Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.2  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

2013 RX350

By Salc22 on 1/13/2019 at 4:04 AM.

Was easy to deal with new the product, was not able to get a deal done due to the price. Stock Number DC091677 Wish the came down on the price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Beth from Tampa on 12/26/2018 at 11:19 PM.

Buying cars is very stressful for me. I usually hate the experience. However, I just bought my Lexus from this dealership and had an amazing experience. I live in Tampa and had been searching online for a slightly used Lexus ES 350. I spoke to Neil who was awesome! He helped me determine that this was the car I wanted . The next day I went to the Dealership and Donny Joseph was assigned to work with me. We test drove the car, he discussed all the safety features, and showed me how to use the technology features. Now this is where it goes from a really good experience to a great experience. I wanted to buy the car and, of course, leave with it. Donny had heard a sound as I braked. I didn't hear a thing! He asked that I leave it so it could be checked out and he would deliver it to me the next day. Well, the next day was Christmas Eve and I live in Tampa! He really did drive it to Tampa on Christmas Eve. I tried to get him to wait, but he wanted me to have it to drive on Christmas Day. Donny could have not said anything about the sound. He could have made me drive back to Orlando to get the car. But, instead he went above and beyond to make sure I got a great car and had a great buying experience. I got a great price, no dealer fee, and an excellent overall experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top notch service, everytime!!

By G Lemmen on 12/12/2018 at 4:59 PM.

I have been working with Lyndon for a few years now on all my service needs at Lexus of Winter Park and Lexus of Orlando and have never been disappointed! He is professional, well spoken and considerate. I have complete trust in his knowledge of the entire line of Lexus models. I highly recommend him.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fantastic!!!

By babiebellla on 11/19/2018 at 10:24 PM.

Joshua is a rockstar when it comes to customer service. He only cares about two things: getting problems fixed and ensuring 110% customer satisfaction. He is the friendliest of the friendly and the most helpful of the helpful. Great guy!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By Bre on 11/18/2018 at 2:09 PM.

I’m so disappointed in my experience here. My husband and I have been trying to purchase a vehicle from this dealer only to travel hours to get turn away with the I’ll call you back and just go home and enjoy your Saturday. By the way never received a call left several messages had my credit pulled still no one has called or even tried to email. The same car has been sitting on the lot for sale for over 3 weeks. I’ve always bragged about my experience with Lexus but this dealer has changed my attitude towards them forever. The sad part is they don’t even care how they disappoint their customers. The sales lady was by far the worst I ever seen and so was the sales manager I’ve never in my life been treated that way by a dealer but I guess it’s a first time for everything.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Experience

By Lexus@0 on 11/7/2018 at 1:19 AM.

My husband was negotiating a car here and just finished a phone call with the Sales Manager Paul Micenko that basically called him a liar. This is not the first time that this happens as 3 years ago we were negotiating and the Manager said that “if a Lexus cost that he would have one” Really really bad customer service and as much as we love Lexus, we prefer to go South to Miami where we can deal with great people. We will be doing what the Sales Manager at Lexus of Orlando just said “go to Miami and purchase it” Awful experience

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service at Lexus and will always go to Joshua!

By Kam Vaswani on 10/26/2018 at 8:43 PM.

First lets start with customer service skillset. Joshua bring excellent customer service above ans beyond. From picking up my keys to end of me signing the paper. I am well communicated with information on details about my car. Car was throughly service, notated, washed cleared and his professionalism. This is why i own a lexus and service by the dealer. Thank you for everything Joshua

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GiGi Alvarado

By Mike on 10/20/2018 at 11:16 PM.

We visited the dealership on Oct. 17. GiGi Alvarado was extremely knowledgeable, patient and helpful. We were very impressed. We test drove five different vehicles. GiGi was very adaptive to our request. We then spent the next two days visiting competing luxury car dealerships looking at vehicles in the 100k and up range. On Oct. 19 my wife decided she wanted to see if we could make a deal on a LC500 at Lexus of Orlando after visiting the other competing dealerships. Again GiGi spent countless hours allaying my wife’s concerns. We were able to make the deal. We arrived on Oct. 20 to take delivery of the LC500, however my wife was not able to drive the car to our home 60 miles away because of a medical condition that popped up on that day. GiGi offered to drive the car to our home and even had her Mom come to our home to pick her up. This is nothing short of “Over and Above” customer service. WOW!!!!! What great sales service from GiGi Alvarado

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A very satisfying experience

By LexusGuy1952 on 9/2/2018 at 7:24 PM. Helped by Lorraine Mantero.

This is the second car buying experience I have had with your Lexus of Winter Park\ Orlando dealership. I must say in all the years I have purchased and or leased cars, your dealership has offered the most professional and enjoyable experience. I would also like to say a special thank you to Sylvester Cole for taking the time to review the new features on my 2018 ES 350. I also want to thank Lorraine Mantero and David Dent for your excellent service. I will certainly recommend this dealership and your employees to anyone deciding on purchasing a new vehicle. Best Regards, Jay Cohen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Ozzie Rocks

By Axel Colón on 9/4/2018 at 10:21 PM.

I wan't to honor Ozzie as he a great service rep with great customer service and goes beyond the call of duty to make clients happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST dealership I have ever been to!

By kimmarievo on 8/27/2018 at 2:27 PM.

Emily worked with me from the moment I walked in until 4 days later after multiple contracts, driving to meet my family, after I bought a car and changed my mind, a contract mix up, and more. I definitely was a difficult/unusual sale and she stayed pleasant the entire time and worked really hard to get me into the car I really wanted. After multiple other dealerships deceiving me, offering false promises, hidden fees, etc. Lexus of Orlando was a refreshing change. The dealership and finance managers walked me through everything and no dealer fees or hidden charges. The staff was super friendly and I didn't feel pressured at all. Sales manager JD helped Emily to get me into another car after I did not like the first ones. Finance managers Rob King, Jay Marmol, and Levi helped walk me through the contracts explaining each charge. If you want an honest, fair, and helpful dealership definitely give them a shot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Flex on 8/23/2018 at 2:41 PM.

One of the best employees at lexus of Orlando is Steven Pasad he’s a service advisor. This guy is a asset to this company because the knowledge, and the service he give when you walk in to the dealership he make you feel like a family. Just because of him I always and will bring my cars to lexus of Orlando. Thank you Christopher.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service!

By Gus-IS300 on 8/20/2018 at 8:34 PM.

I highly recommend this dealer. Brian, Emily, and Osvaldo were really professional and helpful. They answered all our questions and made the process of buying a car smoother. Plus we got a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience at Lexus of Orlando

By ShiraziATL on 8/9/2018 at 12:47 PM.

Ozzie and Francisco were helpful, friendly, and knowledgable. The staff was all smiles, and they cleaned my car very well after service. Really enjoyed my experience, will definitely be going back soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service, Par Excellence!!

By Ann-Renee265 on 6/19/2018 at 12:09 PM. Helped by Emmanuel, greeter as I entered the dealership...

Greetings, greetings! Customer Service in today's environment feels like it's becoming a diminishing art, but not at Lexus of Orlando. I visited this dealership for the first time in May and was greeted with the most helpful, pleasant and service oriented young man ever. Emmanuel was that guy and represented the dealership very well! Thank you Emmanuel. Then, I asked for a service rep that had the same service oriented professionalism and here comes Joshua Montgomery, he was that guy. Josh exemplified "customer service, par excellence". He greeted me with a smile, a firm handshake, a get to know you conversation, a walk-around check of my car, and assured me that everything would be taken care of with my car, to my satisfaction. He just went above and beyond the call of duty to make sure that I was comfortable and pleased. Thank you Joshua, for a job well done!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great listener!!

By MelG on 6/12/2018 at 12:16 AM.

Was in the area and decide to do my 5,000 Miles service. Had the fortune to be assisted by Joshua, a very high costumer service oriented person, patient, listened to all my needs and concerns and inconveniences I had with my vehicle. Very attentive and was very happy with his service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Jason1985 on 5/20/2018 at 1:52 AM.

Joshua was a pleasure to work with, he was so kind and he had my best interest in mind. I will return to see him.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Larry goes Above and Beyond!!

By red123 on 5/14/2018 at 2:05 PM.

Larry was amazing throughout this entire experience. He asked what I needed and wanted and made it happen. He was exceptional with handling the sale and delivery of my IS300. In the future, I would love having him assist my friends and family if they should ever want a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Possible

By LexusOwnerCenFla on 5/3/2018 at 8:23 PM.

Steven provides exemplary service. Every visit is handled smoothly and efficiently... It is because of my experience with Steven that I would purchase another Lexus from Lexus of Orlando when my lease is up. Keep an employee like Steven!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service by Steve Persaud

By Jercann on 5/3/2018 at 7:55 PM.

We recently had our NX serviced at the new Orlando Lexus. Much closer and a more convenient location compared to their Winter Park location. We always receive excellent service from Lexus. Steve was exceptional. He took the time to introduce the new Service Center and informed us of new perks such as an agreement they have in using Uber and/or a Shuttle service to a nearby mall. Importantly, he made us feel like valued customers. Thank-you Steve and Lexus of Orlando. Jerry C

I would recommend this dealer.