Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep

By Newjeep on 8/23/2019 at 9:02 PM.

Fuad was an excellent sales rep. He made all the aspects of purchasing a new car understandable and easy to deal with. Highly recommended prospective buyers to contact him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Used Jeep purchased at Behlmann Extended warranty

By Jodi on 8/23/2019 at 2:04 AM.

I would like to give a shout out to Greg Marquart for helping me with my Jeep Grand Cherokee. Unfortunately, I wasn’t able to have it repaired at Lou Fusz because Behlmann where I purchased the Jeep and Warranty would not release it to them to work on. Thumbs down on Behlmann. Behlmann said I had to bring it there because it was something they could repair, they had to drive to Transmission repair shop off of Hwy. 94!! Evidently a module on the transmission was bad and it was going from 4 low to 4 high. I had my Jeep at Lou Fusz on Tuesday the 13th and here it is the 22nd and it is still in shop. I would have rather had my repairs done at Lou Fusz they offer a courtesy shuttle within 15 miles it would have worked out perfect! Thanks anyway for the help Greg and I thought you would like to know what the ticking noise was!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Efficient Service Department

By timmer0823 on 8/19/2019 at 3:51 PM.

Brought my truck in for the first time for routine maintenance and a couple of recalls. I also had an issue with some wind noise (whistle) coming from the windshield and I mentioned that to them. They ended up spending several days troubleshooting and resolving this issue which turned out to be a faulty A/C Recirc Door. I was given a free rental car for my troubles. I could not believe how they treated my like a valued customer, especially since I purchased my vehicle out of state. They resolved the wind issue and became my dealership of choice from here on out!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
4   Overall Experience
5   Price

A pleasant experience overall.

By ChryslerBuyer on 8/18/2019 at 6:41 PM. Helped by Thomas.Plager.

We actually enjoyed our experience in purchasing a car. It was a straightforward experience and no drama or wrangling. We also appreciated the lack of pressure to buy extra warranties and service policies. We were simply made aware of these options, offered them, and could accept them or not no questions asked. The finance person as well as the salesman were pleasant.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

they found it.

By bluerosepiggy on 8/17/2019 at 3:42 AM. Helped by Rick Goldschmidt.

The dealer did not have the specific optioned vehicle we wanted on the lot. They searched the network and found a vehicle with the correct options and brought it to their location. One big mistake was made on the registration paperwork and title papers. My wife's last name was spelled incorrectly even after we corrected Leo the finance guy.. we had to apply for the title twice because of this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and got me in out, it’s always so clean and w.

By KimmieD on 8/16/2019 at 11:45 PM.

Always a good experience. I love looking at the cars when I’m getting my Jeep serviced. And the Jeep T-shirt are amazing.love my Jeep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service department.

By EVB on 8/15/2019 at 5:42 PM.

This dealership is top quality. The service personal and mechanics are well trained and friendly. Recommend items to check and will definitely let you know if it is a safety issue. Very professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Smith_family on 8/14/2019 at 8:59 PM. Helped by Tony Coleman.

Tony Coleman was great. Told him what we were looking for and our time restrictions. Tony respected our time and was very patient with us. He even sold our soon to be daughter in law a car too

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good Service

By Tagman58 on 8/10/2019 at 3:36 AM. Helped by Parts guy..

Service seemed good. I spent a short amount of time getting oil changed and tires rotated. Only issue was tire that was rotated had 5 lbs more pressure than the rest. That was an easy fix

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Jeep Owner

By MissouriJayhawk on 8/10/2019 at 12:36 AM.

Found a coupon for oil change and tire rotation on Mopar website. It was for 3 full synthetic oil changes and tire rotations for $154. I couldn’t pass this up! Fantastic experience at Lou Fusz Jeep. The express oil change service area was immaculate as was the dealership. The whole service time for oil change and tire rotation was quick, just about 45 minutes from drop off to drive out. I couldn’t recommend Lou Fusz more!! Fantastic experience!! Greg the service guy who helped me was great!! You could tell he cared about his dealership and his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Janiepo63 on 8/9/2019 at 5:41 AM.

From the day I purchased my vehicle to maintenance excellent service. My wait was not long. All were friendly and washed my vehicle. Great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Tgibbons on 8/9/2019 at 12:34 AM.

Car buying can be challenging. I went to Suntrup Ford, Dean Team Volvo and Jack Schmitt Cadillac and all three were not interested in my needs, concerns or ideas. I went to Lou Fusz Chrysler in O' Fallon, Missouri and met Faud Lukolic. I have bought cars for 30 years and Faud is the absolute best of them. He was focused on my needs, listened, gave ZERO pressure and was a true, genuine human being. He sped the process up and within an hour, I was driving out of the lot in my new BMW. I suggest if you want a car and the best treatment around, go see Faud at Lou Fusz Chrysler-Jeep-Fiat. He really deserves more than 5 stars. Thank You So Much Faud

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pleasant experience

By Bret520 on 8/8/2019 at 10:33 PM. Helped by Keith.

Nobody enjoys haggling over car prices. This experience was no different. Jeep prices seem to be fairly firm. But the employees at Lou Fusz were pleasant and accommodating which made the process of buying a car a little easier to swallow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, excellent service!

By Karla on 7/26/2019 at 2:53 AM.

The service people at Lou’s are fast, friendly , and give good service. They are honest with their opinions and I have two Jeeps there in the last eight years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally satisfied

By Hembrock5 on 8/3/2019 at 10:38 PM. Helped by Robert Rice.

Robert Rice was straight forward and no running around prices. We told him what we needed and this is what we liked and if it was post. He didn’t say “well if you do this or do that or let me ask my manager “. He was straight forward with pricing and didn’t lead us on,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By Jdawson on 8/2/2019 at 4:38 PM.

I worked with Rob. He is a great salesman, and very personable. Overall I had a great experience with purchasing a new truck from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure!!!

By T dean on 8/2/2019 at 4:02 PM.

Jim Moresi is a excellent salesman... buying a car wasn’t a ALLDAY process with him !! At no point did I feel pressure or as some might make you feel “on the hook” definitely go see Jim! Highly recommend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stress free experience

By Hrahra on 8/1/2019 at 6:00 PM.

I am pretty indecisive when it comes to big purchases, but Evan was patient, easy to work with, and made the process stress free. I love my new SUV!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Caring people

By Louwho on 7/31/2019 at 8:59 PM.

This was my second time To visit that is why I came back. They gave me a chance to get my dream car and I got it and proved myself

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy oil change

By vettecrazee on 7/30/2019 at 9:49 PM.

I am always in and out quickly when I bring our Jeep in for general maintenance items. Very friendly service writers and comfortable waiting area.

I would recommend this dealer.