Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, fast and in a hurry!

By patriciaeddings on 9/19/2019 at 3:54 PM.

I let Sammie know exactly what I wanted and what I was willing to pay. My appraisal for my car was far and exactly what I expected. The paperwork was effortless and I walked out with a car that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very excelent experience of buying a cpo car!

By Jessie on 9/18/2019 at 4:03 PM. Helped by Mariea Bojan.

I just traded in my old car and bought a certified pre-owned RX350 from them. The car was in perfect condition that most of my friends though I bought a new car. They were very patient, giving me and my friend enough time to discuss by ourselves. They helped me go through all the trade-in progress and regesiter the cpo car for me. All in all, they are very helpful and i highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ALEX71892 on 9/16/2019 at 9:10 PM.

Chris did a very good job he found the car I was looking for I did a great job getting it ready also showed me all of the new things on the navigator that I didn’t know about it’s really amazing I would definitely recommend Chris to family and friends

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Accommodating Dealership

By T Griggs on 9/12/2019 at 1:20 AM.

Everyone at Lexus of Orland was extremely accommodating and did everything they could to make us comfortable through the car shopping/buying process. Thanks everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, I will always purchase a Lexus

By Nedra Everett on 9/11/2019 at 10:28 PM. Helped by Martha Gonzalez~ Business Manager.

The business manager, Martha Gonzalez worked very, very hard with me. She started in the morning, by the evening she was able to get a great deal. I was able to keep my Lexus and keep an affordable car note. Her hard work and dedication made me want to come back to Lexus and recommend my family and friends aswell. Great services is always a priority and Martha gave EXCELLENT Service !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealer!

By ljcody on 9/8/2019 at 3:13 AM.

Excellent dealings with Lexus of Orland! Sammy was very kind, friendly and patient, not pushy at all! Thanks for a great transaction! Love my car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super customer service.

By soupnow on 9/5/2019 at 11:53 PM.

My thanks to Megan Santiago who sent me a E-PRICE shortly after my request, the other dealer sent a promo email. The following day due to my time constraints and Lexus financing offer ending that day I needed to negotiate as much of the deal over the phone. Megan informed me that she would talk to her manager about my issues. Shortly after I received a call from Kevin Martin and after several exchanges I was heading to Orland Lexus that evening to finalize the deal. My thanks also to Mike Fredette who completed the dealing process. Lorenzo Lowery for showing my wife and myself the features of the GX 460 prior to the test drive. Mike Bannos for expediting the financing process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Team

By MUNA.AMRH on 9/5/2019 at 5:42 PM.

Friendly welcome by tye receptionist lady then she introduced to Aiman Handan, Sales consultan, very friendly welcoming and had a well known knowledge about each car, he offered me a long ride drive too. That helped me a lot to make my decision. the showroom organized nicely. Mike, Finance Manager he is very organized and provide all the car paper in very neat profile case. Bob, Use car manager very friendly and great knowledge. I'm proud to be one of your clients. I wish you a good luck for everyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car purchase

By MMONACO on 9/5/2019 at 5:06 PM.

Jim Boulos is a great asset to your organization! Had another good experience with Lexus of Orland, this is our fifth purchase with them. Happy again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, straightforward, and fast- Orland Lexus

By Jim on 9/3/2019 at 8:22 PM.

I negotiated a new lease over email/text and when I showed up, I had a great experience. Turned in my old lease, test drove my new vehicle, signed all the papers, and was out the door in about an hour. BEST EXPERIENCE BUYING/LEASING.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Positive Pleasant Experience

By RUTH.WEBB on 8/30/2019 at 6:00 AM.

I entered this dealership to browse, ask questions, and look around the showroom. I was met at the door by Mr LG Sears. He introduced himself, offered refreshment, and assistance. He answered all questions asked, and suggested that I test drive any vehicle that interested me. During the test drive he informed as well as demonstrated some of the outstanding features.. I left this dealership having leased a NX Lexus 2020 which was delivered to my home later that evening.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Great leasing experience

By jhallberg on 8/29/2019 at 6:38 PM.

From sale guy Chris to sales manager Kevin was a quick and easy deal. No pressure great cars., what was not to like?? Had a 350Gs, now went with a RX 350 all their cars are safer and great performers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By mblanton1979 on 8/27/2019 at 3:51 AM.

Very Good Experience!! I will most definitely refer family and friends to the dealership! My overall experience was fantastic! The process was very fast and efficient!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome!

By pennyw4441@aol.com on 8/26/2019 at 5:05 PM.

This is my 4th leased Lexus from this dealership...keep returning because of the service, attitude, and over all care that these employees have always shown me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience. Salesman Mike Fredette was awesome

By gunderwood1 on 8/26/2019 at 4:48 PM.

I had a great experience. This was my 10th Lexus from this dealership. Sales and Mike Bannos were great! I needed to have a quick turnaround for paperwork and delivery and it was better than I expected!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Lexus vehicles

By k8p0p0 on 8/24/2019 at 12:21 AM.

The company is very friendly and has a warm feeling every time you visit. Mike was really helpful in all the questions that I ask.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

comfortable experience

By RRMITERA on 8/22/2019 at 4:52 PM.

My salesman was Chris Merx. Low pressure, very knowledgeable...made me feel very comfortable. I would recommend Lexus of Orland and Chris. Chris did his best and got me a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By mdorning63 on 8/19/2019 at 7:43 PM.

Mike did a great job and a fair price. He found the car I was looking for and had it shipped to the dealership. I am happy with the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By KAMPCPA on 8/16/2019 at 3:32 PM.

Excellent service and felt important to them as a customer. First class operation with attention to every detail. Pleasant experience each time I visited the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By hedy85 on 8/15/2019 at 9:59 PM.

Chris Merx is an Amazing Sales person. This is my second car I purchased from him. I highly recommend Chris and Lexus of Orland. I love my new car😀Thank you Chris for making me a happy satisfied customer.

I would recommend this dealer.