Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By BM1439 on 7/23/2018 at 5:12 PM.

Melissa was great. Not pushy, informative, pleasant to work with. Quick turn around time, accommodating to my requests for test drives in a few vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service experience!

By Phil Tiemeier on 7/21/2018 at 6:00 PM.

I want everyone to know what a great team member you have in Chris Vernon! Though I don’t have to come in very often with my Alltrack, Chris always greats me with a smile and a willingness to help. This last Friday when I left work, my car almost didn’t start. It was late, and on a Friday, when most people are ready to go home, I figured the car was going to have to stay overnight, which would have been a huge hassle. i did not expect what happened. Chris didn’t miss a beat, immediately taking the car in the shop for repairs, even assisting the tech in the repairs. I was out in about 30 minutes! I was so impressed and grateful, on my way home for the weekend! Chris Vernon is a rock star in what he does for you. I will remain your loyal customer because of how well I am treated when I come in..

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By RCrewse on 7/8/2018 at 5:25 AM.

Once we had settled on the price we were out the door and on the road in 20 minutes ,could not have been any easier ,Brandon was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

NewVW Tiguan

By Don Alwood on 6/21/2018 at 11:46 PM.

Called and talked with Austin. Found a new 18 3row Tiguan at a great price. Traded in two cars for this VW. The transaction was very easy. Would recommend them, friendly , courteous.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service department

By Zamkaren on 6/16/2018 at 8:20 PM. Helped by Mel -poor attitude.

After a year of owning my vehicle it was time to get the oil changed, light came on at 6,000 I took it in and was told to ignore it and just come back at 10,000 miles which I did, service was completed however the light was not reseted. I noticed a day later and when I called it was 10 minutes before they closed which meant no one at the service center was there to answer a call.After speaking with a sales manager I was told I would get a phone at 8:30 am next day (Saturday). Called came in at 7:50 am which I missed . Message was hard to understand, seems like they don’t value customers time as I did not received an apology for their error on resetting the light. After being on the phone for 25 minutes they scheduled someone to come and reset the light Writing this review because I couldn’t get an email to place my complaint. Unfortunately I have to take my car to this place to get service as I took the service package.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, No-Pressure Sales Experience

By GirafeLady on 6/10/2018 at 5:51 PM.

My 2008 Jetta died at 106,022 miles and was going to cost more to fix than it was worth; so, Chris Vernon in Service referred me to Miguel Garcia, who treated me to the most NO-PRESSURE buying experience I've ever had!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, personable and professional staff

By VWbuff on 6/10/2018 at 4:42 PM.

Doug is an exceptional person who makes the car buying experience very smooth and comfortable. He’s a good listener, making sure we got the car we were looking for and very thorough, taking the time to ensure all our questions were answered. The finance team is very efficient, professional, and personable. Overall the best car buying experience we’ve ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service by far

By Bikermaninphx on 6/5/2018 at 9:24 PM.

Lundy was knowledgeable and prompt, gave me a ride home and completed by day’s end. Even followed up. Exactly opposite of other dealer! Will go to Lundy in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great my service advisor is the best

By Hiker123 on 6/1/2018 at 11:56 PM.

The service department at this dealership is great my advisor takes the time to explain everything and get my car back as quick as possible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exactly what I wanted

By bradleybarwick on 5/30/2018 at 10:34 PM.

Friendly, easy and Trustworthy first time car buying expirence. Met all my needs and made the process painless. Except for driving back to sign additional paperwork everything was perfect

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By dadjeff on 5/24/2018 at 8:04 PM. Helped by Lexi Dosch.

I have been buying cars for forty years and never received the kind of dealership experience I did at Lunde. They are an hour away from my home and office but I would make the drive again to purchase a vehicle. They were friendly, honest, gave a fair price without the hours of pointless haggling that usually occurs at other dealerships, and were ready when I arrived to pick up the car. There was nothing else I could have asked for in a dealership experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Friendly

By Happy Customer on 5/22/2018 at 1:19 AM. Helped by Young lady from Anoka, Minnesota.

All interactions with this dealer have been very positive. I’m completely happy with my Jetta and the services provided by this dealer have never come with surprises or hassles. This visit was for a dead battery. It could not have gone smoother. Two thumbs up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best sales person

By Hbenjamin1 on 5/23/2018 at 8:28 PM.

This was the best price and sales people I have ever meet I will recommend this dealership to all my friends Thank you Ps Brandon was very easy on sales makes it more believable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Performance Review

By AZJohn on 5/22/2018 at 4:02 PM. Helped by CJ Chittenden has excellent follow up skills when scheduling appointments..

The professionalism exhibited by Wayne Martin and Phillip Vigarino is a credit to Lunde VW and themselves. This is the third VW purchased at Lunde VW. I plan to purchase another later in the year. Great service department. Clean and tidy showroom environment. Attention to detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy purchase.

By Happy. Owner on 5/16/2018 at 2:14 PM.

Folks at Lunde VW were not pushy. Instead they answered questions and allowed us thinking room. We visited some other car dealerships looking around and basically were pushed into sitting down with salesmen when all we wanted to do was test drive vehicles and get some pricing for comparison purposes. We were not buying that day. Not only were the other dealerships more aggressive, not in an unfriendly way but aggressive none the less, they wasted our time. We liked the folks at Lunde and they gave us a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, professional, personable

By Sharon on 5/15/2018 at 6:10 PM. Helped by Becky Bastawy, Sorry can't remember the finance guy's name.

After an unpleasant experience with a salesman from a dealership in my hometown, I found the car I was looking for online located in Peoria, 2 1/2 hours away. My first contact was Becky from Lunde's online sales team. She was friendly, informative, and even took her time to send me pics of my car once it arrived at the dealership. The car arrived early and we made the drive to pick it up on Mother's Day. Brandon was our onsite salesman and was so pleasant, professional, and informative. Lunde's team worked hard to make the deal satisfying for all. Brandon took the time to answer all my questions and walked me thru the many features of my new Beetle before we drove off the lot. This was a wonderful experience and worth the 2 1/2 hour drive! Thanks Becky, Brandon and the whole Lunde's team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wayne the Hero!!!!

By Em9645 on 4/23/2018 at 4:28 PM.

About a month ago, I was in a bad car accident and my car got totaled. This car lasted me for years and was previously from Lund’s Volkswagen as well. We came in Friday to buy something that would be durable, safe and worth every dollar spent. The car that got totaled was a 2010 Kia Forte! We worked with Wayne, who has been taking care of us through four of our cars now. He is so understanding and efficient in everything he does. During our time there Friday, he took care of me through the stress of it all and allowed me to know that I was making the right choice buying from him. We ended up purchasing a 2015 Volkswagen Jetta S, although it was higher than my price range, I don’t regret spending one penny of it. When Wayne knew I was stressed he made sure to do everything he can to make sure I would be happy in the end. Every customer deserves to work with Wayne, he truly has the biggest heart and you will walk out of Lund’s with a new car but also a great friendship with this guy. He deserves all the praise in the world for what he does for the company. Thanks Wayne!! My 2015 Volkswagen Jetta S is a dream to drive!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Not friendly

By Travis Curtis on 4/16/2018 at 7:10 PM.

I've been coming here for years and Chris had been there nearly every time. I do not get why people are saying nice things about him, he's never given me above average customer service. He's just there. Asks me questions then tells me to get out of the car, that's it. In fact last time I was there he was pretty rude about it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Robinger on 4/15/2018 at 3:44 PM.

Very great experience, this is the second time I've bought a vehicle from Lundes Peoria Volkswagen and they are really great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By annette eberhardt on 4/11/2018 at 11:56 PM.

Always excellent customer service, Neil is the best!! I purchased my Beetle 5years ago and they still treat me like I just purchased a new car. Thank you Lund Peoria VW employees.

I would recommend this dealer.