Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and friendly service

By dawgman on 7/20/2018 at 8:49 PM. Helped by Thiago Ding.

I made an appointment and went to the dealership for regular maintenance on my Optima. The work was done quicker than I anticipated and the service advisor Thiago Ding was very friendly and helpful.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good service

By Rickt7041 on 7/20/2018 at 4:42 PM.

I had the oil change and tire rotation done and the service rep told me that there was a recall service that needed to be done. You did not have the parts available for this to be completed on this visit and I will have to come back to have this done when you get the parts. I would think that you would have the parts since this was a KIA recall problem. I have to make another trip to have this completed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low-pressure guy who knows his stuff

By MikeATL on 7/10/2018 at 2:40 PM.

Tim was excellent to work with from beginning to end. We had a great conversation and he took great care of us through financing too! He is not your typical sales guy. He was easy to speak with and kept complex things simple. I will be sending everyone I know that needs a car to Tim as I would want my friends and family to have the same, excellent experience we had when buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and Professional

By KIASOUL on 7/8/2018 at 7:23 PM. Helped by Thiago Ding.

We always enjoy the Service Department's warm welcome, professionalism, and efficiency. We are in and out in the amount of time it takes to enjoy the coffee and snack selection and peruse the showroom. It's an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service oil change and tires done

By BAM on 7/8/2018 at 6:54 PM. Helped by Honestly I forgot. But he was nice.

It was fast and easy service. Super friendly! Nice waiting room. Snacks and drinks were provided. I bought the vehicle at another dealership and was unpleased about the service department but this dealership was so much better. I will go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By cdifabio on 7/8/2018 at 4:56 PM.

My experience with John in the service dept has been exceptional. Always professional, courteous, prompt, and provides great service. Service for my vehicle is a priority and I would recommend this dealership highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and affordable

By PamSW on 7/6/2018 at 11:39 PM. Helped by Thiago Ding.

Quick friendly service. Perfect. Love the snacks. Very clean store. Will definitely return. Not too crowded. In and out. No pushy up sales. Great feedback on vehicle status.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great place to buty a new car!

By LKD-LadyKIaDriver on 7/3/2018 at 8:35 PM.

Steve Rossi & JD worked with us until we found a deal! Very happy! They went the extra mile! We got a great deal on a new Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By ann1960 on 7/3/2018 at 6:23 PM.

Jeff Christian handled the issue with my Optima professionally, promptly and politely. I would definitely recommend Lou Sobh Kia to friends, family and neighbors. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled oil change

By Rhondaclaire on 6/29/2018 at 6:13 PM.

Called for oil change and came in same day. Was in and out quickly. Waiting area very nice. Jeff was a pleasure to work with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Steering Radio Part Repair

By KiaSorrento_Guarantee on 6/19/2018 at 8:10 PM.

Completed work on time and met expectations. It was great to relax in the waiting room with snacks, coffee and WiFi. There does not seem to be a lot over stressed employees, which is good.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch lender and APR tactic

By Msabol on 6/17/2018 at 12:46 AM.

Ralph was professional and honest. JP will lie to you to get you in the door. Then when you get there, no JP? And the deal changes. Run fast, don’t waste your time! Old car dealer business practices. Mike Sobh gets 1 star because of his last name.... no JP listed as employee, I can only imagine he’s a made up person??? Anyone want to contest my review, I have texts to prove from JP.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy purchase!

By Jeepgirl on 6/15/2018 at 1:25 AM.

Excellent attention to detail from staff! They had the car pulled up front before I arrived for a test drive! Never tried to talk me into anything else, respected my financial budget, and made everything easy from start to finish! Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership fixed our problem with the suspension quickly.

By kholtzclaw0418 on 6/14/2018 at 12:34 AM.

They fixed our car quickly and got us on our way. They were helpful and we enjoyed the popcorn and snacks while we waited. A++

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Efficient & Friendly!

By JPRoth on 6/5/2018 at 10:17 PM.

Brought my Kia Soul in for an oil change; was greeted right away and my car promptly taken for service. Was done when expected, I thoroughly enjoyed my experience and definitely will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tiago I should awesome!

By Whatyp on 6/7/2018 at 4:49 PM. Helped by Tiago.

My experience was quick and great! Tiago is friendly and helpful. It was actually the quickest i was in and out of there for Ann oil change and tire rotation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car purchase

By Bakari 1 on 5/31/2018 at 7:52 PM.

My salesman, JD Burns, was very friendly and helpful. He is a very personable young salesman who does a great job of engaging his customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change and 55,000 mile check

By jackw on 6/6/2018 at 3:58 PM. Helped by Don't recall name in service dept..

I've been very pleased with my service every time I've brought my car in with the one exception when the technician didn't tighten my lug nuts on the tires. But when you were notified you immediately responded and I also believe dismissed that technician. Your waiting area is also very customer friendly.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Sorento service

By Steph on 6/5/2018 at 8:59 PM.

Took a bit longer than anticipated, but not an unreasonable amount of time. Nida was very friendly, and informed me of a coupon available that saved addn’l charge on tire rotation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy non-pressure sale.

By Lisaloo on 5/29/2018 at 2:58 PM.

JD was awesome! I had my mind set on another brand and after working with JD, I bought the Kia. He was very friendly, personable and very knowledgeable about the products that he is selling. GREAT car buying experience all around.

I would recommend this dealer.