Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.5  
Friendliness
3.6  
Overall Experience
3.2  
Price
3  
Quality of Work
3.6  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service

By creed on 8/29/2018 at 6:08 PM. Helped by Service Dept.

Called 5 weeks ago to get a rental car due to a recall. Was put on waiting list. No car yet and no word as to when I'll get one. No more Ford's for me!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought my new car!

By Mmroper on 7/10/2018 at 6:12 PM. Helped by Tina Jones.

Tina (and everyone at Long Lewis!!) was so helpful and friendly!! Love my new ride! She helped me through the whole process and it was quick and easy 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service In the world

By Tommu on 7/9/2018 at 2:08 PM. Helped by Chad Marty in service.

I bought a used car needed a second Key. They took my car back and program me new key. Very friendly and knowledge. The waiting room was nice and clean. Thank to all that works there. Chad from muscle shoals was my Salesman. And was the best salesman I had ever used . From sales to service. No better place to buy a car. Thanks Thomas Elliott

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mullig87 on 7/6/2018 at 1:51 AM. Helped by Brad Mulligan.

I had a great experience buying a vehicle from Long Lewis. Very quick very simple. Overall satisfied with the outcome and transition from Chevrolet to Ford.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Poor service

By Allisch on 8/26/2017 at 6:32 PM. Helped by Unknown joe.

I scheduled an appointment 3 weeks in advance and dropped my truck off promptly the morning of the scheduled date. The service department did not even get around to looking at my truck until a full 24 plus hours after I dropped it off. Due to their delay, the parts needed to fix my truck took longer to obtain. I was also charged $60.00 for an oil change that should have been free.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Great service, very profesional.

By Paul on 6/7/2017 at 2:51 AM. Helped by Tim in service, talked to Tony I sales.

I am traveling from out of state and experienced a wheel bearing failure in my 2013 F150. When I arrived Tim informed me the part and labor was warranted by Ford. While there they also serviced the truck at my request. All of the work was done in a reasonable time and a fair price. I cannot say enough good about the friendliness of the people or the professionalism of the dealership !

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Felt like all they wanted was my money.

By Jazz787 on 6/2/2017 at 4:17 PM. Helped by Keith Byrd.

Service is weak!!! Dropped off vehicle to have warranty work done plus some standard maintenance including works oil change. So had to get rental which was covered under my extended 100000 mile warranty program. After 7 Count em "SEVEN" Days I was called that it was ready. When I picked it up I was automatically charged $250 for the rental and instead of refunding my money they said I would have to go through my warranty service even though I had told them up front, "Lazy Service the money was in hand so they felt there service had been done". I let that slide and got a receipt to go through warranty company then I get vehicle on freeway and run into bugs. Turn on wipers and NO FLUID!!!!!!!! WHAT ELSE DID THEY NOT DO? Did they actually change my oil? Did they not check the fluids at all? Overall Friendly but have a lack of pride in customer satisfaction. Additionally now warranty company now questioning why they kept it 7 days to do a job that should've only taken 1. No follow up call to make sure satisfied with work. Warranty work done but I question the thoroughness and quality of the work. Won't be going back here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service is terrible.

By Ddh on 4/27/2017 at 9:49 PM. Helped by Scott.

Took our car in 4 days ago for service ( this is an Expedition purchased from them). They still haven't even looked at it and have been terrible at communicating.

I would not recommend this dealer.

Overall Rating

2.8  

5   Customer Service
5   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

no good

By mocha951 on 1/22/2017 at 6:40 PM. Helped by don't remember name.

Had a good trade in nothing wrong they paid off the car so they say! but added payment to the new car this is not a good deal found out while signing paper work

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great customer service

By jw on 1/10/2017 at 2:25 PM. Helped by Scott, Chris, Keith.

I have been going here for 10 years. The staff has been pretty much the same people. Very little turnover which says a lot. I usually work with Scott but everyone else there is nice as well. They may not always know exactly what is wrong with my car or have an answer that I like but they are always respectful. They always take time to explain what is going on and what we need to do or not do.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service

By Franciscobir on 10/29/2016 at 12:20 PM. Helped by Keith Daniel.

Bought a brand new car and the battery died after 1 year, they replaced it because it was under warranty however the new battery died again after 18 months but my mileage was 600 miles over the warranty so they charged me to put a new battery. I don't understand does their batteries have their own warranty. They said no they don't. So why does ford put such a terrible brand of batteries on their cars? I will never buy from long Lewis ford.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Watch out for this place, greedy.

By Troy999 on 6/12/2016 at 4:10 AM. Helped by Sales and Finance.

I bough a truck from Long Lewis in Muscle Shoals. They messed up something in the paperwork and when I went to register it I was told I had to pay over $450 out of my pocket. I called the dealer and they admitted they made a mistake but that I would have to pay it. I don't know about you, but when I make mistakes I have to pay for them. They didn't charge enough sales tax for MS, funny, they are only about 10 miles from the border so they must sell to MS people all the time, AND they have a dealership in MS! I am very disappointed that a place that sells "over 400 cars a month" wouldn't pay for THEIR mistake to keep a customer happy. If you buy from them just know that if THEY make a mistake, YOU will have to pay for it. I won't buy from them again and will not recommend them to my friends.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New ignition switch

By kucobra01 on 1/27/2015 at 3:51 AM. Helped by Tim Hobbs, Scott Bowlin.

My first time using long -lewis for a Ford repair. Everything was exactly as they said, took me in right on my apt time and had me out in about 1.5 hrs. Price came with a few a few dollars of estimate. Tim Hobbs made my intial apt and estimate and Scott Bowlin checked me in. Both very friendly. Mr Bowlin even came to lounge while I was waiting to tell me that the tech was close to finishing. Now I have own Ford trucks for over 25 years and have service done at various dealerships in different states where I have lived. This is the first where I been where they were not rude, acted like you where a idiot or spoke in a condescending tone of tried to overcharge. I even took note of the interaction between Mr. Bowlin and other customers in the lounge. He was very professional and came in to give updates if the techs where trying to diagnose an unknown problem. I personally had a pleasant experience and will return if needed

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
1   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

BE CAREFUL!!!

By daddisgurl7189 on 9/18/2014 at 5:00 PM. Helped by Richard Bowling, Terry Poole.

I called Tuesday to see if they would be able to look at my car because it stalled on me after I just had a new batty put in 3 days prior. I had the new battery checked as well as the alternator at Sears (they installed the new battery) and both were fine. I dropped my car off right around 5:30 Tuesday evening after work and handed my key to one of their representatives. They called me between 9-10 Wednesday morning letting me know that It was my MAF sensor that had gone bad. I gave my approval for them to replace that part. I picked my car up right at 5:57 pm (according to my iPhone) when they were closing and everyone was rushing around to get out. I understand that they close at 6 pm, but where I grew up and had worked a job very similar to this, just because you close at a certain time does not mean that you get out right then. I wasn't impressed with the fact that they charged me for 1.5 hours of work $150 for something that takes not even 30 mins to do. When I asked about this, I was told that it is $99 per hour and that they go by a chart for pricing and that it was after 6. I called the dealership that I bought my car from today (Thursday) and they said that the chart he mentioned was a recommendation, and that they are not required to charge you based on that rate, but only by how long it actually took. On top of that, and noticing that there were smudge marks of oil/debris on the headliner and around the drivers power window button, there were 'mysteriously' over 100 miles put on my car and over 1/4 of a tank of gas missing. That was my main concern when calling and speaking with the service manager, Richard Bowlin. I was beyond livid after the conversation and his repeatedly saying that his technicians would not do that and that he knows they would not do such a thing. After about 10 minutes of beating a dead horse, I left it as me contacting a lawyer and getting a subpeona to review their camera footage. After that I called the general manager, Terry Poole, and got a call back from him about 30 mins ago. I told him about my experience and he listened to everything I had to say. He seemed genuinely sincere and wanted to know how to fix the issue. I told him that I didn't want to doubt the ethics and morality of his employees, but based on what I know to be fact someone, somehow, put over 100 miles on my car and the use of 1/4 of a tank of gas coincides with that many miles on my car. Also, I don't understand why the window would be rolled down and so much grime be smudged on my headliner where, coincidentally is where someones hand would naturally go with your arm bent, elbow resting on the door and your thumb on the headliner and fingers on the outside of the car. All in all, based on what Terry Poole said, I would get a copy of the 'write up' before you leave with your initials on the mileage. Also, have them write about how much gas is in your car and initial that as well. MAKE SURE TO GET A XEROX COPY OF IT!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Find another service department to take your car to

By dntgobime on 9/11/2014 at 5:50 PM. Helped by Keith, Tim.

These guys will charge you to take a look at your vehicle even if it is under an extended warranty and even if it is having an issue that Ford themselves have acknowledged. Our Fiesta is having a transmission issue. We even recieved a letter from Ford stating the fact that they have extended the powertrain warranty to cover the transmission issue. When we took it in we were told we would have to pay a diagnostic fee just to find out if the problem was bad enough to be repaired! Even with an extended FORD warranty and an extended powertrain warranty, they still wanted me to pay a $99 fee just to check it out. Find another Ford dealership that cares about their customers.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Long Lewis Ford's non-negotiable price quote beat all...

By Elbuzo on 12/19/2012 at 8:28 PM. Helped by Kevin Rima.

Long Lewis Ford's non-negotiable price quote beat all other dealers by over $1000. They negotiate your trade-in separately from the purchase of a new car so you know exactly what the trade is going to cost with no haggling involved. The personnel are always friendly and my salesman even provided me his private cell number to call when he was not scheduled to work. The best part is that they do not use high pressure sales methods, but simply offer their assistance at your convenience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a problem with our 2004 Ford Focus that turned out...

By ProFusion on 3/1/2012 at 5:47 PM. Helped by don't remember.

We had a problem with our 2004 Ford Focus that turned out to be a common issue with that model - the key gets stuck in the ignition switch. After doing our research, we were expecting to pay upwards of $500 to get this fixed. We brought the car to the service department of Long Lewis, wanting to have this important work done at a dealer even if it cost a bit more. To our delight, the estimate came back quickly and was less than $300. This repair was done more than 2 years ago, and we have had no further problems. I'm writing this review after reading the only other review of the dealership. I had a very pleasant experience, and walked away feeling like we'd been treated fairly and with respect. I am not affiliated with the dealership in any way. We are considering buying a Fusion hybrid from them. I'll add another review after our experience with the sales team.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

It makes me very sad to rate this dealership badly. We...

By firepiank on 6/6/2011 at 7:43 PM. Helped by Service personnel and car rental connected with company.

It makes me very sad to rate this dealership badly. We bought our first car from them in 1984, have owned nothing but Fords since then, and all came from Long Lewis, first in Bessemer and now in Hoover. However, it appears things have changed. Our 2005 F250 had serious mechanical problems involving the EGR cooler. Of course, these problems are not Long Lewis's fault--breakdowns happen, even in hitherto great trucks with only 105 thousand miles. But the repair runaround was frustrating. First, the woman scheduling the appointment told me it would be a week and one day before the shop could look at my truck. My son, who was visiting from out of town, took the truck in and picked up a rental car. Since it was supposedly cheaper for a week, he signed up for that duration. He also signed up for unnecessary insurance coverage, having full coverage himself, but caveat emptor on that. He will know better next time. We changed travel plans and made arrangements to do without the truck for at least a week. We took the truck in on Thursday and on Friday we received a call that the truck would be ready Saturday afternoon or Tuesday (Monday was Memorial Day) and that the charges were around $3600.00. The service writer explained the problem, crediting the government regulations for these emission controls as one contributing factor. That made me mad, since it seems more like Ford’s problem with engineering a truck that doesn’t pollute. However, we ok'ed that work. Two hours later we get a call about additional trouble that would require replacing part of the turbo system for about an additional $1000. When I asked about a service bulletin or a number for a zone manager, none was forthcoming, but we did get a call about two hours later saying the turbo system was fine after all. At some point, the service writer said the truck might begin to use oil and smoke, but that may have been before the repairs to the turbo were found unnecessary. The service manager said that should not be a problem. To their credit, the service department did give us a break because of a core charge and some other items that apparently weren't needed, so the final bill was around $3200. There is a great deal of chatter on internet about this problem with the F250’s, but I don’t know that I can rely on strangers and blogs. I do know that we are getting rid of the truck. It is far too new to be having catastrophic failures. When we returned the rental car, we discovered the cost for 7 days was $291.00, not bad for a week if we had needed it. However, if we had known how quickly the repairs would be made, we could have done without the rental car and stuck more closely to our original plans. Maybe I am being unreasonable. It just seems as if Long Lewis was not the dealership it once was.

I would not recommend this dealer.