Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.9  
Friendliness
2.8  
Overall Experience
2.9  
Price
2.4  
Quality of Work
2  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Getting ripped off

By Ron stuck without a Jeep on 7/9/2019 at 6:28 PM. Helped by Two Ricks.

Had Jeep towed in. They were told the problem with the Jeep and they said it was not that instead replaced a pcv valve. Took it back the Monday after it was fixed because it was doing the same thing. Turned out it was what was told to them from another repair shop, me and the Jeep book. Wanted to charged me 308 for part and labor would be free. This is after I paid 30 for part and 215 for labor. I have turned them into BBB.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

customer Service

By weinand on 5/22/2019 at 10:17 PM. Helped by Amanda Stephenson.

Recently leased a Compass and I love it. I was impressed with our experience. We went in just window shopping and because of the selles rep. Mrs. Stephenson working hard we were able to get into the car. She was very polite an went above and beyond to help us. everyone in the showroom were polite and a lot of help. The loan officer went thru everything and it was great. I will and have refered Amanda to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By Horrible people on 5/2/2019 at 11:09 PM. Helped by Rick in the service department is a jerk and needs taught customer service.

Never buying a car or truck here again as they dont stand by warranty's that are on vehicles... 0 stars if I could go that low... dont recommend anyone to buy cars or trucks from these chumps

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Dereoli68 on 11/21/2018 at 8:19 PM.

Trenton Thomas did an amazing job to get me in the truck of my dreams! Thank you. I will definitely recommend him! I will tell everyone

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Don’t lease

By dontbuyfromlithia on 6/27/2018 at 5:53 AM.

I leased a new vehicle from them. They had a lot of problems with the paperwork. Seemed like there was a lot of confusion. Things were not explained well

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Horrible service, poor customer dealings

By Craig Feldbaum on 4/3/2018 at 4:33 PM. Helped by Ashley Lancaster.

They may be able to sell you a car, but their service department is a total RIPOFF! Avoid this dealership at ALL costs! They are unabashedly deceitful!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pleased with Service

By Gil on 11/9/2017 at 5:36 PM. Helped by Joshua was our salesperson. Don't remember the manager's name that we dealt with.

I purchased a 2006 Dodge Ram 2500 with low miles last August. Had battery problems almost two months later. The battery problem caused the module to do crazy things. The module was covered under the two month warranty we got when we bought the vehicle. My local dealer in Yakima said the batteries were fine. Eleven days later the batteries failed again. We called Twin Falls dealership and the manager agreed to pay for new batteries for my truck. I was very pleased with the positive response and recommend Twin Falls if you are looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT

By stacyandamie on 3/27/2017 at 5:37 PM. Helped by BRET.

FRIENDLEY STAFF FOR A DEALER BRET WAS REALY NICE HAD OIL CHANGE WAS FAST . WOULD HAVE FAMILY AND FRIENDS COME HERE FOR SURE THANKS ALOT

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service Dept.

By Cash Sigler on 3/23/2017 at 6:54 PM. Helped by Don't know their names.

Had a scheduled appointment for a recall made 3 weeks prior, and they did not have anything ready to go. Asked if we could come back April 10th!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Derrick Furukawa

By Jenaj on 12/30/2016 at 3:52 AM. Helped by Service desk.

He was very knowledgable and I like that he wasn't a pushy salesman. (That is one thing I can not stand) I would diffenately recommend my friends & family to him to buy a car or truck. The service department needs a little help!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Racergrn on 11/16/2016 at 2:27 AM. Helped by Jorge.

Friendly small town dealer looking to provide the best service. Friendly staff willing to answer any questions. Thank you for a great experience Saturday salvaged by lithia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not be happier

By One happy customer on 11/3/2016 at 7:00 PM. Helped by Derrick, merced.

From beginning to end best service ever. Sales Management and service treated me like I mattered which was a nice change. They did not forget that I existed after I had signed the papers. They also helped me schedule future service and repairs.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Just oil changes.

By jdbduck on 10/30/2016 at 4:40 PM. Helped by unk.

I have been having my oil changed every 3000 miles for the last 6 years and have not really spoken to anyone except someone telling me your vehicle is done and let me walk over so you can pay your bill. That is the extent of my interaction with any employee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly people and wonderful service!

By Kim on 10/5/2016 at 9:38 PM. Helped by Derrick Furukawa.

I went in for a surprise visit completely unprepared and with no car knowledge (luckily I had my dad with me) to look for my first car purchase. The people here were very patient and informative and were more than willing to work with me to find a payment plan that would fit me. I am so glad that I went here for my first car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Rooster and Hen on 9/30/2016 at 3:40 PM. Helped by Don't remember names, sorry..

We have had about 4 oil changes over the past year and without fail, every time excellent timing and service! So thankful for your excellent waiting room too!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Car buying!

By Rogue42 on 9/4/2016 at 10:03 PM. Helped by Kevin and Juan.

The staff was very nice and knowledgeable. Mike likes to tease people and they teased him right back, which is what he likes. They made it very easy to purchase our car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Ram 3500 elko

By Optimus prime on 9/4/2016 at 2:31 AM. Helped by Greg.

I really like my truck told all my coworkers about the good prices and good sales people they had at twin falls Litha dodge and the job service did on my running boards

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer

By barrick45 on 8/30/2016 at 1:26 AM. Helped by Creed Wright.

Had a great buyer experience at this dealership The people were very friendly and Creed Wright gave me a great deal on a very nice truck and they even delivered it all the way to Elko Nevada! Very professional people and very nice environment to buy a vehicle. Creed did a great job and was very helpful and answered all our questions in a very professional manner! Would highly recommend this business!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great people!

By ashley armstrong on 7/31/2016 at 3:50 AM. Helped by Creed Wright.

I contacted the dealership to get a quote on a Jeep Grand Cherokee. Creed responded to me very quickly and maintained contact throughout. He made this process very simple and I definitely feel like I walked away with the best deal possible. The only offputting thing about my experience was a little bit of a wait (4 hours total in the dealership-not sooo bad) but also all the additional "travelling sales people". It made the dealership very crowded. Great experience and I woudl recommend my friends if they are looking for a new vehicle. Thanks, Creed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service.

By CowboyCarGuy on 7/30/2016 at 2:29 PM. Helped by Creed Wright and the F&I Person..

Best customer service I have ever had. They took such good care of me. Made me a fair trade, were kind and considerate, helpful, friendly, fast and efficient. Creed Wright was my salesman and was the best I have ever worked with!!! I will definitely purchase there again!!!

I would recommend this dealer.