Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle purchasing

By Randy on 6/5/2019 at 9:27 PM.

The whole buying process was simple and efficient from beginning to end. No surprises feel like they worked with me. Would recommend this dealership to anyone. I will be back again.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

All the employees were very nice, respectful & professional

By scooter on 4/19/2019 at 4:25 AM.

From the minute we walked into the dealership, Mo who became our salesmen was eager and willing to help us. He was very respectful of our time and knew what to do to help us. Mo seems very young, however he is very professional, mature and a gentlemen! While on test drives he was very knowledgeable about the car and was able to show us the features and benefits. Mo was great to do business with. He has good communication skills along with good follow-up. We enjoyed working with Mo, as he has a nice personality and also a sense of humor. He also offered to help us in the future with our questions. Thanks and keep smiling Mo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service

By Happy Customer on 1/23/2019 at 11:47 PM. Helped by Martin Ulrich.

Completely professional and knowledgeable staff. Friendly family environment. I highly recommend Austin Stoddard in Rochester,he's an asset to the community. The next time I buy a vehicle I will go to Lupient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a used 2014 Buick Enclave

By Carguygreg123 on 11/1/2018 at 8:42 PM.

My experience at Lupient was wonderful for my wife and me. Scott Schmidt answered all my questions, allowed us the time to make the right decision and dealership environment made us feel comfortable. Will recommend anyone looking to buy a vehicle to come to Lupient in Rochester and see Scott.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service from Troy, Scott and Cody

By Marc on 10/31/2018 at 2:38 PM.

Purchased my 2018 GMC over the phone. Given a fair trade in value on my 2015 GMC. Had an excellent experience from Tyler, Scott and Cody.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and exceptional experience

By Wonder Woman on 10/28/2018 at 1:09 AM.

Went to look at a specific car and ended up with a truck we love. Brent was easy to work and very patient and helpful with no pressure. Cody is very efficient and made the finance part a little less stressful. Excellent service and will definitely send people to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a good experience.

By carlady barb 2018 on 10/24/2018 at 12:41 PM.

It was a decision for us to decide on the type of vehicle and the options we wanted in our new vehicle. We are pleased by the choice of vehicle we purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Tom on 10/13/2018 at 7:24 PM.

Every one was great and helpful. I would go back and I would recommend to anyone else. Our salesman Al was great to work with and very helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Al Boysen and Cody exceeded my expectations.

By Dallas1 on 9/28/2018 at 11:34 PM.

Both Al Boysen and (cody finance gentlemen) were both over the TOP with their assistance both were exceptionally helpful. Knowledgeable. Al took quite A bit of time explaining what the Searra SLT truck had to offer, his knowledge of the vehicle was Outstanding! Then after the financing with Cody which went so smoothly And explained so well which I have never Experianced in financing a Vehicle before. Cody was Outstanding complete and Accurate. Then to have Al Boysen take time to explain the interior features and their operation was Amazing! Again another Awesome experience! All Lupient Employees should be as knowledgable. Courtious as these two Gentlemen. When I need a new vehicle I will most assuredly seek out Al and Cody. These two reflect very well for this Dealership I will surely refer friends and relative Al and Cody. I believe A Hawaiin Vacation for these two would be in Order as Emploees with this type Dedication are hard to find in this day and age. Awesome experience! Keep up the Great work. Dallas and Deb Neville.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By wild Fan on 9/22/2018 at 12:41 AM.

Dustin Quincy was great to work with. He got things done quickly, and Lupient stayed past hours to finalize the deal. VERY Happy!!!!! Financing and paperwork were done very quick.... no 1 to 2 hours of waiting .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

New pickup trade

By 1 on 9/19/2018 at 5:58 PM. Helped by Patrick Buttshaw.

Friendly knowledgeable professional people to work with. Having the vehicle in stock that meets my needs. Going the extra effort to make the deal & a comfortable atmosphere to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

dealership

By shelby on 9/13/2018 at 1:25 PM.

as far as I am concerned all sales people should take lessons from Mr. Boysen on how to talk to customers , about all their over all concerns and wants ,Thanks again Al

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased our third GMC Acadia

By Kelly on 9/10/2018 at 10:39 PM.

Al did a great job of listening to what we were looking for and took the extra time to find just the right options and color.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new vehicle

By Thicke on 9/8/2018 at 5:47 PM.

Our buying experience at Lupient was easy and free of pressure. Scott Schmidt was knowledgeable and courteous. We received a fair trade in on our vehicle, and nice rebates. It was an overall favorable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new Buick with our favorite Al Boysen!

By buick lover on 9/6/2018 at 8:22 PM.

Lupient has the best employees who are always friendly and give great service. Our vehicles have been serviced at Lupient for a few years and we have never had a complaint about the service dept. Al Boysen has been the person whom we have dealt with purchasing our new vehicles and he has always been outstanding!! The staff in the service dept. have been very helpful and work on our vehicles has been excellent!!! We do recommend to family and friends to go to Lupient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Car Shopper on 9/5/2018 at 1:55 AM. Helped by Damien & Marty.

We have now purchased 3 vehicles at Lupient in Rochester. Their sales people are friendly & knowledgeable. The pricing on the new vehicle, as well as the traded vehicle seems fair. The service department is also friendly, knowledgeable & gets the work done in the time promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By Choices on 8/27/2018 at 4:57 PM. Helped by Mark Gilgenbach.

Excellent staff. Very helpful and went out their way to work with me. Stopped to just look and decided on purchasing a vehicle from them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New vehicle purchase

By Plow man on 8/28/2018 at 12:55 AM.

They took the time to understand my requirements for a pickup and where able to locate one at another dealer that had what I was looking for. After working with me on a price we came to agreement and the process through delivery went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people to deal with.

By Joanne on 8/16/2018 at 1:11 PM.

The Salesmen are very polite, they listen to what you want. They help you as much as they can. The service department is also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Purchase on a new Vehicle

By Duane and Cheryle on 7/29/2018 at 10:04 PM.

Al Boysen and Marty Ulirch did an excellent job working with us when we purchased our new vehicle. Al Boysen went over the features of the new buick with us very well.

I would recommend this dealer.