Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By karen54 on 3/22/2019 at 5:10 PM. Helped by Abraham in service.

Very friendly, professional and polite. Everyone there was great. It is so nice to go to a business where they make you feel like you are very important to them, especially in this time when most business only seem to care about you if they can make a dollar. Abraham was super and kept me informed of everything. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, clear.

By jp on 3/13/2019 at 10:19 PM. Helped by Steven Stettler.

Good service is very rare. The staff is friendly and informative. I felt very comfortable. I received valuable and good information, both regarding service and possible purchase of a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service Representative

By Subie15 on 3/7/2019 at 3:40 PM.

Mike was great. He was very courteous and did an excellent job on keeping me up to date with my repairs and maintenance. With that kind of service I will bring all my vehicles to them. Keep up the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Transmission replacement

By Shephard, Kim123 on 3/6/2019 at 3:42 AM.

I would like to thank Jacob so very much for his exceptional and professional customer service! He went out of his way to communicate with the insurance company for me. Eventually they made the right decision ensuring I would get the full benefit of my original warranty. Also, he continually kept me updated on the status of my car. Thanks again Jacob and Lithia Subaru for ALL of your service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

lithia subaru

By ilovemaruya on 3/2/2019 at 2:53 AM.

continue with the excellent service. did not make me feel pressured or uncomfortable. friendly and efficient. helped me save money. accomodated my request for quick sales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oustanding customer service

By 2017stiguy on 3/1/2019 at 9:42 PM.

I would recomend this dealership to anyone buying new or used.superb customer service and friendly staff.most retail have lost touch with customers by making things automated subaru takes time to listen to customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Vechicles

By Red Outback on 3/1/2019 at 8:02 PM.

Victor made sure all of my questions were answered and kept in touch with me and with no pressure. Then there is Chris ... What a Riot, funny guy...very knowledgeable and truthful.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Our very first Subaru

By DavidLaymanSr on 2/26/2019 at 2:25 PM.

The total experience from test driver of a fantastic vehicle to the sales rep to the manager. The full experience of Lithia Subaru was a truly great experience, rarely seen or felt in today's market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Call to make appointments - don't trust Apps or website

By Ron Ludekens on 2/25/2019 at 3:38 PM. Helped by I don't know - my wife took the car in..

Last time I used their smartphone app to make an appointment for 4:00 PM. When I got there I was told they don't make appointments for 4:00 or later. This time I received a promotional email with a link to make a service appointment. I made it for noon. My wife found out they did not get it. She was advised to always call in. Lesson learned. In both cases, they were more than accommodating and provided great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW superb job

By ConnieLee46 on 2/17/2019 at 8:22 PM. Helped by Abraham.

No waiting. In and out in an hour and a half like promised. Abraham was totally professional. My car was in for six months maintenance even though I didn’t have 6,000 miles on my car they still changed the oil and rotated the tires. With no charges, everything included in price of automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Department

By Srjiii on 2/17/2019 at 1:28 AM.

John DeOrona runs a top notch department! I had BMW's for twenty years and their service and graciousness did not compare. Great cars, these Subarus, and service reflects a certain enthusiasm that I jus haven't seen elsewhere!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Visit

By Floreskari on 2/8/2019 at 7:21 PM. Helped by Abraham Rodriguez and Christian.

It’s always a great visit at Lithia of Subaru. Employees are always so polite and make ya feel welcomed. Great customer service and my car is usually always finished before the expected time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Air Bags 2014 Outback

By Roni on 2/5/2019 at 8:04 PM.

I like the fact that I was informed about the work on my Outback. When it will be ready to pick-up. I live an hour away and they provided me with a rental car. The service rep. keep me informed on progress with my car by text. Love it. Customer Service have improved for the better. thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Late Night Great Night

By Green Queen on 2/3/2019 at 10:16 PM. Helped by There was one more gentleman in the office who stayed late, but I don't remember his name..

They stayed way past closing time to help us purchase my dream car. We drove all the way from Stockton just to get the jasper green Forester premium. We got delayed and arrived 30 minutes prior to closing. Everyone was so helpful, and Ed even stayed later to go over all the fancy technology. They all deserve some extra time off! I love this car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Strong Service

By Dave on 2/3/2019 at 6:39 PM.

We have owned several Subaru's and had them serviced at several different dealers. Lithia's service was exceptional. Didn't feel pressured into an upsale of work we didn't want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall to replace airbags.

By JimH on 2/2/2019 at 5:33 PM. Helped by Steven.

The service to perform the airbag recall was completed on time as promised. I was able to make the appointment within two days after I received the recall notice. Excellent availability.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By MKar on 1/31/2019 at 5:35 PM.

I am NOT a fan of buying cars, and have always found it to be a frustrating experience. But, from the moment that we walked on to the Lithia lot and were met by Ed, the experience was amazing. He was honest and helpful and not pushy at all. When we decided to actually purchase the car, it was late and we never felt rushed by Ed. He acted like he had nowhere to be on a Saturday evening (which wasn't true) and he helped my boys hook up their phones to the Apple Car Play and asked us over and over if we had any more questions. The whole experience with Ed was top notch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By Jen on 1/22/2019 at 7:21 PM. Helped by Christian.

After buying a Subaru Forester I don’t think I will ever buy from a different company/organization. Always great service! Thank you Lithia Subaru!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Friendly

By shannahrn on 1/19/2019 at 7:19 PM.

Everyone was friendly, I had an appointment and they got me in and out in a reseanable amount of time, and the coffee machine is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clutch went out

By Jimmyk on 1/16/2019 at 11:20 PM.

They got to it as soon as they could, and did a great job fixing it. Jacob is great to deal with. They make everything easy and always explain all details

I would recommend this dealer.