Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great personal servive

By MIKE GEYER on 9/19/2019 at 2:10 AM. Helped by Tony Vivieros.

Tony was more than helpful in every aspect of the sale. He's a great representative of your dealetship. I would gladly recommend him to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By bcarrey on 9/12/2019 at 2:07 PM. Helped by Robert Peixinho.

I love Lexus of Watertown. This is my third purchase, and each time the experience gets better and better. Bob Peixinho went above and beyond with my recent purchase. He is taking the time to give me some 1:1 lessons so that I know and am comfortable with all the new features on the 2019 RX350. I would recommend him to anyone who is considering buying a Lexus, new or used.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from a professional person

By Carol on 9/12/2019 at 1:17 PM. Helped by Barbara Goodman.

Great service from a professional person. This is my fifth Lexus I lease them I work with Barbara Goodman she is the best of the best I recommend her highly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KBLust on 9/6/2019 at 12:11 AM. Helped by Ussa Pradhananga.

From the moment I approached the desk at Lexus of Watertown, Ussa Pradhananga was nothing but helpful. He answered my questions, knew all about the cars, and never pressured me. He also walked me through all of the buttons and settings (thank you!). I'd recommend Ussa to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Kathleen on 9/5/2019 at 12:39 PM. Helped by Tony Viveiros.

Our regular salesperson was on vacation so Tony Viveiros helped us. He was extremely knowledgeable, took his time with us and was a pleasure to work with. We were very pleased..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car dilema

By suel on 8/31/2019 at 10:02 PM. Helped by Tony Viveiros.

I hate car shopping.....but..... my salesperson Tony Viveiros made it a pleaure. He was so patient and so helpful in helping me decide between cars. Multiple test drives, answering lots of questions, he couldn't have been nicer and the dealership was very nice (under construction to make it even better) I would highly recommend Tony, he will make you feel so comfortable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer and salesman ever encountered

By Lilac on 8/28/2019 at 11:16 PM. Helped by Tony Viveiros.

The hybrid I bought as a gift for husband is superb: safety features, comfort, mileage, clever sync with iPhone etc are state of the art. Tony Viveiros was the best salesman I’ve encountered: no pressure, no exaggerations, no unkept promises. He delivered the car with a huge red bow to our house at the exact minute we had arranged for. He then spent hours going over the controls, safety features, syncing to our garage door etc. This is what all salesmen and dealerships should aspire to. It was truly a pleasure to buy this car - effortlessly and seamlessly.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent experience purchasing a new 2019 ES300 Hybrid

By Chuck on 8/28/2019 at 12:45 AM. Helped by Ujwal Pradhananga (Ussa), (Sales) Mike, Bob Pederson, Jennifer.

My wife and I recently purchased a new 2019 ES300H Lexus at Lexus of Watertown. Our entire experience was extremely positive. We were very fortunate to have worked with: Ujwal Pradhananga ”Ussa” Sales and Leasing Consultant Lexus of Watertown. Ussa was an extremely kind, polite and very competent sales consultant without any of the "hardsell" car salesman characteristics. His patience, desire to understand our needs and preferences were very appreciated. We would highly recommend working with him if you are in the market for a Lexus. Jennifer was also a pleasure to work with as Sales Manager as was Bob Pederson who helped us with financial planning. Mike "walked us through" the technological details of the car and he, too, was part of our excellent experience! We have already taken a driving trip since purchasing the car and we are enjoying the ride and all the safety features and amenities very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Peter on 8/27/2019 at 4:05 PM. Helped by Ujwal Pradhananga.

This is my first car buying experience and overall it is great. The sales person Ujwal has been very helpful explaining details of our target car and tried his best to lower our final cost of owning a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality, Price, Service & Delivery

By Nick on 8/24/2019 at 12:27 PM. Helped by Tony Viveiros.

What a pleasant experience working with Tony Viveiros at Lexus of Watertown. I was expecting another battle from the sales team when it came to purchasing another new Lexus Lease. Instead, I was pleasantly surprised by the relaxed, engaging and caring assistance I received from Tony throughout the entire process. He was knowledgeable, friendly and easy to talk to. He was thorough in his explanation of the many questions I had asked him and open and honest when discussing the very uncomfortable topic of price regarding the new lease. His friendly demeanor, knowledge, and patience were instrumental in winning over my business from another Lexus dealer. I would highly recommend you visit Lexus of Watertown and ask for Tony on your next purchase or lease of a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By George777 on 8/17/2019 at 7:14 PM. Helped by Ujwal Pradhananga, Jessica.

We purchased a new Lexus ES350 this week @ Lexus of Watertown. It is our 5th new Lexus over the years and we have been to several dealerships. Lexus of Watertown is outstanding and by far the BEST dealership I have worked with!! Ujwal Pradhananga or "Ussa" is very informative, knowledgeable, and patient. He made sure I knew all the features of the car when he delivered it. He's very kind as I am not the most tech savvy!! He is a valuable asset to Lexus of Watertown!! Thank you for a wonder experience. You made purchasing a new car an easy and pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Satisfied Customer

By LucyF on 8/17/2019 at 1:58 PM. Helped by Tony Viveiros.

I came to Watertown Lexus to Lease a Lexus and was very impressed with how I was treated and how quickly the process took. Tony Viveiros was instrumental in the complete process. I pretty much relaxed and he did all the work. It also took no time at all. Within less than an hour I had all the paperwork done. Not like other dealerships I had dealt with in the past where I would sit and wait and it would take hours just for the paperwork. Tony was friendly, knowledgeable, and most importantly honest. When my car finally came in Tony went over and instructed me on the features of the car. I highly recommend Lexus of Watertown. The Customer service that I received from Tony was by far the best I have ever received. Next time I'm in the market for another Lexus this is the place I'll be coming back to!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By lpeckham on 8/13/2019 at 12:43 PM. Helped by Bob Peixinho.

Aweaome experience with a great sales person, Bob Peixinho! I completely recommend this place as I am completely happy with my purchase Aweaome experience with a great sales person, Bob Peixinho! I completely recommend this place as I am completely happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales and after-sales services!

By EvaC on 8/10/2019 at 2:18 AM. Helped by USSA.

Sales services and after-sales services are perfect!! We were impressed by this one-stop services without worry about anything. Price is great! When we get the new car, Sales representative USSA spent almost 3 hours introducing all functions. He always picked up phone very quickly as we had this and that kind of small questions all the time. He is very considerate, polite and good at communication. We were told professional car wash is lifetime and free!! Highly recommendation!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

new UX purchase at Lexus of Watertown

By NPMA on 8/8/2019 at 8:06 PM. Helped by Ussa P..

First time Lexus purchase (new UX hybrid luxury). Overall experience was excellent, and we were able to work out a reasonable deal on a car that's pretty hard to find right now. Ussa P (salesman) was very helpful, and staff overall were great. They're in the middle of renovations right now, so space is a bit tight (inside and out), but they nevertheless got everything taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchasing Experience with Ussa

By Kelly on 8/6/2019 at 8:18 PM. Helped by Ujwal Pradhananga.

This is my second time purchasing a new car from Lexus of Watertown. I worked with Ujwal Pradhananga this time. He was very kind and showed us all of the nice features about the new car.gave us valuable recommdations. During the purchasing process, I changed my mind few times regarding the car colors, options... He understood my concern and answered my text message during off hour time and helped me all the way. After we got our car, he also called and asked us how was the car to make sure everything was okay. We strongly recommend Ussa. He was knowledgeable, patient and very pleasant to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Neat and friendly place to get your Lexus

By Esoli on 7/31/2019 at 2:16 AM. Helped by Tony Viveiros.

We just leased a Lexus RX350 from Lexus of Watertown. Special thanks to Tony Viveiros and Jessica Sudeall for their exceptional service. The process was fast and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Top Notch Dealership, Quality Staff!

By Jim F on 7/30/2019 at 6:51 PM. Helped by Mike Gugino, Bob Peixinho, Michael Taddi.

I just leased a 2019 GX460. Lexus of Watertown had the best price by far and were able to deliver my vehicle to me in southern Maine in a matter of days. Bob Peixinho coordinated everything after we made our deal. The process was fast and smooth. This is my second Lexus from Watertown, and I just can't say enough nice things about this dealer, even though I've never even been to the dealership given their location. Highly recommend!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best car buying experience I've ever had!

By H on 7/30/2019 at 12:57 PM. Helped by Bob Peixinho.

Bob Peixinho & his team @ Lexus of Watertown are amazing. They made the car buying experience, easy, fun, & fast. Pricing and negotiations were fair & quite painless. We were educated about the car before leaving the dealership & encourage to return with any questions. I will never buy a car anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal first time purchasing experience

By diana on 7/29/2019 at 3:13 PM. Helped by Ussa.

I just purchased my first car ever from Lexus of Watertown (Lexus UX)! Being a first time buyer, Ussa was phenomenal. He was very attentive and tried to understand what I would be needing the car for and made recommendations based on my needs, instead of trying to sell me more expensive packages or models. He brought up important concerns (like safety and usage) when I was selecting colors and packages. He also made sure I was satisfied after the purchase by following up with how my new car was driving!

I would recommend this dealer.