Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.7  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Shelby GT350 Experience

By Goodfella5101 on 5/5/2017 at 4:05 AM. Helped by Paul.

I had been searching for a gt350 for a very long time and I found the exact match I had been looking for at this dealership. I called and talk to a fantastic sales associate named Paul. He was very friendly, and handled my sale very professionally and gave me next level customer service. In days prior to my pick up, he stayed in contact and made sure that I was happy in every step of the process. Upon arrival he had everything ready for me including my beautiful, clean, new car. He introduced me to the owner of the dealership, who was equally as friendly, and inspected my car while answering any questions I had. He made my whole experience special and I will always call Paul for any special purchase I need in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By Kvnmary on 4/7/2017 at 1:03 PM. Helped by Paul Paumier.

Paul was great! He was very informative and knowledgeable. Made the experience of buying the car painless. Worth the 2 hour drive my Husband and I made.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not Your Average Dealer

By Jack C on 4/3/2017 at 1:44 PM. Helped by Paul Paumier, Bill Edwards.

I have bought a few vehicles over the years from different dealers in the area and have always felt like just a number when speaking to a salesperson, so needless to say I was a little apprehensive about trying another dealer to purchase from. I was more than surprised from the customer service I received Paul Paumier. From the initial contact I had with him through the completed purchase, I was treated like I was a loyal customer that had been purchasing from Loudon for years even though we had just met. He was upfront about everything and it was a no hassle purchase from start to finish. Everyone at the dealership was friendly and courteous. Bill Edwards, the business manager, did a great job when it came time to finish up the paperwork. He was thorough with explaining the fine details to make sure I understood what I was signing. Loudon Motors exceeded my expectations and they have a new loyal customer. They are not your average dealer and I would recommend anyone to go to them. Great Job Loudon Motors!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!!!!

By Jenn Sayers on 1/11/2017 at 4:37 AM. Helped by Kenny and Bill.

I worked with Kenny and I have to say that he is absolutely amazing. I worked at a dealership years ago, so I'd like to say I know how things work and what to expect, but I will say I didn't expect everything to be as amazing as it was. Kenny made my purchase a very pleasant experience. After picking out my car I sat with Bill to finalize everything and he made the process painles. Everyone there was down to earth and made me feel comfortable and welcome. I have never been treated better. Thank you! You have a customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Knipjam on 1/6/2017 at 1:54 PM. Helped by Paul Paumier.

Paul and his team were amazing at working hard to get me into the vehicle I wanted! Everyone was very friendly and welcoming to me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service

By Timothy Klotz on 11/18/2016 at 9:28 PM. Helped by Justin Saults.

Service dept goes above and beyond. Staff is professional and courteous. They offer convent options for those of us who work odd hours. Good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andy is awesome!! Love my new car!

By katelynnn13 on 11/5/2016 at 4:08 PM. Helped by Andy.

Andy was super helpful. All the staff were nice as well. Test drove as soon as we arrived and then paperwork was done quickly, we were not there for very long.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By KyleF32 on 9/8/2016 at 11:18 PM. Helped by Vickie Grindstaff.

Loudon Motors Ford has been in my hometown as far back as I can remember. I've been getting vehicles at their dealership for quite awhile now, and I will more than likely always get my vehicles from Loudon Motors. Every experience that I've had there has always been great. From the service to the sales. Vickie Grindstaff was the person who I worked with when I acquired my new truck. She's a very friendly and respectful person. I couldn't of asked for a better sales rep. She's one of the reasons why I would always stay at Loudons when it comes to buying a vehicle. So, if you're looking for a new/used car, stop at Loudon Motors in Minerva, OH and ask for Vickie Grindstaff. She'll do everything she can to make your visit a great one.! Thanks again Vickie.!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless car buying experience!!!

By tera12 on 8/2/2016 at 1:37 PM. Helped by Ricco, Ken, and Bill in Finance.

Loudon Motors was a pleasure to work with on our recent purchase. They were patient with our crazy schedule and took care of everything in a timely, professional manner. I would recommend them again to anyone that I hear of that is buying a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Completely Satisfied

By SatisfiedF350buyer on 7/31/2016 at 11:06 AM. Helped by Paul, Danny, Tony.

Great overall experience. Very polite, courteous, and friendly staff. Treated my family and me very well. Offered straightforward negotiating and a fair assessment for my trade-in. Never thought I'd actually have a good experience at a car dealership, but I did. I look forward to returning.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

To the point and easy going

By Kevin123 on 6/20/2016 at 10:19 PM. Helped by Vickie, Andy.

Awesome dealership with great prices, no hassle and straight to the point. I would deffiently recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Onbray1021 on 5/1/2016 at 10:46 PM. Helped by Danny Friedman, Katie W. And Bill in Finance.

Our salesman was Great, Friendly and very Helpful.(Dany Friedman) The entire staff was very Helpful and Friendly, our finance person was very informative, helpful with a service contract. I feel we got a great deal. I've bought from them before and service department is also Great, friendly and very helpful and knowledgeable. I will definitely go back to them when ready to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless

By KenHen on 5/2/2016 at 2:30 PM. Helped by Ricco Perea,.

From selecting the right used vehicle to the financing the entire process was flawless. We will be buying all our vehicles from Mr. Perea and his team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Gbartlow on 5/2/2016 at 1:14 PM. Helped by Vickie G..

Vickie is great to work with. Her and the Loudon team worked with my schedule to make a deal that made sense for everyone. I have now purchased 4 vehicles from Loudon and will continue to work with them in the future. Thanks for the hard work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Home Town Service!!!

By Mark Leasure on 4/19/2016 at 8:51 PM. Helped by Ken Toalston.

Yet another great experience with Loudon Motors Ford. My lease was up and Ken Toalston again was our salesman. Ken has always gone out of his way to help with any questions, problems, etc. that we have. He got the vehicle that we wanted and always goes up and beyond to help us find what we are looking for. We would recommend Ken Toalston to anyone looking for a buy or a lease. The whole Loudon family has been wonderful!!! Mark & Debbie Leasure Minerva, OH 44657

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By Mckayla707 on 4/18/2016 at 4:46 PM. Helped by Vickie Grindstaff.

Very good service, very honest, and detailed answers to all my questions. The sales Rep that helped me was Vickie Grindstaff, She explained everything to me in a way that was understandable. Very nice and encouraging. Gave me all my options out on the table and helped me pick out the pros and the cons of each option. Delt with everything in a very professional way. I highly recommend her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Kary on 3/27/2016 at 11:37 AM. Helped by Andy,.

Good experience, nice honest people. My salesmen Andy was great, took time after I left there lot for detailing, when I came back to pick up the new car he sat in the front seat to show me all the things the car did. This was great he could of just gave me the keys and sent me on my way but they didnt.. good experience

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

New Car Purchase

By chris71 on 2/27/2016 at 10:36 PM. Helped by Vickie Grindstaff.

I purchased my new vehicle from Loudon Motors of Minerva. The staff was very friendly and helpful. The only problem i had was finding the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Emergency repair

By Torey on 1/20/2016 at 12:28 AM. Helped by Chris.

Shortly before I was due to leave for a trip to Florida, I found my heater would not work. The idea of driving through the mountains without my defroster was frightening for me. Chris the service manager came and picked up my car, they completed an extensive repair to the heater system in just one day, and then returned the car to me. They even washed it! I was able to make my trip to Florida safely. Thanks Loudon Motors! Torey Stevens

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2015 F-350 Lariat 6.7

By Kevin Deckerd on 1/14/2016 at 9:48 PM. Helped by Kenny, Ricco.

I purchased my truck from Loudon Motors of Minerva in September of 2015. Was treated very good as a client. I brought my truck in for its first service, with 4200 miles on it, on December 23. I recvd a call in the afternoon stating my truck was wrecked! I couldn't believe it. I even asked them if they had the correct vehicle owner. As it turns out, of one the service reps took it out for a test drive to see if he could identify a noise, and lost control, sheeting a telephone pole completely along w a mail box, sent the truck airborne, then took 120' to come to a stop. All at 40mph!?!?? When I initially met w the GM, I was confident that Loudon would do the "right thing" and make it right. I called the GM the Saturday afterwards, and conveyed to him I did not want the truck back due to the lie and the abuse the service rep put my truck through. He said he would work w me once the insurance est came back. I pout $10k down & made 3 pits. In order for me to get into an exact match, I would have to invest $7 more. I call BS. Its in the shop now after 3 weeks of them dragging their feet &/or not responding to my communication(s). I'm sure you know what takes place next. I know what the state laws requires them to do. But even at that, they haven't ponied up to their requirements thus far.

I would not recommend this dealer.