Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By SHARIC on 4/4/2019 at 12:42 PM.

I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if you dont have a appointment and you have something going on with your vehicle They have taken the time to take a ride with me to listen to see if they could fiquire it out I have done this 2 times now and both times they knew exactly what is was They have been excellent They are very pleasant and kind I will be going there for many more years

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and expedient service

By John H on 1/12/2019 at 1:47 AM. Helped by Tom Kenner.

I Have used Dorsett for service for several years. I have always been pleased with their service and accommodating schedule. Recently came into a situation where it was time to say farewell to my car, and the Dorsett team stepped up and accommodated my needs by reviewing inventory at their TH location and bringing over whatever I was interested in. They worked with me in a very short time period to provide very affordable and competitive pricing for a newer vehicle. Tom Kenner, General Manager, personally got involved to insure my satisfaction. I especially appreciate the video link of the service and cost estimates texted to me prior to picking up my vehicle. Thanks Dorsett Ford. I appreciate your courtesy and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were treated like locals!

By 1965Gunner$ on 11/10/2018 at 7:47 AM.

My husband and I are from Utah, we were visiting family in Indiana. Our car was making an odd noise in the front end. I called a couple of places to have it looked at and Dorsett seemed to be the best fit for us. When we arrived we were told the repair was going to take a couple of hours. They were very accomodating, they gave us bottled water and coffee and offered to pick us up some lunch while we waited. They explained exactly what they would do and how much it would cost. They truly made us feel like locals and that they valued our business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Friendly Dealership

By Wheels2017 on 9/20/2018 at 12:56 PM.

I would recommend this dealership for service. The employees I spoke with were professional, friendly, and were able to answer any questions I had regarding my service visit. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Customer service

By Carreview22 on 9/16/2018 at 8:34 PM.

Ryan Walton took time to walk me through each feature of the vehicle and answer all questions I had. He even took the time to show me options on different trim as I compared two vehicles. It was clear that he wanted me to have all of the information needed to be a knowledgeable consumer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By JordanR on 8/21/2018 at 1:31 AM. Helped by Jeff Richey.

I went in to get a warranty repair on my vehicle and had two hours to utilize shopping because I’ve been looking for a new vehicle anyway. The staff at this location is great, helpful, and wants the customer to be satisfied. I left with a new vehicle, not as a sales pitch, but because they helped me to find something that suited what I was looking for. Ryan Walton was very helpful in finding a vehicle that met my wish-list, and Shawn Walton added to this service giving me an idea of my ballpark figure. Ryan also let me leave with a vehicle that I never would have looked at on my own and I appreciate this. I have the features I wanted at the price I wanted, which I wouldn’t have without his help. Jeff helped all of us on the financial side and I got more than I ever expected with the warranty benefits at the best value. Dorsett wasn’t my first choice, but I’m glad that I took the time to work with them, and will definitely be my first choice in the future (hopefully working with these three).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase

By FordMead7 on 7/22/2018 at 5:18 PM.

I came in and looked at a few trucks. I ended up getting a great deal they had a better price than other dealers I went too. I left that day without buying the sales staff didn’t pressure me they where very nice gave me a call later to check in and that’s when I pulled the trigger and bought a truck. Came back the next day and got my truck they even had it waiting on me out front I will definitely shop here again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The helpful and friendly dealership

By Dodge gal Doris on 6/27/2018 at 12:02 AM.

The helpful and friendly dealership I was on my way home from work my car horn would not stop blowing and blowing even when I stop the car and got out no key in it my friend Liz took me to Dorsett and they were very friendly and helped me get my car back on the road for I can get home thank you very much good job 👍All the people that helped with my car were very friendly and nice dorisjohnson1956.dj@gmail.com

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Staff, Excellent Service

By Brown, Mike & Debbie on 7/1/2018 at 12:04 AM. Helped by Scott Wilkerson.

Really a great Dealership, Friendly Staff and very helpful. I want to give a Special than you to Scott Wilkerson for the great deal he got us, and for Joe, the dealership manger for his help, he to is awesome. Thanks to all the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Busy day

By busyKelly7 on 6/28/2018 at 3:41 PM.

I stopped by and talked with sales department and I explained I want a new suv But I prefer to do everything on the phone They said no problem And before you know it they got back to me fast I am extremely interested and just waiting on my last few payments before I finish out

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By rainday872018 on 6/26/2018 at 11:58 AM.

I called asking about a fusion Came in worked with joe he went over the car with me and my finance options I ended up purchasing the car that day Came back a few days later with some questions Shawn helped me with that All around great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty dealer

By Greatdealguy1 on 6/25/2018 at 4:34 PM.

I went in and looked a used car, the general manager joe looked at my car and gave me a decent deal. I asked for a little time to think on the car deal They didn’t pressure me I waited a few days and called them back we made a great deal I was very happy with joe and the salesman Shawn even did the paperwork with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Polite sales staff

By Wrangler1 on 6/25/2018 at 12:51 PM.

I walked in to look at a new Ford Explorer I met the General Manager he was extremely friendly and helped me, until a salesman was free. Both Joe and Shawn were excellent to work with I would recommend this dealer 10 out of 10 times They even introduced me to the service department before I left

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Awesome!

By Taylvr24 on 6/22/2018 at 6:47 PM.

He was so helpful getting my settings in my car corrected! I tried for hours to fix it and he did it in 5 minutes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck repair

By Chevytruck9 on 6/22/2018 at 1:19 AM.

Shawn Walton went the extra mile to make sure my truck was fixed right. The service people did a great job of finding the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By loveCubs82 on 6/22/2018 at 1:37 AM.

I went in and had a oil change and a check engine light fixed , they offered to buy my truck. Ryan took me up front introduced me to a salesman named Shawn he and I discussed me buying a car Ryan and Shane got both of my cars back up to normal working order.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Aubs21 on 6/22/2018 at 1:31 AM.

The guys here are very friendly and helpful. I will definitely come back in the future and recommend my friends and family to go there as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Serviced car

By waltonc2018 on 6/22/2018 at 1:24 AM.

Very friendly atmosphere, was treated like family. Clean environment, employees were very friendly and helpful, car was serviced and was done in a very good time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased!

By Traveller1 on 6/21/2018 at 3:00 PM. Helped by Brian Dorsett.

Came in for just an oil change, and got out for less than $70!! Usually pay $100. plus so this was a welcome change! While waiting in customer lounge, the owner himself walked through and stopped to talk to make sure all was OK, and just to visit. This was a treat for me as I never expected to meet the owner who was a player in Major League Baseball for several years! I cannot recall ever at any dealership I have been to ever being asked by the dealer himself how everything was going, much less taking the time to visit and "talk shop"! Shane and Ryan in Service were both helpful as well, polite and professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, courteous and knowlegeable

By caddyowner on 6/8/2018 at 12:52 AM.

I have never in all my life had a better experience at a car dealership and I've bought many cars. I researched a car online prior to visiting the dealership, but from the moment I drove onto the lot the entire crew made me feel comfortable. They answered all my questions without pause and were forthcoming with the small issues with the car and took care of them promptly. The financing was flawless. I would recommend Dorsett Ford to everyone, anytime.

I would recommend this dealer.