Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth and pleasant purchase process

By Keith on 9/13/2019 at 10:55 PM.

Had a very good used car buying experience. Would recommend this dealership to anyone. Everyone we dealt with was pleasant, friendly and very helpful. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Sonny Atkins on 9/13/2019 at 2:12 PM. Helped by Jim Milam.

When coming back into Lou Sobh, I had previously had an issue with another sales rep who is no longer at the dealership. I was feeling frustrated and overwhelmed. But Andrea and Jim we’re amazing and so very helpful. They help put the trust back in me and helped me drive away in my first brand new car that I finally feel safe taking my son around in. I highly recommend this place to anyone looking to buy a car!!!! Not only because of the wonderful and helpful staff but also the prices!!! You won’t be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By SGR1975 on 9/13/2019 at 2:41 PM.

quick service, clean waiting room. was able to finish homework... quite and COMFORTABLE.. THIS IS ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Eli Ewing on 9/13/2019 at 2:00 PM.

I have been to other honda dealerships where customer service was clearly not a priority. Here at Lou Sobh Honda the environment is different. They have trained there staff well with a priority of excellent customer service. I was very pleased with my experience. The following day they even called to check in making sure everything was working properly with my car prior to their service. I definitely recommend Lou Sobh Honda to anyone looking for outstanding customer service !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer service, easy process!

By Jody Massey on 9/12/2019 at 11:07 PM.

I knew what I wanted when I went in! I told Chris what I was looking for and what price range. Within no time I was driving home in my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lou Sobh CR-V EX

By BrownFamily on 9/2/2019 at 4:18 PM.

Service Manager really nice and accommodating. First time back for the recall and maintenance of my oil, tires,. Washed my car also. Appreciated that they make me feel like an important customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lou Sobh Dealership - Excellent Sales/Service

By Shafi Mohammed on 9/10/2019 at 5:31 PM. Helped by Tom Nicholson.

Had a very pleasant experience at Lou Sobh Honda when we bought our Odyssey. Professional to the core but they were willing to negotiate and had a patient/pleasing demeanor. Had been working with different dealerships but got the best deal at Lou Sobh’s Honda. Will highly recommend this dealership to anyone shopping for a Honda!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Car service

By Donna on 9/9/2019 at 7:16 PM.

Everytime I visit this car dealership the staff all seem to be very friendly not to mention that they always seem to do a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sarah Barrilleaux on 9/8/2019 at 2:40 PM.

Service was great. Tala is my go to service person if he’s available. Always courteous and knowledgeable. Keeps me informed of the progress of the work being done.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Used car purchase

By James Poe on 9/7/2019 at 3:13 PM. Helped by Tom Nicholson.

Tom Nicholson was extremely helpful and I would not have made a purchase if he had not been so motivated to work with me on this purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LS Honda was great from the salesman, finances & service!

By Barbara on 9/7/2019 at 8:52 PM. Helped by Tom Nicholson - The best salesman I have ever had. He really takes care of you and follows up..

From the salesman, Tom Nicholson, the finance lady, and service department manager, they were the best! Most Friendly, Informative and helpful I have ever experienced throughout the whole process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great personal service

By JeffHumphries on 9/6/2019 at 2:10 PM.

First come first serve service is very welcome considering how hard it is at other import dealers to get things scheduled. Service done before promised and the advisor corrected a latch that was left undone quickly and had me on my way. Very good waiting area with plenty of desks and power outlets to get work done as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman that knew the product

By Lou on 9/6/2019 at 12:11 AM. Helped by Randy.

Randy made our buying experience pleasant and enjoyable. He was enthusiastic and eager as he guided us through the process. I would highly recommend Randy and the whole staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patience.

By Bryan on 9/3/2019 at 2:09 PM.

Very patient with my questions and requirements when it came to my lease. With continue to go to Lou Sobb for future needs. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding customer service!

By Stephen on 9/2/2019 at 4:51 PM. Helped by Cheron Brannigan..

Cheron Brannigan gave exceptional service with our needs and communicating with us. We brought the car in for recommended maintenance and a slight leak in one of the tires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lam on 9/1/2019 at 4:37 PM.

Schedule an oil Change online. Dropped off the car to tell me there was a 3 hour wait. Had the courtesy shuttle drop me off to do some shopping and for them to tell me that they couldn’t pick me up. They ended up finishing the oil change in 2 hours and the shuttle picking me up. So overall I was satisfied with everyone there. They were very upfront and personable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 star sales experience, pretty moderate financing team

By Sherry on 9/1/2019 at 3:02 PM.

Our overall experience was exceptional. We had only seen these kind of experiences in scripted dealer commercials. My wife and I would like to call out Andrea Lopez, who was not only great as a sales professional, but seemed very genuine as a person who wants work with her customer to get them a good deal without seeming to pressurize them. I had visited a few dealerships before Lou Sobh and the experience we had with Andrea Lopez was the main and only reason we bought our vehicle from there. The only negative aspect was the experience with Bob Byczynski from finance. If you are not buying any extended warranty from him, be prepared for moderate service. We would most certainly go back and recommend our friends as long as Andrea is there :-) Thank you Andrea, wish you all the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time experience

By Rehabrog on 8/31/2019 at 2:29 PM.

New to Georgia and first time to have my Honda CRV serviced for air bag recall at Lou Sobh. I was favorably impressed with the whole service department setup. My initial contact was with Jimmy who did a great job. My only minor complaint was the extra 1 hour required for the service due to the volume of servicing on that particular day (Thursday 8/29). But with that said, I definitely will be bringing in both my Honda’s for regular service. Please keep up the excellent work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always fast, prompt and courteous!

By tiff524 on 8/31/2019 at 12:12 AM.

Thank you for being my no. 1 choice for service time and again! Really appreciate your thorough and prompt service and customer centric approach! thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Honda on 8/29/2019 at 9:51 PM.

This was a great experience and I would do it all over again. I found out about the location and sales men from word to mouth. Thanks Chris

I would recommend this dealer.