Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.6  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James, Kiki, and the entire team made it easy and enjoyable.

By "Gunner" on 12/11/2017 at 12:55 PM. Helped by James.

From my initial internet inquiry, to coming in for a initial visit, then returning several days later to purchase the car and take delivery was fantastic. Kiki "passed" me off to James, who then ensured the process was smooth and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doug Thompson is an Incredible Sales Rep.

By Romie on 12/1/2017 at 4:25 PM. Helped by Doug Thompson.

I had one of the best experiences ever buying a car. Doug Thompson, was patient with us, had a good sense of humor. Most of all listened to what our spend amount was, and worked towards getting me an incredible deal. Thankful for Riverside Lexus (You got me my Brand New Car.) Romie M.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience with this dealership

By AG on 11/16/2017 at 3:04 PM. Helped by Jake Schanback, Al Obregon.

They are friendly, professional, and knowledgeable. The process was easy and quick. I would definitely recommend my family and friends to this dealership in future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!!

By Shawnjon on 10/26/2017 at 7:16 AM. Helped by Jordan, Ray.

I have to say Jordan and Ray were awesome!!! I received a great lease on a 2017 IS 350 F Sport. Thanks again guys!! I would definitely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a New Lexus RX450H Sport

By ssp1027 on 10/20/2017 at 9:19 PM. Helped by Jacob Schanback.

Jake was great and professional to deal with on the Phone and in person. The vehicle purchase experience was exceptional with everything explained in detail. Thank you for a non stressful interaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Easy, Respectful Process

By Harry's Mom on 10/16/2017 at 10:14 PM. Helped by Don Beets.

I bought my 2017 Lexus RX350 from Lexus of Riverside using the online option. My sales person was Cory. From his initial response to my request to my driving out the door, he was professional. Emails and phone calls were returned promptly. I felt respected and valued as a customer. Although, I do not live in Riverside, when the car needs maintenance, I am seriously thinking of driving it to Lexus of Riverside. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Riverside Lexus

By frank bonarigo on 10/6/2017 at 10:33 PM. Helped by Jake, (salesman), finance gentleman (cannot remember his name).

Really got excellent attention, service at this dealer. We had been there 8 mo. ago and when we came back this time, the salesman, Jake, remembered us and couldn't have been kinder, more helpful. There was never any pressure, any push to purchase. They never asked it we're trading in, when we want to buy, etc They just smiled, answered our questions, took us for LONG test drives so we could see how it rode, explained all aspects of the car, talked about what else was available that might work for us, even if it was a cheaper car. I would tell anyone looking for a used or new car to go there as it couldn't have been more seamless and easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the car

By 2017 lexus on 9/24/2017 at 11:58 PM. Helped by Doug Thompson.

Doug Thompson ALWAYS makes my experience at Lexus great. That is why I keep leading from him/Lexus at Riverside. Thank you - Doug is the absolute best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Quality experience

By Jdog on 9/24/2017 at 1:29 AM. Helped by Joseph.

Salesman was great, finance manager made the experience painless, and to top everything off, a gentleman spent about 30 minutes with me going over the features on the car. I got a quality vehicle and had a quality experience at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RX350

By BInhan#9494 on 9/14/2017 at 5:34 PM. Helped by Jacob Schanback.

Mr. Jacob Schanback was excellent sale person. We got to the dealer, he prepared the paper works on time before when we arrived to pick up the new RX350. We were in and out less than an hour. Hassle Free ... Excellent job! Stephen & Liz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice people

By Sharon s. on 7/31/2017 at 5:11 PM. Helped by Mario Bandal ( sales) and Lisa Hamilton ( finance).

Mr. Mario Bandal at sales has done a wonderful job, he is very kind and knowledgeable person and I am very satisfied. Ms. Lisa Hamilton also was very kind, she knew what she was doing and I liked the fact that was very quick. I definitely recommend this dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The excellent experience of buying from Lexus of Riverside

By bobideau on 7/29/2017 at 7:22 PM. Helped by Jake, Dan and Lynn.

I purchased my ES-350 on 7/28/2017 and was aided in my purchase by Mel Kassouf who guided me to the car I bought. He is a consummate professional. He listened to my interests and showed me several that were within the parameters of of my requests. He guided me to the car that was exactly fit my needs, interests and budget without any pressure tactics. My whole experience with him and the entire staff of Riverside Lexus was fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

AL Obregon was outstanding!

By whitecar on 7/29/2017 at 7:07 PM. Helped by Al OBREGON.

We were interested in a 2015 low mileage Lexus 350RX. Literally within minutes of my posting what we were looking for, Al called me and got some specifics. This was on a Wednesday. Sunday, my husband and I went to Lexus of Riverside and got EXACTLY what we wanted. The car is immaculate, low-mileage and is perfect for us. Al could not have been nicer or more helpful. We have some friends who want to do as well and we will absolutely refer them to Al at Lexus of Riverside.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Red Velvet on 7/28/2017 at 12:00 AM. Helped by Daniel Spencer, John, Danny Meeks, Kiki, Jordan( who was very patient with me in teaching me the functions in my NX200T) and of course Lance Lee who helped me with the ecbond.All should get an excellence award and a bonus.

In my 37 yrs in America and with my car buying experience, Lexus of Riverside gave me the best car buying experience and most of all the quickest one I ever had. All the people I encountered are very friendly.Especial mention to Daniel Spencer, Danny Meeks, John, Jordan and of course Kiki who is always been helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Garth Reno is the MAN

By matdog06 on 7/26/2017 at 8:42 PM. Helped by Garth Reno.

My wife and I purchased an ES-350 at Riverside Lexus on July 26th, 2017. Our salesperson was a gentleman by the name of Garth Reno. From the get go, Mr. Reno was friendly, extremely helpful and professional. He never used any form of pressure tactics during our encounter and seemed genuinely concerned with making sure that our family selected the car most suitable for our needs. The entire transaction felt more like chatting with a friend than it did purchasing a car. At the end of the day, we walked away extremely happy with the vehicle we purchased and with the level of service we received from Mr. Reno. We want to acknowledge that Mr. Reno is terrific at what he does and a true credit to Riverside Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Rshilts on 7/8/2017 at 3:39 PM. Helped by David.

I brought my 2010 ES350 in for a recall on air bag and drove home in a 2017 ES300H. I needed get back home as soon as possible because my wife has cancer and needs me to be there. So I rushed through the learning part of knowing about the car. I do need more schooling on the settings. Droning home it said I was getting 5.2 MPG. I don't know what I did but something is wrong. Bob Shilts.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good car buying experience

By Edalonso16 on 7/7/2017 at 5:53 AM. Helped by Joseph Luna.

Everyone at the dealership was very helpful Had a very good car buying experience Joseph Luna gave us top of the line costumer service , would definitely recommend Lexus of Riverside

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great vehicle, great people

By Johnsol123 on 6/23/2017 at 6:33 PM. Helped by Joseph, John.

Joseph was an amazing salesman. He was patient, courteous and professional. You can tell this team was all about integrity and honesty and not about just closing a deal. They thoroughly explained the details of the car and were very helpful throughout the process. Thank you Joseph and John for a great car and a greater experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Lexus first timer

By Thedumster on 6/19/2017 at 3:45 AM. Helped by Doug Thinpson.

Had a wonderful experience with Doug Thompson or sales consultant. He was very patient with our many questions and took the time to let us drive numerous models before we decided the best fit for us. Doug never pushed us or made us feel pressured, he is a true professional. The only reason I didn't rate the experience a 5 star was because the finance manager/consultant was a little pushy with the warranties and care packages offered. Overall, it was a pleasant and relatively easy process. Thank you Doug!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!!

By tobie158 on 6/18/2017 at 3:27 PM. Helped by Joseph Luna.

I just purchased my first Lexus fron Joseph Luna. All I can say is wow! He made the process stress free and more than fair. Everyone at the dealership was friendly and welcoming, but the family treatment I received from Joseph was amazing. I would highly recommend to anyone looking to purchase a luxury car or suv.

I would recommend this dealer.