Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine service

By Barbara on 11/23/2017 at 5:42 PM.

Routine maintenance service while I waited. Took a little less time than promised. Everyone at dealership is always courteous and knowledgeable (or can find someone who is)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By mjones53 on 11/22/2017 at 5:00 PM.

Christina always provides excellent customer service! This is my third Lexus car over the years and I have had no issues with the dealership. Everyone welcomes you and has a positive attitude toward the customer.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Car buying made easy

By bobdil on 11/20/2017 at 12:09 AM. Helped by Samantha williamson.

I bought an ES 250 in 1990, upgraded to an RX 300 in 1999, and replaced that with a 2017 RX 350 that has all of the safety features. My wife drives a 2009 ES 350, so we are a Lexus Family. We started online through the Costco purchase program. We met with Mike Kennedy, who explained the pricing, which really takes the hassle factor out of buying a car. We selected a Satin Cashmere Metallic exterior color with Parchment interior. The test drive was phenomenal. It's amazing how computers and cameras have made driving safer and easier to navigate from place to place. The Lexus costs more, but we keep our cars a long time and I feel the luxury is worth the price. After we said "we'll take it," the paperwork, which is usually the painful part, was done by computer and went fast. By that time our new RX was outside with the big red bow on it, all ready to go. Samantha, from the technology department, very patiently, showed us how to work all the bells and whistles and paired our phones with the Bluetooth. When I was young you had to get up and walk across the room to change the channel, so the technology settings are a painful learning curve for us. We'll have to ask our grandchildren. My wife needs a mobility device to drive. Lexus gave us a credit to cover the cost of installation, which was a nice touch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Lexus123 on 11/18/2017 at 6:52 PM.

The best reason to buy a Lexus IS their phenomenal service. Everyone treats you with respect and courtesy. Excellent service advisors and they are efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service Department

By Gordon1688 on 11/17/2017 at 11:54 PM.

Christina has provided an excellent service on my GS350. She always explained the details of all the repairs as needed. She also follow up after every services by phone. She is a very knowledgeable and courteous service adviser. Thank you Christina! The Lexus of Sacramento has an excellent service department, and a top notch service adviser. I will not hesitate to recommend my friends to Lexus service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and painless

By Rxrebeckah on 11/16/2017 at 5:42 PM.

I have been a Lexus customer since 1998 and have never been disappointed. I do have to say that I miss my long time service guy however, I hope to cultivate a new relationship with James. He was professional and informative.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Stress free car purchase

By Phyl on 11/17/2017 at 1:28 AM.

This is the third Lexus we have purchased from this dealership. Mike Kennedy our salesman was professional, helpful and friendly. He was most accommodating and made the purchase of the car a pleasant experience. Thanks Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ron Kaulen

By RK on 11/16/2017 at 4:26 AM.

Ron did an excellent job with the assistance in purchasing of my mother in laws vehicle. I choose this dealership because of prior dealings with him. Outstanding salesman!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Jim Carpenter

By Sue on 11/15/2017 at 9:29 PM.

This is the third Lexus I have purchased and I have always had the best, most professional service from the people at Lexus. Jim was very pleasant to work with and found me the best car for my needs. Christian, thank you for your assistance too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By New too me on 11/14/2017 at 3:15 AM.

We went to purchase a reliable used car for our daughter who needed a car that gets good gas mileage for her commute to college. The staff was friendly and very helpful. The overall experience was wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An easy and rewarding experience with no pressure

By Lorraine123 on 11/12/2017 at 5:34 AM.

The first time I met Don Wert he was very pleasant to talk with. We sat down together and I gave him my wish list for the car I would like to have. Don kept in touch with me and called to let me know that he had a car coming in that he thought I would love. When it was ready for viewing I took it for a test drive and sure enough it is now in my garage. It was an easy and pleasant experience working with everyone at Lexus if Sacramento. Thank you Don for your follow-up and locating a beautiful is250 for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr Jim carpenter was great!

By Raman1981 on 11/10/2017 at 5:51 AM.

Great services provided by Jim carpenter !he was very experienced and Helpful person ! He was able to make with us proper deal ! Thanx to him that I was able to buy Lexus ! Thank you jim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By Peter Wu on 11/3/2017 at 4:41 PM.

The dealership is very friendly. But when I called service about pick up my new car after coating, the first guy seemed not helpful by transferring me not to Mark nor Ken, but someone wasn't there.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service Maintenance

By MARK D HIRST on 10/30/2017 at 4:00 AM.

The service was good, but we don't think that the windshield fluids were replaced and we will be contacting Brandy to see if that can be resolved.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Low pressure,no closer.good experience

By Richguy57 on 10/25/2017 at 9:41 PM.

Pleasant experience.Mike Kennedy showed us what we were looking for without trying sell us something we didn't want or need.He was knowledgeable about The Costco discount .The young guy in delivery, was very knowledgeable about all the functions of the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service of my GSF

By lesterah on 10/27/2017 at 3:35 PM.

This was the 5000 mile service of my 2017 GSF, I did not have an appointment but the took me in anyway. This dealership always treats me like family, I've purchased several new vehicles from them. My service writer is Mike Huttleston , always friendly and takes care of my every need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Shopping for a NX

By SilverSiren49 on 10/25/2017 at 4:10 PM.

I visited this dealership to shop for a NX. Jim, the sales person I worked with knew the product thoroughly. After I made my purchase Samantha gave a tutorial on all of the tech features in the car. They all know their products. Ray was the finace guy, very efficient. Christian was super helpful in the final transaction. This dealership is top notch, I highly recommend Lexus of Sacramento!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Cecilia Leung on 10/23/2017 at 6:44 PM.

Ron was really nice and helpful! I wanted a white CT and since they have discontinued the only avi was in Sacramento. It was a 2 hours drive one way to get to the dealership and for me just moved back to CA from oversea it was overwhelming to have to deal with auto loan, insurance and find someone to drive me there to check out the car. Ron guided me through every step and even offered for a ride! I am excited for my new life in CA with a great start owning my white CT!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Lexus Lady on 10/21/2017 at 8:21 PM.

We were lucky to be able to deal with Jim again. I feel we got a great deal as we did the first time we dealt with him. He’s very knowledgeable about the cars on the lot and helped us find the right fit for me. Thank you to Jim and Lexus for helping us get the car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

smooth car buying experience

By Sam on 10/21/2017 at 5:04 AM. Helped by Jesus.

Salesman was not pushy. He was very patient n understood our needs. I would recommend this dealership to family n friends Knowledgeable staff n great customer service.

I would recommend this dealer.