Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recent visit for service and new vehicle

By Ron on 4/6/2018 at 7:53 PM.

Always made to feel special when we walk thru the door, from everyone from service personal, receptionists, sales personal, financial people, and management. Bright and cheery showroom.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent introduction to the Lexus brand

By Jerry on 3/31/2018 at 4:02 PM.

We were interested in checking out Lexus after a couple decades experience with Toyota. We were referred by a friend to a sales representative who happened to be off on the day we visited. As a result we were introduced to Jayme. We had a pleasant experience dealing with him, with the result that we are now the happy owners of an RX450h. We are really enjoying it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my Buying experience

By Lorie1959 on 3/30/2018 at 7:42 PM.

Noelle, my sales rep was amazing. She made it possible to trade up from a 2016 RX350 to a 2018. I love my car. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Would recommend

By one on 3/17/2018 at 5:51 PM.

Excellent service by all parties involved. Very professional at every stage of the process. Questions were answered in a timely manner. Would certainly return to the dealership for future purchases as needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Starting problems

By Steve Campbell on 3/6/2018 at 7:04 PM. Helped by Nicole Moreno.

Bought a used RX350 on Thursday, drove it home (102 Miles). Wouldn't start on Friday. Still no joy after putting my trickle charger on the battery for 10 hours. Dug out my emergency power pack, got it started. Let it run for awhile, drove it around the area for 20 miles or so. Still no luck, wouldn't even light all the dash warning lights. Contacted my salesperson, Zach, he arranged to have it looked at on Monday I just had to get it started and get it there. Thank goodness for power packs! Arrived around 9:45AM Tuesday. The people in the service department were very helpful and courteous. After a quick look at the RX they asked to keep it to sort out the problem. A loaner was provided. Wow, a 2018 RX350 with 8 miles on it. Offered an even up trade which was respectfully declined. Received a call noonish on Tuesday saying the whole problem was a bad cell in a 2 month old battery and it is good to go. Hopefully it stays fixed. Vanessa offered to have my RX returned to me in Urbana to save me another trip to Peoria. Kudos to all the service staff I worked with and to Zach and Jason in sales. Thank you all very much, Steve Campbell ps - the reason doesn't let me mark both Sales and Service but this is for both

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Long DistancenCertified RX350 Purchase

By Northtown Brown on 2/17/2018 at 11:03 PM.

I contacted Tom Wombacher by e-mail and then text regarding a 2014 Deep Sea Mica. We live in Kansas City and could not locate the color combination my wife wanted in KC. Tom and I spoke and texted several times resulting in my $500 deposit to buy the car. My hope was the Deep Sea Mica would be the right shade of blue, but just in case, I spoke with Tom about a back up vehicle in case she didn't like the blue one. Turns out she really didn't like the blue one, so we drove a 2013 Starfire Pearl with Saddle interior one owner RX350 and our search was over. Tom was very patient and did a great job. Jamie, filling in for the finance/business manager also was very helpful explaining the Lexus Certified Warranty. We purchased an additional 2 years of coverage based on information he provided. Thanks to both of them, my wife is well pleased and her nightmare of car shopping had a very happy ending! Thanks again!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Battery issue with recently purchased certified hybrid SUV

By Jeff Doeden on 2/3/2018 at 2:22 AM. Helped by Joe & Dave, technicians.

Rodney involved two different techs - think their names were Dave & Joe - who guided me over the phone to jump start my used hybrid SUV that I just purchased from Lexus of Peoria a few months ago. I got it running and brought it in and the team checked everything out. Good teamwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40,000 mike service and car detailed

By Spaniels on 2/1/2018 at 8:26 PM.

My experience with your service department had been excellent. My cat was ready in a timely manner. Rodney kept me informed about the progress on the 40,000 mike service and the detail job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Allen Taylor on 1/30/2018 at 7:21 PM.

I was a Very nice experience. friendly Staff, I was able to come in for the oil change on the same day I called in for an appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Toyota Highlander

By turntable on 1/29/2018 at 6:26 PM. Helped by Mr. Thigpin.

Excellent service as usual from Kasey Jones, Debbie Day, Rodney Schoop and Mr. Thigpin. I've always and will continue to have my 2012 LS 460L serviced at Lexus of Peoria, now I will have my 2017 Toyota Highlander serviced at Lexus of Peoria as well.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Love the Pick-Up and Delivery Service

By RSU on 1/28/2018 at 2:17 PM.

I was very pleased with my service. It was prompt and I was kept informed of all costs. The pick-up and delivery service is amazing! What a time saver and a primary reason that my next car will also be a Lexus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus Rocks it!!

By Robin on 1/26/2018 at 3:59 PM.

Once again, Lexus took care of us. We had an expensive repair done on our GX which took several days. Rodney got us a loaner, plus got the car done a day early. It’s always a good experience with Lexus of Peoria. Which is why we bought a second one!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Exceptional experience

By Ms.Annie 525 on 1/18/2018 at 2:52 AM.

We were very impressed with the friendly courteous staff, and particularly with the GM Bill Morton. Bill was an easy man to do business with very knowledgeable and a great personality

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 Star Service

By LAS on 1/19/2018 at 9:12 PM.

We have always been extremely happy with the quality of service at Lexus of Peoria, and with the exceptional professional service of our representative Rodney Shoop.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Service

By como on 1/19/2018 at 6:13 PM. Helped by Loaner car driver was exceptional..

From scheduling, to drop off, to payment and pick-up, everything is quick, convenient, professional and friendly. My loaner car delivery driver was truly exceptional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always exceptional service

By Moko on 1/17/2018 at 7:00 PM. Helped by Clayton.

Will only let Lexus service our car...sense of trust and professionalism. Easy to make appointments and friendly staff. Also the waiting lounge with beverages and snacks adds to the comfort of the service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy used car purchase.

By Rick W on 1/9/2018 at 10:37 PM.

Called ahead to Jaymie Stahl to verify vehicles we were interested in. Both were ready to go for test drive when we arrived. Looked at a couple of others also. When decision was made, price was negotiated without pressure. Closing/finance handled by Justin Costello. He adequately explained our our Certified and extended coverage options. Worth the drive from the Chicago suburbs. Thanks, Rick W.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY EXPERIENCE

By Linda Klein on 1/8/2018 at 5:16 PM.

I JUST PURCHASED MY 3RD LEXUS AND I CAN'T SAY ENOUGH ABOUT THIS DEALERSHIP AND THE SERVICE DEPARTMENT. THEY PICK UP MY CAR AT WORK AND BRING ME A LOANER FOR OIL CHANGES AND TIRE ROTATION AND CALL WHEN THEY ARE ON THEIR WAY BACK. WHERE DO YOU GET SERVICE LIKE THIS? ALWAYS FRIENDLY, CARING, INFORMATIVE AND WORK WITH YOU. I AM ON MY 3RD LEXUS RX 350 AND I LOVE THIS MODEL. ONCE YOU HAVE OWNED ONE, YOU ARE SOLD ON A LEXUS. I ALWAYS FEEL SAFE ON THE ROADS IN BAD WEATHER AND KNOW THEY ARE ONLY A PHONE CALL AWAY. I HAVE NEVER HAD A BAD EXPERIENCE. THEY ALSO HAVE COUPONS FOR DIFFERENT THINGS ON THEIR WEBSITE. I HAVE NEVER TRADED DUE TO PROBLEMS, ONLY THE MILES AND GOING UP IN YEAR. I HAVE ALWAYS DELT WITH SALESMAN TOM WOMBACHER, RODNEY SHOOP IN SERVICE AND THEY ARE AWESOME.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, Great Price

By Jack on 1/5/2018 at 10:46 PM.

Rodney & the staff, always do a great job! Quick in , great service , quick out. My family & I always have great trust in their work . The pricing always is fair as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent experience in car buying.

By GJP1 on 1/5/2018 at 3:50 PM.

I appreciated their low key approach to selling a car. Tom was very easy to work with. He let the vehicle sell itself. It was the best car buying experience for me in my lifetime.

I would recommend this dealer.