Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car

By pv on 2/15/2018 at 10:41 PM. Helped by Tony.

This is my second vehicle from Lexus of Watertown. I wouldn't go some place else. Excellent service. Excellent sales staff. You are always welcomed there, even if you don't buy anything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience!

By JoeB on 2/15/2018 at 1:51 PM. Helped by Tony Viveiros.

We leased our first Lexus RX350 and the experience was smooth and flawless! Tony Viveiros was our salesman and helped us get into a Lexus that we could afford. We recommend anyone to go see Tony at Lexus of Watertown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very detailed and good customer service

By Alexlove on 2/9/2018 at 6:56 PM. Helped by Antar george.

Antar was very patient in providing details about the issue i have with my car. I would definetly recommend lexus of watertown to my friends

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Great service

By gm3418 on 1/31/2018 at 9:19 PM. Helped by Doug Kelleher.

My vehicle was not purchased from this dealership but when I requested for the service. They were so kindly to welcome me and did a good job. Later then I decide all my family's cars will return here for the future service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service department very organized, and helpful.

By 1942 on 1/12/2018 at 10:17 PM. Helped by David Davidian.

Every one in the service department was willing to help you get your car serviced and answer all your guestions. I have been to many auto service dealerships for the past 50 years and this dealership treats you the best. The following day I got an email with a detailed report that explained the mechanical condition of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Barb on 1/4/2018 at 4:23 PM. Helped by Tony Viveiros.

When I arrived at the dealership, the car that I had wanted to purchase was no longer available. Seeing my disappointment, Tony Viveiros worked hard to find another car for me. He actually found a better car! Tony did an excellent job explaining the features of the car to me and wanted to make sure I was happy with the car. I would definitely work with Tony again and highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By js2018 on 1/3/2018 at 3:50 PM. Helped by Tony Viveiros.

Love the dealership, just got my 4th car from them. Great dealership, always pleasant experience. Tony Viveiros is the best, highly recommend to get your Lexus there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make the experience as easy as possible

By Terry on 12/31/2017 at 5:44 PM. Helped by Leon Barnes, Casey, Jared (last two are from IT).

I just leased my 5th or 6th Lexus, spanning 20 years. They all came from Lexus of Watertown. I'm a tough negotiator, and each time I have left feeling served, respected, and taken care of. This time was no different. Our salesperson, Leon Barnes, was personable and respectful, and he worked around our time constraints and preferences. I was given a thorough review of how the vehicle functions and although the safety features are daunting to learn, Casey and his assistant Jared (I think that's his name) reviewed everything with patience and clarity. I'm a happy customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus Watertown

By HALIMA MOHAMED on 12/30/2017 at 3:02 PM. Helped by Tony Viveiros.

I had a great experience dealing Tony Viveiros. He made me feel special. He is very friendly and he came in his time-off just to complete the process for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I buy my 2017 RX350 From Eddie

By Ped86va on 12/26/2017 at 7:05 PM. Helped by Eddie Giron.

I have good experience with Eddie. He help me understand leasing and get good deal on my brand new 2017 Lexus RX350. The service team is very helpful and honest. Second car I buy here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a new car

By Elena y on 12/20/2017 at 9:05 PM. Helped by Tony Viveiros.

I had a wonderful experience buying a new vehicle there. The sales representative was very attentive, helpful knowledgeable, I also lie facilities in this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brake Replacement

By Morgan P. on 12/20/2017 at 1:19 AM. Helped by Mariel Burgos.

They were great. I came in for scheduled service and mentioned that my brakes were squeaking. Turns out my front brakes were missing a lot of pieces (they had not installed them originally, and my front bumper had recently ripped of in a hit and run by a truck). They let me know what the situation was and explained my options. I gave the OK and even though it was crazy busy and I hadn’t scheduled that kind of appointment, they got right to work on my car, trying to have it for me for end of day. As soon as they knew that some necessary parts weren’t going to make it in time, they found a like-new loaner for me to use on an out of state trip over the weekend. They did a great job, my brakes are the quietest they’ve ever been, and I couldn’t be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent experience

By AshleyB on 12/20/2017 at 12:48 AM. Helped by Tony Vivieros.

We recently bought a GX 460 with Tony Vivieros as our sales person and he was exceptional. He was pleasant, helpful and responsive. Great experience overall.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service representative very competent and pleasant

By RGS on 12/15/2017 at 8:41 PM. Helped by Mariela Burgos.

I have a 2007 Lexus...and Mariela halped me to prioritize the repairs I was going to get. I would return to Watertown Lexus because of her. I'm equidistant to a couple of other dealerships from my work and/or home. I was given a loaner car and wasn't harassed about bringing it immediately back once the work was finished. I know nothing about cars...and have to rely on the advice of others...and she knows what she's doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony V was beyond exceptional. The experience was perfect!

By JenniferQ on 12/7/2017 at 4:43 PM. Helped by Tony V.

Wonderful car buying process made possible by Tony V. I would recommend working with him to everyone. Tony made everything easy from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super good

By Phdlady on 11/29/2017 at 10:14 PM. Helped by Tony Viveiros.

I loved my experience at Lexus of Watertown mostly due to the attentiveness of my salesman tony v. Who listened, paid attention to my needs and responded perfectly to what those were. I am not the usual car buyer and he got that quickly.He made the buying experience which is often, actually usually, on the negative side, very easy and fun. Wow!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson Mohamed!! Professional & courteous

By LFLEXUS on 11/24/2017 at 3:15 AM. Helped by Mohamed Cathy Alex.

Fabulous dealership. Huge place, very well laid out showroom and waiting area with leather seating and tables and complimentary drinks & cookies. Mohamed was our salesperson- outstanding- Finance Director Cathy also fantastic - smart, gets things done and done right.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

RX 450 Red Beauty

By Viv on 11/17/2017 at 5:07 AM. Helped by Tony Viveiros.

I had a great experience at Lexus of Watertown thanks to my sales person, Tony Viveiros. Tony is knowledgeable, professional, and patient. I highly recommend the dealership and Tony.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service when buying my car

By Olga on 11/15/2017 at 12:00 AM. Helped by Tony Viveiros.

Tony Viveiros is a wonderful salesperson. He is very professional and knowledgeable. He was very attentive and helpful. It was a pleasure buying my car. Thank you so much, Tony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last minute request for a service apointment

By KathyT on 11/3/2017 at 11:03 PM. Helped by My Phan (Service Representative).

So very responsive to my last minute request for a service appointment to replace my battery. Accomadated my schedule and happily fit me in into the days schedule. Very much appreciated!

I would recommend this dealer.