Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Dcute on 8/4/2019 at 4:49 AM.

Thank you to a great team! The customer service was fantastic. Don was very helpful in all aspects of the sale and even called me after I purchased a vehicle to ensure that I was happy with the purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Jeanie on 7/31/2019 at 8:23 PM.

My appointment was scheduled for 10:45 am but when we arrived at 9:30am, service started the job. Thanks so much as we are out of town!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely will be back!

By CB on 7/3/2019 at 4:23 PM.

I got an appointment scheduled at 4pm for an oil change. When I arrived they were friendly, asked me a few questions, and got to work on my vehicle right away. They did a great job and I was in and out in about a half hour! Perfect!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i can count on Lithia to keep my DODGE on the road.

By highwayman on 6/22/2019 at 3:27 PM. Helped by Heath Rosenau.

Always nice to read the checklist from Service and see how the condition of my truck is, I can count on that. Visiting with the employees that have been there many years is always a treat to see them.

I would recommend this dealer.

Overall Rating

3.7  

5   Customer Service
5   Friendliness
1   Overall Experience

Finance dept sucks

By Larry2004 on 6/17/2019 at 4:32 PM. Helped by Russ in sales and a lady, don’t remember her name.

We went looking for a vehicle and found one we liked. They basically wanted to give us nothing for our trade, then came out with an offer on the car we liked with a two year loan and monthly payment that was ridiculous, then they tried to push us into an older vehicle with higher mileage with a 72 month loan. The sales staff was great, but their finance department is s bunch of morons. Will not recommend them, and we will not go back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Ram Power Wagon purchase.

By Rick on 5/2/2019 at 2:46 PM.

Don Is a top notch salesman. Knowledgable of vehicle and very helpful. Don did not pressure me into purchasing extended warranty. I really appreciated that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 jeep renegade sport

By jan 123 on 5/2/2019 at 6:52 PM.

I appreciated the patience with which he explained the operation and care of this vehicle. He was very welcoming and sincere throughout the process. Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By shelbyk_21 on 4/19/2019 at 1:05 PM. Helped by Amy Peppin, sales.

Amy was great sales person. I am loving my 2019 Jeep Cherokee! She made the process smooth and listened to my concerns and desires. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sale!

By sparkybeck on 4/7/2019 at 9:46 PM. Helped by Alex Tewell.

Had the vehicle we wanted pulled up as soon as we arrived (I had done some info searching a few days prior) and was able to go on a test drive immediately. Sale went as smooth as any sale should go. Impressed with the sales team going through every option available to us. We drove from Fargo to this dealer for the reason that they had the closest match to the vehicle we wanted, but glad we went out of Fargo for our purchase. Will gladly do business here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ozzie78 on 4/3/2019 at 9:47 PM. Helped by Not sure of his last name but Mark ( Service Manager) was helpful also..

Don was very knowledgeable and helped us through the entire process. He took the time to make sure we got the vehicle that best suited our needs and budget. We had a small issue with some preexisting damage and that was handled expeditiously. This was our first Dodge and my first experience with Lithia and we were pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don was very helpful

By craggy,debbie123 on 2/22/2019 at 5:06 PM.

Don was very helpful & went over my options of my new 2019 Jeep Cherokee. I appreciated his assistance! He answered any questions I had and I know I can call him with any other questions or concerns. We have purchased other vehicles with Don and have always been very pleased with service he provides us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

satisfied customer

By cargal on 1/18/2019 at 3:16 PM. Helped by I didn't know any of the names. It was a young lady, but the person that did the oil change I didn't even see..

The gal at the service desk remembered I needed the tires also rotated this oil change. The oil change was done very promptly and everyone is very courteous there.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good Service

By RBergh on 1/17/2019 at 3:48 PM. Helped by Brad Korsmoe.

Service writer was very professional and courteous. Vehicle was completed with in the expected time frame. only complaint is Oil change personnel did not reset oil service life gage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service, friendly person

By TgzEmily on 1/13/2019 at 3:57 PM. Helped by Dave’s Flitter.

When I first got there I was greeted by a friendly man. Got a ride to Best Buy by another social and friendly worker. After returning my car had the check engine light on. They had me pull in and get it taken care of before I left. Great business.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch

By Kylez on 12/24/2018 at 4:33 AM.

They had an Internet ad that listed a vehicle that was significantly lower than it was supposed to be. The ad was listed for well over 24 hours and they had countless people come in to purchase a vehicle, only to have them switch the price and say they won’t honor it but will sell it for a different price. When I pointed this out, they blocked me on their Facebook page a refused to work with me or the others involved.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Ram Pro Master City Purchase

By erickhtg on 12/19/2018 at 6:43 PM.

Don Sandbothe made my purchase hassle free very pleased with the friendliness of all the staff thanks to everyone I worked with Todd Erickson/Erickson's Heating & Air Conditioning

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Jeep purchase

By Henry on 12/19/2018 at 1:17 AM.

Traded 2014 Jeep Rubicon to a 2018 Jeep Rubicon Very pleased with the friendliness of the staff when looking at updating my 2014 jeep. Very good job .

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Sales team took advantage of my grandson

By Grampa on 12/18/2018 at 9:46 PM. Helped by Amy.

Grandson leased his first new vehicle last week. a 2019 Dodge Ram ..4 hr process. Test drove two new units off the lot. Part of pitch was “ all our new pickups get a Tonneu cover” which test units had. Made the deal, but they needed to get the unit from another dealer. Didn’t have a tonneau cover on it, but sales staff said they would work it out..maybe off another unit in Stock on their lot. Didn’t happen.. Grandson went to get pickup on Monday.. sales team pushed to close that deal w/o cover and did.. several discussions got nowhere.. $500 “their cost”.. good lesson learned — sales people ... Manager should have stepped up and made it good..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Danndl on 12/18/2018 at 5:57 PM.

Great customer service would definitely work with this dealer ship again Very comfortable atmosphere. Very willing to work with us. Thanks to everyone we worked with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By BrittneyA20 on 12/4/2018 at 6:52 PM. Helped by Alicia Cameron Davis.

Everyone was very helpful and kind. The customer service was a fun and happy experience I feel like I left with a perfect car for me and friends. They answered all my questions and made me feel like what I had to say mattered. Thank you all

I would recommend this dealer.