate how Jennifer handled this issue. Thanks so much Jennifer and if I decide to swing over to a beautiful Lexus I will be calling you. I highly appreciate her help and highly recommend her Dealership for your next car purchasing needs. Best Regards, Mr. Sergio A. Chavez

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent

By The pain guy on 3/2/2019 at 4:06 PM. Helped by Jay hunter, Ernie Friel.

Without exception the best! Top to bottom.. thorough, methodical, no pressure. Have been buying there for 26 years. From sales to service and in between great people. They go the extra mile so to speak. Their interest is not get a sale, it’s to meet your car buying needs long term.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT car buying experience!

By ANuckoles on 2/20/2019 at 5:58 PM. Helped by Brianna and Jay.

My husband and I just purchased our first Lexus, and we LOVE it! Not only do we love the car, we enjoyed the whole car buying experience. Brianna was an amazing LexusPlus Specialist with tons of knowledge with a calming, non-pushy demeanor . I appreciate the upfront pricing and the offer made on my vehicle. I would highly recommend Brianna from Lexus of Omaha!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Preowned car

By Caliwali1990 on 2/17/2019 at 2:06 PM. Helped by Kelly.

Scott Shubert was instrumental in findin is a pretense car quickly that met our needs. He was very friendly and professional. He was very transparent and answered all of our questions. One reason we chose to buy our car at this dealership is the stellar customer service we received every time we brought our previous car in for service - no matter how small.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in a lease car for a new SUV

By Donna1221 on 2/8/2019 at 3:49 PM. Helped by Dave Schafer.

I am a widow and buying a car is a great undertaking. I was treated with respect. Was not talked down to. I enjoyed my car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience

By Particular professor on 2/8/2019 at 6:50 AM. Helped by Kelly and Brandon (?).

I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace four tires on my car. The information given me made me comfortable with this large expenditure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and easy

By Dunes56 on 2/5/2019 at 12:37 PM. Helped by David Schafer.

Easiest dealership to deal with to date. Everything done by phone and car delivered to me. Carvana has nothing on Lexus of Omaha. Best dealership in Midwest.

I would recommend this dealer.