Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Les on 9/24/2019 at 3:42 PM.

Took my car in to get an oil change. Service was done in a timely manner. Everything was completed. Will return next time my car needs to be serviced. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer

By Freddy on 9/17/2019 at 3:27 PM. Helped by Abraham Medina.

Thank you all, I'm really loving my new Jetta. As well as all the new features and new look of the vehicle. The customer service was outstanding and very professional. I will definitely be a returning customer in the future. Most definitely be recommend my friends and family so they can receive the same customer satisfaction from Abraham. 10 out 10. Have a great day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recalls fixed

By Patty C. on 9/17/2019 at 1:07 AM.

The guys were very prompt and friendly and I would definitely bring my car back here for service. I had a few recalls in my car and they took care of all 3 and even washed my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By VWnevada1! on 8/13/2019 at 4:09 PM.

Took my wife's 2018 Alltrack in for it's first oil change and inspection. Service was prompt and the associates working there were professional. Would definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil leaks in my new Golf Sportwagen

By BajaMan on 8/9/2019 at 2:37 PM. Helped by Ray Gonzalez.

Was not expecting my car to develop engine oil leaks with only 6,000 miles. I brought it in to the service department at Lithia and Ray took ownership of the problems and once the leaks were diagnosed he told me what needed to be done and put me in a loaner car to drive while the car was in the shop. This was on a Friday morning and parts were needed to be ordered. I was expecting this to take several days and was surprised to get a call on Monday saying my car was ready for me to pickup. I’m not pleased that a car so new would develop problems this soon and can only hope this was a one time issue and not something that is going to cause a recurring nightmare throughout my time of ownership. The bright side of this was the great service I received from Ray and the fact that if more issues happen I feel comfortable dealing with the service department and Ray in particular.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service department is amazing!

By DeBug on 7/31/2019 at 6:13 PM.

Carlos and the service staff are always incredible! Friendly, thorough, clear communications. This is definitely the best dealership I've every done business with, thank you ! Keith Barham DeBug Computer, Inc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and friendly!

By Jerry 2018 Tiguan on 7/26/2019 at 11:43 PM.

Previous customer, prior purchase was a 2016 Tiguan. I had nothing but trouble with the air conditioning and after 8 visits to the service department it still did not work properly. I hated very much having to spend more money on a newer vehicle but I am in sales and rely on having air conditioning. The new vehicle is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Andreacall on 7/20/2019 at 5:42 PM.

Excellent. Amy was very helpful. Ray did a wonderful job and was very friendly. The job was performed in a timely manner and they even washed it for me. I am very happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire trouble

By Tammy on 7/18/2019 at 3:52 PM. Helped by Not sure what her name was..

Got a flat and in between my spare getting put on and patching my tire, I lost the lugnut key. Went into get my lugnuts replaced to non locking and my tire put on. Quick and easy, nice group of people.

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
5   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Not a good job.

By MyBug on 7/14/2019 at 5:47 AM. Helped by N/A.

I have taken my car in three times for overheating, Volkswagen did a cooling system flush, and it worked for a while. On my last visit, I was given a $3,000 quote for fixing the car. Volkswagen quote was for a new water pump, timing belt, some electrical box that had melted and now the cooling fans weren’t working. I took the car to a friend’s house, he looked at it and told me that there was an air bubble in the cooling system and the wires to the fans need to be changed. I paid Volkswagen to look at my car and give me an honest quote for fixing my car. Volkswagen master mechanics have forgotten what basic troubleshooting is. I can’t believe I had to pay over $125 for that. On the customer review it asked if I would like to be called, I replied yes, still waiting for the call.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By VM owner on 7/10/2019 at 8:21 PM.

Everyone was courteous, helpful and friendly. They were timely and helpful in getting me back home while the car was serviced. The driver that took me home also picked me back up to take me to get my car--he was very punctual and nice as well

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service for 2017 Passat

By Giantsfan10! on 6/13/2019 at 2:28 PM.

Carlos in service was extremely helpful and my car was finished in a timely manner. Everyone was professional and courteous. Great job!!! Good experience. Thanks everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Amy in the Service Department

By Darlene Dishes on 6/3/2019 at 6:53 PM. Helped by Amy Briggs.

Amy works in the service department of Reno Lithia VW and she is wonderful. She always meets me with a smile and is really great answering all my questions and taking super care of all my service needs. She has excellent customer service skills and I am glad she is a part of your team. I hope you take good care of her just like she takes care of her customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ray Was Great

By jfh22 on 6/1/2019 at 7:01 PM.

Thank you Ray as I revived a very bad diagnose from Reno Vulcanizing...basically they told me it was a $1200 to $1500 fix and Ray got it fixed for $2.84. ...yes $2.84 not $284.00...again Thanks Ray & your technician ...Jim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Laid-back, no "polished, salesman smarm!)

By Taylor VW on 5/30/2019 at 4:15 PM. Helped by Brooke Ludel, Chance Kazen.

At the time we were making our purchase we were having another VW serviced. That department was helpful and answered unasked questions - - - anticipating what we needed to know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service success.

By Stick on 5/16/2019 at 3:15 PM.

I stopped by Lithia unannounced to have my GTI serviced. The service was completed promptly with a reminder of a minor recall the car needed. Smooth and efficient. Ben

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By haynes family on 5/13/2019 at 5:13 PM.

We always get good service .Work is done in timely matter. We enjoy all of the employees we work with they are very easy to talk to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Margie 1964 on 5/13/2019 at 3:05 PM.

My work was done in a timely manner and the staff was awesome! I will definitely come back for all my service needs. These guys are great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Michaelia on 5/8/2019 at 2:08 PM.

I had a great experience! Carlos handled everything for me and my car was finished and washed as soon as I got back to the dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality, quick and professional!

By Telefred on 5/7/2019 at 12:44 AM. Helped by The entire service department..

55K service on my 2017 Golf Alltrack. Didn't need to set an appointment, I just stopped in and the excellent service department did their job. Everything needed was completed quickly and to the highest standard. They even washed my car! I'm totally impressed with, and trust, the service department.

I would recommend this dealer.