Dealer 2-Year Rating

Customer Service
3.9  
Friendliness
4.3  
Overall Experience
3.9  
Price
4.4  
Quality of Work
4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By 17blueram1 on 7/24/2017 at 5:44 AM. Helped by ALL MECHANICS.

I've received nothing but the BEST IN EXCELLENCE when it comes to getting my 2016 RAM1500 CREWCAB 4x4 truck serviced at LITHIA DODGE of LAS CRUCES! I wish to say THANK YOU to all the Staff and Mechanics for there PROFESSIONALISM and EXCELLENT WORKMANSHIP !!!!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

A nice purchasing experience

By carbyr on 6/30/2017 at 5:56 PM.

I found the vehicle we wanted on-line. using USAA and CARFAX. Arranged an appointment with the friendly salesman, Alex, took the test drive,, bought the car. Our ONLY gripe is that, even with prior approval/proof of insurance, it seemed to take a long time to draw up the paperwork. Once that was done, signing and the vehicle once-over were easy and we were out of there. The car looks like new. This was our best vehicle purchasing experience. Thanks, Lithia Dodge!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Aweful

By V. on 4/22/2017 at 9:03 PM. Helped by Saturday Service Manager and mechanics.

I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take 2 hours. It took them 4 to completely screw up my car. The clutch pedal felt really weird from the beginning. On my way back home (a 2 hr drive), the ESC light came on. I called them to let them know and they said that the workshop was closed and the service manager told me to schedule an appointment another day that week, he also said that it was safe to drive home. Well, during that ride back, the clutch became harder and harder until it completely failed. I couldn't put it in gear. When I pressed the clutch pedal it would stay stuck down, I would have to flip it up with my foot. It resulted that the car broke down after a catastrophic failure of the clutch and the vehicle left me stranded on the highway. I had to push it off the road and get it towed to my home at my expense because FIAT only towes for less than 50 miles. I called Lithia office and spoke to a guy named Ray who told me that from Monday through Friday there was their "real" mechanic while on Saturdays there was the "junior" mechanic. When the car got towed back to them 2 days later it sat in their parking lot with no ticket and it took another two weeks for them to repair it. In the meantime we asked for a loaner but they said they didn't have one. I called a number of times, not once did I get a professional answer or even a truthful reply. They said that the only thing wrong with the car was a faulty light on the dash.They never took responsibility for their mistake or in any way try to make it right. And now that I got my car back from them I don't trust it anymore. I will never use Lithia Dodge Dealership mechanics or service center. They are unprofessional. They don't stick to the times they state, seem unsure on how to fix FIATS, have an attitude when dealing with customers and generally don't seem to care.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible, insulting Sales manager

By John Marin on 4/5/2017 at 3:25 AM.

This people lie, lie, horrible dealership. Get every thing in writing before you agree to anything. They promised one thing, but when it was time to put it in writing, they did not come thru.

I would not recommend this dealer.

Overall Rating

3.2  

2   Customer Service
4   Friendliness
2   Overall Experience
5   Price
3   Quality of Work

Great Price Poor Service

By Disgruntled2002 on 3/20/2017 at 10:57 PM. Helped by Courtney.

I bought a Used Jeep Cherichi and it appeared to be in good condition on the lot but when I got it home and it sat in my garage for a day or two it begin to smell very badly on the interior. I then attempted to take it back to see if they could remedy it but when I got there they said they couldn't smell anything and refused to do another detail or clean the carpet. Honestly I could not tell if it was the air-conditioning or the carpet but they refused to do anything about either one and we're fairly defensive about it. No worries I will take my business elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience. Poor service and car was messed up

By Wolf14 on 2/6/2017 at 11:46 PM. Helped by I donmt know the name.

Had to go there for a recall on my car to have it fixed. First their service shuttle didn't show up when i asked for pick up. Waited 2hours for nothing, had to asked my wife to bring me to the shop. So my wife dropped me off, went in my car, first thing i noticed is they put 4 miles on my car. To think it was an alternator recall and it didn't need to test drive it. Then i turned on the airconditioning. There was no air coming out of the vent. I tried turning off the car, and waited for couple of minutes. I turned the engine on again and the airconditioning. This time there's air coming out. However, the heater is not working on the driver side. Didn't have any issues with my car since i got it from a different dealership prior to my first time visit at lithia dodge. I drove back to Lithia Dodge and the service manager was telling me that they didnmt do nothing wrong. Please don't buy nor bring your car for service here!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used low mileage car

By Tom on 11/3/2016 at 8:42 PM.

Good service for the purchase of a 2014 Nissan Versa. I would recommend this dealership and salesman. It took along time to get through the financing despite having superior credit.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Don't expect a call to update you on work being done

By Just talk to me on 10/27/2016 at 8:08 PM. Helped by Receptionist.

Car is back for 2nd repair, same item. Left 6 messages over 2 days, had to stop in twice to get an update. Ended up having to keep a rental car over the weekend and found out that the car had been done before the weekend. They don't appear to have a service manager.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor service and Dishonest

By Thomas Garvey on 10/25/2016 at 11:07 PM. Helped by Service manager.

Recalled for catalytic converter, hadeit replaced. Picked up vehicle and it had exhaust leak smell.thought it was the new part that shelled bad and it would go away. Drove about 30 miles in a month. Couldn't drive without windows down. It's didn't have a leak when I took it there. They said it had a exhaust leak (manifold)before hand,nothing in writing stating it had. They let it go out there door A CLEAR SAFETY HAZARD They caused leak during recall. I'm not a liar as they implied.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bought Two Vehicles From Them, NEVER again!!!

By Unhappy in LC on 10/16/2016 at 12:06 AM.

Thought I had a great dealership after buying two cars in the past two years. Think again...Crooks and liars. Was told quotas mean more than keeping a customer, seriously? Thought we could meet somewhere in the middle for a reasonable deal, whoa apparently they want you to see that they are doing you a favor by you dealing with them. I know I am the fool for trying to think that 2 cars in 2 years meant something, wrong again, Wonder why car dealers have a bad reputation? Take your chances with these clowns and find out. Preach small time service but they believe something completely different. If you are educated about car buying they try to manipulate you like it is a challenge. Find another dealership, spend your $$ elsewhere Las Cruces trust me...

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Don't return calls or work with customer

By Jay on 10/5/2016 at 2:19 PM.

I dealt with 2 different car salesman at Lithia Dodge in Las Cruces and it has been thee worst service I've ever received. They lied about calling back, you call them and they don't return your call. One of the salesman and finance person assumed that I made the median income of the Las Cruces area and didn't get any info to see what I qualified for or if I had money to put down.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Dodge Charger

By Caterabear on 9/21/2016 at 9:45 PM.

I love the new vehicle and my payments are lower. It is a beautiful car and I love the new technology. It runs really nice.

I would recommend this dealer.

Overall Rating

2.5  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price

No Response??

By Ronald G Perez on 9/19/2016 at 3:50 AM. Helped by Robert Martinez.

Test drove the vehicle, came to a price agreement, filled out the loan estimate papers and never heard back on the loan details. Said they would call back with details a couple of times and no call back. Emails not answered. Disappointing.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLENT SERVICE!

By Deb on 8/2/2016 at 5:23 PM.

Excellent Service! Our sales person, Raul Varela, was helpful and knowledgeable. He walked us through the entire process with ease. All of our inquires were answered with consideration to our purchasing needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy service visit

By Happy Camper on 6/29/2016 at 4:10 PM. Helped by Roger Kelley.

Scheduled my appointment last week for a recall and the day of my appointment Roger Kelley had all my paperwork ready to go and even when I came to pick up my car all I had to do was sign and go. Was in and out with no hassles or waiting. Definitely different than how I'm treated at Jack Key .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department experience

By Ram fan on 6/29/2016 at 3:56 PM. Helped by Roger Kelley.

Scheduled my appointment over the phone with Roger Kelley and told me he could help me the same day. I was so thrilled because we were traveling and needed help. He had us out the very next day considering the situation we were in. Thank you so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Lorrie Harker on 6/15/2016 at 1:46 PM. Helped by Chris Brusuelas.

I recently relocated to Las Cruces from Amarillo Texas and i guess the road trip was a little traumatic to my vehicle as i seemed to be having problems with my transmission. My vehicle was "clunking" horribly. Being new to the area, I had no idea where to go or who to call. In my travels around Las Cruces I had seen Lithia Dodge on Telshor and although reluctant to check them out due to owning a Lincoln, I stopped by anyway and I am so glad i did! Turns out my tranny was not falling out (as i assumed) but instead i was out of transmission fluid. I am so grateful for the wonderful and honest customer service of Chris Brusuelas in the Parts Department.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

Fair deal.

By Ram 16 on 6/2/2016 at 4:47 PM. Helped by Alex Carrillo.

Did not feel any pressure tactics during trade in and purchase of a new Ram. Treated with courtesy during our visit and all information was presented before our transaction without any hidden details. Thank you Alex & the Lithia team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a Dart - smooth, easy and quick

By Ashley on 5/29/2016 at 11:02 PM. Helped by Steven in finance and Gilbert Carrillo in sales.

The entire staff was great and made this car purchase the easiest ever, most efficient experience. No pressure, found the perfect car, will recommend highly. Gilbert was very patient while I made my decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key battery, wiper blade

By Malder on 5/25/2016 at 5:44 PM.

The maintenance manager and crew members were very professional, and worked expeditiously. My only thing is I don't recall the names of the individuals. But, was treated with the up most respect and professionalism. Thank you, Maria Alderete

I would recommend this dealer.