Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Jmg1717 on 8/20/2019 at 1:42 AM.

I had a bad experience with my previous sales rep Matt and was going threw issues due to that experience. I was very hesitant upon arrival and met Luke Mitchell, my new sales rep and was immediately reassured that this time would be different. Of course I was skeptical but, gave Luke the benefit of the doubt and let me tell you it was the best decision I made!! Luke listened to me and my frustrations and made sure that my new experience was utterly amazing. He went above and beyond and made sure that I was taken care of every step of the way. I can’t thank you enough for the above and beyond customer service that I received. This Honda Odyssey has been a blessing to my family. To be honest, I will continue to do business with Luke and send any friends and family his way!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent and timely service

By Ralph Carmichael on 8/17/2019 at 1:38 PM.

In every instance I’ve been there service has been quick and within the expected time. The new facility is impressive. A nice selection of J/LR on hand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth As Can Be

By awrage on 8/6/2019 at 7:34 PM.

I had the opportunity to work with Justin Reid and he helped my with buying a used car. Everything went smoothly and we were able to reach an agreement. Would definitely recommend Napleton to anybody who asks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend!

By karen on 8/2/2019 at 1:23 AM.

Alex made the car buying experience very easy. He pays attention to the customer's needs. I appreciated his no-pressure style, and I will recommend him to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Ndanekas on 7/31/2019 at 9:31 PM.

Luis Pena is the best! He is very accommodating for any needs in the automotive industry. Very professional. He the the guy you want to have as a car friend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By KristyD1 on 7/31/2019 at 8:48 PM.

Alex did a great job helping me pick out my new 2019 Honda Accord sport. Overall very happy with my experience at Napletons. Thank you Alex.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By 2019_Honda on 7/31/2019 at 8:06 PM.

Very honest and straightforward about the entire process. I worked with Gary, Luke, Rob, and Larry. Would definitely work with any of them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Miked143 on 7/31/2019 at 7:39 PM.

I came in not knowing exactly what I was looking for and Luis was able to sit me down and help me figure out what was best for my family and my budget. Everyone at Napleton was friendly and knowledgeable. I highly recommend the dealership and especially Luis. He knows his merchandise and listens to your needs. I will be back for our next vehicle. Great Experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great team service

By John1 on 7/30/2019 at 3:39 PM.

They went out of there way to find the car I wanted. Stay late and kept me in constant contact until it arrived. They did what they needed to do to work around my schedule

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I had at a dealership!

By iraptors15 on 7/30/2019 at 3:42 PM.

I had a great experience buying at Napletons. Luke was very helpful and descriptive when explaining all the details about my car. He went out of his way to find some answers I needed and was very patient with me. Everything was ready on the day/time as we planned. I highly recommend this dealership and I will be going back. Thank you Luke for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New 2019 Honda Pilot EX-L Purchase

By Gerrymona on 7/24/2019 at 8:58 PM.

My wife and I enjoyed working with Michael Massaro during our new car search process and eventual purchase. Michael impressed us with his patience, efficiency, and product and features knowledge. He also has a great sense of humor !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Ray's

By The Ray's on 7/18/2019 at 10:02 PM. Helped by Jim Schaffer.

New CR-v Best experience my wife and I have ever had at a dealership , from the phone conversation to going to Napletons was great. Robert Hamilton and John Palumbo couldn't have treated us better and there was absolutely NO pressure from anyone. From the showroom to the service area was all very impressive and the employees were friendly. Will definitely be going back again for other vehicle purchases. Thank you Napleton for a better new car experience !

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

New CRV

By Sara on 7/10/2019 at 11:28 AM.

Great experience buying my new Honda. Mike Massaro was wonderful to work with and was very patient teaching me how to use all the new features. Mike got the vehicle I wanted and everything was ready on the date and time requested. He made buying my car a fun experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were happy with our experience.

By JOYCE Penticoff on 6/29/2019 at 2:56 AM.

we first met John Palumbo 3 years ago, when we leased our first Honda CRV. We both immediately liked him, and the way he treated us. We knew that we wanted to deal with him again this time. He is very knowledgeable and efficient. I have in the past not really liked car sales people. John is not pushy, does not try to hurry you into a decision and has a great sense of humor to boot. I only hope that in 3 years when we are ready to lease again that we can deal with John.. He is the best. Rob was also helpful, in giving us a good deal and meeting the price that we let him know we could afford. This made our experience a good and relaxing time and not a stressful time. So thanks to John and Rob for your help. p.s. I left me phone charger in our old vehicle by mistake and John called and e mailed me to let me know that he had it and would keep it for me until we drove to Rockford again from Freeport,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Honda

By jmman on 6/25/2019 at 4:00 PM.

Came in knowing what I wanted, and Alex helped me get a good deal. He worked with me to get the color and options that I wanted to get and was patient when I needed time to think.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By LoriandTim on 6/22/2019 at 1:52 PM.

Mike Massaro listened to my needs and concerns completely. After having fun test driving the vehicle, we got through the paperwork effortlessly. It was a wonderful experience and I LOVE my CRV!! Thanks so much for your help😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy with purchase!

By JazzGal987 on 6/16/2019 at 2:55 AM. Helped by Nicholas Vichi and Jim Schaffer.

Mike was very pleasant, jovial, and helpful. He knew a lot about the Honda Cr-v teaching us about some of the clever new features on the car. Jim S. was most helpful with the financials. Thanks Mike and Jim!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Salesmanship

By Kveer8899 on 6/7/2019 at 4:44 AM.

Mike was not only very knowledgeable and approachable but also extremely patient in helping me choose my next vehicle. Would recommend for a stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael M. is the best

By Michelle Dauenbaugh on 6/6/2019 at 6:50 PM.

I love Hondas and working with Michael and Chris Loch. They are the best. Always very helpful and friendly. Thank you Mike. See you again soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the king does it again

By foxfieldzoo on 6/6/2019 at 1:03 PM. Helped by jim schaffer, chris loch.

Michael is very helpful and loves to show the things that are important to us instead of the things he wants us to see. Always see MIchael for your auto needs.

I would recommend this dealer.