Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grear

By Ray on 10/3/2019 at 4:02 PM. Helped by Zachary, Tanner.

Everyone there is really helpful and friendly I would recommend them to everyone . Zachary is a great and honest salesman. The sales manager tanner is very easy to talk to and honest willing to help whenever possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING! LIKE ALWAYS AT LITHIA FORD LINCOLN OF ROSEBURG

By T DOG on 10/2/2019 at 4:56 PM.

SERVICE WAS AMAZING, QUICK AND EASY WITH A GREAT PRICE! NEVER GO ANYWHERE ELSE WITH MY VEHICLE NEEDS! LOVE LITHIA AND MY GREAT FRIENDS HERE AT LITHIA FORD LINCOLN OF ROSEBURG!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

truck

By b on 10/1/2019 at 7:38 PM.

I would like to take a moment to say what a very good experience I had with lithia ford of roseburg I also think the owners,G.M & G.S.M. should be very worried that the sales team Micah Macalister, William in F&I Mgr Darren,Tom Grey could be stolen to Dodge,Chevy, or Toyota. They are a big value to your dealership and should be praised.( Gold stars = $$$$) I will buy all my fords from lithia and tell all my friends to do the same Burt Myrtle Creek

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Image on 9/23/2019 at 3:44 PM. Helped by Scott.

Hi, I wanted to take a minute to say thank you to Nick, Scott, and Paul all amazing people. The only thing I wasn't happy with is that while we were doing our paperwork we were informed that one of your other employees was trying to get the CAR OUT FROM UNDER US EVEN THOUGH HE WAS TOLD THAT WE WERE PURCHING IT. NOT COOL.. But for Nick and Scott and Paul who made the experience amazing for us Because of them I will be Back and I will send other people to your location. You might want to rethink about keeping that other employee on if he keeps trying to steal sales out from under other employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lithia Ford in Roseburg 'rocks'.

By knickman on 9/22/2019 at 6:40 PM.

I had a warrantee issue with the AC in my Tiffin Motor Home with the Ford V10. They got it in, replaced the AC compressor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lisa on 7/30/2019 at 4:48 PM.

I love the dealership I've bought all my cars there ,they r very helpful on getting the car u want I would tell everyone to go there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

security lock

By gene c on 7/29/2019 at 4:56 PM.

The service was done in a quick manner. The wait was minimal. People were pleasant and knowledgeable. Not over charged. Sorry I am a person of few words.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By toniahill67 on 7/17/2019 at 6:16 PM.

We always get the best service, treated kindly and with a smile, we are kept updated while our vehicle is being worked on or given a call when our parts are in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional service/No pressure/Friendly

By Train/Cruise Traveler on 7/13/2019 at 12:51 AM.

I have purchased my last 2 cars from Litha. Both Christopher Maze and Nicholas Trapalis listened to my needs and were very helpful. and did not pressure me. When I had service questions they recommended both Bonnie Heard and Kyle Arter that were able to answer my questions.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Liars

By Mustang1 on 7/6/2019 at 10:07 PM. Helped by Wayne Knowles Darin.

I bought a Mustang site unseen from Lithia & had it shipped. I was told the car was stock and it's not. I even specified I didn't want to buy a car with an exhaust system that had been tampered with. Dealer GM claims he can't tell the difference in sound between a stock exhaust & a flowmaster outlaw exhaust. He told me "buyer beware"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazingly friendly and professional service

By Wrecking Crew on 7/3/2019 at 2:47 PM. Helped by Robert Johnson.

The courtesy and attentiveness I receive each time I arrive at the dealership is unmatched. They listen to my needs and perform accordingly. Any issues are always handled and fixed right the first time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great smooth transaction

By Grannyb on 7/3/2019 at 11:20 PM. Helped by Zach.

Great salesman and customer service. No pressure to buy a vehicle from them. Willing to work with the client to give us the best deal possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

3 month maintenance

By SherryM on 6/19/2019 at 3:52 PM.

As in the past, very pleased with Lithia Ford Service Dept. everyone is friendly and ready to assist if necessary. Service was completed faster than told/expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT PEOPLE GREAT CUSTOMER SERVICE

By GUNNY YODER on 6/5/2019 at 2:53 PM. Helped by DAREN (SALES MAGR), LOT PERSON RAYMOND, GEN. MAGER.....FORD SERVICE PERSON ANNA.

STARTING WITH CHRIS JORDAN AND WITH MY MAIN SALESMAN SCOTT MAZE AND WITH THE HELP OF THE SALES MANAGER DAREN, THEY ALL WERE GREAT. I HAVE PURCHASED 6 OR 7 TRUCKS FROM LITHIA OR BEFORE LITHIA PARKWAY FORD.. WOULD I SEND SOMEONE THERE FOR W NEW TRUCK OR CAR, YES!!! I ALSO WANT TO SAY THE FINANCE OFFICER WILL IS A GREAT GUY AS HE EXPLAINED EVERYTHING TO ME ON THE CONTRACT AND PAPER WORK.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Sapphire on 5/31/2019 at 3:44 PM.

I came in thinking the worse and I ended up only needing a new Battery. I also got my car back the same evening, picked it up after work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By nmoline51 on 6/2/2019 at 5:24 AM. Helped by Zachary Fields.

It was my first time financing a car. Zach Fields, the salesman, made things feel seamless. He helped me stick to a budget and select a great car to buy. There were many reasonably priced cars to choose from and the staff at Lithia Ford really made things happen for me and set me up for success. Thanks Lithia Ford of Roseburg and big thanks to Zach Fields!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!

By Thomas L on 5/25/2019 at 3:36 PM. Helped by Sebastian.

The people i worked with were extremely helpful, as this was my fist time buying a car. From the time i called the dealership to the time the car was delivered to my address, it took less than 48 hours! Also i did all of the buying over the phone and they made it as painless as possible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By sominnguy on 5/23/2019 at 1:48 PM.

Couldn't be more happy with the service. It was just for an oil change and tire rotation. Very professional and friendly staff. Very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Nature Lover on 5/11/2019 at 2:56 PM.

Thanks to EVERYONE who helped me get into my new vehicle! Everything was done & explained to me, in a no pressure way. Would gladly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle A was wonderful!

By Lanette Hill on 4/27/2019 at 2:14 AM.

Kyle A was wonderful. In and out sensor fixed. From the test drive till today everyone has been wonderful. Conner was our non pressuring salesperson. Peanut experience from start to finish.

I would recommend this dealer.