Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Blaize Foltz is outstanding!

By Johnson on 5/1/2019 at 1:25 PM. Helped by Blaize Foltz.

We were provided with excellent customer service from Mr. Blaize Foltz. We will recommend him to anyone interested in buying from Walser. We truly appreciate his kindness shown. We were blessed to work with him. We will never forget the very thoughtful, kindhearted and meaningful experience we had with Mr. Foltz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By JB on 4/30/2019 at 11:42 PM. Helped by Blaize Foltz.

We had a very positive car-buying experience and were treated fairly with our trade. Everyone was very friendly and Blaize was a great salesperson. We would recommend this dealership and Blaize to anyone looking for a new or pre-owned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lance Garrison - Lexus of Wichita - Excellent Experience!

By christi4011 on 3/20/2019 at 3:03 PM. Helped by Lance Garrison.

I have been looking for a specific Lexus RX 350 F Sport and called into Lexus of Wichita, Kansas. Lance Garrison called me back promptly and began searching for my car with specific features. Not only was he was prompt at returning my calls and keeping me updated during the car search, he found exactly what I was looking for in a timely manner. Being this was a long distance transaction, I was definitely hesitant to complete the transaction without seeing the car. After several calls with Lance, he reassured me this car would meet my expectations and he gained my trust. He went above and beyond to help me and walked me through the entire car sale process, arranged financing with an excellent interest rate, and completed every aspect of the sale as promised. I could not be happier with my car and the service he provided. I would recommend Lance Garrison and Lexus of Wichita, Kansas to my friends, family and even strangers! Thank you Lance Garrison and Lexus of Wichita, Kansas team for an excellent job well done!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lance was awful.

By Lexuslove on 9/8/2018 at 2:38 AM.

Lance Garrison was rude, condescending, and acted better than everyone. Would not recommend this dealership based on the horrible customer service, and snarky attitude from lance. If you go here, at least stay away from lance. He was also very creepy towards my wife.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Don't Count on Walser to do the right thing!

By hosedbywalser on 9/5/2018 at 11:39 AM. Helped by This was a lexus managment call on how to handle our situation....they completely blew it.

We worked with Walser Lexus to have our 2004 SC430 moved via transport from Wichita to Overland Park. This car has only 8,800 miles & while I can't say it was in flawless shape it was pretty darn close & was spotlessly clean @ drop-off. Walser completely mishandled the custody transfer of our car. No Lexus employee walked the car & signed off on any potential damage prior to the transport company taking the vehicle (this would be similar to renting a rental car & not verifying damage that previously existed @ the time of rental) & then allowed the transport company to take our car LATE IN THE EVENING OFF WALSER'S PROPERTY. Our car was driven on dirt/gravel roads & stored outside, overnight @ the transport company's lot. We had been told by Walser that the car would be stored inside prior to loading & were never told that the car would be leaving their property prior to loading. Walser could not find the bill of lading that was supposedly left by the transport company the next morning (8/2) that should have indicated any existing damage @ origin. (WE DON'T BELIEVE THAT A BILL OF LADING SHOWING THE EXTENSIVE DAMAGE OBSERVED WHEN CAR WAS RECEIVED @ DESTINATION WAS PRODUCED @ THE TIME OF TRANSPORT COMPANY PICKUP ON 8/1) This should have been a huge red flag to Walser that something wasn't right with this situation yet Walser didn't immediately request a copy of the bill of lading & no bill of lading was requested by Walser from the transport company for 12 days. Is this the normal process for the way Walser would handle this situation for another vehicle in their possession? If so they have an incredibly bad process in place that is not up to industry standards. If not then why was our vehicle being treated with a lower standard of care than the normal Walser process? We have been told by Walser that they were "doing us a favor" by setting up the transport of our vehicle. Our response was that we have been long time loyal Lexus owners & would hope that they would want to provide this service to retain our business but that in any event this did not relieve Walser of the obligation to use reasonable care & good business practice while they were the responsible party in the chain of custody of our car. When the transport company dropped our car off the next evening it was filthy with paint chips & scratches. NO bill of lading from origin was provided @ destination. (Re rental car example: we should have been given a copy of the original bill of lading created @ the Walser complex on 8/1 to inspect for any damage @ destination & then compare to damage that was previously indicated) We have requested security footage of our car being inspected by the transport company which should also show the bill of lading being left somewhere @ the dealership but have been informed by Walser that there were no security cameras in that area..this is a brand new state of the art dealership so no security footage...WE DON'T BELIEVE THEM! If this is actually the case then why would they have parked our vehicle for a late evening after hours pick up in an area with no security camera coverage???? A true test of someone's character or in this case a dealer's character is how they will handle a situation when things don't go as expected. This is incredibly important since typically over the life span of owning of vehicle there will be situations that occur where you are counting on your dealership to behave in a fair & honorable manner. We firmly believe that the prior ownership team of Scholfield Lexus, made up of long time Wichita families would have never handled our situation so poorly & treated a long time, loyal customer so badly. Instead Scholfield management would have acknowledged that there had been serious mistakes made on their part & they would have done all that they could do to make things right. BUYERS BEWARE OF DOING BUSINESS WITH WALSER. We will NEVER DO BUSINESS WITH WALSER AGAIN!!!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Vy is the person to see in this dealership

By PZ on 6/25/2018 at 1:52 PM.

Vy was the person who helped me with this purchase. He was very prompt to return my calls or to provide me with any information needed to make this transaction as smoothly as possible. It wa an expensive vehicle and he made sure I was satisfied with it. He coordinated transportation of the vehicle to me at a very fair price and with excellent prontitud. Nothing to say but good words about Vy’s proffesionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Andyk43 on 6/20/2018 at 10:52 PM.

Had a great experience at Walser Lexus! Corey Barscewski did an awesome job at accommodating my needs and Allen Rupp was great at making sure everything went smooth.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Not Good

By Jillster on 5/24/2018 at 1:18 PM. Helped by Service dept.

From start to finish, this experience has been unpleasant. Felt hurried through purchase and then after buying, Lexus certified to get a special car, within 3 weeks I was having brake problems only to find out brake rotors were rested and needed replaced. Now, how did that get past a 161 point inspection? Service was poor experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible dealership

By Chris and Monica Chessmore on 5/6/2018 at 12:08 PM.

Everything about Lexus of Wichita is seamless. Vy made buying our car easy and painless. He understood all our needs and met them. I will recommend him to all our friends. The service department is also wonderful - helpful and fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Lexus IS Driver on 4/24/2018 at 12:48 AM.

I was in the market for a new car and was planning on visiting a few dealerships in town to check out all of my options. This was unnecessary after my first stop at Lexus! The car spoke for itself with looks, features, and of course how it drove! The staff at Walser Lexus also solidified my decision. They were all extremely helpful and knowledgeable! Especially Corey, he made me, as a first time car buyer, feel extremely comfortable and confident in my decision! I really appreciate the whole team at Lexus, The service is top notch just like the cars they sell!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Mark and Linda Hinca on 4/18/2018 at 1:35 AM.

Eric worked with us..He stayed right in our budget..He was friendly,helpful and professional. Our experience was perfect. We are abundantly satisfied, and will definitely refer him to others. We love our Lexus.. Thank you Eric for making our experience wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2018 Lexus

By Greg Feldman on 4/10/2018 at 9:56 PM.

We just bought our eighth Lexus from Vy. He made our purchase easy and comfortable accomading all of our requests. It is always a delight to work with Vy would recommend him to any of our friends. Thank you Vy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect car buying experience !

By newcar123 on 4/5/2018 at 4:26 PM.

I had the perfect car buying experience with Walser Lexus! Vy Nguyen was wonderful! And I can’t say thank you enough! I would not have changed anything at all about my experience in with Walser or Mr Nguyen. OUTSTANDING ALL THE WAY AROUND. Thank you so very very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great to work with

By ok0 on 4/4/2018 at 8:48 PM.

Vy Nguyen was great to work with. Knowing we were coming from out of town, he met us at the door and within a short period of time we were driving our new (used) vehicle home. Everything was seamless and professional from beginning to end. We enjoyed working with Vy and would recommend him to anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our New Lexus

By Netminder33 on 4/3/2018 at 6:56 PM.

Worked with Vy Nguyen on our first Lexus purchase. Everything went great and his Knowledge of the Lexus line allowed him to be able to answer all of our questions and concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased customer

By Tflanaga on 3/26/2018 at 6:27 PM.

The dealership and the leadership team have been phenomenal. I have bought two cars from there in the last six months. It really has to do with the customer service that I have been receiving from the people that have been listed on here. I’ve already begin to build relationships with them which is very important to me. They have gone above and beyond to make sure that my car is taken care of. I have been contacted to follow up with me and if they could do anything to continue to make me happy in my car or in the service of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience end to end

By st1100 on 4/1/2018 at 11:20 PM.

Lance Garrison made our purchase experience great starting with initial contact from my home in Oklahoma City to address all my questions, through arriving for our appointment where he had everything ready and worked with us to complete the purchase, He followed up with us to assure all is well. A vehicle purchase experience that exceeded expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I traded every year, and this was the very best experience h

By Jerry60 on 3/27/2018 at 12:43 PM. Helped by I cannot remember his name, but he was the best.

The sales person very nice and very helpful. She gave us hands on training. The sales manager was the best I have ever dealt with. This was the best experience I have ever had trading cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly ES 350

By Kelly Lexus on 3/31/2018 at 3:44 PM.

Everything went fine. Vy was very friendly and worked hard to get our business. The 2014 Lexus we had before was a very good car with no maintenance problems in 61000 miles.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience

By Tracyg on 3/29/2018 at 7:54 PM.

My first experience at Walser was with Vy Nguyen. I wasn't there to buy a brand new $50,000 or $60,000 car, I was there to buy a good used car for a fair price. The service I received from Vy and the team at Walser was amazing! I purchased a brand new car 10 years ago from a dealership in Wichita and didn't receive 1/4 of the service I received from Vy Nguyen. Vy, thank you for helping me find the right car for my needs. Thank you for a great experience from start to finish!

I would recommend this dealer.