Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service getting 4 New Tires

By Taximomforever on 8/5/2019 at 2:45 PM.

Christine Jalbert did a fantastic job getting me in for new tires on such short notice! While I was there waiting she had given me an approximate wait time and kept me informed through the process. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2011 toyota sienna -back side door jammed open !

By Happycustomer on 7/23/2019 at 12:40 PM.

Our service advisor CYNTHIA PATRICK did an excellent job informing us of all our options regarding our repairs. The problem was diagnosed ,replacement parts were ordered & installed as soon as they arrived and a few days later we were off on our vacation as planned. Once again kudos to CINDY and the entire service department. A great experience overall thanks again .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No games from Lia!

By Mbuoniconti25 on 7/16/2019 at 1:47 PM. Helped by Rick Greenwood.

Went in there and dealt with Rick Greenwood, no games they knew the type of buyer I was and gave me very competitive numbers and great service, in and out. Service Tech, Ed, addressed some concerns I had promptly as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and buying experience.

By windon on 7/1/2019 at 10:53 PM.

I have purchased my third Toyota from Lia of Wilbraham and am, as always, pleased that I did. The service personnel are always helpful and solicitous and the sales people are low pressure and patient. Andre Bernatchez was the sales rep I worked with and he was what every sales person should be. I went in for routine maintenance and walked out with a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. Gale Toyota is much closer but I prefer here.

By jo23mo on 6/24/2019 at 4:56 PM. Helped by Cindy Patrick.

Cindy makes the experience great. We discussed the service, future services, mileage overages and lease options. There is no waiting at the beginning or during servicing Joe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jparket on 6/29/2019 at 6:22 PM.

Cynthia Patrick was my service representative, and she was knowledgeable and very helpful. She got me in and out quickly, called as soon as she had a quote, and was very personable. I recommended stopping by if your car needs some love. Kind and respectful, and they know how to treat customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Experience with Lia Toyota - Jason & Laura

By Jay on 6/29/2019 at 2:50 PM. Helped by David Golob.

We were very pleased with the experience at Lia Toyota of Wilbraham. Mark Poirier was attentive to our needs, answered all of our questions and delivered on all time commitments, which in this day and age says something. We would recommend Lia Toyota of Wilbraham to anyone who is looking to buy a vehicle. Job well done!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic experience

By Antonio on 6/28/2019 at 1:45 PM. Helped by Gonzalo Costa.

This Lia dealership did a great job. Everyone was friendly and knowledgeable. Gonzalo Costa was a no pressure salesman, which was a refreshing change from other dealerships and sales people. He helped me throughout the process of changing car. I had a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service.

By agraveline on 6/15/2019 at 6:28 PM.

My reception by Christine Jalbert was exceptional and I was treated as I would treat my customers when I worked as Parts Manager and Service Manager with Toyota Springfield. With dignity and kindness. Thank you Christine.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My new Highlander

By Highlander guy on 5/24/2019 at 11:36 PM. Helped by Richard Green.

I was looking to replace my old Highlander and when I received a mailer from Lia Toyota at Wilbraham I couldn't resist. Richard Green was my sales consultant who did an amazing job explaining my purchasing options. I have always felt some anger and dissatisfaction in my previous car purchases. This time I told Richard that I was happy and satisfied due to his professionalism and sense of care. I will definitely recommend Richard Green and Lia Toyota at Wilbraham to others. I have been their customer since 2012 and will continue in the years to come.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New Car Purchase!

By Happy Highlander on 5/23/2019 at 3:06 AM. Helped by Alek Godlew.

I picked up my new Toyota Highlander XLE from Lia Toyota of Wilbraham. Alek Godlew has been wonderful to work with over the past month in finding just the right vehicle to meet my needs. I was originally looking for a used car, but fell in love with a new one and Alek was able to work with his manager to put the right numbers together to make the purchase possible. Thank you, Alek for your patience and professionalism in helping us into the right vehicle to meet our needs. I am looking forward to a long and valuable relationship with Lia of Wilbraham as I usually keep my vehicles for 10 years or more! I highly recommend Alek as a salesman for Lia. He is knowledgeable, courteous,professional and followed through with everything he said he would do. It has been an enjoyable experience working with him. Thank you, Alek. Your new customer, Sally Suomala

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Sales Division

By South Hadley Residents on 5/1/2019 at 11:06 PM. Helped by Alek Godlew.

We just purchased a 2019 Toyota Tacoma. Alek Godlew was our salesperson. He was very knowledgeable about the Toyota products, he patiently answered all of our questions, and he even seemed ok about showing us the truck during a terrible thunderstorm! We were not looking forward to the process of looking at trucks, but we never felt pressured. He had good follow-up, but it was just right, never too much. I would recommend this dealership and it’s sales staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Goncalo Costa was great!

By carmenb on 4/28/2019 at 10:19 PM. Helped by goncalo costa.

He really helped me feel familiar and confident in my decision to get a new car. I was really nervous but he got me a great deal and I'm so satisfied with my purchase! Go to him for your next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with Mark and Tina was pleasant.

By Shante2018 on 4/28/2019 at 3:54 PM.

I would like to thank Mark and Tina for a pleasant car shopping experience. They truly went above and beyond to help me find the vehicle I wanted and needed. Thanks again TG

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience

By aanderson1092 on 4/22/2019 at 12:39 PM.

Carla Brooks is the bomb dot com. She goes above and beyond and is the best sales woman I have encountered thus far. I highly recommend her services. She made the process quick and easy. Definitely an asset to the Lia Toyota dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer care!

By MKO on 4/13/2019 at 8:37 PM.

Hats off to Cindy Patrick who really helped me out in a pinch (and on a Saturday no less). My bumper was hanging off of my vehicle and she got me in and the Lia service department got the job done right away. I have had my cars serviced at Lia for the past several years and they are right on the ball and do an excellent job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Could not have been better

By SiennaSu on 3/30/2019 at 11:01 PM.

Car wouldn't start without a jump, needed diagnosis. Brought into Lia the next day. Christine Jalbert was excellent in all ways possible to ensure it was diagnosed and solved while I waited a short time. Because it was a last minute problem, I was especially impressed with the service. Will definitely continue going to Lia for service to my Toyota. I need a new car and the service will weigh into my decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Service Appointment"

By Betta46 on 3/29/2019 at 2:41 AM. Helped by Courtney Rex.

Brought my vehicle in for service on March 21. Courtney Rex assisted with checking the vehicle in. He was very polite and helpful. He even suggested I schedule an appointment before the free 2 year maintenance ran out which we did. Thank you for that Courtney. It is always a nice experience when I bring my car in. I also want to mention Tina Zarlenga, she took a moment to greet and chat briefly with me while I waited. Wonderful group of people. Keep up the good work everyone at Lia's Toyota of Wilbraham.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just excellent 👌

By Letty on 3/26/2019 at 6:20 PM.

I went in to service my car and ended up with a new car. Services were amazing and very friendly thanks to all who took the time to help me during my visit to Lia's Toyota of Wilbraham.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Dave labonte on 3/25/2019 at 9:22 PM.

Cynthia Patric took my car in for a recall. She was very helpful with the paperwork and getting my service done. She kept me updated and got me in and out as quickly as possible. Thanks for the service.

I would recommend this dealer.