Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.1  
Quality of Work
4.3  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was fantastic!

By SHolland0689 on 6/15/2018 at 1:13 PM.

Everything about Lia in North Hampton was great. Eric Wright was my salesman and he was willing to put the effort and time into making my car buying experience smooth. I would highly recommend this dealership and all of the employees to anyone looking to buy a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience buying a behicle

By bajabilly on 6/13/2018 at 12:06 AM. Helped by Matt.

Easiest car buying experience I’ve ever had, quick and easy and got A great deal, will defiantly do business again! Quick and easy no issues..

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Audra Alexander is great!

By dodgelover on 6/8/2018 at 2:31 PM.

Audra is a patient and knowledgeable car salesperson. She cares about her customers and does everything she can to make sure they get the car that they need and want. We spent quite a bit of time together going through the various options online and test driving. She is very meticulous, paying attention to all of the details, and makes the entire process easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would highly recommend Audra Alexander, she was wonderful.

By Clfbookworm on 5/11/2018 at 8:23 PM.

Audra made our first new car purchase easy. She was helpful without being pushy, and she found us the exact car that we wanted. Thank you Audra. This was our first experience shopping for a new car, and after dealing with dozens of different dealerships, and about 40 phone calls a day, she was a breath of fresh air. I would highly recommend her to anyone purchasing a vehicle. She even delivered my car to me , to make it easier for me. I would highly recommend her, and I consider myself lucky to have crossed paths with her.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

House,boat, car

By Sc.chmura on 5/4/2018 at 2:59 PM.

Eric is great. Taking my time trying to make the right choice. I like that Eric is patient with me. He is knowledgeable as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding Buying Experience

By taken on 4/28/2018 at 1:56 AM.

My wife and I purchase new vehicles frequently. When we decided on a Jeep product this time around, we were less than enthusiastic with our dealership choices in the area as 3 of 4 are owned by the same company. After being treated terribly by the usual suspects, we decided to try Lia. Cynically, we were expecting more of the same and couldn't have been more wrong. The atmosphere was relaxed and no pressure. This clearly wasn't your typical "What can we do to get you into this vehicle today" type place. Eric our salesman was low key and everything was as simple as could be. Trevor was very straight and not what I'm used to experiencing from a dealership manager. He gave us a rock bottom price that beat the Bertera triplets in our area without debate. One of the best experiences was their F&I person, Anissa. What an awesome person to work with. We don't do the extended warranty or additional coverages thing as we don't keep vehicles very long and she had no problem being low pressure about that. This is quite rare in the new car sales business. Other than that, she made the paperwork part of the deal go quickly and smoothly. There were quite a few laughs along the way too... Overall, I can't say enough about our purchase from Lia. We were pleasantly surprised and I'm certain we will be back....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By tim266 on 4/14/2018 at 11:23 PM.

Greatest car buying experience I've ever had! I would recommend any one to buy their vehicle here from Eric. He kept me in the loop with everything and made this a simple hassle free process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By Jetset on 3/23/2018 at 12:42 PM.

Eric was a good Salesman answered all our questions and was very patient with us! We didn’t feel rushed no unnecessary phone calls pressuring us in making our decisions! He ended up with a sale and we are happy so far!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric was great.

By John23 on 3/10/2018 at 8:40 PM.

Eric new the vehicle and helped maked the process as simple as possible. Trevor was helpful also. I enjoyed the overall experience. I love my new jeeep.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Love Our Jeep Cherokee!

By Jeep Fans on 3/5/2018 at 9:08 PM.

This was a great experience overall. Eric was friendly, helpful and willing to work with us. We never felt pressured. The best thing is that we really love our new preowned vehicle and we paid a price that we could afford. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, very personable

By Yobadabing on 2/14/2018 at 3:20 PM. Helped by Matt Donaldson and Figueroa.

The person's name that helped me is Matt Donaldson and he helped me with great detail and knowledge, he also went out of his way to help me with my problems with my jeep, it is a great dealership and very friendly, they didn't pressure and always helped, I am glad that I went there and would highly recommend them for anybody who is interested in buying or getting their car serviced

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent through and through

By Lisa Haas on 2/13/2018 at 10:37 PM. Helped by Ethan Figueroa.

From the moment we stepped onto the lot, Ethan Figueroa was welcoming, professional and knowledgeable. He listened to us and made the process of buying a car actually enjoyable. . Purchased/leased a New Jeep Wrangler JL This Lia dealership is lucky to have Ethan as a part of their team. We will make sure to refer friends and family to Ethan and will be back in the future . All of the staff were amazing and friendly, definitely worth the drive From Berkshire County.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good deal savings fast GOOD PEOPLE!

By buddydog on 2/11/2018 at 2:58 PM. Helped by Justin Parmentier (sales).

WE are very pleased with Lia Jeep Staff and overall knowledge they helped us make a very difficult decision much easier than we thought. we do not buy cars that often so we are very skeptical of car dealers Lia treated us with understanding and step by step let US decide! that was huge for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasantly surprised

By Dan P on 2/2/2018 at 2:30 PM.

Bought/Leased a 2018 Jeep Grand Cherokee - Limited. My sales rep was Audra. Audra is a Jeep owner and was excellent at listening to me first and then focusing on what I wanted to look at and compare to. She had an answer to every one of my questions. When it came to making the deal it went perfect. She presented what I was looking for and we were in agreement in about 10 minutes. No fooling around which drives me crazy! When it came to delivery she spent the necessary time with my wife and I to understand the new technology and operation of the vehicle. I would recommend her to anyone! I would recommend this dealership to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My best car-buying experience yet!

By JeepsterLover on 1/31/2018 at 4:15 PM.

I have bought many cars over the years and the sales process at Lia was one of the smoothest yet! Audra took extra time to make sure I had EVERYTHING I needed before rolling off the lot in my Brand new Jeep! Normally I avoid dealing with sales people (as I am one myself and know how aggressive it can get), but this experience has certainly changed my opinion in that regard!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Heyyoletsgo on 1/31/2018 at 3:34 AM.

Had a great experience here at Lia with Audra. She made the car buying experience easy and simple my husband and I had a blast with her. We were also surprised the rest of the staff was quite pleasant and made us feel like we were at home and in the right hands. Also the lovey lady in the finance office was probably my best finance experience I have ever had and believe me my husband and myself buy a lot of different things. I would recommend my own children, family and friends to go see Audra at Lia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasantly surprised!

By goddardgrl1 on 1/29/2018 at 1:55 PM.

After hearing horrible things about LIA Honda, next door and LIA Toyota, across the street we were so happy to have had such a great experience with LIA Jeep! Everyone was so friendly, knowledgeable, and helpful! Our son had the same experience when purchasing his Compass a couple of weeks before our purchase. We absolutely LOVE our Compass Limited and would highly recommend purchasing a vehicle from LIA Jeep!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Quality of Work

Horrible customer service

By Michell M on 1/26/2018 at 4:07 AM. Helped by Mike Laplant.

I don't even want to give this place 1 star because of their horrible service department and useless general manager. Had to have my car towed there for the 3rd time in a month due to transmission issues. Car sat there for 4 weeks and 1 day before it was fixed. They don't follow through on anything unless you call them and ask them to check on what the delay is. Took nearly a week to get authorization from Jeep to replace the transmission. Took a week and a half for the part to ship from FL to MA before they finally look into what's taking so long and find the part is lost. Part finally arrives a week later and they don't even work on my car for another 4 days. Really!!! Car is sitting there for nearly a month now and it has to wait another 4 days before they'll touch it because they're short staffed and have other vehicles they're working on. My vehicle should have been a priority at this point. Then go to finally pick up the vehicle and the dash is still reading "Service Transmission" Go in and speak with the general manager and he just sits there giving the excuse that he's only been on the job 2 weeks and he'll take down my name and number and get back to me. Couldn't even get up out of his chair and go to the service dept. with me to see what's going on. And still no phone call from him to follow up even though they managed to fix the issue before I finally left. They never once called me to keep me up to date on what's going on. My husband and I had to call every time and if we didn't I'd probably still be waiting for my car to be fixed. They lied when asked if they ever had any problems with the transmissions on the Cherokees. They said no but if you look up 2014 Cherokees it shows transmission issues is their biggest complaint. They lied about when the part was coming in and said they verified it was on the truck coming that day. Nope part never showed, no one knows where it is. And they lied when they said replacing the transmission is a 6 hour job. It took them 2 days to replace it and reset the computer. This place has no idea what good customer service is.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric treats you Wright!

By Can't think of a clever screenname on 1/25/2018 at 2:06 AM.

It was a rainy day, and most of the staff were attending a training session. I was treated with respect, and not pushed into anything. I live 50 miles from this dealership, and pass two other Jeep dealers to get to this one. Trevor set me up with some vehicle options, and handed me off to Eric Wright. Eric was very thorough, even though he was the only one on the floor, and had to handle a few other customer's requests. That boy is very conscientious! I forgot one of the keys at the dealership, and Eric put it in the mail for me that day. Not a huge fan of the finance office - really tried to push the service protection plans on me. Very efficient dealership. Great inventory, knowledgeable sales staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Promaster on 12/16/2017 at 9:43 PM.

My service here was very professional I did not feel pressured to buy a vehicle. I told the dealer my needs for a vehicle and he found me the perfect one for my needs. The dealership managers were also very helpful and made the buying process simple and easy. Over all the whole team they have there treated me with respect and know what they are doing.

I would recommend this dealer.