Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.4  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Not everything I asked for

By christalinaphotos on 10/19/2018 at 2:39 PM. Helped by I have no idea what anyone’s names were. Not sure I noticed nametags..

I brought my car for an oil change. While I was there I asked to have the skid plate repaired as it is hanging down. It was not done. Also, my check engine light is on-2 days after my oil change. Trying to decide if it’s a good idea to bring it to you guys to find out what’s wrong. It doesn’t feel like it would be a good idea since that one detail was overlooked. And the light came on so soon after bringing it to you guys. On another note, I’ve been trying to get my windshield replaced and every glass place I’ve called say it’s listed as dealer only install. You guys aren’t able to do that because you don’t have “glass guys”. I understand that but to buy the windshield from you would cost over $600-without installation. That is absurd. ive never paid more that $325 for windshield and installation and they came to me. Over $600 for me to come pick the glass up and take it to someone else that i will have to pay more in order to install is absolutely ridiculous. I’ve never had issues until this visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By TGOLDEN2007 on 10/12/2018 at 5:34 PM.

Love how fast i can get in and get service done. Very friendly staff. The guys are very helpful. I hate taken my tahoe there for a few years.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

I was expecting more....

By SHANNA79904 on 10/8/2018 at 4:17 PM. Helped by not sure.

We had tire rotation with oil change. The tires were not filled to the 34 psi (est) that it should have been. Instead a couple tires were 29 psi, 1 was 27, the other was 28 psi. Any other place that had EVER done a tire rotation took the time to check psi. Grant it, it was busy, but it's part of the service. And lastly, the receptionist that took my payment, she didn't bother greeting me, she was not warm and welcoming. Sure looked like she was having a bad day....sorry to inconvenience her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Hyundai

By 15MNPR on 10/3/2018 at 3:45 PM.

I love taking my trax for oil changes there because it is fast service so I never have to wait and it is convenient for me.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE!!!+

By grecia_carrasco2006 on 10/3/2018 at 3:44 PM. Helped by Juan Baltier, Steve Brown.

I just bought a 2017 Jeep Wrangler and when we test drove it had a drone sound after 50 mph and sales person told me it had warranty they would fix it. I purchased it and I went out of town and it stopped on me a total of 6 times during the weekend on the highway and the check engine light is on. I called in from work and went to dealership to speak to Steve the manager told me he would have it towed to give the receptionist my address. Didnt see him again I asked receptionist if I could have a rental car. They loan me a dirty filthy car. After I got to work Manager Steve called me to call road side service so they can tow it. It was towed to Dodge in Odessa Granted none of this was my fault. I never heard anything else from manager. Next day I called Dodge and they said they had informed manager it will take 2-3 days for diagnostic. He never notified me. Now I bought a vehicle that is in shop and who knows when I will get it back. Frustrating because they sold it to me like that and for almost 40k.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Sante Fe

By CAPTAINSAFETY55 on 10/1/2018 at 6:54 PM.

We have used Lithia dealerships to purchase our last three vehicles with this particular dealership twice. Since we know a number of the people, the process went smoothly. We compromised on price and trade so we each got a little of what we wanted. Our only issue has been with the completion of the financing process through Hyundai Credit. The process st the dealership went smoothly but we have been on the phone several times with them to provide more information or to clarify something.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By tsarek66 on 9/29/2018 at 6:02 PM.

Really great place to buy a car. The salesman was friendly and very helpful. The process was fast and easy and I walked out with what I wanted at my price THAT DAY

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By PKJOHNSTON1972 on 9/25/2018 at 11:40 AM. Helped by Manager who introduced me to Roberto..

I was asked what I was looking for and was accommodated in a friendly and relaxed manner. No pressure, just great service. Found a Santa Fe that met all my expectations and within my price range.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had an excellent experience!!

By ANGELALECKBEE on 9/20/2018 at 6:14 PM.

My salesman Miguel was super friendly and helpful!!! He made buying a car easy! I’m loving my new ride!! Thank you!! The process was easier than I expected!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By enieto520 on 9/19/2018 at 7:35 PM. Helped by Juan Baltier.

I would like to say that I am the proud owner of a new vehicle from your dealership. It was an excellent experience dealing with you, but first and foremost I would like to express my profound gratitude to Mr. Juan Baltier who so professionally went about making me the proud owner of this vehicle. Lithia is indeed lucky to have such a seasoned salesman on their staff and it is because of his integrity and salesmanship that I will not hesitate to highly recommend him and your dealership. Thank you Mr. Baltier.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Juan & Adelaida Garcia

By adelaidasilos1981 on 9/17/2018 at 4:03 PM.

Friendly staff... :) Everything went pretty smooth and walked out of there with a nice vehicle! Thank you Lithia Hyundai staff everything and for making it happen...:)👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job

By JUSTGODSKID on 9/13/2018 at 3:37 PM. Helped by I don’t remember. The names..

Everything went great as usual. I like the. New service manager I want to say thank you to every one. The waiting area is pleasent too. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went out of there way!

By DANIEL.PUENTE1044 on 9/7/2018 at 6:31 AM. Helped by Gabriel.

Really great people and awesome service. They work with and go all the way for you! Make you feel as comfortable as possible, would recommend 👌🏻

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
3   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Was told all fluids under hood chkd, lied to me

By PFGUNNER91 on 9/5/2018 at 8:49 PM.

I ask eric if all fluids uder hood were checked and he said yes. I knew washer fluid was empty and was going to fill it but figured they would. It didnt happen. Had to fill it when got home. Someone needs to show service techs how to service vehicles.

I would recommend this dealer.

Overall Rating

3.4  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

Oil change

By ORNELAS111 on 9/5/2018 at 8:28 PM.

It took over two hours to get an oil change..they only had one person working. He deserves a raise poor guy was working hard to get vehicles out . Service rep tried to make us as comfortable as possible not employees fault it took so long. Lithia needs to hire more employees..

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Dodge charger

By Lorraine on 8/30/2018 at 10:30 PM. Helped by Juan Baltain.

We were looking for a vehicle for our son. We found a great deal at Litha Hyundai. We are very pleased and so is our son.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!!

By ARETHAHICKS on 8/30/2018 at 7:29 AM.

Thank you guys so much for been so understanding!!! Going over everything with me again..My son really do enjoy his Nissan....you will see use again on his next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service... as always.

By jcampos on 8/30/2018 at 4:04 AM. Helped by Unfortunately I can't remember the other guy's name that also helped me.... never seen him before. He was very helpful as well..

Had to get new tires for my 3rd Santa Fe. Got 90,000 miles out of them.... would have been more had I rotated them more..... Anyway... I took wife's car (Santa Fe as well) to work this week out of town and she dropped it off and they gave her a ride home. Looking forward to Santa Fe #4 in a year and a half when my daughter will inherit mine and I will get the new one! I highly recommend that Santa Fe line..... and the Hyundai Lithia Service department rocks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By WILEYBERGGREN1 on 8/27/2018 at 7:57 PM.

Always very nice and helpful. Get it in and out as quick as possible. Always returned in a clean condition, floor mat, etc. Always very courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the BEST!!

By ANNORTIZ8210 on 8/27/2018 at 3:17 PM.

Hyundai of Odessa has always been fast and friendly. Customer service is amazing! Always telling my friends about how wonderful the people are working with Hyundai in Odessa.

I would recommend this dealer.