Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.3  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lokey

By Shannon on 8/21/2017 at 8:29 PM. Helped by John Johnson and service staff!.

Lokey Nissan is my preferred dealer for all my car needs. Whether it is an oil change or looking for a new car the staff is courteous, professional and very knowledgeable! I have referred all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!

By Carlover on 8/21/2017 at 8:15 PM.

I love Lokey Nissan. They are very professional and knowledgeable about the Nissan brand. From the time you walk in until the time you leave, everyone makes you feel welcome and also how much they appreciate my business. I just bought a 2017 sentra, but they treated me as if I was purchasing a ferrari! I have never been treated this nice at any car dealership. They all made me feel like family. Even the GM Mr. Jones came by and introduced himself and also thanked me for shopping at Lokey...I was very impressed with that since hardly ever does a top manager thank you or take time to shake your hand. I will be buying all my cars from Lokey Nissan. A last note...the new dealership is beautiful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place ;)

By Candice8918 on 8/21/2017 at 6:50 PM. Helped by Mike Ramos.

This place is great , friendly , fast and fun . ;) I would highly recommend purchasing your vehicle from this dealership, they take care of you . You leave feeling really happy .

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Craig London is the BEST!

By Rayray on 8/18/2017 at 12:30 PM.

Craig went out of his way to drive 50 miles round trip just to make sure I got my car in time. Mind you it was at 9:30PM! What a gem!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership!

By Ptmime on 8/20/2017 at 4:55 PM.

I love the employees of this dealership! Tary are kind and also have an abundance of knowledge of their products/inventory. They make you feel at home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic dealership

By Benright on 8/20/2017 at 9:40 AM.

Bought my first brand new car from this dealership. I worked with the sales manager Brent and internet manager Angelo, both were extremely helpful and helped me get a loan and find the perfect car for me! All the employees were very nice and checked in on me frequently as I was waiting for all the paperwork to go through. The dealership gives you free oil changes when you buy a new car and has snacks and drinks to offer while you wait which is very thoughtful. I also had my windows tinted and the car cleaned the wait was very reasonable. Brent and Angelo are extremely efficient and thorough and will make sure you drive away very satisfied with your new purchase! I will definitely be returning when I'm ready to upgrade!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By kerstenmp on 8/17/2017 at 12:54 PM.

I was lucky enough to purchase my first car from Lokey Nissan with the help of Craig London and Matt Melillo. The whole staff was awesome, patient, and extremely caring. It was definitely the best experience I could have had when purchasing my first car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lokey Nissan

By Brandon Egan on 8/16/2017 at 8:20 PM.

Lokey Nissan treated my family and I with absolute respect, care and one hundred percent effort. The overall transaction was seamless and effortless. Craig London my sales representative was absolutely a blast to work with and took fantastic care of me. Him and his team at Nissan made the deal happen and I couldn't be happier with my decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Baez Lokey Nissan

By Carter8335 on 8/15/2017 at 9:58 PM.

We had an a great experience with Baez. He is honest and professional. I will definitely be back to purchase a truck! He is definitely our salesman for now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lokey Nissan

By HeatherMeeks on 8/15/2017 at 9:44 PM.

Totally awesome. Our sales guy was great and professional. We got a great deal and love the car! We will definitely be Longtime Baez customers. We have trust in him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the entire process at Lokey Nissan!

By Ellen on 8/12/2017 at 11:11 PM.

Great experience! Ask for Matthew David to be your sales rep! He anticipated what I would like and made buying easy! When you get to making the deal ask for Brent Tansy. Best buying experience ever! Thanks for making this experience great! Also best service department ever. I have been a customer for 12 years! Shout out to service, that was why I started looking to buy the next car at Lokey!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent!

By Kiwicat77 on 8/11/2017 at 3:36 PM.

Matthew is great! He is easy to talk to and really works hard to find you the perfect car. I would definately recommend working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience overall!!

By Miki Parks on 8/11/2017 at 2:32 PM.

I had been to several other dealerships and was told I could not be helped. Lokey Nissan got me into a new car and a lower monthly payment. The staff was outstanding & our salesman even ordered pizza for my daughter while we waited. I would totally recommend toys dealership to anyone looking for a new car!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jack Rox

By special K on 8/10/2017 at 10:22 PM.

I worked with Jack Berrenger to purchase a 2017 Nissan Maxima, Jack was knowledgable of all the products, kept me updated on all processes, and kept me laughing making the new car buying process a breeze. Jack went above and beyond with showing me many options with regards to the new mamma, and I ended up extremely happy with my purchase. 10/10 would by again from Jack! Matt in Finance was fantastic as well - broke down the paperwork to make it easier to understand and stopped to break down even more info when i asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CRAIG LONDON--EXCELLENT SALES REP!!!!!

By Janice from NY on 8/10/2017 at 3:36 AM.

I cannot say enough about the sales man, Craig London!!!!! He went ABOVE & BEYOND for me!!!! He has sold me (2) vehicles in the last few years!!!! The first time, he personally delivered the car to me!!!! NO JOKE !!!!! This particular time, he just really did EVERYTHING to make it happen!!!!! The whole experience was phenomenal..... I love the brand new Rogue and I would never go to another dealership other than Lokey Nissan!!!!!! Finance Manager was Bruno-----he was FANTASTIC !!! Bruno's boss was Glen Jonesf.... He helped me out immensely !!!!!! Lastly, Mike McMahon was the Finance Manager in the whole process with him was so so so painless. It was easy and organized and quick!!!!!!!!!!! I am 100% happy!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Salesman

By PreMedGirl on 8/9/2017 at 3:30 PM.

I worked with Stephen Fountaine, a manager here at Lokey Nissan to purchase my 2017 Sentra. He was incredibly knowledgeable & friendly throughout the entire process. I went to many dealerships prior to choosing this one, and without regret. Got all the specs I wanted, and at an amazing price!!! Thank you for your amazing service! ;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easier purchase ever!

By KandJ on 8/8/2017 at 11:03 PM.

Matthew made purchasing our Armada at Lokey an enjoyable experience! He was professional, knowledgeable and friendly. Matt in finance was just as great! We will definitely be return customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best purchase experience I've had!

By NissanFan on 8/4/2017 at 1:57 AM. Helped by Luis Lopez..

Luis Lopez and his manager Bruno helped me so much in getting the car I really wanted. I spend about an hour or so! and their new dealership is soooo nice. Will definitely come back!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies, unethical tries to bribe good Nissan review from you

By Flynryan737 on 8/1/2017 at 4:30 PM.

As a Lokey customer for over 15 years I have purchased multiple vehicles and patronized the service department. My recent purchase of a 2017 Nissan Armada Platinum Edition has been a nightmare. Nothing has gone as promised! The biggest issue is after negotiating the price, I decided to roll lease payments, repairs the leased vehicles needed and the lease termination fee into my deal. After we decided to do this I was assured by the salesman(who has since been fired) and the Director of Finance that the returned vehicle would be taken care of. I even made sure to get the Finance Director to record this durning the audio recorded portion of the purchase. The business office did send us a check for the two lease payments, but it do not include the termination fee. From discussions during the deal the salesman made it sound like that would be handled through their Kia Dealership, so I was under the impression they would pay the termination fee direct to Kia. When Kia Finance called about the overdue fee I reached out to the Finance Director, this was per his request because he was my point of contact for fixing other issues with the deal. He agreed we were not paid correctly and assured me he had contacted the business office and a check "was cut and in the mail." After 2 weeks and no check, I reached out to the General Manager. He promptly replied he takes this personal and would dig into the "nuts and bolts of my deal." My response "here is the email that shows your Finance Director confirming I am owed money and a check has been mailed." 10 days later I have heard nothing. Must be a lot of nuts and bolts to dig through. To keep Kia Finance from reporting the unpaid disposition on my wife's credit I will have to pay it off. This means I paid for it in my car deal and now out of pocket. The delivery of the vehicle was an absolute train wreck. They didn't remove the protective film off all the interior handles, the two rear tv screens, the cargo area, the brushes aluminum trim and the wood grain trim. I had to bring the car back for window tint a couple days after the deal. I pointed this out to our salesman and he assured me he would have the car detailed again. When I returned to pick up the car the plastic hadn't been removed. To make matters worse he parked the car under a tree that dropped pink flowers on the hood and they backed on leaving permanent spots. I have attempted to resolve these issues without going to Social Media, Nissan and the Florida Attorney General Consumer Affairs Division. Sadly Lokey Nissan doesn't want to honor the deal they made with us. After being blown off by the General Manager it is no wonder I find myself in this situation. These type of systemic issues are a leadership issue! When you have a salesman bribing good Nissan surveys out of you offering 3 tanks of free gas for high ratings. Well that type of behavior is learned from a management team that for lack of a better term steals from customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Eva on 7/28/2017 at 1:35 AM.

Craig and Matt were both very knowledgeable and professsional and worked hard to meet my needs. i will highly recommend lokey Nissan to my family and friends

I would recommend this dealer.