Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
1.7  
Friendliness
2  
Overall Experience
1.7  
Price
1.8  
Quality of Work
1.8  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be aware

By N t on 9/4/2017 at 8:37 AM. Helped by Matt, Teddy.

Getting pricing via email...get to the dealer they will not honor the price. Trying to get you to lease the car instead of to buy. They just wasted my time and gas..be aware. Apparently I am not the only one that they use this bait and swicth method. I should check on yelp next time before driving to dealership

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

wrong parts

By jpizzuto321 on 2/11/2017 at 8:05 PM. Helped by none.

I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic sales experience

By GeorgiePorgie on 11/16/2016 at 10:40 PM. Helped by Joe Santos, Adam Lopretta.

I bought a new Honda Accord here and I could not be more impressed with how easy they made everything at Livermore Honda. My salesman, Joe Santos, was a true professional and helped me find the right car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

1000 dollars for nothing.

By mickey on 12/27/2015 at 10:17 AM. Helped by I was so pissed, I didn't get idiots name..

Took our 2004 Honda Accord to Livermore honda to have a hard start problem repaired. Got treated horribly after I found they did not fix the problem. Disgusting dealership, my suggestion is stay away!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrific, frustrating, agonizing.

By gogetter1707 on 12/19/2015 at 9:16 PM. Helped by Q'u izzezy, Peter (Paul) Haub, Adam..

Worst experience I have EVER encountered when buying a vehicle. WARNING! They will get over on you, and sell you a lemon, which is against the Law! If you insist on buying a car there, make sure you buy a brand new car with zero mile.They will still work to get over on you, but at least you know you're not getting a lemon. We are in the middle of filing complaints, a lawsuit, and the bureau of automotive repair or BAR is now investigating them for a fraudulent smog on our vehicle. We tried to bring the car back, and work with them in making the repairs (a few days after buying), but the manager ( Paul Haub) was atrocious in the way we were treated. He not only refused to help us he literally threw our paperwork at us, and stormed off, as if he was the one with the complaint. We were left sitting there in shock and and confusion at the utter lack of professionalism, and brazen disrespect. He realized that even though we were in the right, it would be an uphill battle for us, and figured he could treat us anyway he wanted. After that, the rest of the staff members who greeted us with smiles before purchasing the vehicle began to show their true colors/motives, and were also unwilling to help. I am still dumbfounded by the lawless actions of Mr Haub, and the rest of the staff members. I would NEVER recommend this place to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Very bad customer service

By Kwoo95 on 12/13/2015 at 2:56 AM. Helped by Eric mike.

The service department does not think the customers time is important, their inefficiency will make you waste your precious time. I called to service my car for recall issue, and was told to bring in the car by 8:30 and will be done by 11. I bought my car from this dealer and had done service here before. So, even if I have moved to alameda I decided to bring my car here for service. I decided to wait around the area until my car is done. I got there at 8:15, the guy checking me in tells me that the car will be done at 3pm. What? Why didn't they say that when I called? I told the guy my situation, and I told him I will go catch a movie and be back at 3. He said he will do his best to get it done sooner. Off I went on the shuttle at 9:45, my car was still sitting in a long line of cars, why did they make me come in at 8:30? I got back to the livermore honda dealer at 3:40, my car was not ready. They tell me I have to wait 1 more hour. It was 4:50 when I drove my car off the dealership for the last time. Just lost my whole Saturday because how inefficient this service department is.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Sucks

By None on 5/29/2015 at 4:00 PM. Helped by Everyone in there.

Dnt go with this guys. May be they may give you amazing price tag, but the service is really worse. They really do not co-ordinate among themselves. They are supposed to do some perma plate installation for which i paid 700. And this is supposed to happen in first week after purchase. And they should be calling me to fix an appointment. Here is the worst part. They never called me for a month. When i enquired about it, all they said was they tried once and left a VM, which was false statement. I thought it could be communication gap, so went easy on it, which I regret. Then I was give an appointment for a monday and was told to bring in car on Sunday. I drove 55 miles to get it as I stay in bay and then they said I will not get a loner as the service is closed over Sundays. Thats worst. I drove back, tried to call them all the listed numbers several time to explain the incident, and no one cares, they either transfer my call to some other rock, or put me on hold. And i waited to see if they come back to me to get the service done, as it is something pending from their end. No one ever tried to even call me. So I tried call them up multiple times, and got vexed with it. Finally when i called front desk to see if service is open so that i can drive by n put my case in person, they asked me to come by. But the service was not open and they did that shot again. After 6 months of several phone calls and 400 mile drive, here I sit in their guest room waiting for a answer. As i wait i write this detailed review so that no one else get into this xxxx. Hope it helps the management to know how they operate.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car

By Nanew on 4/20/2015 at 1:50 AM. Helped by Peter Hobb and Sandy Heller.

I would like to thank Peter Hobb for helping me to solve the issue about my warranty and getting my Mini Cooper fixed . Much appreciation for being a honorable dealership. I love my new car. Sincerely, Nora New

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We saw a 2003 Honda Accord on the website and came in to...

By HartJohnson on 10/15/2013 at 6:31 PM. Helped by Don't remember but was very nice.

We saw a 2003 Honda Accord on the website and came in to look at it. The vehicle was for my 16 year old daughter so I wanted to make sure the vehicle was in good condition. The sales person showed us the vehicle and we took it for a test drive. He explained that the vehicle went through their inspection and would not have been on the lot if it was not in VERY good condition. They were very friendly and worked with us on the price. Overall, it was a very good experience and my daughter absolutley loves her car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went in looking for a newer Honda Odyssey. They had a...

By DeanRosengren on 10/12/2013 at 7:21 PM. Helped by Mursal Popal, Bob (finance person).

I went in looking for a newer Honda Odyssey. They had a 2010 that was in excellent condition with the DVD entertainment system. We have kids so this is very nice to have. I expressed to to Mursal that I wanted to make sure that all the electronics and everything works, and she was able to include 3 years Honda Care bumper to bumper warranty. Bob in financing prepared the warranty package and was also very easy to work with. After I purchased the van they cleaned it and it looked gorgeous. I'm happy to say that they were able to go above and beyond my expectations. Overall an excellent car buying experience and I will be back there for service and for future vehicle purchases. (from Dean R.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service. Eric the service manager is...

By greyhound68 on 9/24/2013 at 3:41 AM. Helped by Eric at the service desk.

Fantastic customer service. Eric the service manager is great he knew exactly the issue I was having with my brakes and got the vehicle repaired and ready ahead of the time projected. One cannot beat this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a long time Honda person when it comes to cars and...

By jbassett on 9/21/2013 at 8:13 AM. Helped by Barry (Service Dept.).

I am a long time Honda person when it comes to cars and trucks and when dealing with Livermore Honda they have always performed reliable maintenance with my cars. Barry and Eric both I have dealt with over the years and 1 of the reasons I can depend on their knowledge and helpfulness when it comes to my cars performance. I work a graveyard shift and dependability means a lot for me since I am a freeway driver during the night. Not only do I have my maintenance performed at Livermore Honda but I have also bought 2 cars from there in the past. THANK YOU LIVERMORE HONDA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales person was very kind and cooperative. The price...

By Jhuell on 9/21/2013 at 6:35 AM. Helped by Koby pak.

The sales person was very kind and cooperative. The price was really competitive, actually incomparable with other local Honda dealership. Overall I am very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a very good experience buying from Livermore...

By Haijiex on 9/21/2013 at 12:38 AM. Helped by Larry, Bob.

It was a very good experience buying from Livermore Honda. I started looking for a new car two years ago and contacted them through the Internet. They emailed me a quote and followed up with me once. Unlike another dealer, they never called to push me to buy. This year, when I was ready to buy, my boyfriend and I called several dealers. Livermore and Anderson gave us the best quotes (side note, Dublin had three people calling me back, but none give me a price. They just kept asking me to go in and said "we will work it out." Thrumbs down to Dublin!). We picked Livermore since it was closer and had the exact trim and color I wanted. The sales person Larry patiently explained the forms and answered all our questions. He apologized several times when we had to wait for the fiance person and car detailing. The fiance person, Bob, was a surprise, in a good way. I have heard many stories where the finance persons push you to buy packages. Bob did not give us any pressure. He explained to us the available packages and said "just tell me what you want." There was not marketing, pushing or tricking. I purchased the extended warranty and maintenance plan because the price seemed reasonable. We finished the deal happily, without feeling manipulated in anyway....The story did not end here. After I got home and research my new 2013 CRV's maintenance needs, I realized that maintenance plan would not be worth it. I called Bob and told him I wanted to cancel it. He did not gave any any grief and told me go in to sign a form. I went in the next day. The cancelling was pleasant and easy too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reasons for my five star rating: 1. easy online...

By laraamy on 9/21/2013 at 12:26 AM. Helped by Barry Strock.

Reasons for my five star rating: 1. easy online appointment booking 2. very welcoming considering I was late to my scheduled appointment 3. Courtesy shuttle van was great (I had my 3 year old and need to install his car seat, driver didnt mind at all) 4. Best part... The coffee machine in the wait room!!! But i must say, best Honda dealership customer service at Livermore Honda. And ive been to a couple of Bay Area ones...Will definitely be back for a 2nd, 3rd etc service visit.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

price is good, but finance from Honda is required. no...

By WEICAI13 on 9/20/2013 at 10:52 PM. Helped by John Sayson.

price is good, but finance from Honda is required. no other dealer can beat. but give me 9.99% APR, and didn't mention this loan must keep at least 3 months at the beginning. finance agent is not very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great online experience in viewing the car. Friendly...

By MohitM on 9/20/2013 at 10:27 PM. Helped by Mursal.

Great online experience in viewing the car. Friendly sales representative would worked out a good deal for me. Car was as indicated online and was in pristine condition. Finance and other DMV handling was very smooth. The finance folks explained me about Honda extended warranty in great detail and answered all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

This is our second car from Honda in Livermore. I feel...

By janniejus on 9/20/2013 at 8:55 PM. Helped by Don't recall the name.

This is our second car from Honda in Livermore. I feel that they provide great service and their prices always beats other Honda dealers in the area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Appointment time was honored and was processed very...

By milinda on 8/29/2013 at 9:24 PM. Helped by Barry Strock.

Appointment time was honored and was processed very quickly without much wait time. Complimentary ride to place of business was great and accommodating. I was called when the car was ready and checkout was also very quickly handled. A plus for giving me an overview of the work done on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is very friendly and family oriented dealer. The...

By Fatboyslim0880 on 8/14/2013 at 7:28 AM. Helped by One of them is Tyson.

This is very friendly and family oriented dealer. The service is excellent and the staff were very acomodating and friendly. I will recomend this dealership to friend and family. Kudos livermore honda.

I would recommend this dealer.