Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A very pleasant buying experience

By 69Bronze! on 3/28/2018 at 2:19 AM.

We purchased a Toyota 4Runner at Lost Pines Toyota on 3/27 and found the experience to be very pleasant. From the online inquiry, to the in person service we found the experience at Lost Pines to be very friendly, low pressure and "game" free. Jimmy was knowledgeable about the products and associated services. He was very patient as we browsed several options and once we locked in on the model that was right for us he worked diligently to secure it at a great price and with fair trade in terms. I have purchased many new cars over the years but seldom have had such a pleasant and stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Twice Impressed!

By Jenntoyota on 3/21/2018 at 7:48 PM.

Took both of my cars in for an oil change and a car wash two days in a row. Damien was ready for me both times and got me in and out quickly. Not to mention the $20 car wash special they have turned out looking like a $100 detail! Thank you Damien and Lost Pines Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second ride from LPT

By Lex R on 3/20/2018 at 8:02 PM.

My first visit to Lost Pines Toyota was fantastic, Jesse Torres made the process super easy and enjoyable. I fell in love with my Corolla, zero issues the 2+ years I had her. Second visit to LPT was to help accommodate our growing family (we're due in June!) Messaged Jesse Torres to help with the process of upgrading our ride. He found us exactly what we looking for as far as space, mileage and most importantly, something within our budget. Very happy with the whole experience and our ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Amy on 3/19/2018 at 8:49 PM.

Jesse, is the Bomb! Thank you all at Toyota! They all have been so helpful. I always recommend Toyota. They are very friendly and accommodating.

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price

Mixed review

By Mpauline on 3/19/2018 at 6:14 PM.

Sales process was great. Financing was not. A glitch in the computer system mistakenly estimated my monthly payments at $40 over what I luckily double checked on my iPhone. No apology was given. Too bad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best vehicle buying experience ever!

By BJ Wells on 3/19/2018 at 5:16 PM.

After some internet searches and test drives I was contacted by Trey Mattox and went to Lost Pines Toyota in Bastrop Texas where I was amazed at my reception. These folks know "Texas-Friendly" for sure. They were actually happy to see me and eager to work with me in numerous selections... Trey Mattox the outstanding sales person I dealt with that day, took me around and introduced me to the good folks in management and other Lost Pines Toyota 'team/family' members. and many staff-members not introduced to... heck they greeted and spoke to me too. A very nice, comfortable, professional, non-intimidating and down-home atmosphere. Trey Mattox even took the time and rode with me on the test drive explaining some of the many features of the 2015 Silverado I bought that same day. The paper work went smooth... Jenesses Kenny at finance was friendly, professional and efficient and sealed the deal in good time. I got what I was looking for and more...a good fair deal on a quality used truck. Any one looking for a good fair deal on a used vehicle or new Toyota and honest friendly service has to look at Lost Pines Toyota in Bastrop Texas FIRST! THANKS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank the Toyota family

By Markieedwardross on 3/18/2018 at 5:03 AM.

Mr,mattox and Dustin and all the Toyota family did a excellent,professional as well as very courteous.This is why we felt with the open minded that Dustin,and mr.mattox gave was very helpful with our purchase .we give the lost pines Toyota A10

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used vehicle purchase

By Kurt on 3/17/2018 at 3:38 PM.

They had the best price in the area for the car we were looking for. Jimmy was a pleasure to work with and made the process as easy and fast as possible. We'll come back to Jimmy and Lost Pines if we need another vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time buyer

By kdsnider on 3/16/2018 at 9:50 PM.

This dealership and Dustin made my first car buying experience so easy! They took away all stress and anxiety I had going into it. I left the dealership with an amazing truck and feeling very confident in my decision!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Out of Town. Needed Help. Found None Here.

By Richard Dean Bowers on 3/16/2018 at 1:25 PM. Helped by didn't get the name.

Family and I were traveling through Bastrop while headed out on vacation. I had trouble with my truck and stopped in to see about help. I drive an older, classic, Land Cruiser (one of several Toyotas I own and have owned). The service department wouldn't even take a look to see if they could help or get us back on the road, they just said it would take too long and they probably couldn't help. I went to another Toyota dealership who was very helpful and they got the problem fixed within the day. Poor service, especially to a loyal Toyota owner.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer service was top priority for these guys!! Awesome

By Patrick sellers on 2/24/2018 at 11:59 PM.

My family and I just stopped by on the way home to see what they could do for us... We walked out with two vehicles... The team was freaking fantactic. Every part of the experience was so great... From sales to financing. They never tryed to upsale from the beginning. I told them what I could spend and thats what I ended spending. I highly encourage everyone to come see lost pines Toyota...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Melissa86 on 3/4/2018 at 7:02 PM.

The people at Lost Pines Toyota are very professional and friendly. We found a car online and called to inquire about it. We got a fast friendly response. We drove over an hour from home to see the car and they had it ready as soon as we got there. Our salesman Brandon was very helpful and informative. Lost pines gave us a fair price and a great vehicle! We are very happy with our decision and would highly recommend this dealership. They care about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my vehicle!!!

By Germandiaz1711 on 3/4/2018 at 2:34 AM.

They were very kind and very informative when it came about the vehicle I wanted and all I can say I give them a 5 star rating there the best !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Awesome experience. Very short time to get to deal!

By PassionMissions on 3/2/2018 at 7:22 PM. Helped by Ellie.

Started out looking for a vehicle at one other dealership and was very disappointed. The vehicle that was spoken of that we were to look at was no where to be found. I prayed to God that I would believe Him for a truck and on the way in to Bastrop I has seen the Lost Pines Toyota dealership on my way to the first one and I had a feeling this was the place that I was suppose to look for a truck. Following that feeling we turned around and came back to Lost Pines. We were greeted by Adam. We developed a relationship and began looking at a couple different trucks. We were very pleased with what we saw and determined that he is cordial and very interested in helping us. Adam was very interested in me as a person not just as another number or customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By K on 2/25/2018 at 7:39 PM.

Jimmy is a great salesperson. He was attentive and very patient. We test drove quite a few cars before I made my selection, but based on Jimmy's expertise of the vehicles, I believe I made the right choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1794 Tundra

By SpenseTex on 2/22/2018 at 8:54 PM.

Never in my life have I purchased a vehicle that had exactly everything I wanted... until I came to Lost Pines that is. The 1794 is an absolutely amazing truck! AC seats, huge cab, and best of all- riding around in a stylish truck made in Texas and made for Texans! Lost Pines did an excellent job with preparing my truck for my purchase with lifting it and adding the aftermarket rims I requested. Mr. Mattox set it all up for me and I have never had a vehicle purchase experience go so easy and fast! 10 out of 10 should buy here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with Lost Pines Toyota

By Rebecca1906 on 2/22/2018 at 3:50 PM.

Trey with Lost Pines Toyota was very helpful and made the car buying experience unstressful! I would recommend him for anyone buying a new/used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cody and staff were very helpful.

By David28 on 2/20/2018 at 2:53 AM.

Initially visited another Toyota dealership and staff was not very helpful. Cody helped us previously and he helped us again. I won’t go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a positive experiemce.

By barbara on 2/9/2018 at 2:43 AM.

Good information about car, features, salesman was friendly , not pushy. Financial person was very professional. Dealership was pleasant to the eye,, good display of vehicles. Quiet and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience From Start To Finish

By Lauren E. on 2/4/2018 at 12:32 AM.

This was by the the easiest car shopping experience to date and I have purchased many cars. The whole dealership worked as a team and helped get me into the car of my dreams. Trey is so knowledgeable about the product he is selling and you can tell there is a true passion for the Toyota brand as well. Once we settled on the number I was in and out with my toddler in tow. It was such an exceptional experience from start to finish due to staff, inventory and product knowledge. I already look forward to my next Toyota purchase at Lost Pines. Thank you Trey!

I would recommend this dealer.