Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service

By Toto66 on 9/14/2019 at 5:41 PM.

Were very active and found and transported the car i wanted 200 miles same day- then went the extra mile to deliver it at my home. Very satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By lrwhipple on 9/7/2019 at 3:42 PM. Helped by Eric Pantoja.

Quick and easy. We have been going to Lexus of Sacramento for years. Service you can trust- I wouldn't go anywhere else! We too appreciate utilizing the loaner car program.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service.

By Wrathchild on 9/7/2019 at 2:27 PM.

No complaints. Service at Lexus IS great. Staff is friendly. Gave me a loaner. Let me keep it for an extra day because my car was not done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Quick and Easy

By AJSacto on 9/5/2019 at 10:47 PM.

Brandy is always on top of everything. She has everything scheduled on time while keeping me up to date and provides recommendations. Quick and easy from my point of view. Thanks.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Fast, complete, friendly

By Mary Lou on 9/4/2019 at 2:51 PM.

Mike H. has always been there for me...efficient in his work friendly an understanding of my time Mike truly is an asset to the company MLM

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Called in the AM, got service appointment right away

By nancyyamaguchi on 9/3/2019 at 2:33 PM. Helped by Eric, Pantoja.

We live far away from Lexus dealers, so were very lucky to have Sacramento Lexus fit us in for service when we were passing through. Eric Pantoja helped us, and he was very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Shannon on 9/1/2019 at 10:07 PM.

What a great experience I had at Lexus Sacramento. SO helpful with the whole process!! Got the perfect car for me with NO hassle..thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Fred on 8/31/2019 at 5:46 PM.

Moving to Grass Valley two years ago from San Jose where I recieved outstanding Lexus service, I was concerned that I would not find the same service in the Sacramento area. Brandy has done an outstanding job! Mechanics and service great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just completed 5000 miles on my LS500

By Love my LS500 on 8/30/2019 at 3:03 PM.

Brandy Joseph and her service team are the best! If you are looking to buy...see Kent Owens. He has always treated me with honesty and respect.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy to be back for my car service.

By Chris Le on 8/27/2019 at 3:41 PM.

Very pleased to have my car serviced in this location. Special thanks to Christina Carson for my car service and Kent Owen for helping me with paperwork to own a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerod Horch and Mike Zinda made it a seemless experience

By Cody B on 8/23/2019 at 8:56 PM.

Thank you Jerod Horch for recommending a Rx450H when we were looking for a RX350. He was professional, easy to work with and flexible with our schedules. When we were ready to sign Mike Zinda took us thru the contract and options thoroughly without making it an all day event. This is the third vehicle I've purchased from Lexus and by far the best experience yet. No pressure, great price, fantastic service and a great experience. THANK YOU JEROD and MIKE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By LeahSacto on 8/23/2019 at 5:54 PM.

I have owned my Lexus for over 10 years and have consistently been thoroughly happy and impressed with the Customer service at Lexus. I want to continue buying Lexus’ for this very reason. It makes all the difference!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, helpful and fast!

By Tracyt on 8/21/2019 at 6:04 PM.

Michael is one of the best car service consultants that I have ever known in my life. He is always honest, kind and helpful to his clients. NO more worries for my car, after seeing him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert Escobosa is top notch !!!

By The Dane on 8/16/2019 at 10:16 PM.

Robert Escobosa (Robert) was extremely helpful. Very pleasant to deal with, and not at all pushy. He has a very good knowledge of the product lines and is able to give correct and precise answers. We (my wife and I) are not highly electronically minded but Robert had the patience to slowly walk us through the amazing amount of tech - stuff on the car. Robert deserves the 5 star rating in all aspects of this sales event. The dealership is a first class professional operation. We have been dealing with Lexus of Sacramento since 2005 and have always had a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best costumer service

By Janelenumber5 on 8/14/2019 at 5:35 AM.

Best Lexus Dealership we have been to. They have wide range of inventory to choose from. Customer service was on point. Robert was amazing! He knows his cars really well. 2 thumbs up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer focus employees that make Lexus of Sacramento great

By Lexus GS F on 8/11/2019 at 2:20 PM.

Purchased a 2016 Lexus GS F and please with the buying process, This was our 8th Lexus purchase since deciding to switch from BMW to Lexus . Our son, Doug, recommended that we only buy Lexus because of the reliability and cost factor. Thanks to all of Lexus of Sacramento employees.that we dealt with in the past.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding Lexus Dealership!!! See Robert Escobosa!

By michael from East coast on 8/8/2019 at 2:41 AM.

Quality dealership! Incredible vehicles and top notch sales staff! Roberto Escobosa is non pressure, yet extremely knowledgeable and a solid professional who knows the vehicles and all features. I thank you for the test drive and know folks who come in who are curious and motivated about Lexus vehicles will be appreciative of the great experience. I was and will be buying soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!!

By Tammpham88 on 7/31/2019 at 7:46 PM.

They were very help to get all my questions answered. We did the road test to identify the issue with the car, and we actually found the problem. They were able to applied a new update to fix the issue. So far, the problem is less, but I feel it here and there. I will have to test drive the car a few more times to ensure the problem has been resolved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service & Lexus

By lesterah on 7/28/2019 at 4:09 PM.

Lexus Of Sacramento has been my dealer since I purchased my first Lexus. When I need service of any kind that's where I go. On this occasion it was to have a new windshield installed, they replaced it and calibrated the Lane keeping assist. when finished they cleaned my vehicle inside and out, it looked like brand new. My service writer Is Mike Huttleston , he is always helpful and friendly, he goes the extra mile for my vehicle seeing it is completed on time and to my demanding standards.. I Everyone at this dealership is outstanding !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FINALLY GOT MY BABY!!

By anabelher on 7/24/2019 at 4:28 AM.

This was definitely not my first car. This is my third baby, but it's definitely the first car I was able to get everything I wanted. That means the luxury brand (Lexus), the size (mini suv), the color (white), the GPS, the cool technology that came along with the car, and lastly to be able to to check this BIG accomplishment off my list. To be able to purchase a family starter car with the help of my husband. We walked in on a Sunday to return my husband Lexus IS, since the lease for it was almost over. We only wanted to have one car payments to worry about, which is my corolla. However, we were able to drop two payment for one. That's how we like to look at. Without our amazing sale guy Robert, we wouldn't of been able to find the perfect car to start our family. Robert definitely was super patient with our difficulties and, for sure was able to help us with everything we wanted and was more than willing to help meet our requests. We were able to walk away with the car we wanted at the price we are happy with. Thank you! Mike the financial guy is someone who made us felt so comfortable, as if we were friends and not customers.

I would recommend this dealer.