Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.3  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Professional Honest

By yuckie1 on 1/4/2019 at 8:59 PM. Helped by Amber Riopelle.

I just completed a used car purchase and trade in at Lia Chrysler Jeep Dodge RAM Northampton. I was very much impressed with the overall experience. Having been to two other dealerships before Lia I was not looking forward to the experience. To my surprise everything went exceedingly well. I was greeted as soon as I entered the sales floor. My sales professional was very attentive and went straight to work finding a vehicle as we discussed what I had in mind. Within minutes I was presented with two vehicles that fit the bill and was test driving one. While I looked at new cars my trade-in was being appraised and I was presented with a fair offer for the trade, no haggling necessary! The entire deal went smooth, I never felt pressured and was treated honestly start to finish. The business manager was extremely helpful in explaining the warranty options and coverage's. All in all this was the most pleasant experience I have had purchasing a car in 50 years. Thank you Lia...very happy with the service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Team and Excellent Experience

By Linda&Gary on 8/4/2018 at 9:53 PM. Helped by John in financing.

The sales team at Lia Jeep is the most professional and courteous teams we have come across in shopping for our Jeep. The entire purchasing experience from our sales consultant, Eric Wright, to the sales manager Trevor, to the GM Fred and Financing Consultant John worked as a team in the most pleasant and courteous manner. This team is truly an asset to the Lia family of dealerships. Due to our unpleasant experience at another dealership, we went into Lia around 7 PM. Even though the dealership closed at 8 PM, they accommodated us in buying our Jeep and stayed until around 9:45 PM to get the deal finalized to our satisfaction in a pleasant and professional manner even though it was way beyond their closing hours, you would have never known based on the positive attitude of the staff. I would recommend the dealership to anyone shopping for a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience buying our Dodge Ram 2500

By Timatio on 7/25/2018 at 8:50 PM.

Terrible truck buying experience. Unorganized, lies, and three days sitting in dealership to complete purchase. On fourth day, my husband has been at dealership over four hours because truck failed inspection this morning for bad ball joints!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Well..

By danielledrew on 6/29/2018 at 3:36 AM. Helped by Josh Laprade.

Not friendly to work with as compared to other dealers. Not competitive when it came to the final numbers on both trade and purchase. At one point our salesman Josh L completely stopped responding to communication.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting or looking for a new car see Audra!!

By Marlene5613 on 6/27/2018 at 6:57 PM.

Was searching for a new car and saw Audra, she’s simply amazing knows just what she’s talking about and gets you in just what you want! She made the process extremely simple and not frustrating and she doesn’t push like other sales people do!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Audra

By rmhcar on 6/25/2018 at 6:38 PM.

Ask for Audra, she's rad. She followed up with me as I made the 250 mile journey to the dealership and was great through the whole process. I'd like my car less if she was less cool.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was fantastic!

By SHolland0689 on 6/15/2018 at 1:13 PM.

Everything about Lia in North Hampton was great. Eric Wright was my salesman and he was willing to put the effort and time into making my car buying experience smooth. I would highly recommend this dealership and all of the employees to anyone looking to buy a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience buying a behicle

By bajabilly on 6/13/2018 at 12:06 AM. Helped by Matt.

Easiest car buying experience I’ve ever had, quick and easy and got A great deal, will defiantly do business again! Quick and easy no issues..

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Audra Alexander is great!

By dodgelover on 6/8/2018 at 2:31 PM.

Audra is a patient and knowledgeable car salesperson. She cares about her customers and does everything she can to make sure they get the car that they need and want. We spent quite a bit of time together going through the various options online and test driving. She is very meticulous, paying attention to all of the details, and makes the entire process easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would highly recommend Audra Alexander, she was wonderful.

By Clfbookworm on 5/11/2018 at 8:23 PM.

Audra made our first new car purchase easy. She was helpful without being pushy, and she found us the exact car that we wanted. Thank you Audra. This was our first experience shopping for a new car, and after dealing with dozens of different dealerships, and about 40 phone calls a day, she was a breath of fresh air. I would highly recommend her to anyone purchasing a vehicle. She even delivered my car to me , to make it easier for me. I would highly recommend her, and I consider myself lucky to have crossed paths with her.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

House,boat, car

By Sc.chmura on 5/4/2018 at 2:59 PM.

Eric is great. Taking my time trying to make the right choice. I like that Eric is patient with me. He is knowledgeable as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding Buying Experience

By taken on 4/28/2018 at 1:56 AM.

My wife and I purchase new vehicles frequently. When we decided on a Jeep product this time around, we were less than enthusiastic with our dealership choices in the area as 3 of 4 are owned by the same company. After being treated terribly by the usual suspects, we decided to try Lia. Cynically, we were expecting more of the same and couldn't have been more wrong. The atmosphere was relaxed and no pressure. This clearly wasn't your typical "What can we do to get you into this vehicle today" type place. Eric our salesman was low key and everything was as simple as could be. Trevor was very straight and not what I'm used to experiencing from a dealership manager. He gave us a rock bottom price that beat the Bertera triplets in our area without debate. One of the best experiences was their F&I person, Anissa. What an awesome person to work with. We don't do the extended warranty or additional coverages thing as we don't keep vehicles very long and she had no problem being low pressure about that. This is quite rare in the new car sales business. Other than that, she made the paperwork part of the deal go quickly and smoothly. There were quite a few laughs along the way too... Overall, I can't say enough about our purchase from Lia. We were pleasantly surprised and I'm certain we will be back....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By tim266 on 4/14/2018 at 11:23 PM.

Greatest car buying experience I've ever had! I would recommend any one to buy their vehicle here from Eric. He kept me in the loop with everything and made this a simple hassle free process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By Jetset on 3/23/2018 at 12:42 PM.

Eric was a good Salesman answered all our questions and was very patient with us! We didn’t feel rushed no unnecessary phone calls pressuring us in making our decisions! He ended up with a sale and we are happy so far!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric was great.

By John23 on 3/10/2018 at 8:40 PM.

Eric new the vehicle and helped maked the process as simple as possible. Trevor was helpful also. I enjoyed the overall experience. I love my new jeeep.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Love Our Jeep Cherokee!

By Jeep Fans on 3/5/2018 at 9:08 PM.

This was a great experience overall. Eric was friendly, helpful and willing to work with us. We never felt pressured. The best thing is that we really love our new preowned vehicle and we paid a price that we could afford. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, very personable

By Yobadabing on 2/14/2018 at 3:20 PM. Helped by Matt Donaldson and Figueroa.

The person's name that helped me is Matt Donaldson and he helped me with great detail and knowledge, he also went out of his way to help me with my problems with my jeep, it is a great dealership and very friendly, they didn't pressure and always helped, I am glad that I went there and would highly recommend them for anybody who is interested in buying or getting their car serviced

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent through and through

By Lisa Haas on 2/13/2018 at 10:37 PM. Helped by Ethan Figueroa.

From the moment we stepped onto the lot, Ethan Figueroa was welcoming, professional and knowledgeable. He listened to us and made the process of buying a car actually enjoyable. . Purchased/leased a New Jeep Wrangler JL This Lia dealership is lucky to have Ethan as a part of their team. We will make sure to refer friends and family to Ethan and will be back in the future . All of the staff were amazing and friendly, definitely worth the drive From Berkshire County.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good deal savings fast GOOD PEOPLE!

By buddydog on 2/11/2018 at 2:58 PM. Helped by Justin Parmentier (sales).

WE are very pleased with Lia Jeep Staff and overall knowledge they helped us make a very difficult decision much easier than we thought. we do not buy cars that often so we are very skeptical of car dealers Lia treated us with understanding and step by step let US decide! that was huge for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasantly surprised

By Dan P on 2/2/2018 at 2:30 PM.

Bought/Leased a 2018 Jeep Grand Cherokee - Limited. My sales rep was Audra. Audra is a Jeep owner and was excellent at listening to me first and then focusing on what I wanted to look at and compare to. She had an answer to every one of my questions. When it came to making the deal it went perfect. She presented what I was looking for and we were in agreement in about 10 minutes. No fooling around which drives me crazy! When it came to delivery she spent the necessary time with my wife and I to understand the new technology and operation of the vehicle. I would recommend her to anyone! I would recommend this dealership to anyone!

I would recommend this dealer.