Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My dream car is finally mine

By Peyton05 on 2/22/2018 at 1:13 AM.

So it started off with a E-mail late Friday nigjt,I got a response almost immidiatly,i was very suprised just from that...she helped me find the absolute best,and i MEAN BEST sales member that y'all have up there,Ms.Deanna Casner...because of her and her tremendous dedication to the customer I now have the car that I ha e dreamed of since it came out,I am the proud....PROUD owner of the 07 Chrysler 300 SRT8 that had graced the Toyota dealership with it's short presents until I with the help of the ever so amazing Dee Dee C asner took my baby home.....I will be a return customer again and again....y'all need to hold on to her for sure,also the finance team is incredible,staying late to get me in my car,th at meant the world to me...and for Ms.Dee Dee to take time from her family on her day of was a testament of true dedication to the customer....she is not your average sales member...she is not in it for the if payputs,she is in it to make us all feel comfortable and leave feeling good and not pressured....Thank Yyall so much for making this a reality!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional salespeople and finance.

By Martha Mullen on 2/16/2018 at 4:38 PM.

Michael took the time to go over all the details of the car before and after the purchase. He let my husband speak to the mechanics about some technical questions. Above average for courtesy and helpfulness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales And Finance Dept.

By Mike Weigel on 2/7/2018 at 9:22 PM.

Ray Hale was very professional to work with. He treated us with much respect and a very honest person. We worked with Adam Saunders in finace and he also helped make our buying experience very pleasant. Both Ray and Adam bent over backwards and went the extra mile to help us get us in the car we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service - to check both batteries

By bobbie39 on 1/31/2018 at 9:15 PM.

My car was brought in without a appointment and serviced right away. The small battery needed to be replaced and the large battery on my Toyota Prius was good. Battery was replaced and car was ready within 3 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy sales process

By bobbyf on 1/31/2018 at 7:17 PM.

Jeff L, my sales associate, did an amazing job getting me the truck I wanted at a fair price, and had the paperwork dialed in at the right time. The sales process very easy and I felt great about the sale. The accessories that I ordered through the dealership came in fast and was installed the same day. Thanks Lithia Toyota team for taking great care of me!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always figures out the best deal for us

By Eric on 1/31/2018 at 4:59 PM.

Joe always knows what items can be fixed under warranty. This time he asked if our low beam headlights were going out often. They have gone out 3 times in the last 2 years. Joe figured out how to get the light fixed under warranty. Thanks Joe!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Duck57 on 1/28/2018 at 7:08 PM.

Having a appointment resulted in a faster service experience. The service rep was courteous and pleasant. The prices are a little expensive, but thorough and reliable.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Easy!

By flyraven on 1/26/2018 at 5:40 PM.

Matt was so easy to work with. He found THE car we wanted and got it to us so fast. We were in and out in one afternoon! Made our purchase of a new car, ease-filled and low stress. Just want we needed when making a major purchase. Then Mike "Hammy" took over the rest of the details and we got the run through of the 4Runner. Jason in finance was sweet and helpful as we finalized the details... Just a great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thorough and efficient

By Speedy on 1/26/2018 at 5:33 PM.

Every thing was explained and all requirements were met in a friendly way. The waiting room is comfortable and the wifi is nice. Cars are great to look at too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Carols on 1/24/2018 at 12:51 AM.

In and out in less than 30 minutes! No appointment needed. Came in as I had time available and had no problems getting in and having work completed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always exceptional

By paulblack12 on 1/20/2018 at 5:08 PM.

I have always had a positive experience at Lithia Toyota of Redding. I come in for my regular service appointments and the staff is always helpful and friendly. I can always count on Pete to remember me and make sure that everything is taken care of perfectly. David is also fantastic. As someone who works in the hospitality industry, service experience is something that I notice and this location is outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERFECT SERVICE THAT CARES ABOUT CUSTOMERS

By louise on 1/13/2018 at 5:58 PM.

Mark Hunt is very alert & caring about customers for over fifteen years. Polite & well informed about any issues. 100% trustworthy & we can trust Mark with our life. Customers since 1995 and purchased 5 vehicles from them. Louise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought my first Toyota

By MissChristy725 on 1/12/2018 at 7:48 PM.

I had a great experience at Lithia Toyota of Redding. My Sales Associate, Trevor was very helpful and listened to my needs/concerns. Duane in Financing was very helpful as well and speedy yet thorough in the process of signing. He was very knowledgeable about the new Camry. I am extremely pleased with the purchase of my new 2018 Toyota Camry XSE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy!

By TannerAnthis on 1/11/2018 at 5:32 PM.

David was super helpful and very nice! Service took about 40 min total from the time I pulled up to the time I was leaving! Great service and great employees, always recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Justin Arendt on 1/11/2018 at 4:38 PM.

My wife and I have been going to Lithia Toyota for about 10 years now. We are always happy with the customer service and service department. Tracy always makes our visit quick and painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No complaints

By Fvw on 1/10/2018 at 2:59 AM. Helped by Traci.

Good experience with sales rep. knowledgeable , did not feel pressured, Had the car I wanted so little negotiations needed. Explained most vehicle functions before taking the car home

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By StoveGuy on 1/4/2018 at 5:12 PM.

Salesman Greg treated us like family. He was polite, friendly, relaxed and answered all of our questions. It was a very calm, enjoyable experience. Thank you so much!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Experience

By smith65 on 1/5/2018 at 1:04 AM.

The salesman was very friendly, didn't know some of my questions about car. Finance guy was quick and great. Overall good experience today, would recommend to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was excellent'

By Frederick Matthes on 12/31/2017 at 7:18 PM.

The girl {Celeste) was great. A great personality and knew the product very well Overall every thing my wife and I were very impressed the way your staff handled everything'

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Tacomaman14 on 12/28/2017 at 9:20 PM.

The guys are always welcoming very friendly very helpful and I've never made an appointment and they get me in and out in no time. Love the coffee and donuts

I would recommend this dealer.