Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Pepe_98 on 10/2/2018 at 5:36 PM.

This guy is amazing. The troubles I had at other dealers I did not have with him. He made everything possible. It was unbeliable. I left there feeling great. Others told me I couldn’t do it. But he didn’t take a no. And when I was unconvinced he gave assured me and gave me the assurance I need to make the buy. I’m very happy to have gone with him and i will be recommending him to plenty of my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By helfondj on 9/24/2018 at 5:46 PM.

They had the vehicle I was looking for at a decent price and the paperwork was done quickly and efficiently. I hate the paperwork shuffle and they avoided that nicely.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Confident that we purchased the right car.

By ChrisD on 9/10/2018 at 10:08 PM.

Wide range selection of cars: from common sense features without unnecessary items to luxury cars. We were listened to and adequately helped while considering options: the experience was smooth and effective.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
3   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Love my car

By Heatherclarks on 9/4/2018 at 1:51 AM.

Shopped around and found this awesome dealership with a wonderful staff, also an adorable shop kitty. Very attentive to my needs, and making sure to get into the car l wanted! Thanks Trey and Brandon!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Tacoma just right

By Tacodaily on 8/30/2018 at 5:17 PM.

Had been in a few days before and was struggling to find a vehicle in my price range with what I wanted for packaging. Jesse found a Tacoma that fit my needs and price. Was great service and no pushing into something that wasn't for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible experience

By 4Runner on 8/20/2018 at 10:05 PM. Helped by Rick.

Sent a request to come see a 4Runner I had my eye on. Jimmy responded and we set up a test drive on Saturday. I got a little antsy and headed out to Bastrop on Friday instead (unannounced) Jimmy was busy and had Rick assist me while he was tied up. Rick was awesome! He was not a used car salesman by any means and was very personable. Neither Jimmy nor Rick tried to sell me the truck, Both made sure to answer all my questions and it was up to me to put pressure on them to allow me to buy the car. Ive never had salesman not pressure me into buying a car. It was very pleasant. After I purchased ride Jimmy stayed late after his shift to setup my stereo and understand how to use the 4x4 and use all the features of car, I was shocked! Best dealership I've been to yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free & Excellent Customer Service

By SAFETYWORKS! on 7/31/2018 at 6:21 PM. Helped by Caitlin was great in helping me finance vehicle!.

I live in Austin, but this dealership is the best I have dealt with. Very professional!!! Jimmy was very straightforward and honest...I would definitely recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Staff and Customer Service

By lala land 34 on 7/25/2018 at 6:53 PM.

I have purchased four vehicles from Jimmy at Lost Pines. I would never go anywhere else to buy a vehicle. It's hassle free and there is no pressure at all from any of the staff. I recommend this dealership to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By MN86 on 7/16/2018 at 7:51 PM.

I no longer live in Bastrop but gladly make the drive passing multiple dealerships. I do this because I know Brandon, Jesse, and the staff at Lost Pines Toyota will make the drive worth it! I receive great customer service and get exactly what I am looking for. They make buying a car fun and always work around my busy schedule! We had our car in for service and weren’t exactly looking to make a purchase but couldn’t pass up the deal we found. So glad to work with you guys again. We will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle fee & excellent

By Keegantundra on 6/25/2018 at 4:33 PM.

Both Jesse & Brandon were great dealing with. They got me exactly what I wanted with some hard work involved. I recommend these guys and the Lost Pines Toyota dealship to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free and exceptional service from jimmy and brandon

By Carfacts francesco on 6/24/2018 at 12:25 AM.

Excellent experience being my first time at lost pines Toyota. Great service from jimmy and Brandon great information on the technical operation of the vehicle. Making it easy to navigate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

This dealership will bend over backwards for you!!

By rppd981 on 6/19/2018 at 10:15 PM.

I am an out-of-state buyer and was in the process of buying a new 2017 Prius V. Worked with Brett Graham for this sale. He was great and worked with me throughout the entire transaction. I know that usually dealerships wait until the buyer is at the dealership before giving a quote. Brett was able to work with me and got me a great deal. They were even going to pick me up from the airport! By no fault of Brett's or the dealership, the deal fell through and I was not able to get the vehicle. Which is sad because I really wanted it! Anyway, Lost Pines Toyota is a great dealership to work with and should the need arise for me to purchase another Toyota (I have 3 now but wanted to replace the '04 Sienna), Lost Pines will be my first call! Thanks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am cheap!

By Herb Goldsmith on 5/31/2018 at 3:40 AM.

But when it comes to value, you can not beat these guys! Times are tough for a blue color person in a professional position. This car may outlast me.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Service could've been better

By Unsatisfied Mom on 5/22/2018 at 3:15 PM.

My daughter had been in contact with Jesse for a few days on a vehicle. Being her first car purchase he made her believe she needed a co-signer and was persistent on when she would be arriving. Forgot to mention she is 5 hours away. She had her own bank finance her and she did let him know. Well that friendly Jesse everyone seems to talk about changed his tone. The car did not have floor mats, so she asked if they would-be providing her with some he simply told her go to your local Ford dealer and buy some same with the spare key. As a past salesperson we are suppose to make all of our customers purchases as stress less and painless as possible. Unfortunately for my daughter she wasn't as lucky to have such a salesperson. Her first buying experience wasn't as great as it should've been. Best of luck to whomever has to deal with Jesse on a used Car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless

By Tesla life on 5/15/2018 at 6:50 PM.

Started talking to Brett the morning of 5/14. He had a deal ready to go within 3 hours of contact. There was no back and forth on price or anything. He got us what we were looking for. We were very impressed with the attentiveness and quick work that Brett showed us. We have already recommended him to a couple of friends who are currently looking for a new vehicle. Put him on a pedestal...#DillyDilly

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time car buyer

By Satisfiedcustomer#1 on 5/3/2018 at 9:30 PM.

Lost Pines Toyota did an amazing job trying to help me purchase my first car with not-so-great credit. I would recommend Jesse and Brandon to anyone! They were super sweet, helpful, and knowledgeable about their products and how to help me!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A very pleasant buying experience

By 69Bronze! on 3/28/2018 at 2:19 AM.

We purchased a Toyota 4Runner at Lost Pines Toyota on 3/27 and found the experience to be very pleasant. From the online inquiry, to the in person service we found the experience at Lost Pines to be very friendly, low pressure and "game" free. Jimmy was knowledgeable about the products and associated services. He was very patient as we browsed several options and once we locked in on the model that was right for us he worked diligently to secure it at a great price and with fair trade in terms. I have purchased many new cars over the years but seldom have had such a pleasant and stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Twice Impressed!

By Jenntoyota on 3/21/2018 at 7:48 PM.

Took both of my cars in for an oil change and a car wash two days in a row. Damien was ready for me both times and got me in and out quickly. Not to mention the $20 car wash special they have turned out looking like a $100 detail! Thank you Damien and Lost Pines Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second ride from LPT

By Lex R on 3/20/2018 at 8:02 PM.

My first visit to Lost Pines Toyota was fantastic, Jesse Torres made the process super easy and enjoyable. I fell in love with my Corolla, zero issues the 2+ years I had her. Second visit to LPT was to help accommodate our growing family (we're due in June!) Messaged Jesse Torres to help with the process of upgrading our ride. He found us exactly what we looking for as far as space, mileage and most importantly, something within our budget. Very happy with the whole experience and our ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Amy on 3/19/2018 at 8:49 PM.

Jesse, is the Bomb! Thank you all at Toyota! They all have been so helpful. I always recommend Toyota. They are very friendly and accommodating.

I would recommend this dealer.