Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.8  
Friendliness
3.8  
Overall Experience
3.3  
Price
3.8  
Quality of Work
4  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Je suis satisfait du service!

By david.g on 6/6/2018 at 4:38 PM.

Pour l'achat de mon nouveau véhicule, j'ai reçu des réponses parfaites aux questions que je pouvais avoir. Merci pour votre temps et votre professionnalisme

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gabriel Chiasson provided me with the best service ever

By KarineB on 7/24/2017 at 1:00 AM. Helped by Gabriel Chiasson.

If you're looking for a car, ask for Gabriel Chiasson. He will take care of you even after the sales is done. Dealerships need more people like him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service!

By David7 on 7/13/2017 at 2:57 PM. Helped by Solène Besnard.

Très professionnel et attentif à nos besoins. Merci à Solène Besnard pour son bon service et son écoute tout au long du processus d'achat.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst Dealership-False expectations and no Customer Service

By Hawk on 5/3/2017 at 5:58 PM. Helped by Sales Director and Salesperson (excluding names).

Visited this dealership back in February 2017 as per an annual invitation to existing customers. Returned our 2013 Sentra rental for a new 2017 Rogue. Salesperson was friendly and dealt with us for the switchover. Our previous car was evaluated and inspected where no damages where found (confirmed by salesperson and inspector). 2 weeks after picking up our new rental (Rogue), Nissan withdrew the monthly payment on the old rental (Sentra) and a few days later, a payment for the new rental (Rogue). We called Nissan Canada to get reimbursed and they confirmed this was a mistake and we would receive our reimbursement within 1-2 weeks. To our surprise, 2 weeks later, we received a bill from Nissan Canada claiming that we owed them damages done on the car when it was returned. Obviously, these damages were falsified as we personally inspected the car when on the dealership lot AND it was also inspected and evaluated with no damages. Called Nissan Canada to get this problem resolved and they said they couldn't do anything as we had to call their third party insurance company to claim the damages so we could potentially be reimbursed. Why would I call their third party insurance company for damages that are not founded?!? Also, why would I be the one calling their third party insurance company to place a claim when the insurance company is through Nissan?!? Why aren't we told about this so called insurance and everything that surrounds it?!? From dealing with the salesperson at the moment of the new rental, there's no mention of this and they tell us that when we bring the rental back, it's all covered at no costs! I then called the Sales Director at the specific dealership where he said there was nothing he could do for us and all we had to do is call this insurance company. He seemed very reluctant to provide help, assistance and support. I proceeded to explain that I should not have to place a claim when there was no damages on the previous rental and his own salesperson AND inspector confirmed it all. He then proceeded to continue telling me to claim it so I could maybe get reimbursed for the over-payment taken without our consent. As of today, I am within my over 2 months of trying to get this resolved through Nissan and I'm not even one step closer to a solution. Promises for call backs and follow-ups have never occur, I am the one that has to run after them for updates, voicemail messages asking them to call back are dismissed and again, I have to call back for a follow-up or TRY to speak with someone. Worst experience ever in a dealership and I would not recommend them to anyone. I had no choice to rate the overall rating to "1 star" since I couldn't submit this review if I didn't ... not even deserving of that 1 star!

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Pending, given that they are looking into the situation

By Guillaume on 4/20/2017 at 5:30 PM. Helped by Gabriel.

I bought a used car from them. I had some issues but they are currently looking into this. I will be updating as the situation evolves.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Anywhere else would be better

By Patrick on 11/14/2016 at 9:00 PM. Helped by Johanne.

time of appointment is not respected. Be careful when employees reformulate what you tell them because it will be reuse against you if not using the proper words when something needs to be checked. The thing is we are not mechanical people. Price are overrated compare to others places I have been. I clearly recommend any where else.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good Maintenance Quote

By Montreal-12345 on 12/16/2014 at 7:36 PM. Helped by Don't remember his name but he was very courteous and professional.

I used to do my maintenance work in a Montreal Nissan dealership until I decided to get a comparative quote from Nissan Longueuil. Nissan Longueuil quoted me 115$ LESS for the same original parts and labout than the other Nissan Dealer in Montreal. Needless to say that I'll go to Nissan Longueuil from now on...

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

To replace a booth at 160$, they put some plastic tie...

By fdupras on 4/29/2013 at 10:57 PM. Helped by Service supervisor.

To replace a booth at 160$, they put some plastic tie wrap which didn't last a kilometer. Back home, I saw the same problem, go back at the dealer who answered that they odten do that (!!!) They finally put a metal tie wrap, but a year later I saw the same problem - the tie wrap is not there anymore. I went to a another Nissan dealer who tell me it's not the good booth... Never go to Nissan Longueuil, they will never solve your problem. I tried to speak to the boss and owner, nobody called me back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Do not even attempt to go to this dealership if you want...

By atomicduelist3 on 3/22/2012 at 9:29 PM. Helped by Benoit Desjardins.

Do not even attempt to go to this dealership if you want trust and respect, which I find are the most important qualities for a good dealership. I suggest going only if you've given them an extreme low ball and they accept, even then...I wouldn't even trust the security of the car. Originally, the customer service was good...until they took my deposit (telling me that the car is reserved for me) and then on the same day, sold the car without even trying to contact me. Then, The rep (the used car manager) tells me it's his boss (Michel Gagne, owner of nissan longueuil) who sold the car. So, there's your respect and your trust. So, customer service = 1. Quality of work = 1 No attempt to even try to keep the car with the knowledge of a deposit and no attempt to contact me at all. Friendliness = 1 On the phone, the rep is completely condescending until he knows you are a reference. His tone changes a bit...but then his tone changes back to condescendance after he sold the car (which was his fault) didn't even sound sorry. OVerall experience = 1 The average of the score. All in all, don't go to this dealership...actually it may even be the same for all of groupe auto longueuil.

I would not recommend this dealer.