Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used 2019 Hyundait

By Bob’ hyundai on 8/27/2019 at 10:02 PM. Helped by Tim and Charles.

Tim did a good job listening to our needs. He allowed us to take the car home for our mechanic to evaluate. Charles was very helpful and effective when we closed the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SALES LADY WAS VERY KIND,KNE MY CAR AND TOOK VERY GOOD CARE

By Marguerite41 on 8/27/2019 at 1:04 AM.

I do have a few things that need to be fixed., I just got out of hospital so I will come in soon. Christy took very good care of me and my son, she knew my car and got me just what I wanted. Thank you Christy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jh on 8/10/2019 at 2:49 AM. Helped by Ethan Cole.

I had a great experience at Lithia. They were friendly, knowledgeable and have even checked with me multiple times to make sure I didn’t have any questions or concerns and was happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and painless.

By Purrz on 7/3/2019 at 2:23 PM.

Basically I have been working with Kip for many years and he is superior and professional he was out of town and was instrumental in me getting the Ford Edge St. Neil was exceptional in assisting me also. The dealership is date and could use a little upgrade looks like it did when it was owned by a private party many years ago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil was quick and easy...great service!

By HappyNissanOwner on 6/17/2019 at 8:59 AM.

Went in for a routine oil change. I had a coupon that I'd received via email, but forgot it at home. I was given the discount anyway! Very pleased! Thanks! (Suggestion: Please tell customers in the future that you no longer routinely put the reminder sticker on the windshield and that they need to request one, if they would like to have one.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair of drivers side heat

By ford pu on 4/25/2019 at 2:25 PM. Helped by Dani Giamanco.

Tech went the extra mile getting me in to diagnose problem quickly and Dani scheduled me back in to get fixed in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service

By Hodgedonvenessa on 4/2/2019 at 2:40 PM. Helped by Taylor.

We went looking for a 2018 f350 and we found it. Wasn't sure that we would like the color but fell in love with it. Travis and Taylor gave us fantastic customer care and worked it out so we would feel comfortable with our payments. Their hospitallity was awsome. Thank you Travis and Taylor. We love our truck with all the bells and whisles....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Becky on 4/1/2019 at 2:32 PM. Helped by Trevor Krag.

Good experience. Friendly staff. Worked hard for my business. Made sure to explain each step as it was happening. Will come again. Thank you again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Problem solve & oil change

By Cargal diane1 on 3/31/2019 at 12:21 AM. Helped by Dani Giamanco.

I went because a light had came on and I was treated very respectful & lots help taking me home & comming & getting me. Every one was so respectful & helpful.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

new car purchase

By scoutdog on 3/16/2019 at 5:26 AM. Helped by Kip, service manager.

Purchased new Ford escape after problem developed with previous car. Kip was excellent in handling the sale, efficient and very helpful. Price was fair. I was particularly impressed with kip's knowledge of the car when we went over all the features after completing the sale.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

oil change and recall update

By Beavers101$ on 3/14/2019 at 2:13 PM. Helped by scott cromer.

all work was done in a timely matter, service reps are friendly and helpful. great place to take your pickup to get worked on, thanks for being here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By H53jolly on 3/8/2019 at 3:28 PM.

Made an appointment and was out within their stated timeframe they were friendly and thorough and area was clean and will definitely use their service again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best job performance I have received.

By Dennyfirst on 2/2/2019 at 7:18 PM. Helped by Justin Vollmer, Hector.

The job was done quickly and efficiently. New people there every time I go. This time was the fastest it had ever been done. The people were friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Diesel01 on 1/23/2019 at 3:31 AM. Helped by Danielle Giamanco.

Excellent service Danielle was great had everything ready for easy drop off and pick up car was ready when promised service department did a great job

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ethan and Neil Lithia Ford Klamath Falls, OR

By Kelly Ann Kline on 1/16/2019 at 3:41 PM. Helped by Ethan.

When I look to buy I want individuals that go above and beyond what are the expectations. Thank you Ethan for helping me select a car and Neil for making it work. It would not have been financed if it weren’t for Neil. Kelly Kline 541-274-9531

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By Max on 1/12/2019 at 1:07 AM. Helped by Scott Cromer.

The counter staff, Scott, was friendly and courteous. My car was serviced and ready on time. This was an overall great experience. I will go to this shop again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil and Lube service

By Fred on 1/5/2019 at 9:05 PM. Helped by Justin V..

Polite staff. Service was completed as promised on time. If service department continues to improve from the past I will consider purchasing my next new vehicle from Klamath Falls Lithia Ford. . A special thank you to Justin V.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

took a week for a safety repair

By Saw2 on 12/25/2018 at 12:17 AM. Helped by Andrew.

Driving with a defective wiper motor during winter storm season not a good idea to wait for appt. It went out while driving out of state, took to CA dealer who couldn't get part in while I was there. So they called Lithia to order part and even looked up weather forecast for my return trip to KF so I wouldn't be driving in rain. Lithia parts dept very understanding about the urgency and safety issue to get this done, and got part overnighted to Lithia. However, Service dept said there were no appts for 8 days. I felt it should have been elevated in priority since its a safety issue when driving. It got done finally and being under warranty thought they might offer me another vehicle for use. Had to arrange and reschedule another person's work so they could drive me. Guys at desk were nice enough, Andrew did great job on inspection/LOF. We also noticed dirty fingerprints above driver door by grab handle (offwhite fabric shows everything), don't know how to get out w/o smudging.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great service

By weatherby on 12/24/2018 at 3:14 PM. Helped by Kirby Gordon.

After picking up new car I discovered windshield wipers would not work but I live three hours from dealer so was a big problem. Dealership went over and above to solve my problem. I was completely satisfied with how they resolved it and could not recommend them more highly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Oil Change Service

By parkd on 12/8/2018 at 4:47 AM. Helped by I don’t honestly remember the names of the service techs that helped me?.

Great staff! They really do go out of there way to meet your needs. The only thing I would mention is their attention to little things that might not seem important. At this last service, I had the fuel filters replaced on my 2017 F350. For some reason now, the cab of my truck stinks like there is Diesel fuel everywhere?? Not sure if some was spilled around the cab area or what, but making sure things are cleaned up properly before the customers get there vehicle back would be nice.

I would recommend this dealer.