Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people

By Bethcat on 8/20/2019 at 2:08 PM. Helped by John Sanchez.

Mark Kleve made car shopping so easy. Very friendly and willing to work for us to meet our needs.. he made car shopping fun and not a chore.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My neighborhood dealership

By Dan on 8/19/2019 at 2:33 PM.

This is my neighborhood dealership. I’ve been coming here since 2001 when I purchased my first Highlander. This is my second purchase from this dealership. I have serviced all of my vehicles here and will continue to do so. My sales associate, Jim Donohue ,was a pleasure to work with. He made the process easy and was eager to meet any requests. I got a great car at a great price. I would recommend Jim Donohue and the Lou Fusz dealership to anyone in need of a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend!

By Shoulo89 on 8/19/2019 at 2:16 AM.

See Jimmy Conaway for your next purchase or lease! Jimmy was very knowledgeable about the products and options Lou Fusz had to offer. Will be coming back in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By Andy224 on 8/18/2019 at 5:46 PM.

Just bought my second new vehicle from them (first was totaled in an accident) and couldn't be happier! As with the first purchase, Dave Koob our sales associate was easy to deal with and very straightforward with us, if we ever need another one we will definitely be going back to him! Finance department was also great to work with and helped make sure our payment terms were met and even exceeded them by a good margin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new purchase

By Stormtroopermom on 8/17/2019 at 1:30 AM.

I was fed up with the car shopping! I decided to reach out to Lou Fusz and Dave Koob answered ... best decision ever ... very knowledgeable and friendly !!! Would highly recommend you go see him for your next car! Bill in finance found us the best deal and stayed late to help us out!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Camry purchase

By Lin on 8/14/2019 at 7:31 PM.

Emmanuel made the process of selecting and purchasing a zero pressure pleasant experience. This is my 3rd pre-owned vehicle from Lou Fusz and it will be my first choice for my 4th.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is a great purchase experience

By hmarktaylor on 8/14/2019 at 3:35 AM.

Lou Fusz St. Louis is a great auto dealership to work with in purchasing a vehicle. We worked with Alex Abramson this time and he had us a great offer in a short time-frame, He made the purchase process as short as possible and painless and we would recommend you give Alex a chance to provide you with great service. We have purchased most of our vehicles from Lou Fusz in Kirkwood, Mo and always start with this dealership. The service department is great as well. The thing I like the best about Lou Fusz is they don't try to pressure you into options you don't want. They offer, but no pressure to buy. THANKS LOU FUSZ AND ALEX!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We had a great experience!

By Kabob on 8/12/2019 at 2:23 AM.

Alex was professional, thorough and personable throughout our purchase . We we’ll definitely refer Alex to our friends and colleagues. Thanks and all the best ! Karen and Bob Bordewick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Rick Summerfield was great to work with

By Britt559 on 8/11/2019 at 2:55 PM.

Just purchased a car from Lou Fusz. It was the best priced 2015 Subaru Impreza I had found. Rick Summerfield was my salesman but more like a helper...there was no pressure to buy, he just was very helpful and educated in my questions as he had a lot of car experience. He helped me set up my cell phone pairing with the car’s Bluetooth device and pre-programmer my radio stations....I say helped me but he actually did it all saving me a lot of time. The trade in I received for my own vehicle was right in line with what I expected. All the cars on the lot were detailed, cleaned and very appropriately priced. There were several I could have been interested in. I also purchased a fairly priced 5 year/40,000 bumper to bumper warranty. I was also able to pre-reserve or hold the vehicle with a refundable deposit while it was being detailed before it went on the lot giving me the first option to see and purchase it. I would definitely return again to this dealership and ask for Rick Summerfield to help me out or look for a vehicle for me. It was a very simple and pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team!

By Vicki532 on 8/11/2019 at 2:19 PM.

We love our new car. Thanks to Dave Koob and Lou Fusz Toyota for going the extra mile to make our experience a great one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It’s a go!

By Old Lady on 8/11/2019 at 1:48 AM.

As a woman of a certain age (old), I HATE buying a new car! I’m so used to being talked down to or treated like an idiot, I was amazed that Scott Christensen, my salesperson, was really kind. He was honest and went the extra mile to give me a fair deal and make sure I understood the car. There are good people out there! Lou Fusz has many!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Dona H. on 8/10/2019 at 7:32 PM.

Nancy Schubert did an excellent job answering all the questions I had with my purchase. She also went the extra mile to send me informational videos of the vehicle. She was friendly and easy going to deal with. She was also very Knowledgeable with the product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By MaryBeth on 8/9/2019 at 7:24 PM.

I was exceptionally well pleased with the guidance provided by my service manager Warren! I was in for a Safety &Emissions check and a 70,000 mile service. Warren checked my records to see what was needed and that was exactly what was done. I was very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient and thorough

By Mike S. on 8/9/2019 at 1:52 AM.

Everyone at Lou Fusz was patient and thorough. I admit, I am a demanding customer. In my defense I was buying my lifetime dream car. (Z06 corvette) I wanted everything perfect. My salesman, Joe Gustafson, did a great job. He started by sending me a video of the car, I came in to see the car in person and he negotiated a great price. After the deal was made Joe, my salesman, John, the finance guy and even Jeff, the manager came out to congratulate me. It was a great day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What an easy and great experience!

By Cruiserchris on 8/3/2019 at 11:04 PM.

The process at Lou Fusz Toyota was so quick and transparent! Nancy did such a great job! I have never worked with anyone like her before and it was awesome!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great partnership and deal

By EZ on 8/1/2019 at 10:51 PM.

I give the high rating because of the sales associate, Mike Roche. Mike made the experience pretty good without adding the stress and sales tactics of typical sales representatives. If it wasn’t for Mike I wouldn’t have purchased a vehicle there. if you’re looking for a win win situation I highly recommend in partnering with Mike as you look for your new Toyota vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer Since 1994

By CamryLoverForever on 8/1/2019 at 5:40 PM. Helped by I didn’t get all the names but all of them were five star worthy..

In 1994 I purchased a red Camry Coupe from Lou Fusz and had nothing but Lou Fusz factory service on the car until last year. They took good care of the car and were always good to me—no complaints in nearly 25 years. My aunt had a Ford Taurus which I drove until July 15 when it was totaled as a result of a car accident. There was no question in my mind what came next. I took my aunt to Lou Fusz Used Cars completely confident I could find a good used car from a dealer I trust. Rick Summerfield greeted us. I told him of my long association with Lou Fusz. He said he had a 2012 Camry that could have been my car in that it was one owner, bought from and serviced by Lou Fusz, traded in for a 2019 at Lou Fusz, and it was red. He pulled it around to the door and both my aunt and I knew this was THE new car. Thanks Rick! Donny Nolting wrote it all up, we wrote a check and drove it home. Done and dusted. The office is bright, clean and comfortable and really interesting with some of the features of the old Parkmore remaining. Everyone I came in contact with was friendly, courteous and very helpful. I am and will remain a very satisfied customer who has and will continue to highly recommend Lou Fusz sales and service, Carol A. Vaughn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car and service from Mark!

By Fiatta on 8/1/2019 at 1:55 AM. Helped by John in the Finance dept. was great, too..

I was so pleased to see that Lou Fusz had the Fiat 124 Spider that I wanted. The sale was quick and easy, all with Mark’s help. Thanks, guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car.

By JGD TRD on 7/31/2019 at 11:19 PM.

The staff is friendly and helpful. The process was truly quick and easy. Thanks to Jim Donahue and Shane Roemer for their help. We are so happy with our new 4Runner TRD Off Road.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

First stop on car search, won't be my last!

By Ladycarbuyer on 7/31/2019 at 7:02 PM.

Lou Fusz Toyota salesmen belong to the "old boys club" and must think women do not have car buying intelligence. There are too many car dealerships in the St. Louis area to choose from and customer service is my number one priority, clearly not Lou Fusz's priority though.

I would not recommend this dealer.