Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By Jorge J on 7/4/2018 at 3:22 PM. Helped by Joseph Luna.

I live in the desert. This month I was at the end of my lease on my GX 460. Due to convenience, I went to my local Lexus dealer and left dissatisfied with the deal they were giving me so I decided to check Lexus of Riverside. Within minutes I was dealing with Joseph Luna and was able to get an amazing deal on my new GX 460 Premium. The whole.process took less than an hour. Once I got to the dealer, JosephbLuna and the test of the staff was amazing. Within 45 minutes I was driving home in my new car. Best car shopping experience ever. Worth the drive to Riverside 100%! Thank you Joseoh Luna and Lexus of Riverside!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By Warner on 6/30/2018 at 8:52 PM. Helped by Samantha and Daniel.

Made the experience easy and efficient. Have been leasing from Lexus for years and always a great experience. We'll be back. Thank you Lexus of Riverside California

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience with the sales team was very positive.

By Lexusguy on 6/23/2018 at 11:50 PM. Helped by Jacob Schaback.

Jacob was wonderful - he was courteous and sensitive to our needs. He was informative and clearly explained the features of the car we purchased. He went out of his way to offer more information at a later time that is convenient for us. Overall, we were extremely pleased with our experience and would recommend him to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent,Professional, Knowledgeable, Caring

By RX350 on 6/13/2018 at 6:01 PM. Helped by Sam Seigler, Admiral (use car Manager) and Marco Tech.

Sam Seigler was my rep. She was very knowledgeable, Professional and caring. I could not have done it without her. Admiral (use car Manager) was very instrumental for me to make my decision to purchase my RX350 from Lexus of Riverside by telling me to keep the money in my community. Sam took her time with me and made sure she had my best interest in mind. She went over and beyond to make sure I was comfortable with my decision. Both San and Admiral made this a family affair. It was a pleasure filling out all the paperwork in the Comfort of my home. Where I was in my comfort zone and in not at a dealership where I would have to keep my guards up. (Good decision Sam) Sam and Marcos delivered the car yesterday all bright and shiny with a special waxing. And a special surprise with the bow a very good touch in making me feel special.Marco was helpful with setting up my garage door and phone and told me to drop by anytime if I need assistance with other features. Because of Sam And Admiral I look forward to purchasing vehicles and recommend Riverside Lexus to friends and family. Thanks again Sam you are the GREATEST.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Great Experience!

By mrthebest on 6/11/2018 at 4:25 PM. Helped by Al Obregon.

I had a great experience purchasing a used 2015 Dodge Durango R/T at this Lexus Dealership. Al Obregon was our sales consultant and I was totally satisfied with his professionalism as he led us through a no hassle, no pressure experience. The same goes for Ray in the finance department. The entire process was surprisingly quick for purchasing a vehicle. I highly recommend doing business with Lexus of Riverside.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By pedrojriii on 6/5/2018 at 7:22 PM. Helped by Alvin.

Very professional service, I felt really comfortable during all the purchase process, good price for my car.... and a really good customer service. I strongly recommend this Lexus dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!

By Laurie61 on 6/2/2018 at 4:05 PM. Helped by Joseph Luna.

Lexus of Riverside had the car I've been looking for!!! The process to purchase this car was comfortable and fast! Joseph Luna, the Internet manager was very informative, efficient and was so easy to work with. I felt at ease throughout the entire process as we made my dream car happen. Joseph was very friendly and answered every question I had about the car, and I had lots! I love my new car and love Toyota! I still own a 2005 XLE Camry, that has proven to be the best car I have ever owned. We will be keeping the Camry in the family. I am excited to start my new long journey with my Lexus now. Thank you Joseph and thank you Lexus of Riverside!! I am a very happy customer.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Good friendly sales staff.

By Jon123 on 5/28/2018 at 10:17 PM. Helped by Joseph Luna.

Joseph was very friendly with a good knowledge of the vehicle we were interested in. He took the time to answer all our questions and worked hard to find the color and model we wanted from another sealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE EXCITING PURCHASE OF A NEW LEXUS RX 350

By Lexus1 on 5/10/2018 at 5:15 AM. Helped by JAMES CHAVEZ (sales) and RAY (finance).

ALL STAFF MEMBERS WERE VERY FRIENDLY AND PROFESSIONAL. OUR EXPERIENCE AT THE DEALERSHIP WAS AN EXCITING ONE. BOTH SALES ASSOCIATE AND FINANCE WENT OUT OF THEIR WAY TO HELP US.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus of Riverside should be your choice

By jannarichard on 4/27/2018 at 9:19 PM. Helped by Doug Thompson.

The staff is professional and helpful. Our sales representative Doug Thompson was knowledgeable with a upbeat personally. We have purchased many cars over the years, so we have dealt with many auto sales people. If you're planning to purchase a Lexus ask for Doug Thompson at Lexus of Riverside; he does an amazing job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience!

By Stacie on 4/27/2018 at 2:05 AM. Helped by Finance group.

Doug was an amazing car salesman with no pressure, no hassle, very friendly approach! I would highly recommend Lexus of Riverside if you're looking to purchase a luxurious vehicle. I felt special to be embraced by the Lexus family and look forward to my travels. Thank you Lexus and thank you Doug for all you did to service us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Used Lexus RX 350 White

By Blink DB on 4/23/2018 at 5:47 PM. Helped by Dennis Howell, Donald Beats, Lisa.

Very good purchasing experience at Lexus of Riverside. Dennis Howell great salesperson - nevered pressured me. Donald Beets spent one hour plus going over the features of the RX. Lisa in financing very good and quick with her table top computer display. Would go back. Would recommend this dealership. Thank you. db

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Too notch service

By Elizabethb909 on 4/10/2018 at 4:00 PM. Helped by ALVIN PICKERING, Lisa Hamilton.

After I had felt disrespected and judged by my appearance at Crown Lexus I decided to give Lexus it Riverside an opportunity if they are all about. Sure enough once I called and spoke to Alvin he was 100% sincere and really xxxx helpful. Patient as well. Lisa we also appreciate how helpful you were and thank you for taking care of us and being nice to our daughter. The only Lexus I will bring my business to and refer people to. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Raylll on 4/8/2018 at 5:12 PM. Helped by James chavez.

This was by far the best car buying experience I’ve ever had, James made me feel at ease no pressure whatsoever.Will definitely only drive Lexus from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Experienced Amazing!

By Scott Logan on 3/29/2018 at 7:44 PM. Helped by Al Obregon.

My wife and I were in the market for a new SUV. We looked at Infiniti, Buick, BMW, and Lexus. The Lexus GX460 was the best fit for us, and frankly, even though the other vehicles we drove were nice, the Lexus was a cut above. You can tell that it's a rugged, substantial "real" SUV (with real 4WD instead of AWD -- there IS a difference), but the ride and comfort and luxury make it feel like our magic carpet.It's also a very roomy vehicle, so our English Mastiffs will like it, and the list of standard features blew us away. The fact that they were able to get us into this vehicle at a monthly rate we could afford was the final great thing Lexus of Riverside did for us! And, if you've never been to a Lexus showroom, you owe it to yourself to visit one. It's like the Nordstrom's of showrooms, and it was a very Zen-like and pleasurable place to be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By Juliemurraymtg on 3/22/2018 at 10:31 AM. Helped by Doug Thompson.

Doug Thompson at Lexus was amazing. Nice man, informative,not pushy or annoyingly saleslike. :). And...I shopped all the different Luxury SUV’s and Lexus IS the best bang for your buck. I feel very proud driving my clients in my new Lexus SUV. :). I have already told a ton of people about them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

late model purchase

By Frank the carman 123 on 3/2/2018 at 5:19 PM. Helped by Briana Galvan.

Without a doubt this was the smoothest and easiest purchase of a car I have ever made.. Briana Galvan was our sales agent and this young lady was very professional and could not have made the experience any better. She is a credit to the company and should go a long way. This truly was how buying a car should be done!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest to Women

By Faithinca on 3/13/2018 at 8:08 PM. Helped by David.

I drove to this dealership from Palm Desert because Desert Lexus is a terrible place to go. So glad I did because everyone is so nice! My service advisor David is the absolute best! I had a recall fixed and had some major warning lights diagnosed. Because my CT200h is out of warranty, I was so afraid of what the cost was going to be. So relieved they were able to fix it for a fraction of what I thought it was going to cost and they didn't try to get more out it. I will definitely buy my next vehicle here! Thank you Lexus of Riverside!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time new car

By joeinsun on 3/8/2018 at 5:18 PM. Helped by Mel Kassouf, Ray Rasooli.

The wife and I stopped just to take a look around. The salesman (Mel) greeted us and was friendly and helpful. The wife ended up selecting a vehicle she liked, although not the color she first wanted. The process was quite long but eventually completed the process. We live long distance away from the dealership and the wife being an inexperienced driver, combined with the time of night, Mel quickly volunteered to deliver the vehicle without any issues. The vehicle drives like a dream and the wife loves it.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Rocky experience from the beginning

By Lopezalberto911 on 2/24/2018 at 11:09 PM. Helped by N/A.

I had a rocky experience with this dealership from the beginning when I test drove my now IS 250 I felt like the car was pulling to the right I figured it was an alignment issue. Keep in mind also that when I went to go look at my vehicle it was late at night and their service and it was already closed so my vehicle was not able to be checked at that moment in time. I was told that I was going to be set up with an appointment so that my vehicle would be able to be checked I never received that Call for that appointment. Now it’s a couple months later and it’s time for my first oil change and I’m still having the same issue I advise my service advisor when I go in for my first all change that my car might need an alignment. He advises me and lets me know that my staggered tires have been installed on the same side keep in mind these are also directional tires so this would of course uneven wear. He advises me that the issue has been fixed. Couple months later I’m now going to get my second or change Approximately 6000 miles later And now I am advise that I need new tires on the same tires they had installed incorrectly they tell me that the inside of my tires are showing wires already tires only have about 12000 on them. Now I have to fork out 700 dollars for two tires in a car that I’ve had for 8 months and tired that only have 12000 miles on them. From looking at the tires there’s not even wear on them the tire wear is all on the inside which is being caused by a camber issue. When I came in for my first oil change I ask for an alignment check but that wasn’t done Because they saw the mistake that made on the tires and assumed that fix issue. Neglect from this dealerships service department no gonna cost me more money and time then it should.

I would not recommend this dealer.