Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.4  
Overall Experience
4.6  
Price
3.9  
Quality of Work
4.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

LC 500

By Bette on 11/22/2017 at 5:14 AM.

This dealership makes purchasing a vehicle an enjoyable experience. This is the second Lexus we got here. Although we came in 4 times before getting the car we were never pressured. The staff is so friendly. Lexus as we all know is the best. Jeff and Charlie stand out but there were of course others we worked with but I can’t remember their names

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Quality product, professional staff, quality service

By Clif on 11/21/2017 at 6:09 PM.

Richard was patient, knowledgeable, and very professional in his sales presentation. He has a nice sense of humor and was intuitive in his suggestions. We loved the Lexus SUV with one main exception: the laterally opening tailgate was just not going to work for us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful

By NewMomSeekingCar on 11/20/2017 at 9:12 PM.

Richard was great working with us and finding us a car that met our needs. He was very accommodating and helpful. I highly recommend him and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Success!

By Debbie and Chuck on 11/18/2017 at 9:27 PM.

We had a wonderful experience , our salesman was not pushy and very respectful of our budget..he led us to the vehicle that suited us best! 5 ??

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2017 Lexus RX350

By R Reinert on 11/16/2017 at 3:42 AM.

Richard and everyone at Lexus of Roseville were amazing. They made the experience of getting a new car enjoyable and easy! We weren’t sure what we wanted to do and the knowledge and expertise were just what we needed to make a decision. We couldn’t be happier!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

peter was been a good man and kind too.

By Miechu on 10/27/2017 at 6:41 PM.

Peter was been so nice and patient in explaining the whole process, We have one lexus and planning to get another one Gx460. I did not have a good experience with Chris Carey, he was offensive for me, but Peter was so kind and assisted us in the best that he can. I will recommend Peter he is a nice man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience Leasing My New Lexus!

By tld on 9/18/2017 at 5:50 PM.

Great customer service at Lexus of Roseville. Scott Silverman was wonderful to work with to lease my new Lexus. He was helpful in finding the exact Lexus I wanted at a lease price that worked for me. Thank you Scott!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really easy purchase

By mamadarrel on 5/15/2017 at 7:45 PM.

We were very happy to purchase with Lexus of Roseville. Scott Silverman was reliable and helpful throughout the purchase process. We will definitely be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Roseville Treats You Right

By Michael J Resneck on 5/1/2017 at 11:58 AM.

Lexus of Roseville: Treats you Right! Thank you so much for making the entire experience worth the drive up from Sonoma! From the very beginning we started our communication process i knew you would be the team to get me into the vehicle i wanted, swiftly and hassle free. I sincerely appreciate your dedication to detail and presenting me with all the information and options, no matter how late in the day i was calling. Also, like you know, i was shopping the bay area and your professionalism and 'non-pushyness' was the reason i came all the way to Roseville. It was an absolute pleasure doing business with you and chatting about the 'pursuit of perfection'. I really appreciate your transparency and forthrightness through the entire process, while making it very brief. Your insight was much appreciated in making the final decisions at the end of the day. Roseville Treats You Right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sean Buth to the rescue!!!

By Munykaaaa on 4/25/2017 at 2:53 AM.

If you are going to purchase a Lexus vehicle, Sean Buth is your person! I didn't think I was going to be able to buy my DREAM car but he made it happen along with his amazing team. Before I knew it, I was driving off with the perfect car and with a reasonable payment. While waiting for the Finance team to work their magic, I got a chance to chat up a storm with Jeff Anderson about the vehicle's tech specs and of course, Dewalt power tools. Who says girls can't love power tools. Thanks Sean and Jeff!!! You guys are awesome! - Munyka

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
2   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Exceptional Sercvice from Sean Buth at Lexus/Roseville

By A Happy Customer on 2/16/2017 at 11:30 PM.

This was my first visit to Lexus. Sean has provided exceptional service 100% of the time. He is so helpful and respectful. No pressure. From the test drive to the purchase of my car..and a year later... he is still providing me with great service. Jay (Manager) was great to work with as well. It's been a great experience and I love my new car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Credible Salesman

By First Time Buyer on 8/22/2016 at 4:14 PM. Helped by Dominic Lao, Consultant.

This is the first car my wife and I purchased from a dealership. Our consultant, Dominic Lao get 100% of the credit for providing us with a Lexus meeting my wife's wishes at a fair price. Dominic was credible, honest, sincere and provided a balance between the dealership and our needs. The finance manager, Lynn Slater, was efficient with the vast paper work even with this being a cash purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jomonajar on 8/6/2016 at 6:15 PM. Helped by Dominic Lao.

This was our greatest experience ever purchasing a vehicle! Our sales consultant Doninic was very helpful and extremely transparent. He was able to work out a great deal for us without ever pressuring us. We felt very comfortable and satisfied with our purchase. Jay, BDC manager was extremely helpful and explained everything to us in great detail. They take pride in their name and truly care about their customers. We are from the Bay Area, but we would come back again for our next purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By 123ya on 6/25/2016 at 4:35 PM.

Staff do not know what they are doing. I called a week before to schedule a 5k service for my new car. When I came they TOOK my car. After I was waiting in the waiting area I have been called and told that they don't serv my tipe of car and don't even know what to do with it. So in the begging WHY they make an appointment for me after taking all info and being aware what kind of car i have and why they took my car when I already came. They Do NOT KNOW WHAT THEY ARE DOING AT ALL. I was expecting that LEXUS will be more professional HORRIBLE DO NOT GO THERE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brent Colley, Exceptional Service at Roseville Lexus

By 06Colonel on 2/25/2016 at 9:28 PM. Helped by Brent Colley.

2.24.2016. Brent Colley has provided exceptional service for my wife’s Lexus SC430 the past several years at Lexus Roseville. I greatly appreciate his technical knowledge of the vehicle and recommendations for both service and repairs. Robert Penn, Colonel, USAF retired.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
3   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Follow up on previous review.

By Dmitry on 2/15/2016 at 1:13 AM. Helped by Jeremy Monschau, Richard Pappas, Joe Nazer, Jay Uppal and Sue - (i dont recall the full name, but he said he is new).

On a market for IS200t, researched a market, compared deals, collected the data and went down to Lexus of Roseville with my girlfriend. Was greeted by Jeremy sales person at this point experience is pleasant, Jeremy was busy with current customers and hand us down to Richard. Pleasant conversation, great knowledge, wasn't pushy at all. Downside: haven't been offered a test drive, probably because on a question if we are ready to buy today, i answered "NO", noticed less interest in us right away. So we left to service our other vehicle in a same AutoMall plaza, while waiting for service to be completed i decided to call and insisted on a possible test drive. We got back test drove a car, and was invited to talk, we accepted it, Richard had offered options, such as lease a new car. Initially we came to check pre-owned inventory for possible purchasing/financing. Richard explained everything but for few details was unable to clarify, so we shook hands and went home to sleep on it, as to buy new/lease new was a bit different from what we came for. Anyways in a few days i did my "homework" and contacted Richard via email for few more details, got my answer - "thanks for that Richard". So did my homework again, decided to swing buy, Richard greeted me and we came in to put numbers on a paper, that is were complications started, did't came to resolution, was explained that "decision maker" not available and guided to an exit. Honestly went out with a feeling of being kicked out sort of. Anyways, swallowed that. Came home and started looking around online, found much better deals in Bay Area and especially in L.A., well at this point i decided to give a try to leave my money in Sacramento community with thoughts "if same apples behind a corner selling for price "X" why cant i buy them locally for same price." In a last email from Richard his words was: "Getting you the best deal on the car is the easiest part of my job. Do your research and I will do my best to match or beat that price. When your ready to move forward, we will make an appointment for you to come in and get you the best deal." So i went down today 2/14 with all numbers for deals around Bay Area, Los Angeles as well as reports from KBB, Edmunds, TrueCar with intention to come to a finish. "Remark: i'm not jumping on buying as i have my vehicle that i daily drive, i need to sell it and with money for down come to a dealer, but! no one and i repeat no one was inclined to negotiate a deal, put it on a paper and secure it, i believe this is how it has to be done!" I showed up at the dealership, honestly with intention to test drive it again (wanted to compare IS300 to 200 and it's not a crime), no one greeted me, as i believe they recognized my car and turned their backs on this "pain in a fifth wheel" guy. I went down to a car, sat in it to get a feel of where all controls and buttons located, as well as seat position. Only in 25 minutes other sales guy showed up and started from the beginning, i stopped him, explained that i went thru this already and came to see Richard. He insisted to talk to me while Richard is busy, i showed him numbers and proofs, he got up and said he will call Richard, but that he is sure that Lexus of Roseville will not sell this car to me, and i better drive to San Francisco or LA! "ARE YOU KIDDING ME DUDE"??? right of the bet he just "flipped me off" in a way, got up and left. In another 40 minutes of waiting i realized that i'm not welcomed here. I went down to my car while being watched by few Sales persons, including unfortunately Richard, thru the glass of the showroom. Honestly never felt so humiliated and insulted in my life. This dealership needs training!!! All stuff needs to be retrained, and your marketing strategy oriented on "old walking wallets with gray hair" that pay all what you want without asking - is a failure! All who goes there should know, if you are 20-35 y.o., know a little more than where the steering wheel is and know the market you will NOT be welcomed. They looking for "dumb" buyers that will pay all what they asked while you keep your mouth shut. Honestly, I'm shocked with this experience. Update: Here i'm again, writing a quick update for the follow up on my previous review. So i've been contacted by Jay Uppal sales manager and kindly offered to fix our experience, so i took a chance and decided to give it a second try. We stopped by on 03/12/16 at the Lexus of Roseville to check on NX200t f sport this time, my wife got me into looking at it, as it is more family friendly vehicle. It was a rainy day, after we showed up on a parking lot and was hovering over NX within 2 minutes a guy in a rain coat showed up with umbrella to warmly greet us, we hopped under his umbrella (he didn't know who i am and invited us inside right away so we wont get wet, offered drinks and guide us to NX in a show room) the sales guy name Joe - i'm glad there is people like that on earth (example of perfect customer service and human kindness), so we get into a NX, Joe explained all details and offered a test drive (even on a heavy rainy day!!!), the vehicle with packages that we wanted wasn't on a parking lot, Joe immediately ran for the key for the right one and promised to be in a few minutes (the guy drove to spare parking lot, which located apart from the dealership and brought us what we wanted, pure white NX f sport, waiting time was minimal (again under heavy rain - without knowing of my previous review, all i said is that previous experience wasn't pleasant last time, so he promised to fix it). We test drove NX around the block that day, but didn't took it to the freeway, Joe really stepped up that day and if it wasn't for him i don't know if i would ever went back to that same dealership, and i did but about it later. After our visit i really felt that he is really motivated and knowledgeable person, friendly and kind. Joe followed up on our visit that same day by calling me to assure our experience was good, and it was. He promised to do all he can, to work with the sales manager the deal that we would like. Few days after, Joe contacted me again with offer to definitely stop by and discuss the deal with Jay Uppal, i have made a few quote requests from different dealerships and head back today on 03/19/16 to see what Lexus of Roseville can do for us "numbers wise" and put it on a paper. We went to service our VW at that same dealership Auto-mall, and after picking it up stopped by the Lexus, in a split second after we parked Richard walked out, greeted us, apologized and explained that last the time he was really busy - i understood. I have asked for a chance to test drive NX on a freeway, it was perfect sunny day for a short run. Richard assured us that he will dedicate to us as much time as we would need to. It came up there was no NX in F sport on a parking lot again, so Richard had guide us to ES to drive together to pick up NX at the storage (ES is a great sedan by the quality of the ride by the way). We went on a short trip on NX and came back to a dealership, Richard i personally thank you for that time that you have dedicated to us today. So we stepped inside to meet Jay in person to work our deal, Joe walked by, smiled to us and greeted as well. We currently working on numbers for our lease deal. I want to say one thing - that's the way it should have been from the very beginning, i give a credit to all guys that i have mentioned in this and previous review for the effort to wash away bad times that we had and still working with me, i'm very pleased with the level of customer service we had received now. Great job. P.S. the negotiating part and deal work out i will announce later, stay in touch. I really hope we will work it out to a 5 star review at the end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience!

By mandy12 on 11/9/2015 at 7:30 PM. Helped by Weimer Schultz.

I want to thank Patrick McKeehan, GM and Weimer Schultz, Sales Consultant for such a great car purchasing experience. I got the Gold Standard treatment! They found the exact NX 200t that I wanted. Weimer made sure that I test drove it, answered questions and made sure it was the car that I wanted. I did a lot of shopping and Lexus of Roseville was the best price and BEST customer service. After, we finished up the paper work Brittany Cleveland walked me through all of the tech features that were on the vehicle. So helpful. Overall, it was an EXCELLENT experience from start to finish!! They also encouraged me to call or stop by if I had any questions or just to say hi. I highly recommend Lexus of Roseville. Give Weimer a call 916-257-1892. Happy Customer, Mandy Miller, Roseville, Ca

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Sales Team and Dedicated Support Group

By DonEagle on 10/1/2015 at 12:06 AM.

We choose to deal with Yargo Basta - Internet Sales Manager, based on positive comments that we received. We looked at an RX-350, which was offered as a weekend special. We were treated very professionally by Yargo. We did not purchase the vehicle until our second visit when we brought my wife's LS-430 in for a possible trade in. We were able to negotiate a fair price on a low mileage (14K) 2015 RX-350, which had been used as a loaner vehicle. We also negotiated a fair trade in value on our 2001 LS-430, which only had 96K miles, and was well taken care of. Yargo walked us through the entire process with a very comfortable sales approach. He is a genuinely warm person and we felt like he was very sincere. We highly recommend the services of Yargo Basta. All in all, our experience was very positive; despite the two sessions it took for us to make a final purchase decision.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Unacceptable Customer Service

By Anni on 7/11/2015 at 4:04 PM.

I have a 2014 Lexus ES 350 with 12000 miles, bought it brand new from Lexus of Roseville. After 13 months of ownership it started having a terrible odor coming from AC when I would turn on my car. The smell is so strong that it makes me sick to be in the car so I contacted the dealership for an appointment. When I got there I was informed by an advisor that this type of problem can't be fixed or covered by any warranty but since I insisted they would do a one time only courtesy service and change the filter and disinfectant the ac system. I picked up my car the next day and driving out I could already smell it again but I thought I would give it a day and see what would happen. Two days later the smell is back and worse than ever. Going over the paperwork from the dealership I realized they didn't bill for parts which means they didn't change the filter and no indication of disinfection of the system either. I am so disappointed in Lexus, the car is new and looks great but smells awful. I have owned a Mazda a Honda and a Toyota in the past and never had this issue. I am paying over $40000 for a car I can't stand to be in because the smell is making me sick. I get nauseas and start to cough when I get in the car and for a healthy 30 year old that is not normal. Lexus needs to fix this problem and stop brushing customers off like it's no big deal. I will not be purchasing a Lexus in the future.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

our 2nd lexus

By gary on 2/3/2015 at 4:42 PM.

this is our 2nd new lexus rx that we have purchased the car has 139k on it right now recently we had a problem with the cooling system took it to lexus after speaking to roger karker&mikecarlsonthey bent over backwards to correct the car at no charge short time later started having similar problem called they said bring the car in once again fixed the car at no charge out of warrenty and still took care of it we are about to purchase the nx and we owe it all to roger karker and mike carlson

I would recommend this dealer.