Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DO NOT BUY FROM THEM!!!

By the1simon on 11/11/2017 at 5:02 PM. Helped by Jessie Pride.

I would never encourage to buy from this dealership. The truck I bought 6 months ago from them has been in the shop 5 times. It's a LEMON! I took it back to them within a week of buying it to demand repairs and they said they'd only fix a few. Their service shop took 4 days for 2 repairs, then I had to take it to the Dodge dealership to fix SAFTY items that Lithia Kia of Anchorage wouldn't!! So far I've had to put close to $5,000 dollars into the truck in just repairs. If I could give the truck back I would in an instant!!!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

dealer reviee

By Be Blessed on 10/24/2017 at 2:00 AM. Helped by Robert.

The Kia dealship on Old Seward has friendly staff that provided great service. The building was very clean. And the location was convenient and easy to find.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Do not buy from this dealership!!!

By Mark S on 10/16/2017 at 4:39 AM. Helped by Other.

Do not buy from this dealership!!! I bought a 2012 F-150 FX4 for $36,000. I was told that it was a accident free vehicle. 18 months later, I noticed cracks in the front driver quarter panel. I took it a reputable body shop where they performed a complete inspection of the truck. They discovered that the truck had been involved in a moderate to severe front end collision and that the cracks I noticed were due to a thick layer of bondo. To salvage the equity I already had in the truck, I had it professionally repaired costing nearly $7,000. I am absolutely furious with the situation. I'm currently working with my attorney to file a lawsuit against Lithia Kia of Anchorage. Do not buy from this dealership!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia service was wonderful!

By Thanks! on 10/12/2017 at 4:56 PM. Helped by Tony.

Customer service, explanation of the costs and service, and friendliness were above and beyond. Thank you for your help and providing information to explain what was being completed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My salesman ROCK!

By New Year Solomona on 9/26/2017 at 11:01 PM. Helped by Sam.

Lithia Kia is a new energetic and friendliest crew. I was completely satisfied with the service provided and was surprised a got a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Kia is Awesome

By Shirley J. Craig on 9/15/2017 at 2:29 PM. Helped by Dennis and Keith.

Kia Lithia is the best, they were willing to work with me and got me a brand new suv and I love it. Thanks to the Awesome Gentlemen- Keith and Dennis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service Rules

By Needed a Car on 7/1/2017 at 5:20 AM. Helped by See above.

We knew what we wanted. We got what we wanted. Our sales consultant Keith was wonderful, even throughout the rather long wait we had before meeting with the very busy finance guy Jesse. Jesse even came by our house a couple of days later with a couple of forms that still needed signatures so that we didn't have to make a special trip into Anchorage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Quick,courteous and and clean

By College student on 6/21/2017 at 5:00 PM. Helped by Tyler Washburn.

I was completely satisfied with my service experience having my oil changed with Lithia. I was surprised that they needed to change the ball joints and the door handles on this 2016 car with less than 9000 miles on it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

KIA is the way to go!

By Optima gal on 6/21/2017 at 6:19 PM. Helped by Chris, Abe & Sam.

I have to say, I am not an easy person to convince or work with, and I do thank Chris Mathis and Abe for going above and beyond even when one of the managers already threw in the towel on me. That will be my only complaint of my experience. But when all is said and done, my family is very happy with this purchase and will be great use to my growing family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Optima gal on 6/15/2017 at 6:20 PM. Helped by Daniel.

Thank you Lithia Kia for always going above and beyond to satisfy my oil change visits with you! I am always treated well at my every visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and fair!

By Kathleen on 6/6/2017 at 5:42 PM. Helped by Sarah, Christopher, Justin.

The dealership had a relaxed, friendly and comfortable environment. Enjoyed my experience! I appreciated how the staff worked together to help me buy a car and get a good deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Stress

By kathyg56 on 5/17/2017 at 6:43 PM. Helped by Richard Suesue.

I have never felt so comfortable at a car dealership before and the good far out weighed any bad moments if any ...thank you very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jessie as great!

By Ecjslbr4 on 5/3/2017 at 11:52 PM. Helped by Jessie.

We had a great experience. Jessie was very patient with us and understood exactly what we were looking for. We would definitely recommend Lithia Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Staff is always very helpful

By Sue on 4/26/2017 at 8:05 PM. Helped by Kari Becker.

Tyler Washburn is always friendly and efficient! Kari Becker was great over the phone and helped me straighten out my online account! I showed up a day early for my appointment by accident and they were able to get me in for tire change over, thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff goes the extra mile!

By Joy on 4/16/2017 at 7:13 PM.

Service staff fit in a 5-6 hour repair in my limited time schedule, since I drove up from Homer for the day. They even personally picked me up downtown since my car was late in the day! Thank you;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Kia Sales

By carbuyer on 3/29/2017 at 4:16 PM. Helped by Jesse.

Excellent friendly and informative staff. Sales team was professional, straight forward and provided a no nonsense sale negotiation. They delivered on price and vehicle as pledged.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia Rio 2016

By Ryleejohnsonnn on 3/3/2017 at 7:57 PM. Helped by Jeremy, John.

I had been stuck in a lease that I didn't want to be in anymore and Jeremy did everything he could possibly do to get me out of it and I appreciate that more than you could ever know. Everyone there was amazing and always helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

For service

By Service review on 2/21/2017 at 12:48 AM. Helped by Daniel.

The service has always been great. I couldn't ask for a group for young people. Daniel is great!! I always look forward to seeing Daniel for the service of my Kia Sportage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

KIA Service

By akdave on 1/17/2017 at 11:22 PM. Helped by Taylor and Carrie.

They provided needed transportation away from the dealership with arranged return scheduled before I departed made it very easy to continue with my day without worrying about transport. The required time was a little longer than anticipated, all needs were dealt with in professional and satisfactory manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service was completed efficiently and on time

By ccbrown59 on 1/4/2017 at 7:04 PM. Helped by can't remember.

I needed a snow tire changeover, oil change and a car wash. They took care of everything and offered me a ride to work, which I didn't need. They finished the work by my lunch time and I was able to get back to work on time. Good job.

I would recommend this dealer.