Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.3  
Friendliness
3.7  
Overall Experience
3  
Price
3.9  
Quality of Work
3.3  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Star705t on 9/20/2017 at 4:13 PM. Helped by Jason and Ryan mcmahan.

Even one was wonderful especially Ryan mcmahan And Jason my seles guy. I'm a very happy customer! I already referred all of my friends as well as my customers.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Completed work i did not authorize

By Rebecca Mancuso on 9/13/2017 at 6:51 PM. Helped by Warren Stevens.

Was having problems with the puah button start in my vehicle. I called aaa they came out to test the battery they said the battery was fine so i took it to lokey to find out what was wrong as my car is inder warranty. They told me they would take a look at it..2hrs later i see my car pull out of the garage. In the two hrs i sat there noone told me what they had found or ask my permission to fix the vehicle. I told the service tech that the vehicle was finished. He then proceeded to tell me it would be $350 as it was the battery. I told him aaa told me my battery was fine and i never authorized them to replace the battery. He said fine i would have to wait they will rip it out and i can take it somewhere else....i wasnt about to wait another two hrs so i said no give me the old battery so i can make sure it was dead he said no he would have to charge me. I will be complaing to Kia Corporate as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By cgeller1 on 9/2/2017 at 9:06 PM. Helped by Pernell and Teneka.

If you want the best car buying experience ever Ask for Pernell or Teneka! These guys are the nicest, coolest , down to earth people I've ever met buying a car. I drove 2 hours for a car and was well worth it! By the time I was done I felt like we had been friends for years!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paint touch Up

By Nya Velasco on 12/13/2016 at 6:11 PM. Helped by Rob Nelligan.

Purchased a used 2016 Nissan Altima and asked to have a few minor paint touch up completed. I scheduled a date and time. When I arrived they took my car back immediately and made the necessary repairs and I was out within the time frame promised. However, I attribute this to Rob Nelligan. I have avoided purchasing a car for many years and this was my first stress free car purchasing experience ever. He is knowledgeable, friendly, great communication and listening skills, also has excellent follow-thru and follow-up skills. He will NOT over promise and then under deliver. When purchasing a car it is not only the relationship with you that is critical it is the relationship the Salesman has with the entire dealership (finance, service, etc) that is critical. Rob has a strong relationship with all the areas that would affect me as a consumer. I highly recommend Rob for all your car purchasing needs. You will not be disappointed.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service Department!!!! bunch of crooks!!

By John16 on 9/8/2016 at 9:04 PM.

These people took advantage of a 67-year-old widow when her air conditioner stopped working. Having bought the car at the dealer, we went to to get an estimate and the Service Manager told her the repair will cost $1200...when 9 months earlier the same dealer Lokey Kia in Countryside replaced the compressor and supposed to have 12 months warranty. They gave us the runaround stating that the air conditioner was not working for other reasons...after a while trying to find solutions and trying to understand why was the air conditioner not working...they decided to do a better price... $1100...feeling robbed, we took the car to another repair shop in Tampa...only to be surprised that the total repair cost only of $70.00...that's right!! I thought about calling the dealer back to complain but just the thought of the Service Manager saying I apologize or I am sorry didn't seem to be enough SO, public information and/or reviews online like this one will probably cost them some business and hopefully people will think twice before taking the car to them...they are a bunch of crooks that should be fired!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Overall Experience
5   Price
1   Quality of Work

Poor service

By jimi727 on 7/31/2016 at 1:06 AM. Helped by Service rep, service manager.

Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole engine compartment was covered with oil . He called Lokey Kia at 1:00 pm and they said they would have a truck tow the car to the dealership. Then my son looked again at the engine and noticed the oil filler cap was on the radiator mount, obviously they never replaced it after changing the oil. After waiting a couple hours he called Lokey again and was told to wait. The tow truck finally arrived at noon the next day !! Lokey service somehow changed their screw-up into HIS problem So the finally got the car and said 'It won't be ready till tomorrow' This is even though THEY KNEW it was their error, the service rep even mentioned how the tech was in trouble !! So my son was left without a car for two days Lokey service somehow changed their screw-up into HIS problem Two times after that I have spoken to someone at the dealership (after subsequent oil changes, they are free and I considered this a one-off error) and each tiome I asked to speak to the service manager. First time, I was transferred to his voice mail left a message , never heard back Second time , I was called by someone asking me how the oil change was , I told them the story and they said they would have the service manager call me Never heard back -- seems like their standard procedure What gets me I would bet if I brought the car in as a trade-in, they would probably say 'oh we cant give you the full amount, there was engine damage when it was run with no oil'

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By validrev on 2/20/2016 at 3:51 AM. Helped by Robert Nelligan.

I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was upside down. I had Rob Nelligan as a salesman. I have been buying and leasing vehicles all my life and never have a met a salesman who was willing to work with me to the fullest extent possible. He listened to where I was coming from and worked diligently to assist me with my needs and ability. As I said previously, never in my life has a salesman put that much effort into assisting a customer. I would recommend this dealership and Rob to anyone who is looking to purchase a vehicle and not have to worry about the "high pressure" of the typical salesperson or the unwillingness of some salesman who won't do what they could to fill you need and requests.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Total rip off artists!!!!

By Karenp on 2/16/2016 at 3:25 PM. Helped by Sam the finance manager.

Had a lease on a 2013 Kia Optima, went to go buy out my lease; contract said it was going to be $16,200, by the time they were done three hours later it turned out to be $18,400 an additional thousand dollars in fees in $1000 in taxes, the taxes I understood the fees were ridiculous . I felt as though I were held hostage due to the fact that my lease was expiring in 24 hours. I would never return to the dealer again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Sales Manager Steven Fodor

By Oz Mustu on 8/20/2015 at 4:33 AM. Helped by Steven Fodor, Tom Wilkins.

I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained all the information about my trade in and the vehicle that I'm interested in, he did his best to satisfy and helped me out with the payments to close the deal. I don't know how many cars I owned, but never have a deal so fast and easy.. No pressure, no tactics, no games and most important thing is no wasting time. I was dealing with another salesman named Jermaine online or on the phone but never satisfied with his effort, numbers and attention.. He never offered any other options or offers or anything. When I told him that I'm coming the next day, his answer was there's nothing else he can do and asking me why I'm still coming over. Can you believe that ? That's why I decided to go there and wanted to see another manager. I'm so lucky I met Steven and he took care of me so well. Thank you so much again Steve for all your help and effort, your treatment and great customer service...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I don't know what I have to do to have a review stick...

By Frankdoran on 3/25/2014 at 9:10 PM. Helped by Nick Rizzotto.

I don't know what I have to do to have a review stick here.. I guess Lokey Kia doesn't pay Dealerrater. Lokey Kia is a member of the Presidents club. Only 5% of all Kia dealers make this list.. YOu have to be in the top 10% of ALL Kia dealers to achieve this award. I just purchased my new Kia Optima from Nick Rizzotto. I told him I went to Crown after seeing all the review on dealerrater. Worst experience I evere had. They said they would sell me the car for $20k out the door over the phone.. when I arrived a completely different story. Then I went back up to Lokey as I did on my last Kia and worked with Nick.. Thank you for a great purchase experience. No BS.. The reviews on this page are total BS.. One dealer has hundreds of review ( the one that pays dealerrater ) and the other doesn't. TOTAL BS. Lokey Kia - Thank you for the great experience and dealerrater, you full of it. Frank Doran.. Loving my new Optima from Lokey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had the best car buying experience at Lokey Kia in...

By Edinamc on 2/8/2014 at 5:52 PM. Helped by David Hampson and Sher Parry.

I had the best car buying experience at Lokey Kia in Clearwater! David Hampson and Sher Parry are extremely knowledgeable, professional and courteous. The energy at the dealership is great! I love my Optima!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Mark Brown in sales is extremely pushy and utilizes very...

By smithsupertramp7 on 2/5/2014 at 2:46 PM. Helped by Mark Brown.

Mark Brown in sales is extremely pushy and utilizes very high pressure sales tactics. He is friendly enough from the start, but quickly turns to high pressure tactics if he believes you may be on the fence. I recommend you request another sales person immediately if you find yourself dealing with Mark. I NEVER write reviews, but my dealings with Mark continue to this day... I wish I would've never contacted him in the first place.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
1   Overall Experience
1   Price
3   Quality of Work

I needed to purchase my 2011 Kian Soul from a lease...

By blkessell on 1/18/2014 at 5:08 PM. Helped by Tyler Miller.

I needed to purchase my 2011 Kian Soul from a lease buyout. I had a closed end lease contract which excluded dealer fees and other fee charges. Lokey added $795.00 dealer fee, $200 inspection fee, added additional $150 to tranfer my tags and title. The cost of my buyout through them amounted to nearly $14000.00 when the buyout was $11764 plus sales tax of $755. I was hostage at this dealership for 3 hours trying to purchase my car. I was able to purchase my car through another dealership, recommended by Kian Motors Finance in less than 1 hour with no additional fees charged and they assisted me with the finance of my car through my credit union with no fees assessed. I would have spent $2400.00 additional to get my car from Lokey.

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price

trying to buy a used car..drive in ..with 3000 cash and a...

By zed11 on 1/7/2014 at 1:38 PM. Helped by floor manager.

trying to buy a used car..drive in ..with 3000 cash and a trade in ..they offered me a fresh trade in..telling me all good about it and 1 owner vehicle..i was seriously considering.. the sales guy (floor manager) was keep telling me an old lady owned the car and took care of it very well.. after several times the sales man telling me how nice one owner vehicle it is i asked for the carfax and voila...4 previous owners... i think that should cover why i would never buy from them and not recommend the dealership...

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest I have bought 3 cars from there. The first was...

By Cakn on 11/6/2013 at 6:17 PM. Helped by Charlie.

Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up north needed a SUV for the snow. Financing changed the price after paperwork was signed. Lied about pricing, warranty, and tag information. Long story, I won't bore you with the details. Our mistake was going back a third time to buy a car for my daughter. She fell in love with her car, we didn't want to disappoint her. This was a used vehicle. The price was high, but that was ok, this is what she wanted. We paid cash for the vehicle, our car salesman said we needed to fill out a form, we did agreeing no credit check. We received paper work two weeks later a credit check was done. The salesman showed up at my house demanding a paper be signed by my daughter while I was not home. I had to race back to handle the situation. They did not put gas in the car which is normal for buying a used car from them. I barely made it to the gas station. I spoke with the manager, he gave me a $25 gift card, a $25 service coupon, and was told the salesman had been let go. My newest problem; my daughter had her free oil change done. They told her there was a nail in her tire, non repairable. We brought it to a friend of ours that does tires. No hole a head got stuck on a piece of tread. There wasn't even an entire nail, just a head no damage. Dishonest, please for your sake do not go there. Autoway is the place to be!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I bought a car from Lokey Kia 3 years ago and it broke...

By stefanie84693 on 8/30/2013 at 7:25 PM. Helped by Ron Bigonzi, dave Cullens.

I bought a car from Lokey Kia 3 years ago and it broke down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the front of my car and they are unwilling to take ownership of a clearly faulty part (2 of their employees assured me it was a freak occurrence and it would be covered under warranty, one even admitted to it happening to him once with a brand new vehicle on the lot.) When I went back two days later to order the piece I was told it would not be covered and I would need to pay out of pocket since I no longer have the piece. This was never considered an issue during my first encounter. Their associates are uneducated and uninformed. I encourage everyone in the market to stay AS FAR AWAY FROM LOKEY KIA AS YOU CAN! There are plenty of other dealers that can help you that have integrity and value their customers (two things that Lokey lacks). I received terrible service from them two separate times 3 years apart. It would cost mere dollars for this large dealership to replace this piece and maintain their integrity but they are unwilling. However they sure did try to get me to trade mine in for a new car leaving them to replace the piece anyways. Unbelievably bad experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Its funny I read many reviews before purchasing a...

By Frankdoran on 8/2/2013 at 7:07 PM. Helped by Cindy Hansen.

Its funny I read many reviews before purchasing a vehicle. Lokey Kia has Cindy Hansen that worked her tail off to help me with my new Sorento. She was polite and found exactly what I wanted. Its funny how people talk about car dealers. They did this and they did that. I'm sorry if you just go into the dealership without all your BS, they will treat you with respect. As Cindy did with us. We negociated on the price and felt she was giving us a fair deal. They also gave me my oil changes free for life and I couldn't find this at other local Kia dealers.. This really was a main reason to look a this dealer. Please when you arrive ask for Cindy. She rocks...

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied to not only by the salesman, but the sales manager,...

By gutterchef on 7/19/2013 at 3:03 PM. Helped by Mike Murray, Charlie Mohr, and finance manager.

Lied to not only by the salesman, but the sales manager, general manager and the finance manager! Car delivered was NOT the car that we test drove...but they insist that it was...even though we could prove it wasn't! Lied to us and told us we were receiving "free perks" and then upon closer inspection of the contract...were actually charged for all of them! Took the vehicle in for the "free perks" only to have it done incorrectly! Really....couldn't you even wash the vehicle before putting the protective coating on? Now we have water spots under it!! They actually had the nerve to give us a "cheat sheet" to fill out their survey. Can't wait to get it so I can again tell how disappointed and stuck we feel with a vehicle we didn't even want! They seem to promise a lot and deliver nothing and not care about it! We are not disappointed in the performance of the vehicle...only the dealership and their inability to be honest with people. It almost seemed as if they all lied to cover up for the lies we were told by the salesman. DO NOT BE FOOLED...LIFETIME OIL CHANGES ARE NOT WORTH IT!!

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

The first vehicle I looked at, had an addendum sticker...

By Macmoff on 5/5/2013 at 10:55 AM. Helped by Cindy.

The first vehicle I looked at, had an addendum sticker for $4000 over MSRP, then I noticed every vehicle on the lot had the same sticker. I could understand if the dealership had enhanced the vehicle, but purely for greed??? Then to add insult to injury a dealer fee of $800.00. Sorry Lokey, but you have lost my business and my families business.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I would never recommend this dealer to anyone. They are...

By kelly2trim on 2/25/2013 at 8:17 PM. Helped by Ron.

I would never recommend this dealer to anyone. They are VERY pushy and do not listen during the sales portion of purchasing a car, then they push service contracts and then turn around and do not provide the services you have already paid for in your initial service contract, they cover oil changes and nothing more. I would never have purchased a car through them if not mislead by their bogus customer loyalty speech, empty MPG promises, and farce service contract that they sold me.

I would not recommend this dealer.