Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
3.2  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work with Robert Jones

By no on 9/9/2019 at 8:21 PM. Helped by Robert Jones.

This review is for Robert Jones thank you for making my trip from Cali to Texas buying experience a great one! I don't like going into dealerships because of the games that are generally played by the dealerships. I worked with Robert Jones, told him what type of truck I was searching for and he made it happen. When I was ready to find out my options Robert, provided the necessary comparable information I was searching. No hassle, no playing of games but straight business and we closed the deal in less than 45 minutes.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Basically these people are scam artists

By hattalk on 8/15/2019 at 9:47 PM. Helped by Mix Coco.

Traded in a Subaru to this dealership and instead of taking the value of it off the price of the car I bought from them, they added it to the price somehow. They sold a warranty that the car wasn't eligible for. The car broke down the next day. Had to beg for them to take it back. Mix Coco, the GM, is a nut case maniac.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very very disappointed

By CRP on 8/2/2019 at 2:34 AM. Helped by John,Russell.

Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft just needed to be greased...140.00). Then I get a call saying it too late for the shaft the whole gearbox needs to be replaced (2400.00). Thinking that was the problem I tell them to go ahead. I pick the truck up and it’s still making the same noise. So looks like I was shafted out of 2400.00. I take it back and the they say they fixed it by tightening a bolt.?. I pick it up and It’s still making the noise so I take it back again. I have been there 5! times and it’s still making the same noise. The last time they said both front struts were loose and that was the problem. It’s still making the noise so were they really loose??? Or did they just tell me that. I will say they are saying they will fix it at no charge because I’ve already paid 2400.00 for NO REASON but it’s still very aggravating. I would like to take it to a different dealer but then I will have to pay all over again. I would be willing to just call it a loss if they would reimburse me SOMETHING.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Price

Customer Service is the worst!

By Unhappy on 7/12/2019 at 1:01 AM. Helped by Tim Vining and Tommy Savage.

Purchasing a used car. Our bank will give us a much better interest rate so we were going with them. They had already run our credit which 800+. Our bank called them and told them we were pre-approved also, but would take a couple of days for the check to get to them. We we putting $6k down. They would not hold the truck with our $6k and pre'approval from our bank. They INSISTED we finance through them!! This is a bad way treat customers. Rest assured if I was buying a new car I would be going somewhere else!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Writer Mark K!

By Stephanie L on 6/20/2019 at 4:38 PM. Helped by Mark Kitchens.

Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of dealerships especially the service departments, but this one is by far the best!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Subpar service

By PatrickP on 4/10/2019 at 1:15 AM. Helped by James (service rep).

I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been helped. I had my dad come and pick me up and we had to wait about 20 to 30 minutes just to be checked in. There were eight people standing there (including service reps) just standing there talking and no one would help me. A service rep, I believe his name is James, checked me in and asked me why I was there that day and I told him that I needed an oil change I wanted to possibly get new windshield wipers, get some air in my tires and to take a look at my coolant levels because they were a little low. I noticed a couple of days later that my car was still low on coolant and I had to go to the gas station before work at six in the morning to get coolant. I paid $75 for an oil Change and new windshield wipers, When I could’ve done the job myself for half the price. Not to mention that I had to pay $15 at a gas station for coolant which made me late to work. I paid a higher price for better customer service and I was extremely disappointed. I get better service at Firestone or autozone. I have purchased two cars at your location and I have never been serviced so poorly before. Perhaps it was all done no rush since I dropped my car off at noon, but I called before hand to make sure it was OK. I called and spoke to James today and he stated he will ask around and see what happened. I drove about an hour to come drop off my car for service last time. How about you refund me for the crappy service? I’ve been a loyal customer for 8 years now and your service has unimproved.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible salesmen

By MDanna on 2/12/2019 at 11:50 AM. Helped by Bob Wills.

I bought a new Chevy equinox and had a beyond horrible experience. He didn’t give me the trade value I was promised, didn’t give me the warranty I asked for, and didn’t give me the price on the car we agreed on. What we agreed to verbally was not what was printed on the invoice/paperwork. It took him over 5 hours to do the paperwork and financing because he did it for the wrong car then had to redo it. After getting home and realizing what happened he turned disrespectful and rude. Making comments like “you can’t have your cake and eat it too”. “ it’s not my fault you didn’t read the fine print”. Refusing to take the car back after I had driven it maybe 10 miles. I tried contacting the sales manager, general manager and other sales men to help me and NONE of them returned my emails or calls. I would not recommend this dealership to my worst enemy they are con artists. Just check their yelp reviews they have 1-2 stars out of 5. Worst dealership I have ever seen.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership in texas

By Lsugreat on 1/30/2019 at 12:22 AM. Helped by RPM.

Thank you so much for the wonderful welcome and for the wonderful service. We could not of ask for any better then the service we got from RPM. He went way out of his way .this was the four vechile we have bought from lone star Chevy and will not go anywhere else. We are loving are new Chevy traverse

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Hugh Country

By Toolman713 on 1/23/2019 at 9:44 PM. Helped by Johnny and Ian.

Johnny and Ian gave me a great deal on a 2019 High Country. Very easy to work with and absolutely no high sales pressure. My trade in was only 8 months old, but the 2019 had enough changes that I had to have it. Now I’m thinking about the next having a 6.2, hope I can wait longer this time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

chevrolet colorado purchase

By rb3 on 12/21/2018 at 5:22 PM. Helped by Mike Thomason.

I recently bought my first new vehicle- a diesel chevrolet colorado, and mike thomason was the best salesman I could have hoped for. he was honest, upfront, and made sure I understood how to use all the electronic stuff that my truck came with. At no point did I feel like I was getting jerked around for a few extra bucks which is not something I can say for some of the other houston dealerships I spoke to. Thanks Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vibration assessment

By Rdugal on 12/11/2018 at 6:09 PM. Helped by Mary.

Technician located a bulletin, changed the transmission oil, and the symptom has gone away. Excellent job of recognizing the bulletin and assosiating it with the symptom.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Proud owner of a 2018 Camaro 2SS :)

By H_towndiva on 11/30/2018 at 9:44 PM. Helped by Andy Strokos, Jorge Esquivel.

It had been exactly 3 years since I was last inside this dealership. In November, three years ago, I purchased a brand new 2015 Camaro thanks to my fun sales man Sid Feliciano. Although only a V6, it was an upgrade from my then 4 cylinder. I drove that car around proudly. Love at first sight! Fast forward 3 years and here we are November 2018. I am truly blessed to have been given the opportunity to sit with my sales person Andy Strokos this time around. I am now the proud owner of a 2018 Camaro 2SS. Can someone say V8?! This dealership has made me fall in love not once, but TWICE! So blessed and happy. Customer Service is awesome all the way around. Jorge Esquivel was a riot and had us laughing. Team Chevy for many years to come!

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

2016 Camaro service for transmission shudder

By DealerRater on 11/19/2018 at 7:49 PM. Helped by James Wilson.

I brought my 2016 Camaro SS for service due to shudder in the transmission, secretly noted down the mileage on the odometer and it reads 7,030 miles. Asked the service advisor when they going to finish the job, said two days. After two days I took my car at Lonestar Chevrolet and got surprise the odometer now reads 7,230 exact 200 miles. They're joy riding my car for 200 miles which I hardly drive my car to preserved it. I strongly don't recommend this service center specially if you have a nice sporty car. If ever you do service your car in this dealership take a printout copy of the pre-service report and double check the actual odometer mileage in your car versus the printout odometer reading.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a good experience to get my dream truck

By aagarcia10518 on 10/18/2018 at 1:12 AM. Helped by Pedro Garcia.

Had a good time choosing my truck. To me it was fast and easy. I got to see all my options and zeroed into a truck I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Great ful mom on 10/17/2018 at 10:32 PM. Helped by Big Joe.

We are so happy with out new Tahoe as our family is growing we needed a new vehicle. Big Joe helped us so much by showing us around and listening to what we wanted. He never tried to change our minds or make us buy above our price range. He was so helpful in showing us exactly what we asked for and was just very helpful and caring.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing! My salesman(Kelvin Brown), Jorge, Alex Biddle(finan

By salesman1 on 9/19/2018 at 11:58 AM. Helped by K.Brown, Jorge, A.Biddle. Derek Durer.

Everyone was very kind and helpful to me on 9/6/18 .Derek my advisor cause I always ask for him when my vehicle needs service.Kelvin Brown did wonders for me by putting me in a NEW car with the help of Alex Biddle(finance) and joyful Mr.Jorge!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’ve already referred ALL my friends!

By noelias on 9/12/2018 at 11:35 PM. Helped by Nolan, Big Joe, “Elvis”.

By far the best experience I’ve ever had buying a car. Nolan was amazing working with me via email/phone. It was a pleasure working with/meeting Big Joe, Nolan, and “Elvis”! My kiddos and I drove up the 5hrs and these guys made the trip worth while..from financing, purchase price and customer service!! Thank you again from the bottom of my heart!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super experience

By Marthaguerra on 8/25/2018 at 12:03 PM. Helped by Big Joe.

Great customer service, our salesman "Big Joe" took the time to answer all our questions. Stress free transaction. We will definitely give this dealership 110+% a big YES! Thank you all, great team work, starting from the sales Dept, credit review Dept, and top management Johnnie Smith.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First New Car

By TreyCruze on 8/22/2018 at 1:24 AM. Helped by Oban Reed.

Oban Reed helped me get my first car (2018 Cruze) and guided mme through each and every process and ensure I would get a great price! I will be back for either a Truck or Camaro or Malibu so LOOK OUT

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Duallyguy on 7/16/2018 at 4:38 PM. Helped by Ian Jackson, Jorge Esquivel, Gordon Grima, Reggie Garrus.

Just bought my new dually there and it was a great experience. This is my 3rd vehicle from Lone Star and so far I haven’t had any reason to switch. Thanks for everything guys and getting my truck equipped the I needed it.

I would recommend this dealer.