Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Eschnackel on 8/15/2019 at 6:57 PM.

Elise made my car buying experience easy and pleasant and I walked away with a great new Volkswagen. I would highly recommend to anyone looking for a new or used vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rusl495 on 5/8/2018 at 8:01 PM. Helped by Mike Rossi.

Mike Rossi has kept me as a customer. Mike is willing to help anyway possible. He is fantastic to work with. I no lk ger dread taking my car in for service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lost customer for lexus

By lexus no more on 11/20/2017 at 9:05 PM. Helped by Jess Reiling.

Bought 2 cars from this dealer and walk away from buying 2. Website does not have updated inventory and they do not treat customer with the respect they deserve. We not be returning to this dealer or recomending it to anyone.

I would not recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

recent car purchase

By craig shirk on 4/1/2017 at 1:38 PM. Helped by Rick Hawk, Michelle Woods.

I'll make it simple folks, my salesman Rick Hawk gave me the level of respect that made me feel like I was one of the "chosen ones", doing everything he could to see that I left there with the vehicle that suited me best and fulfilled my personal desire for the car I wanted. On top of that Mr. Hawk was well spoken and somehow he manages to pull off this uber-professional/ultra friendly presence at the same time that made this purchase experience the very best that I have encountered. This man should be a teaching model for all car salesman in this day and age, because as we all know the used car industry themselves have created a stigma for themselves as capable of unscrupulous business practices. My experience with Mr. Hawk didn't have an ounce of the negativity, but instead went a very long way in overcoming all we have come to believe about used car salesman. Really great work, Mr. Hawk! Sincerely, Craig Then, their was Michelle in the finance dept. Her light-stepping almost whimsical personality worked wonders for helping to put my mind at ease. Michelle exhibited self confidence about obtaining financing in a way that made me comfortable stepping aside and just letting her do what she does best. Thanks a bunch, Michelle!(and I promise I didn't steal any of your pens) ;) Sincerely, Craig

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience that either of us have ever had!

By Georgia Hughes on 4/8/2017 at 1:41 AM. Helped by Dell Allen, Michelle W..

We had an awesome salesman named Dell Allen! He was very polite, extremely helpful and very knowledgeable! There was no dickering on the price because they were already priced at where they should be! I had did my homework before we even went and knew that they were $1,500-$2,500 lower than any other dealerships within a 100 mile radius of our home, for the same vehicle. That alone was great, not feeling like we were being taken advantage of! The lady in finance was very knowledgeable and great to work with also. My husband and I have never had this good of car buying experience ever by far and we are in our late fifties so, we have bought a few vehicles in our life. We would strongly recommend Lujack's Driver's Choice!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase of 2010 Range Rover Sport

By Matthew Ahmann on 4/3/2017 at 6:58 PM. Helped by Susan Mayhue.

Susan M. was quick and responsive to my inquiry re the Range Rover Sport, and was easy to contact via e-mail and, subsequent to those discussions, via phone and text. She was direct in her answers and her negotiations - not much dancing & only a couple of rounds, which was refreshing - and she was flexible with respect to logistics, including my taking possession of the vehicle (I live in Des Moines). It was an easy and efficient process, and Susan also contacted me days after the sale to see how things were going and whether I liked the vehicle, was happy with the purchase, etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and way beyond!

By TJ on 2/27/2017 at 12:53 PM. Helped by Rick hawk, Michelle (Finance Dept.).

This was my very first time going to an actual reputable dealership. So to say that I was nervous, that would be putting it mildly! Rick Hawk made me feel more comfortable and at ease. He has such an infectious smile and disposition! He walked me through every single step. He was very open and honest informing me as to what was next to come. And the drive we took along with my daughter was like riding with an old friend. He couldn't have been more personable and PROFESSIONAL if he tried. For my first time, it made such a lasting impression. Thank you Rick and Michelle as well. I really do appreciate all that you have done and will do in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lj Lucky Zeno Fazliu

By Nimrick57 on 1/17/2017 at 1:19 AM. Helped by Lj Lucky Zeno Fazliu.

The best buying car experience I have ever had. My salesman went above and beyond to make sure we were happy, I wouldn't go anywhere else, we are beyond happy with the service and kindness we expierienced at lujacks. Thanks guys! The Nimrick family!

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Customer Service

By Todd on 12/6/2016 at 5:06 PM. Helped by Rick Hawk and Noel Frideres.

Rick is very customer driven. If fact, if it wasn't for Rick, this experience would not have been rated well. Keep up the good work, Rick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mary on 9/27/2016 at 3:44 AM. Helped by Alan.

Alan in service went beyond servicing my Mercedes. I had parked overnight beneath a sappy white pine and my car was covered! They handremoved all the sap . And this was just a courtesy car wash after my oil change . I was most impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By rustang7202 on 6/27/2016 at 10:51 PM. Helped by Zina.

My wife went to the dealer's website and found the vehicle we were looking for and sent me the link to look it over. While reviewing the vehicle the option for chat came up and I was paired with Zina, our salesperson. We used the chat at first and then asked for her to call as so many questions is easier by voice. I described what our family needed and explained our concern about seating for our younger kids and ease of getting them in and out. She took photos and sent them to me so I could get a better visual of the layout. I made an appointment for after my wife was off work. Due to a break in her schedule my wife was able to go earlier and Zina had it ready for us to see when we got there. In my opinion she went all out to make our purchase easy and enjoyable. I would highly recommend both Zina and the dealership. They always say loyalty is earned not given. After this experience I hope to do business here for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Wonderful experience

By Subaru on 6/8/2016 at 12:31 AM. Helped by Lucky.

Lucky was a great salesman to work with. The finance people were friendly and helpful, and I got a good deal on my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Audi purchase.

By WayneT on 5/29/2016 at 3:09 AM. Helped by Harold Smith.

This was our first Audi purchase. We purchased a used 2011 A4 Quatro. Staff was excellent, process was painless and quick. The facility was very pleasing and inviting. Over all the best car buying experience to date!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical Sales Team

By S Ahuja on 5/28/2016 at 3:33 AM. Helped by Howard.

STAY AWAY -- I'm a 3 time VW owner and was ready for my 4th. I found the car with the specs I was looking for at this dealership, so I contract them through Autotrader. I was contacted by Heidi from Web sales and we started the discussion where I explained clearly that I was in a lease for a 2015 GTI and looking to get into a 2016 purchase. After a few emails she was happy to give me a negotiated price, and the tax, tittle totals since I was told her that I was only willing to drive 3 hours one way if we figure out the financials first. So I drove out this morning at 12pm after taking off from work, and arrived at the dealership at 3pm. When I got there, Heidi was absent and I was handed off to the sales manager. This is where things went downhill. The sales manager named Howard, constantly tried highly unethical sales tactics such as changing the MSRP after the price discount had been negotiated. I repeatedly mentioned that I will not trade cars if theres a penalty (if I own anything on the old car). After an hour of sitting around we finally agreed on the selling price and shook hands. Now we’re swapping license plates, transferring things from my old car and they’re running my credit. Now its 6pm and I’m in the Finance office and done signing half the papers when I notice the monthly payments were 1$100 more than I had expected specially since we agreed on a deal I wanted! Guess WHAT? Howard managed to add in an additional $5500 penalty for the early lease termination on the last car!!!The finance guy points fingers at the sales, and sales pretends to be all confused like I was supposed to know what was going on. Well, things ended just right there. It was past 6pm so they jus t wanted to go home, while I had to drive home 3 hours back to Chicago. So I drove 6 hours today, missed a day from work, spent money on gas for nothing. I’ve worked hard to have excellent credit and now I have an inquiry (which hurts my score) because of the incompetence and unethical team at Lujacks.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive Experience

By happybuyer23 on 2/18/2016 at 6:13 PM. Helped by Josh Henry.

I had a very pleasant experience buying my used Lexus through Lujacks, and my salesperson, Josh Henry, went above and beyond to help me pin down the vehicle I wanted that most fit my needs. He was more than willing to take me around to all the cars I was interested in, even though it was absolutely freezing out and was late in the day. I really appreciated his enthusiasm and the fact that he never made me feel rushed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trustworthy!!

By happymom1974 on 1/22/2016 at 11:50 PM. Helped by Dell Allen.

Lujack's was able to put my daughter in a great used car for a good price with only an average credit score. They were helpful in finding a perfect fit for her and gave great advice regarding the extended warranty and gap coverage. I'm glad to have her in a dependable vehicle and could not have done it without them! As a woman, I've never trusted car salesmen. They have definitely earned my trust and I won't be shopping anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Pas04 on 1/8/2016 at 9:13 PM. Helped by Dell Allen.

This was my first time at a different dealership then the one I usually go to but I'm so happy I made the decision to go here!! It was such a friendly environment!! Salesman was great and extremely friendly!!! I will be going back here if I ever buy a new car !

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Rick Hawk: Great Salesperson

By carguy on 12/9/2015 at 10:36 PM. Helped by Rick Hawk.

Rick Hawk went above and beyond to help me find the car I liked! Both my daughter and I had purchased cars from him in the last month! He found us both something in our price range, He actually listened to us instead of trying to sell us something!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff

By smizlo on 10/17/2015 at 1:31 PM. Helped by Lucky Fazliu, Lou Stella, Matt Rizzo.

I just want to thank The staff at Honda Lujacks, especially Lucky Fazliu. He went above and beyond to help me with the purchase of my new Honda CR-V. I would also like to thank Lou Stella making the the financing easy and Matt Rizzo the sales manager. Lucky and the staff made buying a vehicle very simple. If you are looking to buy a vehicle I strongly suggest you shop at Honda Lujacks and ask for Lucky. You can't go wrong these guys. Thank you, Sean Mizlo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

George Satuito; good sales person

By feministactivist on 8/30/2015 at 12:14 AM. Helped by George Satuito.

It has been a busy week. It started off in a excellent way. I made the decision to go and buy a new/newer car. I left work Tuesday the 25th. I went to Lujack's in Davenport. I had purchased a car there, many years ago. I walked around for awhile and saw a few not in my budget. Came across 3 that fit the bill, between 2013 and 2014 and a $$ I could afford. Out of the building came George and he very quickly gave me the skinny on the cars I pointed out. He seemed very keen on the Fiesta. He gave it a good review and encouraged me to take a test drive. I did and he was correct. George added to the review with more on what comes with the purchase. I did in fact purchase the 2014 Fiesta. I got to the dealership around 5:40. By the time I drove off the lot in my newer car!!, it was past 8:00. Both George and Dave the business manager stayed way past closing. It was a painless experience which I did not think was possible. I am very happy with my car and received lots of positive Facebook messages on my purchase. Thanks George. Ya done good!

I would recommend this dealer.