Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson Mohamed!! Professional & courteous

By LFLEXUS on 11/24/2017 at 3:15 AM. Helped by Mohamed Cathy Alex.

Fabulous dealership. Huge place, very well laid out showroom and waiting area with leather seating and tables and complimentary drinks & cookies. Mohamed was our salesperson- outstanding- Finance Director Cathy also fantastic - smart, gets things done and done right.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

RX 450 Red Beauty

By Viv on 11/17/2017 at 5:07 AM. Helped by Tony Viveiros.

I had a great experience at Lexus of Watertown thanks to my sales person, Tony Viveiros. Tony is knowledgeable, professional, and patient. I highly recommend the dealership and Tony.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service when buying my car

By Olga on 11/15/2017 at 12:00 AM. Helped by Tony Viveiros.

Tony Viveiros is a wonderful salesperson. He is very professional and knowledgeable. He was very attentive and helpful. It was a pleasure buying my car. Thank you so much, Tony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last minute request for a service apointment

By KathyT on 11/3/2017 at 11:03 PM. Helped by My Phan (Service Representative).

So very responsive to my last minute request for a service appointment to replace my battery. Accomadated my schedule and happily fit me in into the days schedule. Very much appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By Millie2 on 10/29/2017 at 11:55 AM. Helped by Leon.

The sale person Leon has and excellent sales personality, let you make your own decisios, like your friend, answer all my questions with knowledge. Every dealer should have a person like him?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase

By elik on 10/26/2017 at 3:33 PM. Helped by Tony Viveiros.

Bought a GX460 from Tony Viveiros who was pressure-free and great to work with. Handled a slightly complicated trade-in / pick-up situation with great ease!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service experience

By Dodi Tante on 10/25/2017 at 6:44 PM.

Initial Customer Service contacts and Service reps were a pleasure to deal with. Making appointments to fit my schedule was made easy by Service rep who would respond to my call within a reasonable time frame

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of watertown

By Sammakkar on 10/19/2017 at 11:43 PM. Helped by Tony Viveiros.

I had great experience at lexus of watertown, there's no pushy sales person, I dealt with Tony Viveiros, he is such a wonderful person to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By jim4321 on 10/20/2017 at 2:01 PM.

This is our third Lexus from Lexus of Watertown. They are always professional and accommodating to customers. Tony Viveiros our salesperson and John Barstow were terrific.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New LS

By markb on 10/10/2017 at 8:23 PM. Helped by Tony Viveiros.

I recently purchased a new LS from Lexus of Watertown. Tony Viveiros could not have been more pleasant and accomodating. It helped that I knew what I wanted and what I wanted to pay and they made it work. Only 200 miles on my car so far but it is what I expected. I would buy another vehicle from him

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Customer Service is #1

By Paula G on 10/10/2017 at 1:11 PM. Helped by Michael Taddi.

My experience with Lexus Watertown when I purchased a certified pre-owned vehicle was very positive. Michael Taddi (Sales) was friendly, knowledgeable and patient, allowing me to take the time to decide on the best vehicle for me. He took the time to explain all the newer features of the car to me as well as setting up many capabilities, like Bluetooth, navigation destinations and radio stations. I wouldn't hesitate to recommend this dealership to others. Paula Gilligan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By MO on 10/9/2017 at 11:44 AM. Helped by Tony Viveiros.

They leased us two cars for a very good deal. Great selection of cars to choose from. I definitely recommend this dealership. The employees are very friendly, and their quality of work is outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exemplary service!

By Haskellhoff on 10/4/2017 at 7:53 PM.

Since ownership last year of my Lexus I’ve had it serviced through Lexus of Watertown. The service and turnaround of having the vehicle back is amazing. I’ve had the great pleasure of doing business with service manager Amanda Carr and I couldn’t be happier with her expertise, knowledge and positivity.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

caring service people

By GBO on 10/4/2017 at 6:05 PM. Helped by Luis Gonzales.

The service folks are wonderful and truly try to help out. They notify you if it will take longer than estimated and they make sure they can do all they can to assist you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Quoting a manager "This is about as bad as it gets"

By capecodjim on 10/2/2017 at 7:12 PM. Helped by JJ Hoyt, Jim Cacchiotti, Sahag Frounjian.

First, I had a great salesman and I have written him a separate review so that he would not get tarnished by these words. He was fantastic and he the only reason that I eventually bought the car that I did. This month-long transaction was an abomination beyond belief. I purchased a 2013 ES 350 at a fair price. I completed all of the paperwork but It needed some paint work so I could not pick it up for a few days. I reminded them of a rattle that we heard on the test drive. I was assured it would be taken care of. On my ride from the Cape to Watertown to pick up the car five days later, I called to double check if the car was ready. I was only then told that the rattle I had been telling them about for a week was the railing of the moonroof that needed repair and I could not have the car for 3 more days. Twenty minutes later,I then received a call from a manager, Jim Cacchiotti, telling me that he could not sell me the car because it had been vandalized on the lot. I also had just found out that LoW had disconnected my XM radio and had listed my car, the trade-in, for sale on their web site. I was so angry seeing this that I called and talked to another manager, whose name I no longer have, and told her that I wanted my deposit back. The next day I called her again on my way to Watertown to discuss this disaster in person. I knew that I would not be there before 5:00 and told her I would be wanting my $4000 reversed on my credit card. She told me that would be no problem, managers were there until 9:00. When I arrived at 4:55, I waited to see a confluence of my salesman and managers who were assembled in the office, including Mr Cacchilotti as well as JJ Hoyt. They apologized profusely for not being able to sell me the car. That's when they told me that this is as bad as it gets. I felt I had dodged a bullet by not buying that car and I told them that. What they did not take any responsibility for were the things that were within their control. They told me that I had to come in when "the office was open before 5' to get my deposit back. Only after some heated discussion did they manage to find a way to process it. They told me that they can advertise any car for sale, apparently even one that their customer still is driving. They also 'didn't understand' how the XM radio got disconnected. MR Hoyt was very upset about the situation but was heading home. So he left instructions for the other manager to take care of me and 'blow a car out' if you have to. I chose an aged unit, went over it in great detail with Mr Cacchiolitti, and asked for a price. He came back with a price that was $1000 MORE that what Mr Hoyt had told me earlier in the day. So much for the blow out. Her is the most interesting part-- I called General Manager Vincent Liuzzi the next day. He listened to my dismay but was was defensive and put the problem back on ME. He flat out told me that they do not disconnect XM radios. He was calling me a liar. We discussed the promised but then forgotten $1000 discount on the replacement car. He told me that I was dealing with too many salesman. My fault again..... I guess they don't have computers to put information into. I really do not know how he expected me to handle the different managers that were all dealing with this disaster. He also told me that he did not understand why I was upset about the deposit because I got it back . They normally don't do that after 5:00. When I told him about how upset I had to get in order for that to happen, he checked the time on the receipt, quoted it incorrectly, and told me that I got my refund in 15 minutes so what was the problem. The most incredible part was when we were discussing business models/discounts/service, etc.. He asked me what I do for a living. When I said I was a teacher, his response was "That figures' When I challenged him on his rudeness, he quickly backtracked, telling me his father was a teacher and I was like talking to him. I was too LOGICAL, he said. I guess I wasn't talking out of two sides of my mouth as is so common in the car business. The reason that I rated the dealership as 'recommended' is that I eventually got a car that I like. They came through with the $1000 discount and the car was in great shape. George in the finance office went above and beyond to get me promotional financing. William in sales certainly earned my business. The staff on the floor really cared that I left happy. I am expecting that the response from LoW will be that the customer got a great car at a fair price. What seemed to be lacking throughout was LoW taking responsibility for the things that went wrong. Many of the issues were blamed on 'the way we do it'. To be happy in the end took way more work and frustration on my part than was necessary. Mr Liuzzi has many good people working for him. I hope he appreciated them as he certainly does not set an example for offering positive customer service. He should take a lesson from his staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amanda to the rescue

By capecodjim on 10/2/2017 at 5:16 PM.

Twice in the past month Amanda has come through with great customer service. I brought my wife's RX 350 in last month for the 60,000 mile service. Lexus recommended two new tires and brakes. They told me that I could have the car late in the day. I initially said no but called back a half hour later and left a message to go ahead with the work and my service manager should get back to me. It took a few hours for this to happen and by that time they told me that the car would not be ready that afternoon with that additional work. That would mess up my plans for the day (I was coming up from the cape) and I did get frustrated. Amanda stepped in and offered to drive the car to the cape the next day. I eventually figured out how to change my plans but I thought her offer was tremendous. I then purchased an ES 350. It needed a key programed (sales issue that I was not happy about), inspection sticker and license plate screw. I missed my appointment and showed up at 4:10 on a Saturday afternoon. She graciously took my car in, took care of the issues and got me on my way in 25 minutes. My salesman, William Brazil, was there also to keep the process going. They were a great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended

By EstherC on 9/27/2017 at 12:29 PM. Helped by Tony Viveiros.

Just bought our first Lexus...loving it! We were fortunate enough to get Tony Viveiros as our salesperson, which made the process much smoother. He did a great job from test drive to delivery! Have had stressful car shopping experiences in the past, this was by far the most pleasant experience ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By R Vescio on 9/25/2017 at 2:51 AM. Helped by Tony Viveiros - Sales.

I have been a customer since 2005 for both sales and service a Lexus of Watertown but I must say my recent sales experience was exceptional. Tony Viveiros was a delight to do businesses with. And I do look forward To our next sale in a few years.. R Vescio

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service 30,000 miles

By Maria11 on 9/24/2017 at 2:18 AM. Helped by Maria Laskaris.

The service was exelent. The service is not far for my home. When I live my car for service I was driving home. The time that my car was on service was not to long. Maria Laskaris was very very much nice and her experience is high. So I come again when need new service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving my new 5 Star Car from 5 Star Lexus of Watertown!

By jmjones5000 on 9/23/2017 at 3:30 AM. Helped by Leon Barnes.

Lexus of Watertown is a great dealership offering the customer a warm and inviting place to have ones car repaired. The mechanics are honest and reliable and the staff is knowledgeable, courteous and friendly.

I would recommend this dealer.