Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lou Fusz Forever

By WDJ74AKA on 8/23/2019 at 5:16 PM.

From Page to Lindbergh, I've dealt mainly with the Service End of Lou Fusz because I had no plans to purchase another vehicle - New or Used. Life intervened and replacement transportation was needed. Your sales people are equally attentive as your service personnel. Lou Fusz Forever .... Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love everything about this location!

By Kathy the IronButterfly @ 2wingsup on 8/23/2019 at 4:32 PM.

From the service technicians to the lounge area, I love everything about this location. It is always a positive experience. I actually look forward to taking my vehicles in for service as opposed to the task being a drudgery. Thank you to all who make it the consistent, positive experience it is!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very Professional and Courteous

By SMCCULLEY27 on 8/22/2019 at 10:40 PM.

Was able to be served without appointment, any questions or concerns were answered.Information regarding brakes,tires and vehicle was explained. Service person(Nicci) professional and courteous.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil Change Service

By deniseshelly05 on 8/22/2019 at 5:29 PM.

Very attentive and prompt and friendly service. One thing did upset me. As I was waiting for my ride to leave, I didn't see the person, but whoever got it my car to take it away peeled out and squealed my tires. This is my first new car and I don't drive it like that so I didn't like it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer Service

By joshua028 on 8/22/2019 at 4:31 PM.

I have always been received great customer service! I am always greeted in a timely manner and the service dept is always professional. They keep you up to date on how long the service will be for your vehicle.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
4   Overall Experience
1   Price
4   Quality of Work

So expensive!$

By tinathomure on 8/22/2019 at 3:28 PM.

They fixed my car but My God!!! you have to be rich!! Still don’t know how I’m going to pay off this bill.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first car

By mbslim13 on 8/21/2019 at 9:17 AM.

Both Curtis and Joe Shepard were wonderful. They provided me with all the information I needed as a first time car buyer and answered all my questions. I defiantly recommend Lou Fusz Kia to any one in the car market. I love my Kia Optima!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First Experience Buying For This Dealership

By 2bncabo5150 on 8/19/2019 at 6:16 PM. Helped by Andrew ???.

When I arrived at the dealership at my schedule time I was met with a professional young gentleman . he had done his homework so he knew the car I was interested in buying he had it available at the front door so we could test drive it although I declined that vehicle in our conversations he was clever enough to pick up clothes in our conversation of the vehicle I was interested in test driving the features I was looking for the year I was looking for and the payment I was looking for which is very important to each of us . During our time of sitting down to get all the details of my income my work history and such things personal information he was very courteous and kind and professional and did an outstanding job although I couldn’t make the decision to purchase the car right then I needed some time to contemplate the price of the car versus the payments of the car, as I agreed to go put some thought into this purchase he met me at the door with a baked pie which was very warm and considerate. during our time of sitting down to get all the details of my income my work history and such things personal information he was very courteous and kind professional and did an outstanding job although I couldn’t make the decision to purchase the car right then I needed some time to contemplate the price of the car versus the payments of the car, as I agreed to go put some thought into this purchase he met me at the door with a baked pie which was very warm and considerate After contemplating several hours on the vehicle I returned on Saturday and left within an hour a proud owner of a brand new KIA Sportage. This experience was smooth it was simple and it was professional and I will return again in a few years to purchase another vehicle .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By chilimack.1 on 8/19/2019 at 5:44 PM.

Larry worked with us to find just what we asked for and more in a new Sorento. He even sealed the deal with two cherry pies

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shatter window tepair

By ann.fernandez on 8/19/2019 at 5:29 PM.

I love going to Lou Fusz for my car service. They are quick,friendly,and always ready to work with you. I had to get a loaner this time and they drove me to the office to pick it up. And then returned to get me after I dropped it back off. I can’t thank them enough for fixing my car and giving me peace of mind the tit was done properly with all the correct parts. They even vacuumed and cleaned the car. Couldn’t ask for better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service for maintenance.

By kimchristian22 on 8/19/2019 at 3:13 PM.

I always receive excellent service at Lou Fusz Kia. They are very informative, respectful, helpful, responsive, friendly and accommodating. Also, the facility is very clean and includes a spacious area to work while you wait or sit on nice comfy chairs and watch tv, read, or listen to music.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair and Good Service

By BARUCHESSHEM89 on 8/15/2019 at 4:58 PM.

I always get my Car serviced here for price matching, expertise and knowledge of f my vehicle. Have a Nissan but they service better than my dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service every time!

By slh on 8/14/2019 at 10:00 PM.

Fast professional service. Always willing to go And beyond to address any concerns. They are always professional and courteous. If there are any questions regarding the service, all issues are addressed before leaving. And you get a free car wash in addition to Saturday service, which is fantastic!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and Out LIke a Flash!

By musikproStL on 8/14/2019 at 3:20 PM.

No waiting, no delay. Dropped off my car, received a message when it was ready, picked up as soon as I walked in. Perfect experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy as Pie

By Cozy Kitten on 8/13/2019 at 4:13 AM.

Everyone was very knowledgeable and friendly. They managed to get me almost exactly what I wanted. I love my car and would definitely purchase a car there again. THANK YOU.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dedicated, speedy, informative

By Brendanfreeman7 on 8/13/2019 at 1:12 AM.

Lou Fusz impressed me right off the bat. I felt as if they worked with me in getting to the price i wanted and didn’t try to mislead or deceive in anyway. They were professional, knowledgeable of their products, and dedicated to ensuring i had everything i needed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Continued excellence

By HARRY NOLTENSMEYER on 8/12/2019 at 6:55 PM.

This was our third Kia from Fusz, after at least two Mazda’s from Fusz. I prefer the Kia’s. Either way, Fusz sales and service continue to meet my expectations. Good job!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Oil change and rotation of tires

By CLEAN55CARLA on 8/12/2019 at 6:45 PM.

Everything was done in the time they said it would be finished , the car was cleaned after they finished and everyone was very pleasant and informative

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KIA Service

By MOORE4VIC on 8/12/2019 at 5:41 PM.

Lucas did a great job on my oil change and checked out my van. He advised me on what the next service was needed. The dealer was wonderful and the staff friendly and knowledgeable. Thanks

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

It only takes one

By hillbilleado63 on 8/12/2019 at 4:23 PM.

Would have given them a 5 star rating but the porter that detailed our new Sportage seemed to have an attitude because it was past their normal 9pm closing time. The dealership and my salesman bent over backwards to find a Sportage that would make my wife happy. After 3-4 cars they found one that the GM was driving and didnt hesitate to go get it from him to make the deal and us satisfied.

I would recommend this dealer.