Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3.5  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended Dealership

By Joe55645 on 8/22/2018 at 5:01 PM. Helped by Grag.

So check this out: I went buy there yesterday Saturday) the 18th of August, to be greeted with their amazing staff. Greg was just the guy I needed to see. I asked him to show me truck options, mainly lifted. So he takes me to his lifted truck section where I almost fainted when I arrived there b'cause they have what other dealerships do not have. I felt like I was a little kid at a candy store looking at all these awesome variety of lifted trucks. I picked out a couple that I wanted to test drive, he immediately grabbed the keys, then we are on our way for an extended test drive. Both vehicles drove like a dream. Picked out the one I wanted to take home. We go to the business office where I was greeted with Mrs. Barbara, whom treated me family. Had my deal approved with the bank in minutes, at a very low interest rate and many term options. Over all, my payment was under what I was expecting it to be. I am extremely happy with lifted truck choice. I would very much refer my friends and family to Loan Star Motors. Quite frankly, I have never been treated like this before at any car or truck dealership. These guys here care who their customers are, they treat them integrity and respect. This is the dealership you need to see when considering a pre-owned or like new vehicles.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

3,000.00 down payment, down the drain.

By DeepbluC123 on 8/20/2018 at 8:50 PM. Helped by Greg.

If I could give less than 1 star I would. This dealership took a 3,000.00 down payment from me, and exchange I was sold a lemon. Mechanical problems within two days of purchase. Within the first 3 weeks the truck went completely down. Now I can't even drive it. They said that they would help me by putting me in another vehicle, that was a lie. Went back and spent two hours of my life that I'll never get back, only to be told that they can do nothing for me. Now, they want me to pay a wrecker service to tow it to thier so called mechanic shop to repair the heap. I would advise anybody that is looking for a decent vehicle with a warranty to not step foot on this dealerships property. I also think all these so called 5 star ratings are all propaganda, and fake, made up by associates of the dealers. There is no way a business can conduct itself the way it did with me and get 5 star ratings without help.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a deal!

By ReneF1703 on 7/2/2017 at 3:59 AM. Helped by Eric mostly but all the day of purchase.

These guys helped every way and were able to find me the vehicle I wanted for the price I needed!!! A lot of great inventory!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!

By Ash1998 on 7/1/2017 at 4:38 AM. Helped by Brandon raney.

Brandon was super helpful and made the process go smooth and quick!!! He was super nice and was cooperative with my schedule. Would recommend people to come here!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Shay on 7/1/2017 at 3:52 AM. Helped by Brandon Raney.

I would highly recommend doing business with Lonestar Motors. Brandon Raney was very helpful and courteous when helping us find the perfect vehicle. He was very knowledgeable and caring.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Edavis04 on 6/30/2017 at 11:15 PM. Helped by Brandon Raney.

I was very nervous about finding the right car and the process but Brandon was so knowledgeable and accommodating and catered to my needs and wants in a car. He helped me figure out the kind of car I wanted and style seamlessly, couldn't ask for better customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service over all

By Tesabear on 6/30/2017 at 11:31 PM. Helped by Brandon, Eric.

Brandon and Eric made getting on the road again so easy! They are honest and quick! The cats are great as well as the price!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY HERE!!!

By MATTHEW D DEES on 6/29/2017 at 7:24 PM. Helped by All sucked.

Paid 33000 for 2011 z71. They lured me in with fake online pics of another truck, said it had no dents or scratches. The whole passenger door was dented! Drove from Shreveport so a settled for a better looking truck. Didn't make it home before the xxx started having problems. 3000 dollars later still haunt fixed all that was wrong!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY FROM THESE PEOPLE

By tabitha Mitchell on 4/8/2017 at 3:32 PM. Helped by Eric, Cisco.

If I could give less than one star I would! DO NOT BUY ANYTHING FROM THESE PEOPLE.. Or you will regret it. Eric and Cisco are really great at telling you whatever you want to hear with no intention of following through! This was a lesson learned the hard way and one I will regret for a long time! They will say anything to get your money, once they get the $ your screwed!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truck purchase

By Karl on 7/8/2016 at 4:34 PM. Helped by Greg Webb.

I worked with Greg on the purchase of my used truck and I thought he did a great job quickly and efficiently completing my buy. He answered all my questions and was very accommodating and pleasant. Thank you all and I look forward to doing business with Lone Star Motors in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff

By Aushamarie on 9/19/2015 at 3:17 AM. Helped by Cisco.

Staff is great very friendly patient and helpful come out and see them. Get The great experience of customer service like i did have a good day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes

By Cecebaizan on 9/15/2015 at 10:31 PM. Helped by Cisco.

For being the first time here I must say it was pretty good...very front and knowledgeable staff..thanks guys and Cisco for the help very much appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

chevy

By jesse on 9/15/2015 at 7:53 PM. Helped by cisco.

Gracia Francisco por tanta ayuda que no diste ...El carrots que do muy bien lo encantamos. ...ai te Mando los amigos I Familia para lo siguiebte

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trucks

By aryan on 9/15/2015 at 6:12 PM. Helped by cisco.

Now that i live so close by and needed a truck decided to check this place out turned out grewt....nice people here thanks fransiszco

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

lifted truck

By jtkraze on 9/15/2015 at 4:39 PM. Helped by cisco.

My sister recommended me here it it actually turned out better then I thought...friendly and honest staff..it was good thanks cisco I will for sure recommend my friend to u guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

nissan altima

By masterandcommander on 9/15/2015 at 4:19 PM. Helped by cisco.

Thanks Cisco for helping with my new car purchase it was good to know all details and info on everything great nice and friendly staff. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By chango 0123 on 9/15/2015 at 4:07 PM. Helped by Cisco.

So I talked to cisco from the very beginning and I must say it was great....I felt like everything turned out good specially after I bought my truck of course..thanks man

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a vehicle is never easy - This place makes it easy.

By Dave on 9/14/2015 at 11:26 PM. Helped by Cisco.

Buying a vehicle is never easy. There is just so much that goes into the decision, the mulling over options and then there's the negotiation part. The part where you are supposed to play this game of back and forth to get the best price possible. The part where there's guarded wordplay and slight misdirection to haggle for a deal. At Loan Star Motors, it is nothing like this. I was pleasantly surprised by the entire purchase experience. Everything was handled in the most professional manner. I was made clearly aware of every detail of my purchase, both pluses and minuses, to make a well educated decision. I love my vehicle and I love Loan Star Motors. I recommend this dealership to all my friends and family. If you are in the market for a beautiful vehicle, then you need to check this place out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just bought another truck from these great folks.

By Brian on 9/10/2015 at 3:35 PM. Helped by THE WHOLE STAFF - John Bennett and his crew..

I just bought another truck from these great folks. Initially, I found them on the internet, sent a message via the website and received a call the following morning. The out the door price was extremely fair, by KBB - Edmunds - Nada standards. You can also tell that because this is a big high quality dealership, each vehicle is handpicked, meticulously inspected and well maintained. There was no hassle and no need to price haggle - these guys are great. They also easily got me the best interest rate (2.99%) Because they are a high volume dealership, the selection is higher quality and pure quantity. Highly recommended and trusted. Keep it up fellows.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE! LOOKS LIKE JUNK YARD!

By concerned for cusumers on 9/10/2015 at 7:15 AM. Helped by Manager and Salesman.

Very very pitiful place the cars are filthy the place is filthy test drove a overpriced high mileage vehicle that barely made it back to their lot and surely would not have made it home we live 4 to 5 hours from the dealership made the drive and they couldn't produce the vehicle we came by the good reviews must be from their own people buyer beware is all I have to say if you're a novice our don't know what you're doing you're probably going to get taken good luck hide your checkbook and wallet... If you're hellbent on buying a car from this place spend money on a real inspection take it to a franchise store if possible pay the money to have it checked out

I would not recommend this dealer.