Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent People and Service

By Kevwev2012 on 1/19/2019 at 5:40 AM. Helped by Eric Zhang ( Saleman) Ray ( Finance Manager).

Eric Zhang and Lexus of Riverside made this a fantastic experience! We were very pleased from start to finish and highly recommend Lexus of Riverside and especially our salesman Eric Zhang! Ray ( finance manager) worked great to help us too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE MY IS 300

By Proud Lexus Owner - GWC on 1/6/2019 at 4:49 AM. Helped by I also dealt with Lisa in finance, she is also the Best!!.

Leased my 1st Lexus & love my IS 300. Everyone I came in contact with @ Riverside Lexus were pleasant & professional. Internet Sales Manager took INCREDIBLE care of me throughout the entire process. I also received the same INCREDIBLE help from Don, the guru of all bells & whistles. If you're looking to get a Lexus, Riverside Lexus is the BEST, no matter how far you have to drive!! Be sure to ask for Sam!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying rx350

By Jennifer Pham on 12/30/2018 at 4:29 AM. Helped by Joseph and Sam.

Thank you Joseph and Sam for all your help. It was a Pleasant experiences. Quick, right to the point, closing deal. Would recommend other. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Love my Lexus!

By Dclex on 12/24/2018 at 6:38 PM. Helped by Raf and Eric.

Thank you so much Raf and Eric for having excellent customer service on my purchase! It was greatly appreciated. Merry Christmas and Happy New Year!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joseph Luna 🙌🏽

By Danny123 on 12/22/2018 at 7:48 PM. Helped by Joesph Luna !.

I would really recommend Lexus of Riverside to my friends and family! And I would make sure they ask for Joseph Luna he did amazing job he helped me get my new 2019 Lexus IS 350 that I love he took his time with me and showed me all the benefits of my new car ! I hope his manager see this and tells him he amazing sales associate or a raise 😂

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By Terryusa73 on 12/17/2018 at 8:37 PM. Helped by Ralph and Linda.

I highly recommend Lexus riverside for their outstanding customer service . Shout out to Ralph and Linda for their professionalism, patience, their excellent customer service and expertise in their line work, thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a new car

By Chief9664 on 12/14/2018 at 12:44 AM. Helped by McKenzie.

Great place to buy a new car. Everyone was great . The price quoted was the price u GOT ! . No mess ! I bought 2 cars from Riverside Lexus!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very friendly and helpful staff

By Gabby on 12/13/2018 at 12:12 AM. Helped by Al Obregon.

Upon my arrival I was welcomed and greeted by everyone. my experience while at the dealership was very pleasant. I purchased a GS 350 and was never pressure into anything. very pleasant experience from what I was expecting. Thanks Al.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job and great car

By Jon Lexus IS300 on 12/11/2018 at 11:03 PM. Helped by Joseph Luna, Ray Rasooli.

Five stars are not enough. Joseph Luna did a great job getting me into my new 2019 Atomic Silver IS300. He is very professional and knowledgeable. We worked out most of the details including the trade in by e-mail. Ray Rasooli in finance was also very friendly and professional. I have purchased several vehicles from dealers in the past but this was by far the easiest and best experience I ever had. Thanks for the great treatment and awesome car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FASTEST car buying experience ever!!!!!!!!!!!!

By Gillianthegoddess on 12/10/2018 at 7:49 PM. Helped by Cory Dunajski and Lisa in finance.

I have to say this was really a truly amazing experience! We were able to hammer out all the details through email and text messages so that when we got to the dealership we were in and out in less than 40 minutes !!! However just because it was fast they didn’t lack on service or expertise!! At Lexus of Riverside you really are in great hands!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my first new car in 17 years.

By Mack on 12/8/2018 at 8:34 PM. Helped by Sam Seigler, and Veronigue Riddle..

Everyone on the team was so kind, patient and just overall fantastic people in every seance of the word. The following were helping me with the purchase Sam Seigler, and Veronigue Riddle. Amazing women. Finance was also wonderful. Every person we meet that day made it a great experience. I would recommend buying a car from here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My sixth vehicle from Lexus Riverside!

By Bobbyg on 11/24/2018 at 7:24 PM. Helped by Jacob.

This process was extremely easy and Jacob was so easy to work with and get all the answers I needed to make the correct decision!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We leased our car.

By Barbara on 11/12/2018 at 8:44 PM. Helped by Doug Thompson.

We were treatly very well at the dealership. We knew the vehicle we were interested in and were shown that vehicle within minutes. We experienced good service, friendly people, and price satisfaction.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Take a nap run around sale

By Almost customer Dick on 11/16/2018 at 4:36 AM. Helped by General manager,finance manager, fleet manager, service manager,sales person,delivery person,very unorganized, group.

Worst experience I’ve had purchasing a new car very unorganized couldn’t follow through they will never see my face there again very disappointed

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience!

By Parchment1234 on 11/18/2018 at 5:13 AM. Helped by Joe Luna.

Joe was VERY knowledgeable and we felt like he was really trying to give us a great deal. We felt comfortable and never felt pressured.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By Hansen1 on 11/12/2018 at 6:56 PM. Helped by Garth Reno.

Excellent service in all departments! Very professional and convenient process. I would highly recommend this dealership. We bought four Lexus’s from them in the past and they have always been very helpful. Thank you all for all of your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience at Lexus Riverside

By ssp1027 on 11/8/2018 at 5:16 PM. Helped by Jacob Shanback, Victor Cuevas.

Just bought a 2019 ES 350F Sport from Jake Schanback at Lexus Riverside. We had a great experience last year and also this Year. The dealership came thru on pricing and locating the vehicle we wanted. Would recommend this Dealership to anyone who's in the market for a Lexus. Jake ( Internet sales manager ) was very easy to work with throughout the buying process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They made me feel good!

By Redlands88 on 11/6/2018 at 8:12 PM. Helped by Jake Schanback; Lisa Hamilton.

I bought my first Lexus NX back in 2015 from Lexus of Riverside. The experience was easy with no stress. After 3 years, I wanted a 2019 ES 300h base model, which is rare to find as most of 2019 ES Hybrid comes with more options/$$$. Plus this car just came out a few months ago. I submitted a request through Costco Auto Program a few months ago and I got assigned to work with their internet Sales Consultant, Jake Schanback. They got a right person for me! He was the reason I kept coming back to Lexus of Riverside this time, after visited to Crown Lexus in Ontario (once for a few minutes. I knew this dealer/salesperson was not the right for me.) and Lexus Santa Monica (twice, typical car dealer - wants to get rid of what they have in stock, not what I wanted.). Jake from Lexus of Riverside was very helpful and not pushy at all. I am pretty sure I wasn't easy customer as I had to ask him so many different options and scenarios during the course of last few months. He was very patient and found exactly what I wanted in the end. I met him once for a test drive and communicated back and forth via e-mails, then I saw him again when I picked up my new car. This style of car purchaing experience worked really well for me. Their finance director, Lisa Hamilton was awesome. She helped me once in the past when I first purchased my NX from them and helped me again yesterday when I finally got the 2019 ES 300h base model. She was clear and very helpful for me to get the great deal. She made the paper signing process to be efficient and less painful. I will definitely come back to this dealership and recommend these 2 folks to my friends if they are looking for Lexus vehicles in the future. Big thank you to Jake and Lisa!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of Riverside is Outstanding

By Kathleen M on 11/5/2018 at 6:52 PM. Helped by John Gardner, Sales Rep, Ray Rasooli.

This is my third Lexus from Lexus of Riverside. I drive 85 miles each way to get there - passing a dealer in my own backyard. The staff is wonderful. The service group is also outstanding. I have been doing business with John Gardner since my introduction to Lexus of Riverside. Even with hundreds of clients, he knows me, always takes time (between cars) to say 'hi' when I'm in for service, and, like yesterday, doesn't try to sell me something I don't want. I called him in advance, made an appointment and they had my choices ready when I arrived. John was ready, he had a salesperson ready for me and, Ray, his finance manager was efficient and very accommodating. Overall, great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jake was a great service and help to me.

By Rpineda on 10/19/2018 at 12:09 AM. Helped by Jake.

After looking for a month from LA to Riverside, I was able to find what I wanted. My review is all positive. Go see Jake!

I would recommend this dealer.