Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Salesman!!!

By Clovermahoney22 on 7/6/2018 at 12:43 PM. Helped by William Brazil.

I was blown away by the Salesman William Brazil! He sold me my Lexus RX350 and I will be referring everyone I can to head to Watertown and ask for him! Everything I was looking for he made happen & I couldn't be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service by Kim Trott

By Dan D on 7/2/2018 at 6:50 AM. Helped by Kim Trott.

Kim always takes her time making sure I understand what my car needs . She always has a smile on her face and always has a great attitude every time I see her . She’s a asset for Lexus Watertown...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service and sales

By Loyal lexus owner on 6/27/2018 at 9:43 PM. Helped by Robert Peixinho.

Service and support team is amazing with exceptional service Sales team excellent, not pushy or over selling, sells just what we need, Extended maintenance also excellent based on 12 years experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Lexus

By G unit 1012 on 6/27/2018 at 1:58 PM. Helped by Griffith Wilson.

Really enjoyed my visits to Lexus of Watertown and Griffith Wilson was professional personable and extremely knowledgeable.. he answered all my questions and made the experience relaxed and comfortable.. no presure form him whatsoever which is the way it should be in all car buying experiences.. thank you for making my purchase hassle free...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior response to travel Interruption!

By Shirlh77 on 6/23/2018 at 8:38 PM. Helped by Brian Lee.

This was the most extraordinary auto service experience I have ever had! The people at this dealership could not have been more helpful, cosiderate and efficient in resolving the interruption to my travel from VT to MD. I wish they could be my local dealership but I do not live in this area. I wish them much success and send my heartfelt thanks to Brian Lee and the others who were so helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Lexus Purchase

By KMcQ on 6/19/2018 at 5:49 PM. Helped by Bob Peixinho.

I worked iwith Bob Peixinho of Lexus of Watertown on my first Lexus purchase. Walking into the dealership that day, I had never driven a Lexus nor thought about owning one. Bob's knowledge and enthusiasm was evident and was a big reason I decided to buy the car. He was sincere and not pushy. Since then, he has followed up on every request and truly cares about how things are going. I highly recommend Bob and Lexus of Watertown for your next (or first) Lexus purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Rollan S on 6/19/2018 at 1:11 AM. Helped by Robert Peixinho.

Excellent service Robert Peixinho was very helpful. He help my parents . Bob answered all the questions and helped us to understand how to operate all the options on a car. Bob provided an excellent service !!! thank you Bob !!!I will recommend this experience to everyone I know!!! Leon Shnayder

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality of Dealership -

By JenniferG on 6/13/2018 at 1:22 AM. Helped by Robert Peixinho.

I have purchased several Lexus autos based upon the quality of the vehicle. I purchased all of them from Lexus of Watertown based upon the quality of the service. I recently had the pleasure of working with Bob Peixinho on the purchase of a RX 350. Bob was pleasant, knowledgeable and responsive to my inquiries. His professional no nonsense, no pressure approach is why I keep going back to Lexus of Watertown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Buying Experience

By Carrie in MetroWest on 6/5/2018 at 5:45 PM. Helped by Leon Barnes.

I truly enjoyed working with Leon Barnes over at Lexus of Watertown. He was running around all day fetching cars for me and cleaning them when he could tell I was unhappy that they had pollen on them. I didn't even have to say anything about it. Must have been the face I was making... Anyhow, I did not feel like he was trying to sell me a car, more that he was trying to help me find what I was looking for. Indeed that is what ended up happening and I drove away with the car that I wanted at less than what I thought I was going to have to spend for it. Thanks, Leon!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Go see Tony Viveiros at Lexus of Watertown

By Viv on 6/4/2018 at 3:10 AM. Helped by Tony Viveiros.

I purchased a second vehicle from Tony Viveiros and he provided excellent customer service once again. Tony goes above and beyond to make his customers happy. I recommend you go see Tony for your next Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service!

By aberaldi on 6/1/2018 at 3:06 AM. Helped by Griffith Wilson.

Griffith Wilson is by far the best senior salesman I have ever had at any car dealership when buying a car. He truly cares for his customers and goes above and beyond to take care of them. I would recommend him to anyone who is looking to purchase a Lexus. He most certainly knows how to wow his clients and I would not go to anyone else but him!! I always look forward to working with him and whenever I’m at the dealership, I visit to say hello and he always gives me his utmost undivided attention. Griffith is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By Jmjnv on 5/31/2018 at 11:34 PM. Helped by Tony Viveiros.

Purchased 2nd vehicle at Lexus of Watertown because of the positive experiences. This time Tony Viveiros was our salesperson and he’s truly exceptional. Very knowledgeable, courteous, and very professional. Made the experience a fun one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LUIS GONZALEZ

By Aram1234 on 5/31/2018 at 4:26 PM. Helped by Luis Gonzalez.

Always knows The answers to every question I have. E suggests what is important to do on the vehicle and does not waste my time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of Watertown Service

By Ken on 5/26/2018 at 10:10 PM. Helped by Maria ( service ), Don Goff and George Frounjian..

I only have my Lexus service and repairs completed at Lexus of Watertown. The quality of their service and repairs are outstanding. The service representatives are extremely professional. I would recommend this dealership to my friends and family, This is the first time I ever purchased a certified pre-owned Lexus or for that matter any car. I only bought new cars. I loved my Lexus RX 350 2008. My car had 133K miles and thought it was time to purchase another Lexus. I decided to purchase the Lexus RX 350 2015 as it looked very much like my 2008. I was extremely fortunate to have Don Goff as my salesperson at the Lexus of Watertown precertfied dealership as he was extremely knowledgeable, very personable, accommodating, and incredibly helpful in my decision to purchase the RX 350 with low mileage and one owner. He is an incredible asset to the Watertown Lexus dealership. He deserves the highest rating from me as he is top notch. In addition, I hit the jackpot as I was also incredibly fortunate to complete my financing with George Frounjian. He is another super star! He was extremely personable, knowledgeable, and thorough. You have 3 super stars Maria in service and Don and George in sales. Quite a team! A grateful customer Ken

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Buying Experience

By GrumpyOldMan on 5/25/2018 at 1:27 AM. Helped by Tony Viveiros.

Tony Viveiros was fantastic helping my wife and I purchase our new Lexus RX 350l. Tony patiently answered all our questions and explained in great detail all of the technology; not an easy task since the RX 350l is a brand new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Viveiros

By Izzac on 5/24/2018 at 8:10 PM. Helped by Tony Viveiros.

Tony Viveiros was awesome! Showed us all the features and was very patience. Came in the second time and Tony was patient again and stood with us until we understood everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob was great!

By Jodie on 5/24/2018 at 2:48 PM. Helped by Bob.

We had planned to buy an Acura but was so disappointed in the sales experience at the dealership that I was unsure about the purchase. We then received a coupon to receive money to test drive the new Lexus so we decided to check it out. We had no intentions of buying a Lexus but I was so impressed with Bob (he was so patient with my excitable kids!) and I really liked the energy of the team there. They had a beautiful selection of well maintained used vehicles that it made me comfortable purchasing from them. The car I bought is 3 years old but looked brand new. Their service plan is also what sold me. I’m 40 mins away from a Lexus dealership so the option for them to come to my house, collect my car and drop off a loaner was the icing on the cake. I strongly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leon Helped me Get a new Lexus

By HB on 5/22/2018 at 9:06 PM. Helped by Leon.

Leon was very helpful answering all of my questions. He was good about getting me information with out being over pushy. He also spent a lot of time helping me set up the car after I bought it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Bostonjess on 5/9/2018 at 9:17 PM. Helped by Griffith Wilson.

Excellent as always. Griffith was fantastic and helped us into a new lease. This is the second car we've leased with Griffith and he makes it so easy. He takes the time to find out the features that we would like in a new car ahead of time and has a car ready for a test drive upon arrival. He's very informative and helpful. He even worked with us to transfer the plates so we could get the car a few days sooner. I've serviced my vehicles at Lexus for the past 12 years. They make it painless. I've always had a great experience-fast, courteous, helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By Lou A. on 5/9/2018 at 4:12 PM. Helped by M. Phan.

Great customer service and friendly environment. Highly recommend the dealership for both sales and service. Bought my car from the dealership and have been a prior customer and the positive experience has been consistent through the years.

I would recommend this dealer.