Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

transmission warranty

By rob on 9/19/2019 at 3:03 PM.

service is always great, guys are courteous and helpful. thanks for taking care of me in timely matter, we will be back soon, tahnks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service / Repair

By flhenslin on 9/17/2019 at 6:58 PM.

Dean Sayler, in the service department, is the main reason I bring both of my cars to Lithia to have them worked on. I am always treated with kindness and truly trust what Dean tells me needs to be done. Dean calls me and explains what the problems are with my car and always tells me the cost. The men that work on my vehicle always do a very good job. I am very pleased with the service department and it starts with Dean Sayler kindness and knowledge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Odinsowner on 8/19/2019 at 6:38 PM.

Great service and Easy to work with, just let them know what you're looking for and they will find it for you . Brynn was amazing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Only dealership I've ever used after warranty expires

By Safetyguy on 8/15/2019 at 11:05 PM.

This is the only dealership I've ever used for maintenance or mechanical work after the factory warranty expires. First, they're actually open on Saturday which is what started it, but we've continued to return largely because of our service advisor. He treats us very well and does what he says he's going to do WHEN he says he's going to do it and there's never been any financial "surprises". I've even used this place to perform engine swaps.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Garbage

By Eddie White on 8/9/2019 at 9:25 PM.

They will lie to you and do incomplete work. Buyer beware. Chris in the service department is also very rude and unproffesional. I will be going to Bozeman from here on out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful people

By RobM406 on 8/2/2019 at 6:25 PM.

These guys were helpful and courteous throughout my repairs and were helpful in dealing with the warranty company. I’d definitely recommend them if you’re in need of repairs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience.

By Durango19 on 7/30/2019 at 11:23 PM.

We were looking for a particular car. They did not have it at your Billings dealership. Cameron found one in South Dakota and brought it to Billings for us. We were treated very well. The deal went fast and smoothly. We will tell people how well we were treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience!

By Mike7a10 on 7/19/2019 at 1:59 AM.

I enjoyed being quickly greeted. Alex was very knowledgeable about the Ram trucks and was able to answer all our questions. He was polite and ensured our new truck was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Gladiator sale

By Marc1 on 7/17/2019 at 2:38 PM.

Great sales team. Very helpful and knowledgeable. I would recommend this dealership to all my friends and family. Definitely did not feel pressured. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By ronin454 on 7/3/2019 at 5:11 AM. Helped by Donald Melber - Outstanding sales rep. He was tremendously helpful and friendly..

My wife and I recently bought a new Jeep Renegade. Our Sales Rep. was Mr. Donald Melber...he was excellent! We really appreciate all he did for us, and will be happy to recommend Mr. Melber, an Lithia, to our friends and family. Ms. Denise Walcker was also a joy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By AClarkson78 on 6/30/2019 at 2:00 PM. Helped by Ben Garst.

My husband and I went into Lithia yesterday in hopes of getting me an SUV. We don't have the best credit and needed to stay at an affordable monthly payment. Ben worked so hard to get us into something that we not only loved but would work financially!! Will definitely be going back for any future purchases.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
5   Quality of Work

2019 Jeep

By Jackie74 on 6/3/2019 at 7:14 PM. Helped by Shilo weeres and Charles.

I have had nothing but issues with my 2019 Jeep sense the day I bought it , and the sales mangers refuses to put me in another vehicle ,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great day at Lithia Dodge in Billings

By Schultzy on 6/18/2019 at 2:17 PM.

As usual, I had another outstanding experience at Lithia Dodge in Billings. Everyone working there is awesome, friendly and very customer driven! Thanks again for a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Tammy and crew

By Danielle on 6/17/2019 at 6:22 PM. Helped by Tammy.

I came in to get my oil changed and Tammy was already getting my car set up within 1 minute of my arrival! She was friendly and very helpful. She asked if I had any other concerns with my car. Had she not asked I likely would have forgot to have them look at my brakes. She called to update me on my brakes and had options ready. Great service! Truly appreciate it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dillon Johnson

By SandyDVM on 6/15/2019 at 1:42 AM. Helped by Dillon Johnson.

Dillon was very patient and knowledgeable. He was not high pressured and took time to explain everything very well. The entire process went very quickly. I would recommend Lithia highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cruise control

By MoparMan on 6/15/2019 at 12:28 AM.

My 2014 Ram 1500 was not activating the cruise control from the steering wheel buttons. I called Ryan and he got me in the same day and had my vehicle fixed under my extended warranty within an hour and a half. I was also able to use their shuttle service so I could take care of other errands while my truck was being serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleasant

By Shilo4082 on 6/3/2019 at 3:11 PM.

Stopped in to test drive a Cherokee Trail hawk. Met with Burton Pierce and drove the car available and decided it was the vehicle we wanted. Burton looked for and found the color and accessories we desired and we worked a deal in short order. We were short on time and they got us out of there quickly late in the afternoon. The car was in Helena and they drove over the next morning to pick it up and we had our new Red Cherokee Trailhawk that afternoon.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SELLS LEMONS

By Unhappy Buyer on 5/22/2019 at 1:40 AM.

Sold me a used car with a bad transmission and unwilling to repair or trade out the car, had the car barely two months. I thought there was a problem with the transmission when originally bought it but was reassured that nothing was wrong with the car and passed full inspections, including the transmission to find out the sales manager and salesman took it for a test drive and them listening to the car meant the transmission was good and fully inspected. I WOULD NOT RECOMMEND BUYING FROM THEM UNLESS YOU WANT TO GET TAKEN ADVANTAGE OF!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was great

By Charscar on 5/16/2019 at 5:16 PM. Helped by Dillion Johnson not sure of finance girl.

Everyone was friendly and informative explained everything to us so we had no confusion. We had always had nice experiences going there to look or buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By jwhi304359 on 5/7/2019 at 6:45 PM. Helped by Chuck in parts.

I drove to the dealership on 05/06/19 to get a quote to buy and have installed a trailer brake controller for my 2016 Ram Rebel Pickup. The Parts & Service Department coordinated to install trailer controller in my pickup the same day. Thanks!

I would recommend this dealer.