Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond service

By Bill63 on 11/23/2017 at 3:44 PM.

We were very pleased with our experience with Lance and the crew from Walser Lexus. They gave extraordinary service. They have a high standard of quality and customer service. I believe they exceeded these standards with us. They have earned a loyal customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used car

By tkegley18 on 11/22/2017 at 10:26 PM. Helped by Ross Puritty.

I had a fantastic experience, very nice environment, friendly staff, Lance and Allan helped me get into a car when many other dealerships denied me cause of my credit. Overall a good experience and I would recommend Walser to anybody looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time buying a new family RX350

By Christopher Nauslar on 11/22/2017 at 9:24 PM.

Came in to get my is350 25k done and at same time was in the market for a SUV, was able to drive a RX350 for the day and enjoyed it. Lance and Erik both made the transaction easy and worked with me on making sure I got the deal I wanted and was satisfied. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straightforward experience

By studentper on 11/22/2017 at 12:19 PM.

The dealership has straightforward pricing and no surprise fees or "dealer-installed" options to increase the price. I was able to find the car I wanted online through the dealer website which, aside from too many pop-ups, is easy to use. Three emails and a phone call later, I agreed to purchase a new Lexus. The first email had a detailed list of all the options on the car and the dealer's best price, which included an explanation of taxes and a single document fee. A very pleasant experience. The only hiccup, the car had the wrong manuals in the glove box, but a week later, Lance sent the correct manuals in the mail. (I don't live in Wichita, otherwise, I would have stopped by.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience

By LexusLover on 11/21/2017 at 5:49 PM.

The best experience I have had purchasing a car! I love my new Lexus and Lance made the buying process flawless. I will highly recommend Lexus products and service to every person I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Walser is the best!

By Petecat100 on 9/27/2017 at 12:32 AM. Helped by Lance Garrison, Erick, Scott.

Lance Garrison and the team at Walser Lexus will not stop until you are completely satisfied with your car buying experience. These guys far exceeded our expectations and provided unrivaled customer service. If you are in the market for a vehicle check out Walser first.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Outstanding Service

By USA_Chief on 8/21/2017 at 9:23 PM. Helped by Vy Nguyen.

Lexus of Wichita was playing their A game when I arrived. Completed all transactions in a remarkable amount of time. Will make an out of state return when I buy another luxury car. Vy Nguyen was totally professional and I can see why he was previously awarded "Salesman of the Year".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Andrea on 4/27/2017 at 4:11 PM. Helped by Ross.

Just purchased a 2011 Lexus for my daughter Ross was amazing, he listened to what we wanted and needed. If you go up ask for Ross you will not only get great customer service but very knowledgeable on their cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We would highly recommend salesman Mark Riemer.

By T&C on 3/29/2017 at 5:32 PM. Helped by Mark Reimer.

Mark Reimer with Walter Lexus was very helpful in helping us to find the right auto for us. He was able to find us a vehicle that fit our size, mileage, ride and comfort to fit our needs --all without being "pushy." If he didn't know an answer to a question--he found the answer without guessing. Mark also didn't bad mouth other vehicles to make the deal. Very positive experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Third purchase

By Jan D on 2/15/2017 at 3:34 PM. Helped by Vy Nguyen.

I have worked with Vy Nguyen three times now -- two new Lexus SUVs and one pre-owned Mercedes SLK. He has been so responsive and always helpful/knowledgeable. Any questions were answered promptly and he made the process proceed so smoothly. My brother has also purchased vehicles with Vy -- we greatly appreciate the quality service we receive from Vy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great experience!

By Joyce D. on 2/14/2017 at 3:36 AM. Helped by Mark Reimer.

I worked with Mark Reimer over several weeks looking for my SUV. He could not have been more helpful and patient with all my questions and all the time he spent withe me. The vehicle I decided on needed some work and he informed me of it's status every day. The entire staff is friendly and so accommodating. I could go on and on....very happy customer! Joyce D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic management

By Leg442761761 on 2/4/2017 at 3:41 AM. Helped by Lance Garrison.

Lexus of Wichita is unbelievable. Definitely worth the money. The Service was absolutely incredible. We couldn't ask for a better experience. Lance Garrison was wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Used Vehicle Purchase

By Rob S. on 1/19/2017 at 1:53 AM. Helped by Vy Nguyen.

Found the ad for the 2001 Buick Lacrosse on the web and was a little surprised that they would carry a Buick but the vehicle was immaculate and the sales person was very helpful (Vy Nguyen). I informed them that I needed someone to help,me get the vehicle home and they found someone to do that. Was very pleased with service,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

5 Star Service

By Bob H on 1/16/2017 at 10:28 PM. Helped by John Kennedy.

I recently took delivery on my second Lexus and both were through John Kennedy as the sales representative. He was well informed, courteous and attentive to my needs. After the sale my interactions on finalizing details were very positive and subsequent requests for service equally pleasant and enjoyable. I give John and the dealership 5 stars for the entire experience! If you are thinking about trading cars, I would suggest Lexus, a great product and ask for John Kennedy- he will treat you right!! Bob Heath

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So helpful in purchasing a car

By Chanslor on 12/5/2016 at 12:49 AM. Helped by Lance Garrison and John Kennedy.

Lance was so helpful as I live in Oklahoma. Lance and John were awesome in helping me with the purchase of my car. John explained how most of the buttons did. (So many)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Rick on 10/6/2016 at 9:31 PM. Helped by Mark Reimer.

Mark and the other men and women at Walser Lexus made our first purchase a satisfying and stress free experience. Beautiful vehicles and first class customer service.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Lexus

By Heather on 4/4/2015 at 6:54 PM. Helped by Service.

Always love going to lexus for my free car washes.. Its a must to get starbucks while im there and visit with ally and alex and alicia in service is great..

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Left 2 msgs asking about car's status.None...

By Wichitaks.2014 on 2/9/2014 at 1:19 AM. Helped by Jeff, service mgr.

Left 2 msgs asking about car's status.None returned.Finally went there, Very rude srvcmgr-annoyed& seemed easily angered. So we left. Very uncomfortable.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The service was excellent! I would recommend this dealer...

By rtjugito on 5/6/2013 at 6:10 PM. Helped by Austin Barnes.

The service was excellent! I would recommend this dealer to prospect new car buyers in Wichita and surrounding area. The dealer offers 24/7 free airport shuttle and free car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Employees are very friendly and respectful. The car was...

By a_sahraie on 4/10/2013 at 1:29 AM. Helped by Vy Nguyen, Mitch Monnin.

Employees are very friendly and respectful. The car was priced very reasonable compared to similar cars with similar conditions in the market. The car was delivered in excellent conditions. Also, they took care of my costly concerns at no cost to me, even though it cost them quite a bit money and time. They offer great services such as free loaner cars, complementary mobile car wash, free airport shuttle and much more to their customers. I definitely recommend them for their great services, quality cars, and the time they spend with their customers.

I would recommend this dealer.