Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Slow service and they don't seem to care

By RICHARD R. on 4/19/2017 at 6:55 PM.

Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). But no explanation and no apology. They don't seem to keep track of customers, and how long they have been there. Don't seem to care. Apparently our time isn't important to them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!! Sales Rep Great price

By Gift4mom on 2/14/2017 at 10:55 PM.

I went to buy my mother a car, I meet with Chris McMillan and have to say no doubt the nicest guy in the car business very knowledgeable and and respectful willing to help would recommend to anyone looking for a car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Stars for Christopher.

By JohnDTundra on 2/24/2017 at 3:49 PM.

No one in town wanted to help me but Christopher!! I had been to the dealership before and they couldn't get me approved. I was treated so well when I came before I wanted to give him another chance. He deserved it. Christopher went above and beyond to help me and make me happy with my new Tundra. If you want to deal with a true professional and an honest man, ask for The nicest guy in the car sales business. He is all of that and some... Thanks again Chris. -John D.

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
4   Friendliness
1   Overall Experience

A week to even look at my vehicle that is under warranty

By Dennis Littleton on 1/18/2017 at 11:15 PM. Helped by None yet..

Transmission begin acting up last night and we had it towed to their dealership because it is still under warranty. I am told they cannot even look at it to "diagnose" until next week. No rental vehicle is provided until the diagnoses is made.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Irvin on 1/10/2017 at 5:47 PM. Helped by Derrick.

This was my first experience in purchasing a vehicle from Locklear. Derrick was our initial contact. I could not have been treated nicer, with a professional demeanor that he gave us. He and Christopher were very helpful, and friendly. If I purchase again you will be at the top of my list.... Thanks Irvin Fields

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't buy here!

By Joe on 12/29/2016 at 8:41 PM.

We negotiated for over two hours and they came and told us the car was sold. After going back and forth. Then they acted shocked that we were angry. Don't go here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman and Service

By jtyshay on 10/1/2016 at 11:57 PM.

I went to the dealership only to look around at my options and after I talked to Mr.Ellis and he showed me my options, I came back the same day and ended up buying my new car! Brandon helped me find a perfect car for me that was affordable and reliable! He was very straightforward and really cared about what I wanted in a car. He gave me great advice and pointers which I appreciate!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Lilgoodyt on 9/1/2016 at 3:59 PM.

Brandon was absolutely amazing! He was so friendly and professional; His knowledge of the job is mind-blowing. He completely went above and beyond to make sure my husband and I were satisfied. I will definitely do business with Locklear again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By rachelfucich on 8/30/2016 at 1:41 AM.

Christopher has been working with my parents for a month to find me the perfect car. We finally found the right one at the right price today and I'm thrilled! Christopher was super friendly and very upbeat. He made an effort to know I was his top priority.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Poor southern hospitality

By Chirperkt on 8/7/2016 at 2:55 PM.

Southern hospitality? When where and who? Ha ha! What a joke, I have been interested in purchasing a Jeep Grand Cherokee for some time now and got some info on one listed at Locklear jeep dodge and Chrysler in Tuscaloosa Alabama. This Jeep has been listed as a 2007 new which seems far fetched considering we are in 2016, however I made a call and finally got a sales person. What I got was a litany of BS. From this sales person. the first excuse was that the jeep was listed in 2007 and that Chrysler was not able to get the add. From Locklear web site. "Ha ha" The next excuse was Chrysler did not build a jeep diesel in 2007. BTW this vehicle is listed as a Chrysler jeep diesel. And the best one? No 2007 jeep listed on their web site. I asked for a manager to explained all these discrepancies,but after waiting on the phone for 5 min, what I got was an individual who was so arrogant, and wasn't even a manager. This guy started to lecture me on what I wanted, not even apologizing, then when I ask if he ever heard of Yelp, he ask me if I was going to waste my time writing a review on Locklear jeep Chrysler? as soon as I said yes he hung up the phone. So much for southern charm! I will never ever waste my time to go and purchase a vehicle from these characters.. Typical bait and switch. The add from their web site.. 2007 Jeep Grand Cherokee Limited SUV MSRP$43,705 Get E-Price Window Sticker View Details Engine:3.0L V-6 cylTransmission:5-Speed AutomaticExterior Color:BlackInterior Color:Medium Slate Gray Stock #:123456Model Code:WKJP74 VIN:1J8HR58M57C633379 Engine: 3.0L V6 Turbo Diesel, Wheels: 17" x 7.5" Chrome Clad Aluminum, Trailer Tow Group IV CarGuru. Locklear Chrysler Dodge Jeep locklearcars.com Today 8:30am - 6:00pm (Closed Now) 550 Skyland Blvd E Tuscaloosa, AL 35405 Map & Directions View Inventory Negotiation Selling slowly 964 days on CarGurus No price changes Print Listing Summary Dealer's Price: $43,705 Location: Tuscaloosa, AL · 4 miles away Mileage: --- Transmission: 5-Speed Automatic Exterior Color: Black Interior Color: Medium Slate Gray Gas Mileage: 17 MPG City 22 MPG Highway Engine: V6 Diesel Seller: Dealer VIN: 1J8HR58M57C633379 Stock #: 123456 Major Options: Quick Order Package Dealer's Description

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service!

By Renee on 8/2/2016 at 10:32 PM.

The service I received was excellent! I got a good deal on a brand new car at a great price! I am completed satisfied with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By BNichole2016 on 8/2/2016 at 5:15 PM.

Brandon is very professional, yet friendly at the same time. He is very knowledgeable in his profession and courteous. Never once did I feel like he was just trying to make a sale. He was personal and worked with me for over 2 hours to ensure that I got what I wanted and at the price I could afford. I have bout 4 cars in the last 5 years from this Dealership and this by far was my best experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Friendly Customer Service

By AEB8083 on 7/30/2016 at 9:22 PM.

Christopher McMillan was very nice and helpful. He was able to sell a great Jeep to my husband and I and we were pleased with our experience here at Locklear.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Christopher McMillan

By Kat Jackson on 7/18/2016 at 6:00 AM. Helped by Kendralyne Davis.

Christopher McMillan sold me my car today. He is very very professional and honest. This was a wonderful experience and highly recommend him. Please go to Locklears and get your car today. Kat

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer service!

By KenandJessGibson on 7/8/2016 at 10:28 PM.

These guys arent pushy or aggressive...they are so laid back and just great to deal with! We would reccommend them to anyone! We walked in..looked around...and when we asked for help..they were there and ready!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience was very joyful and informative.

By aandt16 on 7/8/2016 at 9:24 PM.

Chris provided GREAT customer service. He was very considerate, knowledgeable and courteous. The staff was very friendly and the purchase of my vehicle went very smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buyers

By Kimberly Johnson on 7/7/2016 at 3:45 PM.

This was the best car buying experience we had ever had. With this being our first time buying we had experienced the pretentious salesperson, the rude salesperson, and the overzealous salesperson. Brandon was none of those things. He was friendly, funny, and realistic without being rude. The entire experience was a success and Brandon was an intricate part of it. We can't say enough good things about him! Locklear gets two thumbs up from us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ctucker55 on 7/7/2016 at 1:44 PM.

Great Customer service! He didn't jump at u and try to get you to buy something just for his sales. You could tell he really cared about getting you in the right vehicle. All in all a great experience.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Started out great and then it was all downhill!!

By JeepGirl on 6/18/2016 at 2:56 AM.

I had a great experience with my salesman in the beginning. However my vehicle was purchased used and not cleaned very well. My salesman promised he would get it cleaned up properly as he was also dissatisfied with the cleaning. He stated this was not the way he was trained at BMW to leave a vehicle. My vehicle never go cleaned. Also was promised to install my weather floor mats (was told they had to be drilled in)and after being reminded several times this also did not happen. My jeep badly needed an alignment as the steering wheel sat crooked as well as my power outlet did not work. I mentioned this to them and it was ignored. They knew I was not happy and never tried to make it right or even discuss it with me. So basically this dealership is great until you sign your name on the papers. I will not purchase a vehicle here ever again.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Enjoyed my experience.

By Blittleton on 6/17/2016 at 12:41 AM.

I enjoyed working with Austin on this purchase. He was very knowledgable and a straight shooter. (Rare in this day and age). I will come back to see him when it's time for a new truck.

I would recommend this dealer.