Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.8  
Price
4.5  
Quality of Work
5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

David Parada -Excellent Service!

By Suzette0121 on 5/21/2019 at 1:20 AM. Helped by David Parada - Service.

Thanks David! David is do accommodating and dies excellent service. Highly recommended! I had time constraints and David had my car ready as promised even before time I needed it. Very friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return customer because of customer service

By Cowgirltuff on 5/19/2019 at 4:33 PM.

Scott Melville is the reason I bought another Lexus! Service is everything you can buy a car . When I walk in they know me and are really nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE DEPARTMENT EXTRAORDINAIRE

By Stacy on 5/15/2019 at 5:59 PM. Helped by Elton Onouye.

I needed the dealer to put the finishing touches on my restored 2005 Lexus GS430 hardtop convertible. I know have a car that is safe to drive and in good working order. My major concern was the hard top convertible and Elton (service technician par excellence) and Brian (the service advisor) worked hand in hand to make sure all my concerns were addressed and kept me in the loop as they had to order and wait for parts. Also, the GS350 Fsport loaner car was a dream and made me realize just how special this Lexus dealership is and how well they treat their customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scott Melville/ Service

By Myservice on 5/15/2019 at 12:54 AM.

This is my third Lexus. I always request Scott Melville. He is always professional & efficient from the phone call to schedule to the time you are finished. Always calls me by name & offers me a latte if I need to wait. He also keeps me informed how long, how much & when I can expect completion.👌??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional service.

By Pat on 5/9/2019 at 6:07 PM.

Outstanding, Professional Service by all involved. Bryan, my service rep completed the intake paperwork quickly and had me on my way in the loaner car I had requested. The service was completed ahead of schedule allowing me to return home in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

20,000 Service on ES350

By 323 Vincent ! on 5/8/2019 at 10:51 PM.

Excellent from drive in to drive out.... Service department is easy to work with, most cooperative and knowledgeable... The work was performed in a few hours and was notified by phone of the completion. A great interior and exterior wash and I was on my way !! Service Writer Bryon Stover, is an exceptional individual.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding Service!!!

By f3tasco on 5/1/2019 at 9:41 PM.

Lexus of Valencia Service department always provides Outstanding Service!! Scott Melville is the absolute best service rep and the whole service team is just GREAT!! Service is timely and accurate. Notifications/communication is spot on!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I always take my Lexus here!

By MH on 4/29/2019 at 7:11 PM. Helped by David Parada.

I love the service team at Lexus of Valencia! David Parada if always very helpful and accurate. The service is timely and correct. Great cookies and popcorn too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Geo1947 on 4/29/2019 at 5:30 AM.

When it comes to service you really can’t beat Lexus of Valencia. Scott Melville is the best service representative I have ever had. He is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled maintenance on my 200CT hybrid.

By A.P.A. on 4/27/2019 at 5:19 PM. Helped by Jennifer Martinez.

Jennifer Martinez from Service did a outstanding job help us process our car through a schedule maintenance.. A loaner car was issued and everything went very smooth.Fast, reliable service was given by Valencia, Lexus . GOOD Job!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bad dealer

By Rudym18$ on 4/20/2019 at 4:18 AM. Helped by Lazaro.

The dealer of Valencia is making me pay for my License plate when I just got buy the car and I don’t got a license plate on my car and I have to pay 303 dollars that’s a bad dealership if you wanna get a car

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service Experience

By Moe on 4/5/2019 at 3:54 PM. Helped by Michael Oetzell.

Professional Service and great attention to details. All services required on my vehicle were performed as promised and completed on time. We have other service options for our Lexus, but have no desire to go anywhere else. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By Lexus on 4/4/2019 at 6:55 PM.

Buying a new Lexus its not easy with so many models to chose from, but the client services representative Al Gaffar went over the top to help with the big decision and came out with a new 2019 RX450hl. Thank you Mr. Gaffar for the outstanding and professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service and professional personnel

By 242756Cp$ on 4/3/2019 at 4:22 PM.

I loved the service And excellent work performance I continue to get with your staff . I always get Mr Scott Melville as my representative Who takes care of me totally

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2004 LEXUS GX 470

By LA JOHN on 4/3/2019 at 3:24 PM.

Scott and the team have worked so hard to service my LEXUS to reach over 225K and still going strong. I am allowed to use some of the nicest loaner cars and am always greeted with kindness and respect. Great TEAM!!!

I would recommend this dealer.

Overall Rating

3.2  

1   Customer Service
5   Friendliness
2   Overall Experience
3   Price
5   Quality of Work

Disappointed with uninformed service

By NurseBurke on 4/1/2019 at 8:13 PM. Helped by Michael O.

Disappointed first time in 16 years. Service rep uninformed about scope of leak after recommending $2000 procedure. Spent more time looking for more services. No time looking for discounts.inefficent Michael O

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Lexus ES 350 F Sport Leasing Experience

By ENor1 on 3/30/2019 at 2:24 PM.

After much research, I decided to lease a 2019 Lexus ES 350 F Sport. I went to Lexus of Valencia on a Sunday morning and was out of the dealership with all the paperwork signed in just a couple of hours. This is after test driving several cars and asking plenty of questions throughout the process. The learn at Lexus of Valencia were knowledgeable, friendly and courteous of my time. I’d definitely recommend Lexus of Valencia to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Since 2000

By Maria2 on 3/22/2019 at 9:27 PM.

Have been a customer since 2000 on my second Lexcus. Excellent service all around. Bryan is outstanding. Would not trust my car to anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer sevirvice

By pola on 3/22/2019 at 3:18 PM.

Glad Bryan is back, I have been going to this dealarship for years and Bryan has always been attentive and friendly. Great expertise as well. Will not use anyone other sevice center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By KnottyNaty on 3/17/2019 at 12:39 AM. Helped by Michael Oetzell.

My heartfelt gratitude goes to the Lexus Maintenance Service and its staff, and to Michael Oetzell in particular, for their excellent customer service in taking good care of my RX 350. The various coffee and tea selections aren’t too shabby at all! Kudos!!!

I would recommend this dealer.