Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
3.1  

Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Great place. Not so honest people

By Angryman on 7/14/2019 at 8:19 PM. Helped by Said.

I love my car. But....I will never buy a car here again or recommend anyone. They tell you what you want you to hear and that's it. I have been to this dealership 4 times and only had my car a month. Keep in mind I live an hour away. On one of my many times to pick up my car the sales guy didn't even look at it. The receptionist gave me my keys, no paper work or anything. On the original sales ticket they were supposed to remove some minor scratches... they are still there. My muffler tip needed to be clamped.... it's still hanging. The smart shield was supposed to be applied... never applied! I wiped my finger under my spoiler to show him a finger full of black dirt. My car wasn't even cleaned. All of these things were marked completed on my paper work but not physically done to my car and its still not done so I have to drive back out again with nothing to show for it but a "sorry about that sir. I was definitely getting the run around from my sales guy Said. I had to stop dealing with him. Since then I've spoken to 3 "managers" all of whom apologized multiple times. They do a great job at apologizing but not a great job of honoring what they say they did or would do. I've been getting the run around for a month! The one star is because I had to and because they had pizza one day. What kind of outfit are you guys running?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Didn't get past a convo with the "Sales Manager"

By TheTripletDaddy on 7/12/2019 at 11:56 AM. Helped by Bryan Jackson.

In today's commodity car shopping world, you just can't play silly pricing games with possible customers anymore. In most cases, if someone is reaching out to a dealer, it's because a) you have the car they want and b) you have it at the price they want listed on your website. The fine print for Lindsay CDJR reads that the "Love It Price" includes applicable manufacturer rebates and rebates associated with dealer financing. IOW, rebates you don't really need to qualify for. Ok, fair enough. It also reads that "Additional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc, may be available." My translation on this is that I should be able to walk in off the street and get the "Love It Price" without any special qualification as long as I finance through the dealership. In my case, Bryan said that FCA requires them to show the lowest possible price, inclusive of every possible rebate, in their "Love It Price." In short, 100% opposite of what their own website shows. So, he's either playing games or he didn't know the rules. As the "Sales Manager," I don't need to tell you what I believe. In summary, I went to a competitive dealership last night with a nearly identical version, who ACTUALLY honored their internet sales price, and bought the truck of my dreams. Thanks for making it easy Lindsay CDJR.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great deal

By Themattk18 on 7/10/2019 at 9:38 PM. Helped by Hassan. Said..

I went looking for a specific Jeep Gladiator. That had it on the lot. Made an appointment with Hassan. I was greeted by his sales partner Said who I primarily worked with. I was trading in a 2017 Cherokee. They checked it out while we test drove. They have me more for my trade than I was expecting. My wife wasn’t with me but did get her info by text/email. When it came time to sign the paper, he drove up to Sterling where my wife was at and got it signed. Happy with the Gladiator!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible unbelievably

By Waterjeff on 7/3/2019 at 1:07 PM.

Made an appointment days in advance with Brad in Service.. dropped off night before and had a 10am apt on a Wednesday.. long story short Brad held me car hostage for 7 days .. each day I would have to call around 4 to find out status of diagnostic test and would get could not get to it today sorry .. I need my work truck and he made it clear from day 2-3 that they don’t care about our time. I left many messages and finally after no response and them hold truck I guess hostage with no info ..I had enough and call dealers GM who said Brad was out today and we are on day 6 now....and report is in and Brad will call tomorrow day 7. No call from Brad so I called around 11:30 and told him that I would pick up truck later that day and will let everyone what a horrible business this is the ..the guys working up front when I cam to pick up car just shaking their heads cause they hear this a lot about Brad .. then I get a handful of calls saying I am in sales and I see your truck in service and they try to sell me a new one ..lol. I hope that anyone is hat reads this lets any friend or family who they care about not to visit this dealership and especially not Brad .. a horrible employee.. to top it off I told to GM and he went over cost and then next Day day 7 Brad does the same thing but then price was 900$ more for same work. Rip off people and we really should not give companies that are run this way any business.. do yourself a favor steer clear of this place

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Happy with our jeeps

By Marita on 6/20/2019 at 2:07 PM. Helped by Haval Shamdeen.

I want to thank Haval Shamdeen for helping get our new cars, we love them!!! Thanks again Haval. Ibought a Cherokee and my husband got a Wrangler.....

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed and Frustrated

By Sandman on 6/11/2019 at 12:22 AM. Helped by Sales : John Dill. Finance : Mo.

My wife purchased a 30k Wrangler, that was listed for 28,600 on car gurus. When I questioned why it was listed at 30k during the "negotiations" I was shown a paper that had the price and some fees added to it to get to that 30k price. There were two 2018 jeeps there. One with 8,000 miles for 29,600, and one with 20k miles for 28,600 which is the one we ended up purchasing as the other's keys could not be located. However, on the Finance paperwork those fees were not detailed and the price simply started at 30k and what I thought was shown on the paper were added to the purchase price in the contract. Several times I said we were leaving and John the salesman was a bit pushy and argumentative saying that "We stayed open late for you, and that he didn't want us to lose the jeep" Which there were other customers there as well, so it wasn't just us there. We were then sent the finance person, Mo. Who focused on the monthly payment that my wife wanted to stay at. He showed us a bi-weekly payment that included a warranty for $3,500 and a maintenance contract and Gap. I told him I wasn't interested in the Maintenance contract and he said it was included with the warranty. He had my wife start signing the paperwork and didn't go over the numbers as has been our normal experience with purchasing anything. During this process the Jeep was being cleaned and detailed. Finally after close to 4 hours we go home tired and hungry. Wife is happy she has her jeep so I thought everything was good. That night after she is in bed I go out to sync her phone up to the Jeep and the interior is relatively filthy. There was dust all over the dash, sun visors, and the carpet was dirty. I cleaned it up so she would have a clean jeep to drive to work. Then I look over the paperwork. Shame on me for not doing that more so during the process as she was doing all of this on her own with the financing. I notice the entries for $2,000 Maintenance and $800 Gap. Which we were told were included. I also notice a paper that was in the paperwork that included the CarFax, that we weren't shown, and it shows the Jeep was also a fleet/rental vehicle that wasn't mentioned at all during the process. We go back up the following night after sending an email to John the sales person and my wife talks to a manager during the day, who understood her concerns of the 30k jeep becoming a 39k jeep. I can't remember his name, but he was friendly enough and who we meet when we arrive the following night. We are sent to another finance person who I also can not remember his name. It was a different one than the night before obviously. During this time we notice there was also a $900 charge for a wheel and tire warranty that wasn't mentioned once during the conversations. All that mattered was that he got everything into her requested monthly payment, but not really since there is an extra month with that bi-weekly payment finance method. The second finance guy was still pretty pushy; however, we take everything off minus the Gap insurance, which I still am not 100% sold on, but it wasn't too much of a hit. We are told the payments will remain the same and the Jeep would just be paid off quicker. Which is fine. During this time the Jeep is sent in for another detail as John said he would do that when we come up for the front license plate bracket, which no one knew of and we are told the JKs just have the plate screwed into the bumper through the divets on the surface, which is fine. The interior still wasn't that clean and the sun visors, that I didn't get the night before, are still dusty as is the back seat area. The next day we get a voicemail from Mo that a new contract with a better interest rate and monthly payment through Suntrust, our bank, has been sent to my wife to sign and return. This is relatively good for us, but I still feel we were overcharged on the Jeep that should have started at 28,600 and not 30k. I don't like submitting bad reviews, but this was a very bad experience for her and myself at every step of the process. This night was simply unacceptable. I will never recommend any of Lindsay dealerships to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience Purchasing a new 2019 Pacifica

By ranhangatt on 6/5/2019 at 2:02 PM. Helped by Said Hashemi.

Probably the best overall experience buying a new car we have ever had, thanks to the great folks at Lindsay Chrysler Dodge Jeep Ram in Manassas, VA. We worked with Said, the salesman, and told him what my wife wanted. After a quick search on the computer, he took us to the exact vehicle, and then let us take if for a test drive. Then we had a great experience with the financing department and even though we were a little over our budget, we were satisfied. Said then assisted us in transferring all our items from the old vehicle to the new Pacifica, and even made a long trip to our house to drop off my cell phone which was accidently left in their car. Great Team and Great Experience!!! Thank you very much Lindsay.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Superior Sales Associate

By Ed on 6/3/2019 at 8:59 PM. Helped by Sam had a n assistant that was great also!.

I recently purchased a Certified Chrysler in April. I had already spent a couple of days at other dealerships and could not find that perfect fit. I took a chance and drove all the way from the Richmond area to Lindsay in Manassas. I drove in and looked around for a while and was about to leave when finally a salesman asked if he could help me. Sam Rosa spent the next few hours to put together a great deal on my purchase. While he was helping me, I felt as if I was the only concern that he had. No distractions and side stepping until we had a deal. Now this took a number of hours, but Sam was great! I cannot tell you how highly regarded I felt as a potential customer. Ask for Sam Rosa if you want the best in experience in buying a car. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Lkuabbgkshb on 5/29/2019 at 8:41 PM. Helped by Ivonne.

Worked with Ivonne. Worked with me to get the trade in I wanted and the price on the car I wanted. The only thing is that the dealership was short finance people, had to wait 2.5 hours to sign my paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best experience

By megain on 5/26/2019 at 2:46 AM. Helped by Hassan.

Thank you hassan for every thing .. we love our new ram highly recommend lindsay manassas best dealership in manassas .. thank you guys best experience .thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Bikini Sahara

By Janet1234 on 5/25/2019 at 4:06 PM.

After shopping all of the dealerships from Fredericksburg to Fair Oaks, Culpeper to Koons, I worked with Derrick Pullen for almost 10 months on finding the right Jeep, right color, right model. We went back and forth on at least two deals, with me walking away before the third time was the charm. Derrick never failed (although I am sure he was exasperated a few times), never high pressured sales push, and always tried to keep me up to speed with what was happening with check in calls or email. Finally, it was time...and I knew that Derrick was the guy and Lindsay was the place. He was happy to see me, help me through the paperwork and process and showed me through my new purchase. I would highly recommend Lindsay, and Derrick Pullen for your purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Dodge Charger & Chrysler Pacifica - Stephen Wheaton

By Wheaton Family on 5/22/2019 at 9:59 PM. Helped by Kyle Whindleton.

The experience we had with Kyle was truly amazing! He was able to answer our questions from start to finish! He helped me get into a 2019 Dodge Charger and my wife a 2019 Chrysler Pacifica. I've already recommended my close family and friends to Kyle and we plan on doing business again in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By LLcool on 5/19/2019 at 12:08 AM. Helped by Chris and Omar.

I went to look for Jeep Wrangler specific year mileage color and so forth and they had it. Omar my sales guys was knowledgeable friendly and listened to what I wanted. They also did give me a deal I could afford. Loved my experience in Lindsay Jeep. It was my first time there but not my last

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made Me A Challenger Owner For Life!

By Ben W. on 5/17/2019 at 7:28 AM. Helped by Zian Santos, Yev Primbetov.

The people at Lindsay Dodge are the kindest, most helpful people I have ever had the opportunity to work with while buying a vehicle! My Sales Associate, Zian Santos, was the most kind and helpful Associate I have ever had the pleasure of working with! She was always there to answer questions and to help me work through any concerns I had! I'm very grateful for her making this process as easy as possible and would absolutely request to work with her again in a heartbeat! I also had the opportunity to work with Haval Shamdeen, Dominique Williams, and John Melber who were all a pleasure to work with and made me feel like a member of the family! They all (including Zian) worked tirelessly to ensure that I was a very happy customer and their kindness and helpfulness made me a Challenger owner for life! I would also like to thank Yev Primbetov, my Finance Associate who was not only kind and helpful, but ensured that I received the best warranty and maintenance package I have ever received in my life! I was a BIG Volkswagen owner for years and always thought that they had the best packages available...until I met with Yev and found out that I could receive a 10 year 100,000 mile bumper to bumper warranty in addition to a FULL maintenance package! Again, made me a Dodge Challenger owner for life!!! I would like to thank you all for EVERYTHING!!! And I am looking forward to YEARS of working with you all!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wrangler for Mother's Day

By Jeepmom1! on 5/13/2019 at 10:50 PM. Helped by Garrett Wynham.

Garrett did a wonderful job helping us figure out the best Wrangler vehicle and purchasing option to fit our needs!!! I sure do love my new Jeep Wrangler!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchasing made Easy, Smooth Transaction

By Hopkinsaj on 5/1/2019 at 10:50 AM. Helped by Garrett Wynham.

I purchased a new, 2018 Jeep Wrangler unlimited JL from, Lindsay Chrysler Dodge Jeep Ram recently. Both the dealership and my Salesman, Garrett Wynham made purchasing my new vehicle a pleasant experience. Garrett made the transaction smooth and as painless as possible. I highly recommend Garrett to anyone looking to purchase a new, or used vehicle. Like me, if you're the type of person that dreads going into a dealership and is worried about all the hassle that you encounter at most dealerships, then you need to go to Lindsay Chrysler Dodge Jeep Ram and you need to ask for Garrett Wynham. My experience was hassle free and pleasant. Lindsay also has a great staff on sight to answer all your finance and vehicle related questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for all your help in choosing the right pick-up

By Rich on 4/30/2019 at 1:54 PM.

My wife and I would like to thank everyone at Lindsay for helping us with our purchase of a pick-up. This was a first-time purchase for us and we had particular needs to satisfy. The saleswoman was very knowledgeable, personable and helpful to us in navigating through all of the options that were available and the inventory. She ensured that we were able to get a pick-up that suits us and our needs. Then the managers and finance rep made sure it become reality. Thanks again for everyone’s help at Lindsay Manassas Chrysler Dodge Ram.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!

By HappyCamper on 4/28/2019 at 8:26 PM. Helped by Michael Bromley.

If you are in need of a vehicle, Lindsay’s truly a “Love It” experience. Highly recommend this dealership, they are friendly, courteous, and driven to make a deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My daughters first car!!!

By SiddiQui’s on 4/28/2019 at 9:58 PM. Helped by John Dill and Le from finance.

Had an awesome experience John Dill help my daughter know and understand her new car. Very understanding. It would not be right to say Le is the first finance guys I have met with brains and humor. He discussed all the options with my daughter and worked with us till midnight. My daughter is actually having fun and glad she met people who worked for her interest, rather then the other way round. In fact because of these people I will buy a Durango from the same showroom

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fabulous

By Chery2019 on 4/28/2019 at 2:43 AM.

This dealership is fabulous to work with. They listen patiently to exactly what we’re looking for on our next vehicle to purchase. After we seal the deal, their sales and finance staff took all the time to go over all details and features of our new SUV until my wife is completely satisfied. Loved our new SUV!!

I would recommend this dealer.