Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Baker's Dozen

By RayRay on 6/18/2019 at 11:38 PM.

I've bought 13 cars from Fred Williams at Longo. Always an easy experience and he keeps my pocket book in mind and gets my business again and again....and I pass about 7 other closer dealerships to get to Longo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If only everyone was as honest as Brandon!

By Dr.Acula on 6/16/2019 at 11:56 PM.

Honestly.... go buy your car at longo! These guys don’t BS you. This being my 7th car purchase, 1st time at longo! Let me tell you ! These people aren’t pushy ! They are upfront and honest! Yes ! A car salesman that’s honest ! Thank you Brandon Cruz for explaining and helping me stay within my sisters budget!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used 2017 Tacoma

By dkhoe on 6/16/2019 at 10:46 PM.

Fred gave me a couple of test drives a couple years ago but I didn't buy anything then. As a salesperson, he's knowledgeable and professional, but he wasn't pushy or "sales-y", which I appreciate. When I finally decided to buy my truck, I contacted him again. A quick test drive, a few questions, and it was a done deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and super helpful

By Jackiemc26 on 6/15/2019 at 11:46 PM.

Isaac Banos was an excelente at answering mine and my mom’s questions to find the best car for me. He is honest and worked well to meet our needs. I’m an super excited to have my first car! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer services

By Zulevelazquez on 6/15/2019 at 7:21 PM.

He was very patient and professional. He gave us several options until we found the right car at the right price. We are very satisfied. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Started from the bottom

By socalxj1 on 6/11/2019 at 4:41 PM.

So my wife and i lived a very exciting and care free youth. Then we found out we were having a child. So we needed to get our stuff together and provide a good life for our boy. We fixed our credit and figured we’d get our very first brand new car, in comes Brandon Cruz from Longo Toyota; I explained to him our situation and he said he could help us out, in a short amount of time we picked our new car, filed the necessary paperwork and drove out of there with our first new car. Brandon was not only helpful, but he was extremely knowledgeable and professional. No pressure from him and definitely no back and forth trying to get more money out of us. We will definitely be back and definitely be looking for Brandon again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fred Williams = patient and understanding

By Radansonii on 6/8/2019 at 10:46 PM.

I’m a 1st time buyer Fred Williams made the process easy. He was very understanding of my budget, and reiterated over and over that he wanted to find me a vehicle that would suit my needs. I didn’t feel like he was pushy or trying to selling me things I didn’t want, like additional coverage or other services. He was very thorough with explaining everything to me in terms I could understand. He clarified anything I was questioning, and never made me feel incompetent or stupid for asking questions. I would recommend him to my friends. He was very kind, patient, and understanding. He made sure I test drove all the cars I was interested in to make sure I was absolutely happy with the one I picked. Thank you, Fred Williams for your kindness towards me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Experience

By CarReview1! on 6/8/2019 at 6:19 PM.

Isaac was very helpful in guiding us through the car buying process. He was willing to go out of his way to make the process easier for us, and threw in a lot of extra service. A great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great deal on a great car

By mmontes24 on 6/6/2019 at 11:57 PM.

I was able to test drive the car I wanted as soon as I got to the dealership. All my questions about the vehicle were answered, and Isaac helped take care of any little kink in the car that needed to be fixed. I would highly recommend getting a Prius at Longo Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ruben: The Greatest Sales Rep Ever - We Got Another Car

By stacie123 on 6/5/2019 at 2:02 AM.

I wrote a review on 11/16/18 (regarding my Camry purchase) indicating that we would be back so my husband could get his Prius. Well, we were true to our word and we went straight to Ruben. Thank you Ruben for again taking the time, explaining everything to us, tirelessly showing us cars, multiple test drives, and for probably staying past your shift to ensure all of our questions were answered. I really appreciate how you don't pressure and are more concerned about the customer finding what is right for them. It's so refreshing to deal with someone who loves what they do and the company they work for. No BS, just good solid and honest customer service. It's a lost art nowadays but you have it and Longo is lucky to have you and we are too. You have sold us a total of 4 cars. That's pretty amazing. Thank you for having a passion for doing the right thing and taking as much time as needed to focus on customer service and help us make the best decision. We appreciate you so much and look forward to keeping in touch so we can do this again for our youngest daughter in a few years. We are picking up our car tonight and are excited. Thank you for the great communication and texting us to let us know that you are taking care of us. When I tell people about you, they are drawn to Longo. People like you make all the difference..........truly. God Bless you and thank you again for being awesome.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth buying experience

By Local customer on 6/4/2019 at 11:51 PM.

The Internet Sales representative, Fred Williams, was very friendly, knowledgeable and professional. He made the buying process smooth and efficient. The dealership is very clean and modern.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was very fast and smooth

By Kris on 6/3/2019 at 10:09 PM.

I felt like there was no game to play. I asked them for the best deal and best fit for me and they delivered without giving me a run around. I test drove two cars and decision was made with great comfort because Hovig informed me about pros and cons of each car based on my personal situation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Happy and Satifed with Purchase

By Bre143ru on 6/3/2019 at 8:41 PM.

Extremely happy with my Camry purchase. Ruben Cardenas was my sales rep and honestly it was the best experience I had while shopping around. Very patient, knowledgeable and polite. Their was no way I was going to leave Longo with out making a purschase with Mr. Cardenas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Bobbycolby on 6/2/2019 at 11:26 PM.

This is a state of the art dealership and this was a relaxing experience. Full service facility and Fred Williams was the best! We are happy with the selection of cars and the price.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Liz26 on 6/1/2019 at 3:12 AM.

Juan made buying my first car so easy. He took the time to explain everything that I didn't understand and he made the process go by fast. I would really recommend Juan and Longo Toyota to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Jaraudoing on 5/31/2019 at 8:51 PM.

If it was not for Oscar Orellana I wouldn’t of came and purchased from Longo Toyota. His level of professionalism and his knowledge it’s what sold me. This being my first car buying experience I was very hesitant and had my guard up. He genuinely cares . I would recommend him to anyone and I have sent all my friends and family to him. He is the best. Thank you again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This Dealership is the Best.

By TM on 5/31/2019 at 8:31 PM.

I bought a CPO Prius V from Longo. As the V has been discontinued- it’s now the only Option. I worked with Brandon Cruz, who was helpful, low pressure and listened and worked to get the deal I wanted. I would recommend Him to anyone as well as Longo. We are repeat customers to Longo working with Sam in the past who is also great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Joe75 on 5/31/2019 at 5:40 PM.

After driving 3 1/2 hours, I was expecting to spend hours haggling on financing and pricing but Oscar and the team Longo made the process of purchasing my vehicle painless and quick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service from beginning to end

By Jenaispuro1 on 5/31/2019 at 12:03 AM.

Brandon made my fear of trading in my car and getting a used car the most comfortable and amazing experience. He heard everything I said in what I was looking for and everything I did not want. He gave me what I wanted without having to put up a fight. It was a wonderful and easy transition into my new car. I am extremely happy and definitely recommend Brandon at Longo El Monte for their next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience.

By Beth R on 5/30/2019 at 5:03 AM.

Juan is very patient and very accommodating. We got the car that we wanted. We surely recommend him to our friends and family who needs a car.

I would recommend this dealer.