Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price

Non-responsive. Misleading pricing.

By PaulT on 8/9/2019 at 3:25 AM.

Non-responsive. Misleading pricing. Lack of follow through. Disappointing experience with the Dodge side of Liberty. Definitely subpar when compared to their Subaru side of things.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to do business with!

By jpepsnik on 8/7/2019 at 8:31 PM.

Liberty Auto City is a great dealership to do business with. Weather it's sales or service for your vehicle, you can't go wrong here!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan Magana was GREAT!

By KSmith on 6/17/2019 at 2:56 PM.

Dan Magana was great to work with and made the car buying experience quick and painless. What I appreciated the most was how much time he took explaining the car features and making sure everything was set up correctly before I drove off the lot. Would definitely work with him again. Thanks again Dan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CHRIS ACKER IS AWESOME!

By NELS BENSON on 6/3/2019 at 10:45 PM.

In the past 30 days my family has purchased two Jeeps from Chris Acker at Liberty Auto City and my son my need one now too! Get ready Chris. Chris Acker is a real pro and what he promised he delivered and his after the sale follow-up is great. Nels Benson Wilmette, Il

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Short and sweet

By Peggy on 6/16/2019 at 10:29 PM.

My husband walked into the Liberty Auto City Subaru dealer and told them what model we wanted and what price we could spend (after doing his homework) and was that possible. The sales team were very polite and accommodating and had the paperwork and car ready for me when I arrived after work. I would highly recommend this dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By juliecampbell on 6/16/2019 at 6:02 PM. Helped by Rafael.

Service & Body Shop took care of both damage to the passenger side door + a recall. A bit of back and forth via phone to get all the work done -- but overall good experience. They even found an earring I thought I lost and placed it in a storage spot for me! Very thankful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Subaru service!

By sandy123 on 6/12/2019 at 8:57 PM.

No hassles, fast, friendly and thorough and a car wash! Clean, comfortable & spacious waiting room with wi-fi - Liberty is the place I will continue to go to for all auto needs. Scott Nelson was a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Joe Mazza on 6/12/2019 at 6:04 PM.

Great people doing a great job with service in a comfortable waiting room. Service was done right and they checked that the work was still under warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My engine light was on.

By Judy123 on 6/11/2019 at 8:14 PM. Helped by Craig from service.

I called because my engine light was on. Craig was able to get me a loaner and fix my car the same day. I very much appreciated how fast I was taken care of. Thanks so much Craig!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Acker is Awesome!

By sandyrandol on 6/5/2019 at 4:21 PM.

Chris Acker did a great job helping me find the Jeep that I wanted! Chris gave a great overview if the car features. Great dealership! Great that Allstate is right inside as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By MarcB on 6/4/2019 at 6:39 PM. Helped by Steve.

Although there are 7 Subaru dealers closer to my home in Arlington Heights, we chose Liberty Auto City Subaru because of the good things I’d heard over the years, especially about Elmer Hansen, the sales manager and Charles Perchak, sales and leasing consultant. My wife and I both lease Crosstreks. Her lease was about to expire and I called Charles to get the ball rolling and within a short time a car arrived that met her needs perfectly. They were able to help us get out of her lease early and she’s now driving a brand new 2019 Crosstrek Limited and couldn’t be happier. Thanks again Charles and Elmer. We’ll be back in about a year for my next Subaru. Wonderful experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There is a reason I came back...

By PeterA on 6/3/2019 at 4:22 PM. Helped by Agata Klos.

... and that is because we've always had an excellent experience with Charles Perchak. This is our 4th Subaru from Charles and I would recommend him as well as Agata (in the finance office) to anyone looking for a new vehicle. Along with Howard, they made the entire experience quick and pleasurable. I've had my new Outback now for about two weeks and I couldn't be more satisfied with Charles's recommendation and the deal we made. Liberty Auto City has a first-class crew. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By imprezajm on 6/1/2019 at 6:04 PM.

I was very happy with my car buying experience at Liberty Auto City! Everyone I dealt with was friendly and helpful and there was no pressure from anyone which I appreciated. And it was great to work with salesman Charles Perchak! He was friendly and not pushy and really listened to what I was looking for in a car and with the car buying process. I will definitely see Charles for any future car purchases and will recommend him and Liberty to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were from out of town

By Buschows on 5/29/2019 at 5:36 PM. Helped by Craig Callen.

We were from out of town and Craig was so awesome in how he helped get us in and out in record time. He was so caring and gracious in his manner and personality. What a top notch employee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new Pacifica

By Thomjr on 5/30/2019 at 11:28 PM.

Service is great. This is my second car purchased. Wouldn’t go anywhere else Taken care of promptly. Love the car. Got exactly what I wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer comes first!

By mcgees@district65.net on 5/27/2019 at 11:31 PM.

Very good Customer Service. Neil was very nice and patient with me. I will be back again and would recommend this dealership to all of my Family and Friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service Experience

By jeanne marie on 5/28/2019 at 9:58 AM. Helped by Justin Mounce and a very nice young woman at check out..

I had an appointment the other day at Libertyville Subaru Service that turned out great. Everyone I had contact with was professional and friendly. I waited for an oil change and tail light recall. The work was done quickly as I waited with a small child and a dog. There was coffee and water available, which was nice. Thank you Libertyville Subaru Service for efficient and friendly service. You had a very good team there this day! Sincerely, Jeanne

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelllent Experience

By Easterner on 5/28/2019 at 1:12 AM. Helped by Michael Martin - Sales Associate was excellent and respectful, one of the best I have worked with over the years..

No hassles, great sales experience and quick paperwork and out the door. Greatly appreciated my respect for limited time and need for efficiency. Team worked very well together and provided a positive buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very hassle free experience

By Sachin on 5/27/2019 at 3:30 PM.

I was there to return my Leased 2015 Jeep Cherokee and get a new vehicle. Dan help me understand all the options I have. Dan was very patient and helpful to understand my requirement and tried to help me with the best deal I can get. They took care of returning my old vehicle and I got a new jeep in 1.5 hrs. It was a good friendly experience. I would definitely recommend Liberty Auto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall fixed

By Lynn4 on 5/26/2019 at 3:15 AM. Helped by service desk.

Needed to get our Forester in to take care of a recall. Liberty made it quick and easy. We got the car back as promised.

I would recommend this dealer.