Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Outstanding Service a culture to create new memories

By Hopespeaks on 1/24/2019 at 4:58 PM. Helped by Mark.

I recently purchased a preowned vehicle and MARK who was my salesman truly demonstrated the mission and culture of the Lexus experience.. From beginning to end very engaging helpful and willing to support. It has left a lasting impression on me as well as my companion that was with me . IT was not just the deal of the day .. Though he made me feel like I was a BIG DEAL 😊 it created a moment for for future opportunities when I am considering another car purchase. Thanks again Mark and all the team of professionals .. Keep doing great things Pastor Hope

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Place to buy a car

By Lexus on 1/18/2019 at 5:44 PM. Helped by Frank Martinez, Manager Joe, Caleb Bradford.

Just traded in my 4Runner for RX 350 from Frank Martinez. The transaction was smooth and quickly. Frank was honest and friendly Consultant. We met on Friday night, I got the new car on Saturday next day. Also, Caleb Bradford helped me go through all features clearly. Thanks him for that. We are happy and getting on. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By syl64459 on 12/29/2018 at 2:51 AM. Helped by George Karahalios, Caleb Bradford.

Excellent customer service. George Karahaliosa is professional, knowledgeable, friendly and an honest Sales Consultant. He is great to work with and we would highly recommend George and Lexus of Tucson. Extremely positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Cecilia on 12/19/2018 at 7:48 PM. Helped by Joli, Caleb, and Rick.

We recently purchased a new Lexus from Joli Gaskell at Lexus of Tucson at the Auto Mall. She was very helpful and made the entire experience very easy. I would highly recommend Joli. Everyone at the dealership is courteous and professional. They quickly found the exact car we wanted, explained all the options, and made the entire sale stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The name “Royal” says it all!

By Cmax1027 on 12/16/2018 at 3:19 PM. Helped by Mark Auston, Joe ?.

I was treated like royalty throughout my car buying experience. Mark Auston was a pleasure to work with, as was the entire Royal family. I had been a previous Lexus owner but went astray and purchased a BMW. Never again! I am now and forever a Lexus owner and feel so relieved to have the folks at Royal at my back. Thanks guys for going above and beyond to make a girl feel special!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car purchasing experience

By Susan on 12/3/2018 at 7:26 PM. Helped by George Karaholios, Rick Morreale.

I wanted to purchase a new Lexus but dreaded the usually daunting process. Sales consultant George Karahalios was recommended to me by a friend. She had purchased three cars from him over the years and said, "George was the best!" Turned out, she was right. George was courteous, respectful, professional and friendly. He made time to see me during the hectic holiday season, working around my busy schedule. Once we'd "signed the deal" he took the time to show me all the wonderful options included in my 2019 Lexus RX350. Rick Morreale, the business office consultant, was also a pleasure to deal with. While it isn't time to take my new car in for service, I am confident that I will have the same pleasant experience I have thus far enjoyed at Lexus of Tucson. I highly recommend doing business with this first-class auto dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Salesman

By like my car! on 12/3/2018 at 3:28 AM. Helped by Kris Bowman, Rick Morreale.

Just finished buying a car from Kris Bowman at Lexus of Tucson at the Auto Mall. This is my third vehicle from Kris, and each time I have been treated with the utmost integrity and respect always making it a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this place

By LoveMyLexus on 11/28/2018 at 6:21 PM. Helped by Kris Bowman.

Our salesman Kris was very pleasant, super helpful, very informative, very professional and super accommodating. We visited multiple other dealerships that day. No one else’s service came close. We didn’t find what we were looking for in a vehicle anywhere else either. Impeccable. We really feel like we are part of a new family now-the Lexus family!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

First Impressions

By JMB on 11/8/2018 at 10:05 PM. Helped by Lindsay Stoll.

Although we were committed to buying a Lexus, we had no prior experience with Lexus of Tucson. Lindsay Stoll was pleasant, knowledgeable, and informative. She has not been with this dealership for very long period of time but was well versed in the vehicle that we test drove and ultimately purchased. Lindsay was prompt in addressing our questions and moved the process along without extensive delays. We were very appreciative of her attention to our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Wonderful Experience

By AZ Golfers on 10/21/2018 at 12:04 AM. Helped by Rick Morreale, Caleb.

Lindsay Stoll was amazing and went above and beyond during the buying process. Lindsay is not your typical car sales person. She is patient, knowledgeable, low key and gets the job done. I asked a question and she did not have the answer and told me so. She then proceeded to get the answer for me. I have worked with sale people who seem to know everything when in fact they don't. Lindsay was completely honest and sincere throughout the buying process. Her people skills are wonderful and I will not deal with anyone but her in the future. Errol & Vicky Quinn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Car Purchasing Experience RX350L

By Jazzcs on 8/5/2018 at 2:54 AM. Helped by Mark Kollar, Joli Gaskell.

Have been looking at the new RXL's for the past few months. Decided to go into the dealership and buy one. Mark Kollar and Joli Gaskell teamed up. What a fantastic team, they were professional and answered all our questions. The car is pretty good too!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 RX 350

By RX350Guy on 7/28/2018 at 9:14 PM. Helped by Joli Gaskell, Rick Morreale.

I wish to thank Joli Gaskell and all the employees at Lexus of Tucson at the auto mall. You made the entire experience of searching for the right vehicle, answering all our questions, finding the specific unit and purchasing our 2018 RX350 F Sport most enjoyable. There wasn't any need to go out of town to find the lowest price for the new car, the best deal and the highest trade-in for our older Lexus. Thanks very much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Advisor

By Caring for a Classic on 7/28/2018 at 1:23 AM. Helped by Peggy Maben.

This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an oil change, she and I decided to rotate the tires earlier than mileage indicated. Once the wheels were off, well, let’s just say Peggy had myriad matters to address and orchestrate. If you think I don’t care for my car in a timely manner, you are oh so mistaken. Peggy and I are on top of it, whatever it entails. She’s an exceptional listener and follows through on every aspect to the customer’s satisfaction. Once a technician determines a problem(s), she explains the scenario in a way that the customer understands without talking down to them. She’s receptive to questions and stays in contact with her customer throughout the entire process, i.e., from the time their car is checked in till it’s picked up. What more could a customer possibly expect from an advisor like Peggy, who brings 30 years of experience to the table? Answer: Absolutely nothing! Respectfully submitted, Trish

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lexus SUV 350RXL

By Pauline & Rick on 5/2/2018 at 2:35 AM. Helped by Joli Gaskell, Mark Auston, Rick Morreale.

Everyone was so professional from the get go. We appreciate not getting approached when we first visited. This is our first Luxury vehicle and after looking at the Lexus there is no comparing or going back to previous vehicle types. We want to acknowledge Joli Gaskell and Mark Auston who were very supportive, answered our questions and made us feel as we were part of the Lexus family from the beginning, a major decision to lease from Lexus at the Auto Mall. Not once did they pressure us to commit. Adam was so helpful in finding a vehicle that matched our request, working on the pricing and had it delivered in record time. Buying or leasing a vehicle such as a Lexus is an important decision, but starting and building a relationship of trust and confidence with the dealer is as important if not more. Rick Morreale was very efficient and took the time to answer our questions during the contract signing. .. Overall we found that the Lexus at the Auto Mall team works very well to make clients feel comfortable and do whatever they need to do for a welcome outcome. And lastly a big shout thanks to Joli for the red bow and flowers!! Thank You Pauline & Rick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Difficult situation made easy

By Theath on 4/12/2018 at 6:03 PM. Helped by Mark Kollar.

Mark Kollar met me in the lot a few minutes before closing. I was dealing with a disabled vehicle I needed to trade in. Time was not on my side, as this was an unexpected adventure during a full week of appointments. He stayed late, helped me decide on the right vehicle and negotiated to a fair price and accepted my old vehicle as trade (knowing full well it was going to be towed in the following day). Mike was the deciding factor of what to offer on the trade and I believe he gave me a fair value. I took the vehicle that evening and finalized the paperwork the following day. Knowing I was short on time. Mark gave me a voucher for car detail and a tank of gas. Something standard, but I couldn't wait. Overall I was impressed with the professionalism and salesmanship of Mark and Mike. It was an experience I left feeling that we both got what we needed out of the transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2012 Honda CRV

By Phil 123 on 12/12/2017 at 11:06 PM. Helped by Joli Gaskell, Rick Morreale.

Ultimate customer experience. Extremely courteous, knowledgeable and professional. Sale was seamless. Joli and Rick were fantastic. Royal has always been our Dealer for sales and service,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying experience ever!

By carlasavko on 9/1/2017 at 2:34 AM. Helped by Joli, Cody and Rick are all amazing!.

Buying a car is never too much fun, however I have a new opinion after my first experience with Lexus of Tucson. 10 star rating, by far the customer service and the purchase experience was truly wonderful. Joli, my sales consultant was amazing, so kind honest and patient, Mike the Sale Manager was super and fun to work with, Cody was so informative and Rick in finance made the process seamless. I have looked at Lexus for at least 2 years, and I finally decided to move forward. This was by far the best experience I have every had at a car dealership. Cheers to the Royal Lexus....They have it right!! Oh, by the way my roses are spectacular! Thank you Carla Savko

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service from sales consultant Kris Bowman

By Linda on 7/14/2017 at 9:18 PM. Helped by Rick Moreale.

our previous car was serviced at this dealership and we always received great service. Kris Bowman showed us a used certified Lexus and was professional and thorough. Kris made us feel like we were good friends and hopefully will be.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent, excellent! Joli was very very helpful

By hynes,barbara on 7/6/2017 at 7:05 PM. Helped by Joli Gaskell, Rick Morreale.

Joli and the finance gentleman were extremely helpful and efficient. The entire atmosphere is peaceful and enjoyable. I will recommend the dealership to all my friends. Barbara

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

No complaints whatsoever.

By Nola25 on 4/16/2017 at 4:01 AM. Helped by Dave Quick.

It was a good experience from start to finish. Dave Quick was professional and thoughtful. He did everything he could to make it quick and easy after I had identified the car I wanted. The man in the business office was pleasant and easy to work with. The young fellow who demonstrated the car's various features was excellent. I was dismayed to see that they doubled the selling price of my trade-in after telling me there was little profit in a trade-in.

I would recommend this dealer.